Customer Service Executive

Full Job Description

We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience. You will be required to handle customer inquiries, resolve customer complaints, and other related customer service duties.

Responsibilities

• Handle customer inquiries and complaints in a professional and timely manner
• Provide accurate and timely information about products and services
• Identify customer needs and find solutions to customer issues
• Maintain customer database and records
• Follow up with customers to ensure their satisfaction
• Respond to customer inquiries via phone and email
• Track customer complaints and provide feedback to management
• Proactively suggest new products and services that could benefit customers
• Provide excellent customer service in person and via telephone

• Previous experience in customer service
• Excellent verbal and written communication skills
• Ability to handle customer inquiries and resolve customer issues
• Ability to work in a fast-paced environment
• Strong organizational skills
• Ability to multitask and prioritize tasks
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