Loyalty Value Proposition And Projects Director Jobs In Dubai

Full Job Description

• Establish loyalty as a Chalhoub asset through the successful architect of the Loyalty programme in accordance with the market, customer and commercial expectations.
• Minimise member friction and disruption ‘wherever they are’, with curated member journeys & SOP’s. Consideration to digital and non-digital archetypes and journeys.
• Lead the member voice and programme benchmarking agenda to ensure both customer and market are heard and represented within the business and during programme design.
• Support in attracting new partners to MUSE through a unique and competitively placed proposition as well as technical solutionism and onboarding.

• Loyalty programme experience across any industry of 8+ years
• Experience working for, or with customer enterprise technology, ideally including Loyalty Management systems and data sources.
• Previously designed a programme set up to drive certain behaviours and certain outcomes
• Customer obsessed