Card Operations Lead United Arab Emirates Posted on 02/15/2023 Trending
Job Details
Full Job Description
Role : Card Operations Lead
Location : Abu Dhabi
Role Purpose:
- Support the key financial indicator for the card center operations.
- Adherence with the job duties and interact with the different activities to enhance the overall performance.
- Manage the overall card operations activities and overseas, distribute the activities within the team.
- Support the management ensuring activities run smoothly and efficiently.
- Act within a framework that improves the bank’s reputation and customer's satisfaction.
- Various exception sheets refreshing and sharing with team to check exceptions and find out the abnormal activities and to take investigation and remedial actions on time.
- Leading and Monitoring both onshore and offshore CMU team.
- Conducting daily call with offshore and onshore team to discuss various operational activities /issues and guiding them to right path.
- Attending weekly / monthly service call with offshore management .
- Attesting PKT on monthly basis .
- Co-ordinating with different automation teams and sharing the operational requirements for new automation projects.
- BRD review/Sprint Review/ SIT/ UAT/for new automation projects.
- Access requests for new staff / Access removal for resigned / terminated staff .
- Giving training to the entire team for new process and sharing required training materials .
- Customer complaints handling related to maintenance activities.
- Verifying Companion Ticket sheet prepared by the team.
- Monitoring colleagues activities and giving proper guidance to make sure the smooth process of daily activities .
- Monitoring Maintenance Queues as per SLA/TAT.
- SOP / Addendum / SLA preparation / Review .
- Review & Modify RCSA.
- Communicate with IT in case any system issue arises to resolve..
- Work on to close sharia & Audit Observations.
RESULTS REQUIERD:
- Make sure that all the CMU activities are performing well as per the P&P without any human / system error .
- Reducing customer complains.
- Fixing customer complaints related to Etisalat enrollment, Points by checking with partner (Etisalat) within TAT
- Fixing customer complaints related to Etihad enrollment, Miles by checking with partner (Etihad) within TAT
- Ensuring that trainings are given to the team for all the new process
- Ensuring that addendums are prepared and approved by all the stake holders and management for new process
- make sure that all the requirements are given to our automation team on time and the shared requirements are implemented in the new projects once its go live .
- Act within a frame work that improves the bank’s reputation and customer's satisfaction.
- Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
- Ensure that all daily Activities / Operations are carried out with the maximum efficiency, security control & safeguard the financial interests of our Card Business
Specialist Skills / Technical Knowledge Required for this role:
1. Knowledge of UAE banking practices , regulations & risks
2. Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
3. Good knowledge of customer service standards .
4. Good knowledge of the Bank’s Credit Card Issuance Policy & Procedures.
6. Good Communication Skills.
7. Management Information Skills.
8. Computer skills.
#J-18808-LjbffrCard Operations Lead United Arab Emirates Posted On 02/15/2023 Trending
Abu Dhabi Islamic Bank PJSC
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