165 Insurance jobs in the United Arab Emirates

We are currently seeking an experienced Fire & General Insurance Underwriter to join our firm. The ideal candidate should have a minimum of 4 to 5 years of experience in the insurance industry within the UAE. Home country experience in insurance is considered an added advantage.

1. Underwriting Expertise: Proficiency in underwriting Fire & General insurance policies, assessing risks, and making sound decisions.
2. Experience: Minimum 4 to 5 years of hands-on experience in an insurance firm in the UAE.
3. Home Country Experience: Previous experience in the candidate's home country's insurance market is an added advantage.
4. Portal Proficiency: Proficient in using insurance portals and technology platforms to streamline underwriting processes.
5. Insurance Expertise: In-depth knowledge of rates, insurance terms and conditions, insurance policies, endorsements, insurance companies, and insurance claims and procedures.
6. Policy Handling: Experience in managing various aspects of insurance policies, including issuance, modifications, and renewals.
7. Excel Skills: Good proficiency in Excel for data analysis and reporting purposes.
8. Communication Skills: Must possess excellent communication skills to effectively interact with clients and team members.

• Minimum 4 to 5 years of experience in the insurance industry within the UAE.
• Home country experience in insurance is an added advantage.
• Proficient in Excel for data analysis.
• Strong communication skills.

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

FTI Consulting’s Insurance Claims Services team specialise in the assessment of financial losses ensuing from insured perils. We quantify insured losses in the context of contractual claims, litigation, arbitration, expert determination and mediation.

As part of the wider Economic and Financial Consulting practice, our multi-disciplinary team provides specialist accounting and insurance expertise to support our clients. We prepare independent and reliable assessments of the economic losses sustained by clients in a range of contexts, often following interruption to a business’s operations. We work closely with international law firms and global conglomerates, on varied and challenging assignments across a wide spectrum of industries.

What We Do

Examples of some of our recent projects include:

Quantifying economic losses ensuing from business interruption following operational restrictions arising from COVID-19

We were engaged to assess the economic losses arising from the closure of our client’s leisure resorts following the onset of the COVID-19 pandemic. Our tasks included the quantification of loss of profits, and associated savings across multiple properties, liaising closely with our client’s appointed legal counsel to align our analysis with the client’s policy specifications.

Quantifying economic losses ensuing from property damage due to a fire at a pharmaceutical production facility

We were engaged to assess the financial losses resulting from the fire at a manufacturing plant. Our tasks included ascertaining the property damage rectification costs and calculating the associated loss of profits and increased costs of working due to the temporary closure of the plant.

What You’ll Do

Our practice is growing quickly, and it is an exciting time to join us. We work on fascinating projects across many different industries and in situations that matter greatly to our clients. As a Consultant you will have the opportunity to apply your intellect and skills to a diverse range of economic, valuation and business issues. You will play a key role in our projects, working in small teams to carry out industry, market, and quantitative analysis, and to report our findings in a clear, concise, and structured way.

How You’ll Grow

We offer a competitive and attractive rewards package, excellent training and development, opportunities to work abroad, and a supportive and friendly environment that will help you to achieve your potential. The skills and experience you will develop with us will stand you in good stead for the rest of your career.

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Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer market competitive benefits, including professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

About FTI Consulting

FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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Create and manage profiles for future opportunities.

At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the best and most talentedpeople in the world. As our company continues to grow, we remain focused on building and maintaining a strong cultureof diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race,color, religion, creed, national origin or ancestry, gender, age, marital status, sexual orientation, status as a qualifiedindividual with a disability, status as a protected veteran, union affiliation, genetic information, sex, citizenshipstatus, or any other factor prohibited by law.

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for consistently providing an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:

1. Processing all customer contacts (inbound and outbound email, fax, chat, and voice) efficiently and professionally to address product and application questions, pricing inquiries, stock availability, delivery status, and updating field personnel as per communication policy.
2. Managing customer complaints actively and providing First Contact Resolution whenever possible. Following up on open tasks daily to ensure customer satisfaction.
3. Maintaining Customer Master Data with 100% accuracy and completeness, including entering new accounts, project locations, and contact details into the SAP system.
4. Promoting the use of other sales channels to customers to drive Multi-Channel System engagement.
5. Supporting field personnel by providing timely, detailed, and accurate communication, gathering sales leads from customer contacts, and arranging customer site visits.
6. Acting as a central point of contact for customers by coordinating with departments such as Technical Sales, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management, and Courier Service to ensure quality customer service.
7. Handling additional tasks as assigned by management, including administration (account holds, back orders, steering orders, certificate creation if applicable), sales, productivity, and quality improvement.

• UAE National Family Book (to comply with UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills, ideally with SAP experience
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team-oriented with a strong customer focus
• Self-motivated, energetic, outgoing, and willing to explore personal potential in different areas

Year after year, we are recognized as one of the top 'Great Place to Work' employers globally and locally. Our diverse team of people from various nationalities, backgrounds, and experiences contributes to our success. At Hilti, teamwork and ability are valued above all, regardless of your background.

Show us what you’re made of, and we’ll provide opportunities to grow within the company—working abroad, experiencing different roles, and tackling various markets. It’s a fantastic way to align your career with your ambitions and achieve exciting growth.

Again, we are proud to be recognized as a top 'Great Place to Work' employer, thanks to our diverse and talented team. Success at Hilti depends on teamwork and capability, no matter where you come from.

Job Summary

Answer incoming calls from customers for various purposes, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Duties & Responsibilities

1. Answer calls and route them to the appropriate resource.
2. Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to relevant departments if no answer after transferring the line twice.
3. Research required information using available resources.
4. Manage and resolve patients' complaints and transfer to qualified personnel for resolution.
5. Provide customers with service information and hospital policies.
6. Update the business connect with new staff numbers and names of new staff joining the hospital; identify and escalate priority issues.
7. Follow up on patients' calls when necessary.
8. Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call).
9. Update yourself with information circulated in the hospital (memos/circulars) and within the call center (External Calls workbook—updates, on-leave, and appointments).
10. Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used with caution.
11. Receive calls from patients and assist with appointment queries.
12. Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
13. Cancel and reschedule appointments as per patient requests.
14. Handle online appointment bookings through the website.
15. If no slots are available and the patient needs urgent consultation, gather all patient information (name, contact number, MRN NO#, etc.) and email it to the OPD Clinic for arranging overbooking or walk-in appointments.
16. Book appointments for all OPD procedures, ER referrals (routine, inpatient, fracture list).
17. Handle patient complaints related to appointments and transfer to qualified personnel.
18. Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.
19. Explain available services and hospital policies to patients.
20. Manage patient complaints calls and communicate with the PRO office as per the process.
21. Update the HMS system with any changes in clinic timings.
22. Perform related work as assigned by the client representative.

Education and Experience

1. Bachelor's Degree or equivalent.
2. Proficient in relevant computer applications.
3. Fluent in both Arabic and English.
4. Knowledge of customer service principles and practices.
5. Knowledge of call center telephony and technology.
6. Some experience in a call center or customer service environment.
7. Good data entry and typing skills.
8. Knowledge of administrative and clerical processes.

We are currently seeking an experienced Fire & General Insurance Underwriter to join our firm. The ideal candidate should have a minimum of 4 to 5 years of experience in the insurance industry within the UAE. Home country experience in insurance is considered an added advantage.

1. Underwriting Expertise: Proficiency in underwriting Fire & General insurance policies, assessing risks, and making sound decisions.
2. Experience: Minimum 4 to 5 years of hands-on experience in an insurance firm in the UAE.
3. Home Country Experience: Previous experience in the candidate's home country's insurance market is an added advantage.
4. Portal Proficiency: Proficient in using insurance portals and technology platforms to streamline underwriting processes.
5. Insurance Expertise: In-depth knowledge of rates, insurance terms and conditions, insurance policies, endorsements, insurance companies, and insurance claims and procedures.
6. Policy Handling: Experience in managing various aspects of insurance policies, including issuance, modifications, and renewals.
7. Excel Skills: Good proficiency in Excel for data analysis and reporting purposes.
8. Communication Skills: Must possess excellent communication skills to effectively interact with clients and team members.

• Minimum 4 to 5 years of experience in the insurance industry within the UAE.
• Home country experience in insurance is an added advantage.
• Proficient in Excel for data analysis.
• Strong communication skills.

About Washmen

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operate in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Key Requirements:

-Proven experience in client service, claims handling, or sales.

-Strong communication, interpersonal, and problem-solving skills.

-Ability to multitask and adapt quickly to different roles.

-Client-focused approach with attention to detail.

-Team player with a proactive and positive attitude.

-Flexible to provide coverage across multiple functions as needed.

-Someone passionate and committed on the job, that is someone willing to stay on the job for long.

-Capable to work flexible shifts, morning and night shifts when required.

Job Description:

Customer Service Responsibilities:

-Respond to client inquiries across all channels (phone, email, intercom, chat and slack channels).

-Provide accurate information on services, processes, and updates.

-Resolve client concerns promptly and maintain high satisfaction levels.

Claims Support Responsibilities:

-Step in when the claims agent is off or requires assistance.

-Document, investigate, and coordinate claims for resolution.

-Provide timely updates to clients regarding their claims or complaints.

Sales Support Responsibilities:

-Assist the sales team with upselling and cross-selling services.

-Follow up on pending leads and support sales campaigns.

-Provide coverage for sales tasks during team absences.

Job Type: Full-time

Work Location: Jabal Ali

About Udrive: Udrive is the Middle East’s first car-sharing company, licensed by Dubai’s RTA. We offer short-term vehicle rentals via a user-friendly Smartphone App. Our mission is to deliver efficient, cost-effective transportation solutions while minimizing the negative impacts of private car ownership. The Role: As a Call Center Representative, you’ll manage both incoming and outgoing calls to address customer questions, concerns, and service-related issues. You will actively listen to callers, provide accurate solutions, and strive to exceed performance targets. The role involves documenting interactions, identifying call trends, and ensuring each customer’s concern is resolved efficiently. Key Responsibilities: -Handle inbound and outbound calls to address inquiries and complaints. -Offer effective solutions, ensuring customers feel supported and valued. -Engage in active listening, clarify details, and de-escalate complaints as needed. -Track and resolve customer issues through to completion. -Use relevant software, databases, and tools correctly. -Maintain and surpass call center metrics without compromising service quality. -Log all call details in line with established protocols. -Identify recurring call patterns and alert management. Required Skills: -Ability to work well under pressure and adapt to changing demands. -Strong teamwork, communication. Qualifications: -Bachelor’s degree in Business, Communications, or Marketing is preferred -Fluent Arabic and English (spoken, written, and reading). -Familiarity with RTA rules and regulations is a plus. -At least one year of call center or customer service experience. #J-18808-Ljbffr

107340

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

We are seeking highly motivated individuals to join our dynamic training program. As a Tathmeer talent program participant, you will have the opportunity to learn and develop your skills under the guidance of experienced professionals while working on real-world projects. This position is ideal for individuals who are eager to kick-start their careers and gain valuable practical knowledge.

In this role as a Tathmeer talent program participant, you will:

1. Participate in a program that provides a unique blend of training, coaching, real projects, and work experience, equipping employees with required skills and knowledge to grow and advance in the insurance industry.
2. Gain insights into different business areas and collaborate with respective team members on special projects and day-to-day activities.
3. Be a valuable team player, participate in group discussions, meetings, knowledge-sharing sessions, and exchange ideas and experiences.
4. Have the opportunity to gradually integrate with the team into permanent roles of interest and continue your learning journey.
5. Participate in the Ethraa structured training programme.
6. Get hands-on experience in vital business areas from experts and growth partners and immediately apply that knowledge.
7. Engage with teams, managers, and growth partners on departmental daily processes and goals, and potentially discover new talents and interests.
8. Work with customers and stakeholders across different business areas in a multinational and multicultural setup.
9. Apply communication skills to service Zurich’s customers and support team members in maintaining relationships with them.
10. Have visibility and access to different stakeholders to identify growth opportunities and develop.
11. Identify and resolve real-time problems while working with growth partners and managers.
12. Take ownership and use opportunities to grow and develop skills and knowledge in insurance.

We are always looking for talented, ambitious, and proactive individuals. While some skills will be developed, the following are minimum requirements:

1. UAE National with Family book.
2. Holder of a Bachelor’s degree obtained within the past 2 years with a minimum GPA of 3.
3. Willing to learn and develop skills in the insurance industry.
4. Strong command of English at a minimum level of B2.
5. Proactive and willing to take ownership and responsibility for delegated work and learning activities.
6. Willing to travel to the office at least 3 times a week or as directed.
7. Strong communication and analytical skills.
8. Enthusiastic to join a multinational and multicultural environment and explore different areas.

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking, 'What can go right?'

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! Join us as we constantly explore new ways to protect our customers and the planet.

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:

1. Processing all contacts (inbound and outbound email, fax, chat, and voice) from customers efficiently and professionally to address product & application questions, pricing inquiries, stock availability, delivery status, and updating field personnel as per communication policy.
2. Managing customer complaints actively and providing First Contact Resolution whenever possible. Following up on open tasks daily to ensure customer satisfaction.
3. Ensuring 100% accuracy and completeness of Customer Master Data when entering new accounts, project locations, and contact details into the SAP system.
4. Promoting the use of other sales channels to customers to drive Multi Channel System integration.
5. Supporting field-based personnel by providing timely, detailed, and accurate communication, gathering sales leads from customer contacts, and arranging contact/site visits with customers.
6. Acting as a central point of contact for customers by interfacing with departments such as Technical Sales, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management, and Courier Service to provide quality customer service.
7. Maintaining additional tasks as identified by management, such as administration (account holds, back orders, steering orders, certificate creation if processed by the individual), sales, productivity, and quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with a strong customer orientation
• Self-motivation, high energy, outgoing personality, and willingness to explore self-potential in different areas

Year upon year, we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. When you meet us, you'll understand why. We have a diverse team of people with various nationalities, backgrounds, and experiences. Success at Hilti is based on teamwork and ability, regardless of your background.

Show us what you’re made of, and we’ll offer opportunities to move within the business, work abroad, experience different job functions, and explore different markets. It's a great way to find the right match for your ambitions and achieve an exciting career.