2 Jobs in Al Mirfa
Senior Hospitality Representative
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Job Description
We are seeking a dynamic Front Office professional to join our team as a Front Desk Agent.
This role involves providing exceptional customer service to guests, ensuring their stay is memorable and enjoyable. As a Front Desk Agent, you will be responsible for greeting guests, escorting them to their rooms, and assisting with hotel activity inquiries and requests.
You will also maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions. Additionally, you will administer cashiering standards accurately and comply with policies and procedures.
The ideal candidate will have a hospitality degree with previous Front Office experience. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential.
Key Responsibilities:- Provide prompt, courteous, and efficient service to achieve high customer satisfaction.
- Greet guests personally by name, if known, and escort them to their rooms.
- Conduct in-room and hotel familiarization and assist with hotel activity inquiries and requests.
- Maintain up-to-date knowledge of hotel information and local services.
- Administer cashiering standards accurately and comply with policies and procedures.
- Hospitality degree
- Previous Front Office experience
- Excellent English communication skills
- Knowledge of additional languages
- Strong interpersonal and problem-solving skills
Please note that referrals can double your chances of interviewing at Rotana Hotel Management Corporation PJSC.
Front Desk Agent
Posted today
Job Viewed
Job Description
Join to apply for the Front Desk Agent role at Rotana Hotel Management Corporation PJSC.
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Job DescriptionWe are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.
As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Key responsibilities include:
- Providing prompt, courteous, and efficient service to achieve high customer satisfaction through personalized service from arrival to departure.
- Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
- Conducting in-room and hotel familiarization and assisting guests with hotel activity inquiries and requests.
- Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond to guest queries.
- Being aware of daily rate levels and occupancy rates.
- Administering cashiering standards accurately and complying with policies and procedures.
- Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems.
- Maintaining guest privacy by ensuring confidentiality of guest details.
- Understanding hotel policies, procedures, service standards, and hotel facilities thoroughly.
Ideally, candidates should have a hospitality degree with previous Front Office experience. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.
Knowledge & CompetenciesThe ideal candidate is customer-driven, proactive, outgoing, charismatic, and approachable. Able to work under pressure in a fast-paced environment, a team player who thrives in a multicultural setting, possessing:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Hospitality
Referrals can double your chances of interviewing at Rotana Hotel Management Corporation PJSC.
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