42 Process Mapping jobs in the United Arab Emirates

Key Roles and Responsibilities

• Manage IT changes and releases to minimize risk and ensure seamless business operations.
• Coordinate change requests, collaborate with stakeholders, and facilitate Change Advisory Board (CAB) meetings.
• Ensure compliance with IT governance policies, audit requirements, and regulatory standards.
• Plan, coordinate, and oversee software/application releases, patches, and infrastructure upgrades.

• Strong understanding of ITIL v3 and v4 principles.
• Knowledge of Agile best practices, CI/CD pipelines, DevOps methodologies, and automated deployment tools.
• Practical experience with IT Service Management (ITSM) tools and change management software.

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with strong documentation skills.
• Ability to work under pressure and manage multiple changes/releases simultaneously.

This role offers the opportunity to work in a fast-paced environment, contribute to the company's success, and enhance your career as a Change and Release Analyst.

Our company is a leading property portal in the MENA region, offering advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers.

We facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As a customer-obsessed, data-driven Operational Excellence Analyst, you will play a key part in driving quality and performance across our contact center operations.

Key Responsibilities:

• Conduct regular quality assessments of customer interactions across multiple channels.
• Design and implement robust quality scorecards to evaluate and improve agent performance.
• Facilitate regular calibration sessions with CX teams, trainers, and managers to ensure consistency, fairness, and alignment on quality standards.
• Analyze satisfaction and dissatisfaction trends using CSAT, FCR, and other relevant metrics.
• Identify patterns and root causes behind performance gaps or customer pain points.
• Translate data sets into actionable insights and dashboards that guide decision-making.
• Present findings and recommendations to internal stakeholders, including senior leadership.
• Provide targeted feedback and coaching sessions to frontline staff based on quality evaluations.
• Collaborate with HR and the Training team to address performance gaps and skill-building needs.
• Map and document key CX processes and SOPs to ensure clarity, consistency, and compliance.
• Develop, maintain, and evolve playbooks and process guides that support CX teams.
• Support cross-functional initiatives to improve CX processes, tools, and systems.

Required Skills and Qualifications:

• Bachelor's degree in Business, Operations, Analytics, or a related field.
• 3-5 years of experience in Quality Assurance, Customer Service Operations, or Operational Excellence roles.
• Experience with QA tools and systems.
• Excellent communication, coaching, and presentation skills.
• Strong analytical skills and proficiency in tools like Excel, Google Sheets, Tableau, Power BI, or similar.

Benefits:

• A dynamic and fast-paced work environment.
• The opportunity to make a meaningful impact on our customers' lives.
• A competitive salary and benefits package.

Others:

• A customer-focused mindset with a passion for delivering excellence.
• Detail-oriented with a continuous improvement mindset.
• Strong collaboration and teamwork abilities.

We are seeking an ERP business process improvement specialist to oversee the revamping of business processes from a technology perspective and adapt our client's IT needs to improve. The successful candidate will have at least five years of functional expertise within HR, SCM, and Finance modules.

Business Intelligence Specialist Role

We are seeking an experienced professional to drive business outcomes through specialized applications.

About the Job:

This is a unique opportunity for a highly skilled Business Analyst with expertise in Payments Domain.

The ideal candidate will have a strong understanding of banking principles, particularly in payments within the UAE, as well as experience with salary processing and payments processing.

Main Responsibilities:

1. Develop effective change management strategies to meet business needs.
2. Utilize Microsoft applications to analyze data and inform business decisions.
3. Communicate complex information to multiple stakeholders effectively.
4. Independently manage project requirement gathering and coordination.
5. Collaborate with teams to achieve business objectives.

Key Skills:

• Banking knowledge, specifically in payments within the UAE.
• Salary processing and payments processing expertise.
• Microsoft application skills.
• Strong analytical and communication skills.

Work Environment:

The successful candidate will be required to work between our offices in Dubai and Ras Al Khaimah.

We are seeking a senior professional to play a key role in a continuous improvement program. The successful candidate will be responsible for identifying, establishing, and implementing Business Excellence and Process Improvement initiatives as directed by the managers of Quality, Process Improvement, and Business Excellence.

The role involves leading the implementation and maintenance of Quality, Environment, and Occupational Health and Safety systems across various departments and business units within an organization.

Your key duties and responsibilities will include:

1. Leading all Business Excellence Initiatives
2. Promoting and driving process improvement initiatives within business units and departments
3. Implementing and maintaining Quality, Environment, and Occupational Health and Safety Management Systems
4. Planning, initiating, and conducting internal audits; reporting on compliance and recommending improvements
5. Developing, implementing, monitoring, and maintaining employee rewards schemes and corporate social responsibility programs

Qualifications and experience required:

• A graduate degree, preferably in Industrial Engineering, with at least 9 years of experience in a senior supervisory role, including a minimum of 5 years in Quality or Business Excellence
• Qualified in Six Sigma, Lean, QFD, and Kaizen methodologies, with a Black Belt certification
• At least 3 years of experience implementing Six Sigma, Process Improvement, or Business Process Reengineering projects in the Process or Service Industry
• Experience in Business Excellence, Quality Management, and Customer Relationship Management is desirable
• Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are desirable
• Excellent communication and presentation skills

About the Company

An HR consultancy providing recruitment solutions across the Middle East and North Africa. We specialize in attracting high-caliber candidates for roles in various sectors.

We serve a wide range of clients from multinationals to SMEs, offering tailored recruitment services including permanent, interim, and contract recruitment.

Our mission is to deliver comprehensive recruitment solutions at all levels, ensuring client satisfaction through a dedicated approach.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. We are looking for a Program Manager to join the Turkish Operations team to help delight our Turkish customers. The position requires an individual who can lead in an often-ambiguous environment. It requires business judgment, relationship management, and analytical thinking to meet project delivery goals. It will require close collaboration with cross-functional teams internally, technical and external partners at all levels up to senior leadership. Key job responsibilities
1- Lead, own and control operations projects/programs roadmap, coordinating internal teams as well as working with external partners/contractors 2- Be responsible for delivering the key metrics, reporting progress, growth and performance of the projects as well as on-time execution and launches 3- Prepare and execute regular program updates to senior management on a weekly and monthly basis. 4- Work very closely with Business, Tech and other teams to design and deploy new solutions while being critical to challenge stakeholders and prioritize projects within Roadmap 5-Demonstrate Operational Excellence, drive continuous improvement and best practices with a focus on outcome for our customers About the team
The TR Ops Integration team drives performance improvement across the TR ops network by rolling out software tools, running and coordinating selected cross-functional projects, and by being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT-x), Customer services (CS), Retail, Vendor Operations, Transportation, Supply Chain and FC Support teams.
BASIC QUALIFICATIONS

- Proven problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropriate action
- Experience handling multiple projects and prioritize accordingly
- A proven team player with a hands-on team-oriented attitude;

- Hands-on experience with medium to high complexity SQL queries
- Able to take ownership of work, implement change, and demonstrate a problem solving approach;
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 27, 2025 (Updated 1 day ago)

Posted: May 21, 2025 (Updated about 1 month ago)

Posted: May 13, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Get AI-powered advice on this job and more exclusive features.

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

Role Overview

Miral Experiences is seeking a detail-oriented and results-driven Senior Process Improvement Project Manager to join the Internal Compliance team. This role is critical in ensuring timely and effective implementation of actions stemming from compliance reviews and fraud investigations. The ideal candidate will work cross-functionally with department heads, compliance teams, and external auditors to drive accountability, mitigate risks, and enhance operational integrity.

Key Responsibilities

• Track and monitor all recommendations related to non-compliance and fraud
• Identify root causes and collaborate with department heads to implement corrective actions
• Develop realistic and effective action plans aligned with policies and procedures
• Lead or participate in steering committees to ensure timely delivery of complex initiatives
• Prepare progress reports for internal and external stakeholders
• Collaborate closely with the Senior Director to monitor and report on team deliverables

Qualifications & Experience

Education

• Essential: Bachelor’s degree in a relevant field
• Desirable: Six Sigma Green or Black Belt

Experience

• Essential: 8–10 years of experience in any industry, ideally in an audit environment
• Desirable: Experience in risk management, compliance, or internal audit
• Strong attention to detail and organizational skills
• Exceptional time and work management
• Excellent presentation and communication skills (written and verbal)
• Conflict resolution and relationship development
• Strategic thinking and ability to build effective partnerships
• Proficiency in MS Word, Excel, PowerPoint, and Visio
• Experience leading teams or cross-functional initiatives

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.

• Seniority levelNot Applicable

• Employment typeFull-time

• Job functionLegal, Project Management, and Strategy/Planning
• IndustriesEntertainment Providers

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history.
We are looking for a Program Manager to join the Turkish Operations team to help delight our Turkish customers. The position requires an individual who can lead in an often-ambiguous environment. It requires business judgment, relationship management, and analytical thinking to meet project delivery goals. It will require close collaboration with cross-functional teams internally, technical and external partners at all levels up to senior leadership.
Key job responsibilities
1- Lead, own and control operations projects/programs roadmap, coordinating internal teams as well as working with external partners/contractors
2- Be responsible for delivering the key metrics, reporting progress, growth and performance of the projects as well as on-time execution and launches
3- Prepare and execute regular program updates to senior management on a weekly and monthly basis.
4- Work very closely with Business, Tech and other teams to design and deploy new solutions while being critical to challenge stakeholders and prioritize projects within Roadmap
5-Demonstrate Operational Excellence, drive continuous improvement and best practices with a focus on outcome for our customers
About the team
The TR Ops Integration team drives performance improvement across the TR ops network by rolling out software tools, running and coordinating selected cross-functional projects, and by being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT-x), Customer services (CS), Retail, Vendor Operations, Transportation, Supply Chain and FC Support teams.

- Proven problem solving and analytical skills, ability to analyze numerical data points, work with data to assess situations and take appropriate action
- Experience handling multiple projects and prioritize accordingly
- A proven team player with a hands-on team-oriented attitude;

- Hands-on experience with medium to high complexity SQL queries
- Able to take ownership of work, implement change, and demonstrate a problem solving approach;
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: January 27, 2025 (Updated 1 day ago)

Posted: May 21, 2025 (Updated about 1 month ago)

Posted: May 13, 2025 (Updated about 1 month ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We are seeking a highly skilled Network Losses Program Manager to join our team. This is an exciting opportunity for a professional with experience in program management, process improvement, and stakeholder engagement. As a Network Losses Program Manager, you will be responsible for developing and implementing initiatives aimed at reducing network losses arising from concessions.

The ideal candidate will have a strong background in project management, data analysis, and communication. They should possess excellent problem-solving skills, be able to work effectively in a fast-paced environment, and have experience working with cross-functional teams. Additionally, they should have a proven track record of driving process improvements and achieving results-oriented goals.

This role requires the ability to travel across regions, conduct Kaizen activities, and implement best practices from other markets. The successful candidate will have a Bachelor's degree and at least 3 years of experience in program or project management, with a focus on process improvement and stakeholder engagement.

1. Develop and implement initiatives to reduce network losses arising from concessions.
2. Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
3. Partner with ICQA Data Analyst Teams and AOP (NL Analytics Team) to develop/enhance P0s and tools aimed at tracking/improving compliance misses that lead to losses in addition to improving the accuracy of loss reporting.
4. Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
5. Lead WBRs and regularly report progress, challenges, and opportunities in network loss reduction to senior leadership.
6. Adapt and implement best practices from other markets to local marketplaces.

1. 3 years of program or project management experience.
2. 3 years of working cross-functionally with tech and non-tech teams experience.
3. 3 years of defining and implementing process improvement initiatives using data and metrics experience.
4. Bachelor's degree.
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
6. Experience defining program requirements and using data and metrics to determine improvements.
7. 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
8. 3 years of driving process improvements experience.
9. Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
10. Experience building processes, project management, and schedules.

We offer a competitive salary range and a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our inclusive culture empowers employees to deliver the best results for our customers.