26 Customer Service & Helpdesk jobs in the United Arab Emirates
MISS: IT Customer Support Analyst (Contingency Hire)
KBR
Posted 26 days ago
Job Viewed
Job Description
Title:
MISS: IT Customer Support Analyst (Contingency Hire)
Belong, Connect, Grow, with KBR!
Program Summary
The MISS program is a comprehensive initiative aimed at supporting the U.S. Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the Iraqi Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, technical reviews and large-scale project management. Under this contract KBR will provide facility maintenance, procurement, critical supply functions, along with food services, base camp operations, renovations, construction, and medical services.
Job Summary
As an IT Customer Support Analyst , you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq. Further you will contribute to the daily operation of the site and support the work of all staff by setting up, maintaining, and assisting personal use of computers, printers, and computer networks and will, depending on location.
Please note: This position will be based out of Houston TX, Chantilly, VA or Dubai, UAE and is contingent on award.
Roles and Responsibilities
+ Support and maintain the Embassy network in accordance with the PWS/SOW.
+ Provide help desk support to staff and subcontractors as required.
+ Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance.
+ Accounts may include login, email, and access to KBR corporate systems.
+ Maintain local user accounts.
+ Maintain and troubleshoot operational network infrastructure, including routers, switches, and wireless devices.
+ Perform computer imaging and deployment.
+ Assist users with hardware and software configuration of computers and accessories.
+ Install and document approved software and peripherals.
+ Assist with troubleshooting and repair of IT equipment (PCs, printers, and scanners, etc.).
+ Provide local client support for a variety of business applications.
+ Provide additional assistance as needed to support requirements and directives.
+ Perform other duties as assigned.
Basic Qualifications
+ Must be able to pass a U.S. Government background investigation and obtain a Secret Security clearance and maintain it for the duration of your employment on this contract. Due to this, you must be a U.S. Citizen to be eligible for this position.
+ Requires the completion of a 2-year Technical School program in Information Technology, Computer Science, or related field.
+ Must have at least 2 years of experience as a local area network (LAN) Systems administrator.
+ Requires at least 2 years of experience debugging software and hardware, printers, and peripherals.
+ Must have completed advanced training in Microsoft Office Professional software Word, Excel, PowerPoint, Outlook, Access and Internet Explorer.
+ Must be able to successfully complete a 5-day government Work Orders in Windows (WOW) training course as needed.
+ Must have experience in an austere OCONUS environment working with a multi-national work force.
+ Requires cross-cultural sensitivity with an international perspective.
+ Must be proficient with Microsoft Office suite of products.
+ Requires proficiency in the use of the internet and computer operating systems at an administrator level.
+ Must be able to diagnose and repair hardware components and software applications.
+ Must be able to build office networks.
+ Must be able to troubleshoot and maintain copper and fiber optic network equipment.
+ Requires expertise in collecting, analyzing, and summarizing data and preparing daily reports and work orders.
+ Must be knowledgeable in the principles and processes involved in supporting IT-related functions at an overseas facility.
+ Must be able to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
+ Excellent organizational and time management skills are required.
+ Requires strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
+ Requires English fluency and expert communication skills to facilitate and disseminate information.
+ Must have a valid Driver's License.
+ Requires a valid passport with at least 12 months of validity and 6 blank pages.
Preferred Qualifications
+ Active U.S. Government issued Secret Security Clearance.
+ Bachelor's Degree in an IT related field.
+ Technical certifications from Microsoft, CompTIA and Cisco.
+ Experience working with KBR.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
MISS: IT Customer Support Analyst (Contingency Hire)
Belong, Connect, Grow, with KBR!
Program Summary
The MISS program is a comprehensive initiative aimed at supporting the U.S. Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the Iraqi Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, technical reviews and large-scale project management. Under this contract KBR will provide facility maintenance, procurement, critical supply functions, along with food services, base camp operations, renovations, construction, and medical services.
Job Summary
As an IT Customer Support Analyst , you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq. Further you will contribute to the daily operation of the site and support the work of all staff by setting up, maintaining, and assisting personal use of computers, printers, and computer networks and will, depending on location.
Please note: This position will be based out of Houston TX, Chantilly, VA or Dubai, UAE and is contingent on award.
Roles and Responsibilities
+ Support and maintain the Embassy network in accordance with the PWS/SOW.
+ Provide help desk support to staff and subcontractors as required.
+ Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance.
+ Accounts may include login, email, and access to KBR corporate systems.
+ Maintain local user accounts.
+ Maintain and troubleshoot operational network infrastructure, including routers, switches, and wireless devices.
+ Perform computer imaging and deployment.
+ Assist users with hardware and software configuration of computers and accessories.
+ Install and document approved software and peripherals.
+ Assist with troubleshooting and repair of IT equipment (PCs, printers, and scanners, etc.).
+ Provide local client support for a variety of business applications.
+ Provide additional assistance as needed to support requirements and directives.
+ Perform other duties as assigned.
Basic Qualifications
+ Must be able to pass a U.S. Government background investigation and obtain a Secret Security clearance and maintain it for the duration of your employment on this contract. Due to this, you must be a U.S. Citizen to be eligible for this position.
+ Requires the completion of a 2-year Technical School program in Information Technology, Computer Science, or related field.
+ Must have at least 2 years of experience as a local area network (LAN) Systems administrator.
+ Requires at least 2 years of experience debugging software and hardware, printers, and peripherals.
+ Must have completed advanced training in Microsoft Office Professional software Word, Excel, PowerPoint, Outlook, Access and Internet Explorer.
+ Must be able to successfully complete a 5-day government Work Orders in Windows (WOW) training course as needed.
+ Must have experience in an austere OCONUS environment working with a multi-national work force.
+ Requires cross-cultural sensitivity with an international perspective.
+ Must be proficient with Microsoft Office suite of products.
+ Requires proficiency in the use of the internet and computer operating systems at an administrator level.
+ Must be able to diagnose and repair hardware components and software applications.
+ Must be able to build office networks.
+ Must be able to troubleshoot and maintain copper and fiber optic network equipment.
+ Requires expertise in collecting, analyzing, and summarizing data and preparing daily reports and work orders.
+ Must be knowledgeable in the principles and processes involved in supporting IT-related functions at an overseas facility.
+ Must be able to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
+ Excellent organizational and time management skills are required.
+ Requires strong proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
+ Requires English fluency and expert communication skills to facilitate and disseminate information.
+ Must have a valid Driver's License.
+ Requires a valid passport with at least 12 months of validity and 6 blank pages.
Preferred Qualifications
+ Active U.S. Government issued Secret Security Clearance.
+ Bachelor's Degree in an IT related field.
+ Technical certifications from Microsoft, CompTIA and Cisco.
+ Experience working with KBR.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Officer at Holiday Inn & Suites Science Park - UAE National only
IHG
Posted 26 days ago
Job Viewed
Job Description
**About us**
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service oriented **Guest Relations Officer (UAE National only)** to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world's leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.
**Your day to day**
+ Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
+ Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
+ Addressing and escalating customer complaints
+ Providing information about facilities, programs and other services|
+ Present in the lobby, ensures each and every guest is greeted with a smile.
+ Welcome and hospitality to all guests passing through the lobby
+ Escorts guests to the rooms respecting hotel policy and procedures
+ Ensure that all customers' queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
+ Review arrival lists for all arrivals and VIP's to gain knowledge of guest's profile and history
**What we need from you**
+ Ideally, you have 1-2 years of similar or relative experience in a customer service (hotels preferred)
+ Excellent English communication skills and well-versed in hotel systems.
+ Amenable for working rotating shifts.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest's stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.
Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service oriented **Guest Relations Officer (UAE National only)** to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world's leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.
**Your day to day**
+ Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded.
+ Responsible for all activities relevant to the Front Office department such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction to current and future VIPs.
+ Addressing and escalating customer complaints
+ Providing information about facilities, programs and other services|
+ Present in the lobby, ensures each and every guest is greeted with a smile.
+ Welcome and hospitality to all guests passing through the lobby
+ Escorts guests to the rooms respecting hotel policy and procedures
+ Ensure that all customers' queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.
+ Review arrival lists for all arrivals and VIP's to gain knowledge of guest's profile and history
**What we need from you**
+ Ideally, you have 1-2 years of similar or relative experience in a customer service (hotels preferred)
+ Excellent English communication skills and well-versed in hotel systems.
+ Amenable for working rotating shifts.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Field Services Specialist
Abu Dhabi, Abu Dhabi
GE Vernova
Posted 26 days ago
Job Viewed
Job Description
**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. The Field Services Specialist - Drives will provide direction, mentorship, and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
**Job Description**
**Roles and Responsibilities:**
+ Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
+ Respond to requests for emergency repairs and services to troublesome equipment
+ Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
+ Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
+ Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
+ Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
+ Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
+ Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
+ Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
+ Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
+ Prepare timely and accurate technical reports for customer records and a reference for future outages
**Required Qualifications:**
+ Bachelor's Degree in Electrical Engineering from an accredited university
+ Minimum of 5 years of field engineering experience
+ Ability to work effectively with minimum supervision
+ Strong customer service mindset
+ Prior field engineering experience
+ Strong organizational skills
+ Strong oral and written communication skills
+ Strong interpersonal and leadership skills
+ Prior experience with GE, Siemens, ABB and Allen Bradley equipment
**Desired Characteristics:**
+ Ability and willingness to travel approximately 75% of the time, as required
+ Ability and willingness to possess and maintain a valid driver's license
+ Ability and willingness to work remotely; as required
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. The Field Services Specialist - Drives will provide direction, mentorship, and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
**Job Description**
**Roles and Responsibilities:**
+ Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
+ Respond to requests for emergency repairs and services to troublesome equipment
+ Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
+ Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
+ Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
+ Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization
+ Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
+ Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
+ Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
+ Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
+ Prepare timely and accurate technical reports for customer records and a reference for future outages
**Required Qualifications:**
+ Bachelor's Degree in Electrical Engineering from an accredited university
+ Minimum of 5 years of field engineering experience
+ Ability to work effectively with minimum supervision
+ Strong customer service mindset
+ Prior field engineering experience
+ Strong organizational skills
+ Strong oral and written communication skills
+ Strong interpersonal and leadership skills
+ Prior experience with GE, Siemens, ABB and Allen Bradley equipment
**Desired Characteristics:**
+ Ability and willingness to travel approximately 75% of the time, as required
+ Ability and willingness to possess and maintain a valid driver's license
+ Ability and willingness to work remotely; as required
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Advisor - UAE National
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - UAE National
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English and Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - UAE National
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English and Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
Work Location - Abudhabi
Working Hours - 10 AM - 2 PM ( part time )
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
**Required Education, Skills and Qualifications**
- Excellent customer service skills.
- A fluent English (B2 Level+) and / or Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:
Part time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
Work Location - Abudhabi
Working Hours - 10 AM - 2 PM ( part time )
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
**Required Education, Skills and Qualifications**
- Excellent customer service skills.
- A fluent English (B2 Level+) and / or Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Abu Dhabi - Building Khaleej Area
Language Requirements:
Time Type:
Part time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min 1-2 years experience within airlines / travel industry.
- A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
- Must be a graduate.
- Competent use of PC, must be good at MS Excel formulas.
- Good communication and interpersonal skills.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min 1-2 years experience within airlines / travel industry.
- A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.
- Must be a graduate.
- Competent use of PC, must be good at MS Excel formulas.
- Good communication and interpersonal skills.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - (Bilingual- English and Arabic )
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - (Bilingual- English and Arabic )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - (Bilingual- English and Arabic )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - (Bilingual- English/ Chinese )
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - (Bilingual- English/ Chinese )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Chinese speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - (Bilingual- English/ Chinese )
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Chinese speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - (Bilingual- English/ Russian)
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - (Bilingual- English/ Russian)
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Russian speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - (Bilingual- English/ Russian)
Job Description
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core** **Responsibilities**
- Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in Outbound calling programs and other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform customer transactions accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call center / customer service experience preferably within real estate sector.
- A bilingual fluent English (B2 Level+) and Russian speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel formulas.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Arabic Speaker (Online Fashion)
Dubai, Dubai
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Arabic Speaker (Online Fashion)
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES**
- Ensuring that the service delivered to our client's customers meets the Key Performance Indicators ('KPIs') for the role.
- Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Identifying customer problems and offer appropriate solutions.
- Identifying and maximizing selling and cross-selling opportunities.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
**CANDIDATE PROFILE**
You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
- The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
- Arabic speaker with a strong command of English (oral and written).
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
- Dependable with proficient attention to detail.
- Strong computer navigation skills and PC Knowledge
- Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
- Can join immediately (preferably within 1-2 weeks on offer agreement).
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Arabic Speaker (Online Fashion)
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES**
- Ensuring that the service delivered to our client's customers meets the Key Performance Indicators ('KPIs') for the role.
- Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Identifying customer problems and offer appropriate solutions.
- Identifying and maximizing selling and cross-selling opportunities.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
**CANDIDATE PROFILE**
You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
- The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
- Arabic speaker with a strong command of English (oral and written).
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
- Dependable with proficient attention to detail.
- Strong computer navigation skills and PC Knowledge
- Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
- Can join immediately (preferably within 1-2 weeks on offer agreement).
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9