Service Quality Officer – French Speaker Jobs in Sharjah

Service Quality Officer – French Speaker Jobs in Sharjah

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We are looking for an experienced Quality Officer to take overall responsibility for film and television show production:/

• Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.
• Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
• Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
• Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.

• Bachelor degree in Management/ Administration or equivalent.
• Quality Assurance/ISO Lead Assessor certificate is a plus.
• Capable of using technology systems and tools; proficient in Microsoft Office.