Explore customer service helpdesk positions, where you will be at the forefront of assisting customers and resolving their issues. These roles demand excellent communication skills, patience, and a knack for problem-solving. Customer service representatives and helpdesk support staff are vital in maintaining customer satisfaction and loyalty.1 022 Customer Service & Helpdesk jobs in the United Arab Emirates
Reservations Supervisor - Arabic Speaker
Posted today
Job Viewed
Job Description
Overview
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
ResponsibilitiesAs a Reservations Supervisor in charge of Groups, you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
- Check the no show record as well as pending reservation
- Check the VIP arrival, special requests and check traces to action
- Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
- Show complete product knowledge, understand rate structure and apply rate management
- Check on pending visa or expiring visa’s which need to exit the country
- Ensure to send confirmation for new reservation and follow up those without correspondence
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize transportation with the hotel driver and follow up on the information provided
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
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Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours
Customer Success & Support Manager
Posted today
Job Viewed
Job Description
Dubai, United Arab Emirates | Posted on 08/24/2025
CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.
About the Role
As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
- Own and improve the customer lifecycle from onboarding to renewal.
- Deliver exceptional technical and non-technical support through chat, phone, and email.
- Build scalable onboarding and training processes.
- Manage and mentor support engineers and success agents.
- Monitor and report on customer health scores and satisfaction metrics.
- Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
- Lead implementation of customer self-service resources and knowledge bases.
- Handle escalations and critical customer issues with urgency and empathy.
- Collaborate with Sales and Account Management on upsells and renewals.
Customer Success & Relationship Management
- 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
- Proven track record in reducing churn and increasing customer satisfaction
- Experience with customer journey mapping and lifecycle strategy
Technical Proficiency
- Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
- Ability to understand and communicate technical concepts to non-technical users
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
- Exceptional communication and interpersonal skills
- Customer-first mindset with a high emotional intelligence
- Experience hiring, coaching, or managing support/success teams
Tools & Systems
- CRM (HubSpot, Salesforce, or similar)
- Project management tools (Asana, Notion, Trello)
Nice to Have
- Experience in pre-launch or startup environments
- Familiarity with AI or automation platforms
- Multilingual capabilities (especially Arabic, German, French or Italian)
- Work with a global, mission-driven team
- Remote-friendly culture with flexible hours