What Tourism Officer Jobs are in the United Arab Emirates?

Guest Services Officer (UAE National)
Location:
Dubai, Dubai, AE, -
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 21 Jul 2026
**Job description**
**Guest Services Officer UAE (50087)**
**Some careers grow faster than others.**
**If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.**
The role of Guest Services Officer reports to Workplace Experience, Hospitality and Events Manager and key responsibilities are to manage the primary office site, DIFC Office, HSBC Tower Reception desk (Ground, Level 5, Level 15 and Level 20) acting as the face of HSBC to a range of external clients and customers. The role holder will focus on providing professional and seamless visitor experience and facilitate senior client meetings between regular customers and internal staff members.
**Duties & Responsibilities:**
+ Deliver a professional, consistent and seamless end-to-end visitor experience across all reception points.
+ Manage reception desk activities, including greeting, registration, access/visitor protocols, and directing visitors efficiently.
+ Coordinate and facilitate senior client meetings, ensuring meeting rooms and hospitality requirements are prepared to standard.
+ Act as a liaison between visiting clients and internal stakeholders to support smooth engagement and timely hosting.
+ Maintain a high standard of presentation, service etiquette and brand representation always.
+ Demonstrate strong timekeeping and adhere to agreed office hours and shift schedules.
+ Handle all incoming calls promptly, professionally, and courteously.
+ Maintain a consistently professional appearance in line with the required attire (black abaya and sheila).
+ Register visitors and arrange access passes for tenants and HSBC visitors, including parking coordination where applicable.
+ Support tenant requests via the Tower Reception mailbox, including luggage storage coordination and facilities-related work orders.
+ Where appropriate, ensure clients and customers are offered refreshments on Levels 5 and 20.
+ Manage the HSBC Tower Reception email inbox and ensure queries are acknowledged and actioned within the working day.
+ Ensure Reception colleagues deliver consistently excellent customer service to internal and external clients and support them in handling and escalating issues appropriately.
+ Proactively identify and implement opportunities to improve customer service and the visitor experience.
+ Foster a positive, motivated team environment through attending regular huddles, 1:1s, "Exchanges", and on-the-job learning opportunities to broaden capability and remit.
+ Work closely with the reception team, JLL, and Security-keeping stakeholders engaged and informed of changes to ensure a consistently high standard of service.
+ Work seamlessly with Security colleagues at Reception, sharing duties and providing cover when required.
**Experience & Qualifications:**
+ A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)
+ Experience in Guest services / front-of-house / hospitality / corporate reception
+ Client servicing, facilities coordination, workplace experience, or operations support
+ Vendor/service partner coordination roles
+ Success in communications and outreach (writing and PR).
+ Excellent verbal and written communicator and presenter, creative thinker and team player.
For further details and application information please visit our careers site, searching for reference number **50087.**
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited

**Description:**
At **Andaz by Hyatt** , we create memorable experiences through authentic hospitality. As a **Guest Service Officer** , you will be the first point of contact for our guests, delivering warm, personalized service and ensuring a seamless arrival, stay, and departure experience. You will play a key role in creating meaningful connections while upholding the exceptional service standards of the Andaz brand.
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
**Qualifications:**
Diploma/qualification in Hospitality or Tourism Management
Excellent English communications on both verbal and writing skills
Well versed with Opera system are beneficial
Language Preferred -Arabic/Russian/German/French Speaker
**Primary Location:** AE-Dubai
**Organization:** Andaz Dubai The Palm
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Deluxe Holiday Homes is Dubai’s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence.

About the role:

As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.

Responsibilities

• Direct communications with guests before arrival to coordinate a smooth check-in;
  

• Welcome guests during check-in and giving a fond farewell to guest while checkout;

• Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;

• Should possess detailed information about the Apartment/Villa, location attractions and city;

• Maintain up-to date information on arrivals, departures and apartment condition;

• Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;

• Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;

• Perform basic cashier activities as and when required for collecting/refunding to the guests;

• Give proper and complete handover to the next shift;

• Follow the house rules and policies laid down by the management;

• Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;

• Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.

Benefits:

• Competitive Salary Package.

• Employment visa & Medical Insurance Plan.

• Air Ticket Allowance.

• Annual Paid leave.

• A great working environment.

• Comprehensive training and support.

• Opportunity to work with multi-cultural environment.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
The Sales Administration Coordinator provides critical support to our onsite Sales team. Duties include, but are not limited to:
+ Generation of contractual documentation in a timely manner while ensuring a high level of accuracy is maintained
+ Display leadership values by ensuring the smooth and efficient running of the sales site
+ Be the face and heart of our business through your interactions
+ Ensure premium inventory levels are properly maintained and audited, and review weekly inventory reports
+ Be the voice of our team through your communications with both internal and external stakeholders
+ Be a key contact for the dynamic Sales Team by ensuring the accurate recording of information in relation to guest flow, booking numbers and team details
+ Be focused and balance these tasks with administration duties both reoccurring and adhoc such as data entry, reporting and ad-hoc administrative duties.
+ Ensure compliance with cash handling and transactions
**How You'll Be Rewarded**
+ Subsidised private health cover (following successful probation completion)
+ Birthday leave to celebrate your special day
**What You'll Bring**
+ High level of energy and self-motivation
+ Strong customer service values and focus
+ Excellent communication skills, both written and verbal
+ Ability to work independently as well in a team environment
+ Proficient in Microsoft Applications and knowledge of CRM systems.
+ The ability to work across weekends, evenings, public holidays & school holidays
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** West Crescent, Dubai, United Arab Emirates, United Arab Emirates,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**START YOUR JOURNEY WITH US**
JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
**LOVE WHAT YOU DO EVEN MORE**
At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.
Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:
+ An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
+ Learning opportunities with some of the best professionals the region has to offer.
+ We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
+ A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
+ World class training and development, including leadership development.
+ Recognition programs.
+ Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
+ Discounted food & drink in all our restaurants and bars.
+ Discounts for your friends and family.
+ Unlimited career opportunities (Internationally and locally)
+ Medical and Life insurance
+ Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.
**OUR EXPECTATIONS FROM THE ROLE:**
**JOB SUMMARY**
To supervise and provide overall direction to the guest services and concierge teams ensuring efficiency and to maintain high standards of hospitality and service at all times.
Provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs and offer personalized service in order to ensure guest satisfaction.
Curating and delivering an exceptional experience for guests to the hotel as the first point of contact until departure.
**CANDIDATE PROFILE**
Experience:
+ Minimum 2 years in similar role, must be a Les Clefs d'Or Member.
Skills and Knowledge
+ Computer and strong hospitality skills
+ Ability to verbally communicate effectively with guests and co-workers
+ Prolonged periods of standing and/or walking
+ Hotel and local knowledge
Education or Certification
+ Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute.
**SPECIFIC DUTIES**
The following are specific responsibilities and contributions critical to the successful performance of the position:
+ Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
+ Develops specific goals and plans to prioritize, organize, and accomplish work.
+ Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
+ Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
+ Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
+ Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
+ Maintains knowledge of rooms and their locations, services and facilities of the hotel.
+ Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
+ Responds to emergency situations using appropriate procedures.
+ Maintains awareness of daily operations and events at the hotel.
+ Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
+ Provides warm welcome and anticipation of guest needs throughout their stay.
+ Encourages and building mutual trust, respect, and cooperation among team members.
+ Serving as a role model to demonstrate appropriate behaviors.
+ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
+ Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
+ Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
+ Provides check-in and check-out services and handles reservations when needed.
+ Maintains knowledge of rooms and their locations, services and facilities of the hotel.
+ Welcome all guests with a smile and maintain a professional approach at all times.
+ Maintain a professional and courteous attitude towards all guests.
+ Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates.
+ Be familiar with the hotel services and hours of operations.
+ Be aware of ongoing functions and meetings.
+ Be familiar with the city events.
+ Be familiar with all local attractions, hotels, restaurants, etc.
+ Control all activities of concierge/business center according to the posted rates and charge these accordingly.
+ Check all arrivals with airport pick-up requests and arrange Limousine
+ Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
+ Participates as needed in the investigation of associate and guest accidents
+ Understands and complies with loss prevention policies and procedures.
+ Supervises & assists all areas of the concierge under minimum supervision.
+ Serves as a leader in displaying outstanding hospitality skills.
+ Empowers associates to provide excellent customer service.
+ Observes service behaviors of associates and provides feedback to individuals.
+ Conducts monthly job chats, half yearly and yearly performance management along with the chief concierge.
+ Maintains high visibility in public areas during peak times.
+ Conduct leadership performance reviews for all direct Reports both midyear and Year end.
+ Provides immediate assistance to guests as requested.
+ Maintains a track of guest service engagement.
+ Reviews comment cards and guest satisfaction results with associates.
+ Leads by example for training and role plays for all guest related interactions.
+ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**START YOUR JOURNEY WITH US**
JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.
**LOVE WHAT YOU DO EVEN MORE**
At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.
Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:
+ An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
+ Learning opportunities with some of the best professionals the region has to offer.
+ We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
+ A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
+ World class training and development, including leadership development.
+ Recognition programs.
+ Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
+ Discounted food & drink in all our restaurants and bars.
+ Discounts for your friends and family.
+ Unlimited career opportunities (Internationally and locally)
+ Medical and Life insurance
Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.
Our jobs aren't just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.