Contact Centre Manager Jobs in Dubai | Transguard Jobs Online Apply

Contact Centre Manager Jobs in Dubai | Transguard Jobs Online Apply

Responsibilities:

• Identify requirements based on customer requirements and ensure contact centre processes deliver on customer needs.
• Develop and refine contact center promise & commitment marketing messaging.
• Track the monthly expenses and resources performance against contract.
• Liaise with service provider to review and resolve any outstanding queries that have been raised through liaison with internal teams (i.e. LPMS/Operations, etc.)

Requirements:

• Previous knowledge and experience in best practices and emerging trends in establishing contact centers in service-oriented industries, preferable aviation
• Professional experience with Microsoft Office
• Knowledge of performance evaluation and customer service metrics
• Solid understanding or reporting and budgeting procedures