Aftersales Supervisor Jobs in Khorfakkan Fujairah | Al Futtaim

Full Job Description

1- Aftersales Supervisor
Job: Full Time
Location: Fujairah, UAE

We are currently looking for technically competent & performance driven Aftersales Supervisor to work for Toyota in Khorfakkhan. Reporting to the Dealer Principal, you will drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.

• Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales a nd recovery rate target
• Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
• Compliance of local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.

• The ideal candidate for this role should possess the following qualifications, experience, knowledge and skills:
• Bachelor of Engineering, preferably Automotive or Business Management or equivalent.
• 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.
• Knowledge of Automotive dealer / distributor business processes, Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.