Explore numerous human resources job openings across the United Arab Emirates, encompassing roles in 5 723 Human Resources jobs in the United Arab Emirates
Field Service Engineer 2
Posted 4 days ago
Job Viewed
Job Description
Job Summary
Emerson Automation Solutions' Measurement and Analytical range includes Radar Tank Gauging System, Valve Remote Control System, Micromotion Coriolis Flow, Pressure and Temperature measurements for safe ship operation. Our portfolio enables our customers to take action before changes affect equipment performance and cause downtime. As a Service Engineer you will be the face of Emerson in front of our key customers within the Marine and Offshore industry.
Based in our Jebel Ali Free zone campus, but responsible for the Middle East & Africa and India region, we have a new vacancy in our highly successful Marine Service team (MTM), part of the wider Measurement & Analytical business.
In This Role, Your Responsibilities Will Be:
- Ensuring you are fully prepared for the service call prior to attending the client site, including ensuring spares are available
- Perform onboard service and onsite commissioning within the region and worldwide.
- Participate in the testing, calibration and verification of system setup of Emerson products and supplies of Marine systems.
- Understanding the customer requirement fully in order to provide an efficient and optimum solution
- Ensuring service reports are completed and signed in all respects, prior to submission
- Provide comprehensive remote support to customers to ensure their continuing loyalty
- Setting up, installing, configuring and maintaining simulation/demo tools or systems in the workshop/office as required
- Carrying out "On the Job Training" when possible for the rest of the team to share knowledge and experience
- Maintaining the condition and certification of tools
- Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
- Be prepared to travel up to 80% of your time across the Middle East & Africa and India region
Who You Are?
- You are service minded and passionate about making a difference to our customers by going the extra mile to find optimal Solutions.
- You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
- You work independently and structured and you always act with integrity as you are our representative towards the customers.
- You will be willing and freely able to travel up to 80% of your time across the Middle East & Africa and further afield.
- You will be occasionally required to travel during your evenings and weekends.
For This Role, You Will Need:
- Bachelor's degree with minimum 5 years' experience
Preferred Qualifications That Set You Apart:
- Electrical/Electronic, Marine or Instrumentation
- Marine automation experience as service engineer
- Ability to work under pressure and handle time-sensitive tasks
- UAE driving license is an added advantage
Our Culture & Commitment to You!
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
Adhere to Health, Safety & Environment policies as laid by the organization.
Service Sales Specialist
Posted 4 days ago
Job Viewed
Job Description
This Position reports to:
Service Marketing & Sales Manager
Your role and responsibilities
In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.
The work model for the role is: onsite
This role is contributing to the Electrification Service in UAE Cluster. Main stakeholders are External Customers, Marketing, Application Sales, Operation teams.
You will be mainly accountable for:
- Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
- Understanding the channel strategy and the establishment of related prices, and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed.
- Generating service sales leads and developing new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
- Acting as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
Qualifications for the role
- 7+ years of experience in in Electrical Network Infrastructure
MV & LV switchgears and protection relays - Customer service experience, ability to be a focal point for executives & clients
- Possess an enhanced knowledge of / You are qualified in / Highly adept in Digital & Safety solutions
- You are passionate about / you are captivated by / you are innovative around Team work, blend with and accept different cultures
- Degree in electrical engineering
- You are at ease communicating in English Language
- You hold current driving license valid in UAE
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
At ABB, you'll find benefits that reflect how much we value your time, talent, and future.
Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Field Service Engineer
Posted 4 days ago
Job Viewed
Job Description
This Position reports to:
Service Operations Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.
The work model for the role is: {onsite}
This role is contributing to the {Electrification} in {UAE}.
You will be mainly accountable for:
- Performing entry level service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
- Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Executing work on a first-time right approach with customers and ensuring the job is done on time and as quality standards.
- Preparing all documents and customer reports to be signed by the customer representative.
Qualifications for the role
- You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with {relevant tools and methodologies} and the {insert relevant industry/sector} market
- You have 0-2 years of experience in a related field
- Degree in Electrical engineering
- You are at ease communicating in English
- You hold current driving license
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
ABB provides competitive benefits, ask us!
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Senior Field Service Engineer
Posted 9 days ago
Job Viewed
Job Description
This Position reports to:
Automation Engineering Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines for Distributed Control Systems / Safety Systems / Substation Automation Systems with expertise in 800xA with AC 800M, ABB Infi90/S+ and/or other ABB Control Systems. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: {Onsite/hybrid}
This role is contributing to the Process Automation Energy Industries division in Abu Dhabi, UAE. Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB.
You will be mainly accountable for:
- Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience.
- Performing complex field service tasks, identifying and resolving high level technical problems, and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, and providing advice and recommendations both internally and to customers within own area of expertise.
- Planning and preparing site work for larger project team and managing related subcontractors at site, coaching technicians and engineers and supervising complex site activities.
- Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility. Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Qualifications for the role
- Hand-on and extensive field services experience in Automation industry is a Must-have for the role.
- You are highly skilled in ABB 800xA with AC800M/ Symphony Plus (S+) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil & Gas and Power & Water market
- You have over 5 years of experience in the automation field, working in ICSS and/or PMS/SCMS systems with ABB control systems
- You are proficient in industrial communication protocols like IEC 61850, Modbus, Profibus, OPC, IEC 101, IEC 104, Profibus, between ABB automation systems and external systems or field devices as applicable
- Possess an enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus, and industrial networking and cybersecurity solutions for control systems
- You are passionate about customer collaboration and have good communication skills
- Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil & Gas and Power & Water industries
- You are at ease communicating in English with internal teams, customers, and external stakeholders
What's in it for you?
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
More about us
ABB's Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and
water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With
over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Service Sales Specialist_Emirati talents
Posted 9 days ago
Job Viewed
Job Description
This Position reports to:
Service Marketing & Sales Manager
Your role and responsibilities
In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.
The work model for the role is: onsite
This role is contributing to the Electrification service sales & marketing in UAE Cluster . Main stakeholders are External customers/end-users, s ales , m arketing , a pplication sales and operation teams.
You will be mainly accountable for:
- Develop and maintain relationships with uncovered accounts and generate new business
opportunities.- Leverage existing customer base to identify and generate new opportunities .
- Research & develop new points of contact and potential account s.
- Regular digital communication and calls to customers to identify customer needs .
- Qualify incoming leads from service engineers and communicate with customers.
- Prepare quotations, follow-up with customers, and support in closing deals.
- Opportunity follow up, updating and maintaining pipeline with accurate information .
- Analyze & qualify opportunities Expired opportunities in Sales force.
- Work closely with other teams, such as Outside Sales , Marketing , Application Sales , Backoffice .
Qualifications for the role
- Degree in electrical Engineering
- Flexibility & eagerness to learn
- 0-2 years experience in a related field
- Fluency in English
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
We also offer our employees the following benefits:
- At ABB, you'll find benefits that reflect how much we value your time, talent, and future.
Call to Action
Select one of the final taglines to close out your posting from the examples below. Once chosen, delete "Option #" and the those lines that were not
- Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Customer Service Agent
Posted today
Job Viewed
Job Description
Location
Remote - Global
Employment TypeFull time
Location TypeRemote
DepartmentOperations
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
The Opportunity
We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.
Responsibilities
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Nice to have:
Previous engagement in blockchain-specific projects, especially related to wallet development.
Open-source contributions and long-term engagements
Experience with iOS/Android/Web platforms
Deep understanding of distributed systems and cryptographic principles.
Proficiency in working with different blockchain protocols and standards.
Previous experience in Golang, Rust or Solidity is a plus.
Working at Trust Wallet
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment, flat organization, flexible working hours
Great career development opportunities in a growing company
Additional Information
You must have the right to work for the country you are based.
Why work at Trust Wallet?
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.
#J-18808-LjbffrCustomer Service Agent
Posted today
Job Viewed
Job Description
Location
Remote - Global
Employment TypeFull time
Location TypeRemote
DepartmentOperations
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
The Opportunity
We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.
Responsibilities
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Nice to have:
Previous engagement in blockchain-specific projects, especially related to wallet development.
Open-source contributions and long-term engagements
Experience with iOS/Android/Web platforms
Deep understanding of distributed systems and cryptographic principles.
Proficiency in working with different blockchain protocols and standards.
Previous experience in Golang, Rust or Solidity is a plus.
Working at Trust Wallet
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment, flat organization, flexible working hours
Great career development opportunities in a growing company
Additional Information
You must have the right to work for the country you are based.
Why work at Trust Wallet?
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.
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Customer Service Agent
Posted today
Job Viewed
Job Description
Location
Remote - Global
Employment TypeFull time
Location TypeRemote
DepartmentOperations
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
The Opportunity
We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.
Responsibilities
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Nice to have:
Previous engagement in blockchain-specific projects, especially related to wallet development.
Open-source contributions and long-term engagements
Experience with iOS/Android/Web platforms
Deep understanding of distributed systems and cryptographic principles.
Proficiency in working with different blockchain protocols and standards.
Previous experience in Golang, Rust or Solidity is a plus.
Working at Trust Wallet
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment, flat organization, flexible working hours
Great career development opportunities in a growing company
Additional Information
You must have the right to work for the country you are based.
Why work at Trust Wallet?
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.
#J-18808-LjbffrCustomer Service Agent
Posted today
Job Viewed
Job Description
Location
Remote - Global
Employment TypeFull time
Location TypeRemote
DepartmentOperations
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
The Opportunity
We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.
Responsibilities
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Nice to have:
Previous engagement in blockchain-specific projects, especially related to wallet development.
Open-source contributions and long-term engagements
Experience with iOS/Android/Web platforms
Deep understanding of distributed systems and cryptographic principles.
Proficiency in working with different blockchain protocols and standards.
Previous experience in Golang, Rust or Solidity is a plus.
Working at Trust Wallet
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment, flat organization, flexible working hours
Great career development opportunities in a growing company
Additional Information
You must have the right to work for the country you are based.
Why work at Trust Wallet?
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.
#J-18808-LjbffrCustomer Service Agent
Posted today
Job Viewed
Job Description
Location
Remote - Global
Employment TypeFull time
Location TypeRemote
DepartmentOperations
About the company
Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.
The Opportunity
We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.
Responsibilities
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Qualifications
2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Nice to have:
Previous engagement in blockchain-specific projects, especially related to wallet development.
Open-source contributions and long-term engagements
Experience with iOS/Android/Web platforms
Deep understanding of distributed systems and cryptographic principles.
Proficiency in working with different blockchain protocols and standards.
Previous experience in Golang, Rust or Solidity is a plus.
Working at Trust Wallet
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment, flat organization, flexible working hours
Great career development opportunities in a growing company
Additional Information
You must have the right to work for the country you are based.
Why work at Trust Wallet?
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.
You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.
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