469 Customer Service jobs in Dubai

We are a pioneering, family-run pharmaceutical company focused on reproductive hormone treatments for lifelong well-being. We also offer food supplements and medical devices used in gynaecology, fertility, obstetrics, and endocrinology. Distributing in over 90 countries, with approximately 1,300 employees, 22 subsidiaries, and 5 production sites, we are growing through recruiting exceptional talent and fostering a thriving environment.

This mid-senior role supports sales administration, logistics, and planning for key accounts, affiliates, or third parties globally, acting as the primary client contact for all supply matters. Responsibilities encompass the entire supply chain, from demand analysis and integrated business planning to order-to-cash cycle management and performance measurement, across our international markets.

1. Order to Cash Management: Manage sales order processing, invoicing, and the order book. Support demand forecasting and keep clients informed about delivery schedules.
2. Market Demand Forecast Management: Negotiate and collect rolling forecasts, support local planning processes, monitor demand trends, and implement corrective actions.
3. Customer Service: Maintain high service levels, act as the point of contact for delivery follow-up, timing, and quantities.
4. Order Fulfilment & Logistics: Oversee order preparation, carrier relationships, export documentation, shipment bookings, and transportation billing, including Track-and-Trace and return management.
5. Credit Management: Monitor payments, maintain DSO reports, and follow up on irregularities.
6. New Product Introduction & Development: Facilitate product launches, initiate SKU creation, coordinate with artwork and serialization departments, and maintain launch plans.
7. KPIs & Performance Management: Develop and monitor KPIs, provide analytics, and support decision-making.

Additional responsibilities include transportation, inventory optimization, product dispatch, regulatory liaison, and administrative tasks.

• Strong knowledge of sales administration, logistics, transportation, order-to-cash, and customs.
• Experience with ERP systems.
• Over 10 years of experience in the pharmaceutical industry.
• Fluency in English; additional languages (French, Spanish, Chinese, German, Russian) preferred.
• Independent worker with decision-making skills.
• Adaptability to fast-paced, changing environments.

We are seeking a diligent and organized Administrative Assistant to join our team.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Customer Service Executive

Dubai Investment Park (DIP), UAE

Hybrid (3 days in office, 2 days work from home)

AED 14,000 per month

Our client is a renowned French multinational with a strong global presence. They are expanding their team in Dubai and are looking for a dedicated Customer Service Executive to join their growing B2B service team.

• Manage and track client packages in a Business-to-Business (B2B) environment.
• Provide excellent customer service to clients.
• Work collaboratively within a supportive team.

• Minimum 1 year of experience in customer service.
• Excellent communication skills.
• Ability to work in a hybrid model.

• Career growth opportunities.
• Annual salary increments.
• Promotion opportunities every 2 years.
• Supportive team environment.
• Company invests in your development.

If you are passionate about customer service and looking to grow with a company that values its people, this is the role for you.

United Arab Emirates

Req ID 76069
Dubai United Arab Emirates
ZF Services Middle East Limited Liability Company

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels, track performance, and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns, ensure contract compliance, and manage all customer-related information (quotes, contracts, invoices, etc.)

• Minimum 2-3 years commercial experience and 4-6 years customer support
• Demonstrated leadership & problem-solving skills
• Excellent interpersonal networking and communication skills
• Experience in leading remote teams in a matrix organization
• Rigor in managing targets
• Fostering collaboration & empowerment
• Impacting and influencing skills
• Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!

Contact: Tereza Echurov

Manager

Company Overview:

Established in 2008, Metropolitan Group is a distinguished company offering exceptional property-related services across the UAE and international markets. With over 1,000 professionals across five companies, we were ranked #7 “Best Workplace in the UAE” by Great Place to Work in 2025. We are recognised brokers for top developers including EMAAR, DAMAC, MERAAS, ALDAR, and more.

Job Overview:

We are looking for dynamic and client-oriented Customer Service Specialist to join our growing Customer Remote Communication team. This team plays a crucial role in engaging with clients and leads through inbound and outbound interactions. Depending on your skills and experience, your responsibilities may cover client support, lead qualification, or reactivation of past leads. This is an ideal opportunity for individuals passionate about communication, customer success, and working in a fast-paced, multilingual environment.

What You Will Do:

• Handle inbound and outbound calls, chats, and emails with clients and prospects.
• Respond to enquiries promptly and professionally, offering accurate information.
• Qualify new leads from marketing campaigns and assess their potential.
• Re-engage older or previously inactive leads to identify renewed interest.
• Follow up with clients to ensure satisfaction and resolution of concerns.
• Accurately update client records in CRMs.
• Escalate unresolved or complex queries to the appropriate teams.
• Collaborate with the Sales and Marketing teams to ensure lead conversion and client satisfaction.

What We Are Looking For:

• Fluent English is a must; fluent Russian is preferred.
• Proven experience in customer service, telesales, or lead qualification.
• Strong communication and interpersonal skills.
• High level of professionalism and customer-first mindset.
• Familiarity with CRM systems such as Bitrix24, PropCRM, or similar.
• Organised and detail-oriented with the ability to multitask and meet KPIs.
• Resilient, adaptable, and a team player.

What We Can Offer:

• Competitive salary package with KPI-based bonuses.
• Employment visa and comprehensive medical insurance.
• A collaborative, multicultural work environment.
• Company phone, SIM card, and laptop.
• Ongoing training and development opportunities.

Hiring Flow:

• Introductory Phone Call – A brief initial conversation to learn more about your background and interest in the role.
• Online Interview with Recruiter – A deeper discussion about your experience, skills, and fit for the team.
• In-Person Interview with Hiring Manager – Meet the team and explore how you can contribute to our goals.

We look forward to welcoming new talent to be part of Metropolitan’s ongoing success story!