Customer Support Area Manager.

Full Job Description

For us a happy customer is the most satisfying feedback. Our sales team experience how they make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make customers happy. And all of this in an environment that sets no limits to personal development and that rewards dedication with appreciation and attractive benefits.

To enhance our team, we are currently looking for a

 What Awaits You?

• Develops an Annual Business Plan, Service & Parts Marketing Plan, and operational measures to improve the business and process performance.
• Ensures customer satisfaction, and customer retention through high-quality processes and implementation of Service & Parts strategies, policies, and guidelines.
• Monitors and reviews Service & Parts results and develops measures in case targets might be at risk.
• Supports Importer process for escalated customer, warranty and parts order/ logistics issues.
• Conducts regular market visits to review operations and to monitor importers' performance.
• Executes and implements market policies & procedures and business processes within importer/ dealer network.
• Steers the warranty process and coordinates customer car process within importer/ dealer network.
• Prepares budget and feedback reports to dealers.
• Coaches Aftersales Manager, Service Manager and Parts Manager to deliver the relevant KPI's.

What you should bring along?

• University degree preferable in Economy, Business Administration or Industrial Engineering and Management or similar education
• At least 5 years working experience in the automotive industry
• Strong analytical and communication skills
• Self-motivation, adaptable, and ability to work well under pressure
• Assertiveness, perseverance, ability to motivate teams, and drive change

Working hours: full time

Are you looking for an exciting challenge? Then join our team.

We look forward to receiving your application at  or clicking below.