328 Hospitality & Tourism jobs in the United Arab Emirates

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates, Dubai

Hotel: Dubai - Festival City (DUBFC), Dubai Festival City, Po Box 45777, 45777

Do you see yourself as the Maintenance Manager of our Engineering team hereat Crowne PlazaDubai Festival City? There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. A little taste of your day-to-day:

• Maintain the entire hotel apartment facility, including the physical building structure, all mechanical, electrical, FLS, HVAC systems, and other related equipment in accordance with energy conservation and preventative maintenance programs.
• Ensure the upkeep of guest areas to maintain IHG standards.
• Conduct house tours and visually assess the safe and efficient maintenance and operation of the physical structures of the hotel apartment, all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces and verify completion of all repairs, replacement and renovation projects to offices and employee work areas.
• Follow prescribed safety procedures for personnel and equipment by IHG standards / HACCP / Dubai Municipality standards and Civil Defense standards.
• Maintain effective energy management and preventive maintenance programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel apartment.
• Scheduling employees and controlling them.
• Maintaining all FLS Equipment’s in a healthy condition.
• General office administration (responding to letters, emails and special requests).
• Supervision of all engineers / colleagues.
• Planning, executing and controlling maintenance work, Green engages, DET, QEMS, JANA control etc.
• Organizing and maintaining important files, bills and receipts.
• Work closely with CDOE & smoothen operation.
• Supportive role in creating departmental budget and controlling of expenses.
• Training and practicing emergency and security issues.
  

What we need from you:

• A Degree or Diploma in Mechanical Engineering, with electrical engineering as a plus
• At least 4 years of managerial experience in the hospitality industry.
• Strong knowledge of AutoCAD software.
• Excellent communication and organizational skills.
• Proficiency in Microsoft Office applications.
• Ability to oversee the daily maintenance of all hotel facilities, equipment, and systems to ensure seamless operation.
• Experience developing and implementing preventive maintenance programs
• Strong leadership skills to manage and supervise the maintenance team, maintaining quality, safety, and efficiency
• Thorough understanding of health, safety, and environmental compliance requirements
• Competence in managing maintenance budgets and coordinating with vendors and contractors effectively
• Quick and effective response to emergencies
• Support for sustainability initiatives and continuous improvement in maintenance processes
• A guest-focused mindset to ensure all maintenance activities enhance the guest experience

What you can expect from us: We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us, and you’ll become part of our ever-growing global family.

Who we are

Do you see yourself as the Maintenance Manager of our Engineering team hereat Crowne PlazaDubai Festival City? There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. A little taste of your day-to-day:

• Maintain the entire hotel apartment facility, including the physical building structure, all mechanical, electrical, FLS, HVAC systems, and other related equipment in accordance with energy conservation and preventative maintenance programs.
• Ensure the upkeep of guest areas to maintain IHG standards.
• Conduct house tours and visually assess the safe and efficient maintenance and operation of the physical structures of the hotel apartment, all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces and verify completion of all repairs, replacement and renovation projects to offices and employee work areas.
• Follow prescribed safety procedures for personnel and equipment by IHG standards / HACCP / Dubai Municipality standards and Civil Defense standards.
• Maintain effective energy management and preventive maintenance programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel apartment.
• Scheduling employees and controlling them.
• Maintaining all FLS Equipment’s in a healthy condition.
• General office administration (responding to letters, emails and special requests).
• Supervision of all engineers / colleagues.
• Planning, executing and controlling maintenance work, Green engages, DET, QEMS, JANA control etc.
• Organizing and maintaining important files, bills and receipts.
• Work closely with CDOE & smoothen operation.
• Controlling vacation planning.
• Supportive role in creating departmental budget and controlling of expenses.
• Training and practicing emergency and security issues.
  

What we need from you:

• A Degree or Diploma in Mechanical Engineering, with electrical engineering as a plus
• At least 4 years of managerial experience in the hospitality industry.
• Strong knowledge of AutoCAD software.
• Excellent communication and organizational skills.
• Proficiency in Microsoft Office applications.
• Ability to oversee the daily maintenance of all hotel facilities, equipment, and systems to ensure seamless operation.
• Experience developing and implementing preventive maintenance programs
• Strong leadership skills to manage and supervise the maintenance team, maintaining quality, safety, and efficiency
• Thorough understanding of health, safety, and environmental compliance requirements
• Competence in managing maintenance budgets and coordinating with vendors and contractors effectively
• Quick and effective response to emergencies
• Support for sustainability initiatives and continuous improvement in maintenance processes
• A guest-focused mindset to ensure all maintenance activities enhance the guest experience

What you can expect from us: We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us, and you’ll become part of our ever-growing global family.

Who we are

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

(aboutus)

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

· Oversee daily operations of the Front Office (reception, concierge, guest services, etc.)

· Ensure smooth check-in and check-out procedures

· Monitor and manage guest satisfaction and handle guest complaints promptly

· Supervise and support the front office team, including scheduling and performance management

· Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experience

· Manage room inventory and ensure revenue optimization through effective upselling

· Ensure compliance with brand standards and operational procedures (IHG Way of Clean, SOPs)

· Conduct daily briefings and share key updates with the team

· Train and coach team members on service standards and IHG loyalty programs (IHG One Rewards)

· Prepare daily, weekly, and monthly reports for management

· Monitor billing and cashiering activities to ensure accuracy

· Act as the Duty Manager in the absence of Front Office Manager

· Assist in recruiting, onboarding, and evaluating front office staff

· Maintain the lobby area to ensure a welcoming environment

· Minimum 3–5 years of experience in Front Office operations, with at least 1–2 years in a supervisory or assistant manager role

· Proven experience working in an IHG-branded hotel (mandatory)

· Strong knowledge of Opera PMS and IHG systems/tools (Concerto, Guest Love, HeartBeat, etc.)

· Excellent leadership, communication, and guest service skills

· Strong problem-solving and decision-making abilities

· Flexibility to work in shifts, including weekends and holidays

· Professional appearance and demeanor

· Bachelor's degree in Hospitality Management or related field preferred

· Fluency in English; additional languages are an advantage

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Plays a crucial role in the overall management and operation of the restaurant within the hospitality establishment. Reporting directly to the F&B Operations Manager, the Restaurant Manager is responsible for ensuring the smooth and efficient functioning of the restaurant, delivering exceptional guest experiences, and achieving financial targets.

Every day is different, but you’ll mostly be:

-Oversee day-to-day operations of the restaurant, including staffing, scheduling, and workflow coordination.

-Ensure compliance with health and safety regulations, as well as company policies and procedures.

-Implement and maintain high standards of food quality, presentation, and service.

-Monitor inventory levels, order supplies, and manage stock to minimize waste and optimize costs.

-Recruit, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel.

-Conduct regular performance evaluations and provide constructive feedback.

-Foster a positive and collaborative work environment, promoting teamwork and excellent customer service.

-Ensure a positive and memorable dining experience for guests through attentive service and high-quality food.

-Handle guest inquiries, concerns, and feedback promptly and professionally.

-Implement and maintain service standards to meet or exceed guest expectations.

-Work closely with the F&B Operations Manager to develop and achieve budgetary and financial goals.

-Monitor and analyze financial performance, identifying areas for improvement and implementing cost-control measures.

-Prepare and manage budgets, financial reports, and forecasts.

-Collaborate with the marketing team to develop and implement promotions and marketing strategies to drive sales.

-Monitor market trends and competition to stay informed about industry developments.

-Identify opportunities to increase revenue and implement effective sales strategies.

-Build and maintain positive relationships with suppliers, vendors, and other stakeholders.

-Collaborate with other departments to ensure seamless coordination and cooperation.

-Represent the restaurant in a professional manner at industry events and community engagements.

-Ensure compliance with all local, state, and federal regulations governing the operation of a restaurant.

-Stay informed about changes in regulations and implement necessary adjustments to maintain compliance.

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
● 4+ years’ related experience, including management experience (benefits)

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

· This position is responsible for the development of new business within the Transient, Group and Events segments as well as maintenance of existing accounts to ensure maximum delivery.

· Attending Sales strategy meeting, pre-event/function meetings, training and other sales related meetings as required by the DOS/ DOSM.

· Manages the Sales teams (under the direction of the DOS/ DOSM), to ensure the efficient day to day operation of the Sales Department.

· In the absence of the DOS/ DOSM, the Assistant DOS leads the team.

· Manages the office administrator/coordinator and supervises the execution of tasks assigned to the team.

· ADOS must demonstrate high energy levels in motivating the team and focuses on the team on providing consistently high levels of customer service, leading the rest of the team members, for example.

· Ensuring that the activities of all team members are aligned with hotel strategy and recorded in Opera or in Alternative Place accordingly.

· A assists the DOS/ DOSM when needed in recruiting, directing, managing, training and counseling sales talents;

· Updates team on monthly results and updates the appropriate system accordingly.

· Manages the completion of all RFPs / FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client;

· Manages all Weekly reports, consolidating and submitting the Month End Report to the DOS/ DOSM for review (including sales calls, site inspections, banquet figures, lost business, big gains etc)

· Ensuring that all members of the team utilise systems – BRAND RELATED and the external platforms, like Cvent, Meetingbroker, Hotelplanner etc. to their full capacity.

· Involved in the preparation of the annual departmental budgets – Topline and Bottomline initiatives.

· Approves space release for catering to maximize revenue in the absence of an Event Manager, if required.

· Participates in sales calls with members of sales team to acquire new business and/or close on business, where required.

· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

· Supervises the arrangement of FAM TRIPS in line with business needs, if requested by the DOS/DOSM. Conducts FAM trips and Site inspections if needed.

· If required, to plan and attend any trade fairs as a representative of the Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Cluster Hotels;

· Proactively manages a pre-determined number of key accounts, assigned by the DOS/DOSM and key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.

· Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner (typically within less than 24 hours). Ideally within 6 hours during working hours and 24 hours on a weekend.

· Proactively prospects new accounts for the hotel and other properties worldwide, within the own brand(s), following the sales process through to convert into ‘producing’ accounts.

· In conjunction with the DOSM, develops the sales strategy for the hotel, plans and manages its implementation, and responsible for communication this strategy to the sales team;

· Assist the DOS/DOSM in planning, development and implementation of promotional strategies and marketing plans;

· Create and implement programs to achieve greater profitability through increasing average rate, overall occupancy and increased business volume;

· Maintains knowledge of market, competition and customers.

· Responsible for sales department statistics: Supervises completion of reports, attendance schedule and sales calls schedule of the team;

· Liaises with DOS/DOSM in the delivery of specific hotel marketing projects such as production of sales collateral and advertising campaigns etc in partnership with the Marketing Department.

· Maintain Company Brand Standards within the cluster hotels.

· Conducts and attends maximum Sales-Related and Mandatory Brand Trainings, in order to share knowledge and guide the team, where needed.

· Conducts a minimum of 5 -Face to Face Sales Calls daily, 2 Entertainments weekly and 5 Telesales daily, to support the business needs and coverage of the property(es).

· Performs other duties, as assigned, to meet business needs.

High school diploma; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations
(requirements)

● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your role will be included but not limited to:

Implementation of FSMS to be fully familiar with local Food Hygiene and FSMS guidelines.

Maintains records of Food Safety and Hygiene related forms, checks and Audits.

Conduct hygiene audit of all kitchen associates and provide feedback Conduct regular spot checks on food items received for temperature abuse.

Knowledgeable to decision and problem-solving skills Inspect food holding and transport equipment.

Checking that all food items for storage are covered, dated, labeled.

Checking the rotation of foods – Ensuring FIFO Conducts daily kitchen inspections on the personal, environmental and food hygiene conditions and provides a corrective action plan and keeps records on the findings.

Checks daily cleaning status in kitchens with respective kitchen managers and stewarding Ensures the temperature of refrigerators and freezers are up to the standard.

Coordinates microbial food tests with kitchens and laboratory in case of new products/suppliers and suspected food borne illness complaints.

Conducts vendor inspection with the Purchasing and Executive Chef Liaises with Pest Control Company and HK for any pest issues in the operations and reviews the pest control performance.

Maintains and makes improvements to hygiene standards.

Maintains documentation on all hygiene and food safety standards throughout the operation Works closely with the Training Manager and conducts Food Handlers Training sessions to all food handlers.

Regularly review and refresh the food safety standards of all food handlers within the hotel premises.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a 5-star hotel
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to lead a large and diverse team

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
(requirements)

● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

As the Assistant Recreation & Beach Manager , you will be delivering exceptional experiences across beachside and recreational facilities. Your role will involve operational oversight, team leadership, guest engagement, and ensuring seamless, high-quality service in line with brand standards.

1. Operations Management & Guest Services

· Supervise the daily operations of beach and pool areas, ensuring cleanliness, safety, and aesthetic presentation.

· Oversee setup — for example, cabanas, loungers, service stations, and recreational equipment — to meet luxury and hygiene standards.

· Professionally welcome guests, especially VIPs, and respond rapidly and courteously to guest inquiries or concerns.

2. Recreation & Activity Coordination

· Assist in planning, promoting, and managing water sports, beach games (e.g., beach volleyball, sand building), children’s programs, and group events such as bonfires or sand painting.

· Collaborate with marketing and F&B to implement promotions, themed activations, or seasonal campaigns for recreational venues.

3. Team Leadership & Training

· Conduct daily briefings with your team to communicate service standards, guest expectations, and operational updates.

· Support recruitment, coaching, and training of recreation and beach staff; act as a role model and departmental trainer.

4. Financial & Administrative Duties

· Assist with daily reports—such as guest logs, staff rosters, inventory, and sales figures—and contribute to monthly or seasonal planning.

· Assist in cost control by monitoring inventory, managing par stocks, minimizing waste, and optimizing staffing schedules.

5. Safety, Hygiene & Standards

· Uphold health, safety, and hygiene standards according to SOPs and local regulations. Ensure consistent quality of service delivery.

· Prepare for emergencies—be ready to assist injured guests until medical help arrives, and report incidents as needed.

6. Guest Experience Enhancement

· Identify and implement creative enhancements to elevate the guest journey and drive engagement.

· Actively engage with guests to anticipate their needs and provide personalized service.

7. Acting Managerial Role

· Step into the Manager’s role as needed, ensuring continuity of operations and maintaining service excellence in the manager’s absence.

· Step into the Manager’s role as needed, ensuring continuity of operations and maintaining service excellence in the manager’s absence.

·1+ year in recreation, health club, or beach operations; luxury resort or hotel experience preferred; managerial or supervisory exposure advantageous

· CPR and First Aid certifications; recreation or fitness-related licenses may be required.

· Excellent communication, leadership, problem-solving, and guest service skills; well-groomed and professional demeanor.

· Detail-oriented, proactive, flexible, creative, resilient under pressure, team-driven

· Fluent in English; additional languages are a plus in a multicultural setting.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

We are seeking a dynamic and experienced DUTY MANAGER to oversee Front Office operations and ensure exceptional guest service at all times at one of the world’s leading luxury hotel brands in the heart of Dubai.

• Supervise daily Front Office operations, ensuring smooth check-in/out procedures.
• Lead and support the team in delivering impeccable service and resolving guest concerns promptly.
• Act as the hotel’s main point of contact during non-standard hours, managing emergency situations confidently.
• Maintain close communication with all departments to ensure guest satisfaction and operational efficiency.

• Previous experience in a similar Front Office leadership role within a luxury hotel.
• Strong guest relations skills and the ability to lead a team by example.
• Excellent communication, problem-solving, and decision-making abilities.
• Fluency in English
• One of the following languages: French, Spanish, German, Italian or Russian is a non-negotiable requirement.

• Basic salary approx. AED 8000 – depending on the experience and the property you will be allocated to
• Service charge
• Additional great benefits.

To apply for FO Duty Manager | Dubai | Luxury Hotel Brand, please send yourCV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!