992 Customer Service & Helpdesk jobs in the United Arab Emirates

Customer Success & Support Manager

Dubai, Dubai Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Fujairah, Fujairah Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Sharjah, Sharjah Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Abu Dhabi, Abu Dhabi Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Al Ain, Abu Dhabi Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer service helpdesk Jobs in United Arab Emirates !

Customer Success & Support Manager

Mussafah, Abu Dhabi Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success & Support Manager

Abu Dhabi, Abu Dhabi Casabot

Posted today

Job Viewed

Tap Again To Close

Job Description

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

  • Own and improve the customer lifecycle from onboarding to renewal.
  • Deliver exceptional technical and non-technical support through chat, phone, and email.
  • Build scalable onboarding and training processes.
  • Manage and mentor support engineers and success agents.
  • Monitor and report on customer health scores and satisfaction metrics.
  • Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  • Lead implementation of customer self-service resources and knowledge bases.
  • Handle escalations and critical customer issues with urgency and empathy.
  • Collaborate with Sales and Account Management on upsells and renewals.
Requirements

Customer Success & Relationship Management

  • 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  • Proven track record in reducing churn and increasing customer satisfaction
  • Experience with customer journey mapping and lifecycle strategy

Technical Proficiency

  • Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  • Ability to understand and communicate technical concepts to non-technical users
  • Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  • Exceptional communication and interpersonal skills
  • Customer-first mindset with a high emotional intelligence
  • Experience hiring, coaching, or managing support/success teams

Tools & Systems

  • CRM (HubSpot, Salesforce, or similar)
  • Project management tools (Asana, Notion, Trello)

Nice to Have

  • Experience in pre-launch or startup environments
  • Familiarity with AI or automation platforms
  • Multilingual capabilities (especially Arabic, German, French or Italian)
Help shape the future of AI-powered smart living
  • Work with a global, mission-driven team
  • Remote-friendly culture with flexible hours
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

Dubai, Dubai Xpress Automation

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

We are looking for a results-driven and customer-centric Customer Success Manager to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.

This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.

Responsibilities
  • Lead customer onboarding, ensuring smooth implementation and early success
  • Build strong, trusted relationships with key stakeholders and users
  • Monitor product usage and customer health; proactively address risks or low engagement
  • Drive adoption of core features through training, enablement, and regular check-ins
  • Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities
  • Collaborate with Sales to identify and support upsell/cross-sell opportunities
  • Act as a customer advocate within the company, sharing feedback with Product and Support
  • Maintain accurate customer records and engagement plans in CRM and CSM tools
  • Contribute to help center content, onboarding materials, and customer success playbooks
Qualifications and Experience
  • Bachelor's degree or equivalent experience
  • 6+ years of experience in Customer Success, Account Management, or related SaaS role
  • Strong communication, relationship-building, and problem-solving skills
  • Ability to manage multiple accounts and prioritize tasks in a fast-paced environment
  • Experience working in a B2B SaaS company or startup environment
  • Experience leading customer training or onboarding sessions
  • Data-driven mindset — comfortable analyzing customer behavior and product usage metrics
  • A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Service & Helpdesk Jobs