417 Automotive jobs in the United Arab Emirates
UAE National-Sr. Manager Subscription | Firefly | Automotive
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UAE National-Sr. Manager Subscription | Firefly | AutomotiveEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
• Snr Manager Subscription supports the Head of Rental and Subscription in overseeing daily operations, ensuring smooth and efficient service delivery, customer satisfaction, and business profitability.
• Snr Manager Subscription plays a key role in managing staff, fleet operations, financial performance, and customer service while maintaining compliance with company policies and industry regulations.
What you will do
Operations Management
• Assist in managing daily monthly subscription operations, ensuring efficiency and adherence to company policies.
• Monitor fleet availability, maintenance schedules, and vehicle utilization to maximize revenue.
• Oversee compliance with safety standards, insurance policies, and regulatory requirements.
• Implement process improvements to enhance operational efficiency.
Customer Service & Satisfaction
• Ensure a high level of customer service is provided at all rental locations.
• Handle customer complaints and disputes, ensuring swift resolution and customer retention.
• Monitor customer feedback and implement service enhancements.
• Train staff on customer service best practices and brand standards.
Financial & Business Performance
• Financial planning, budgeting, and revenue management.
• Analyze performance metrics, including revenue, fleet utilization, and operational costs.
• Assist in developing pricing strategies and promotional offers.
• Work on cost control initiatives to improve overall profitability.
Staff Management & Development
• Manage and mentor employees, customer service representatives, contract management and operational staff.
• Assist in hiring, training, and performance evaluations.
• Develop staff schedules and ensure adequate coverage during peak times.
• Foster a positive work environment and promote teamwork.
Sales & Marketing Support
• Assist in implementing marketing campaigns and promotional initiatives.
• Develop partnerships to drive sales.
• Identify new business opportunities and contribute to growth strategie
Required Skills to be successful
• At least 5-year experience in customer service industry. • General understanding of Car rental industry. • Strong customer relations and team building skills. • Languages Fluent English and Arabic • Strong commercial acumen. • Ability to maintain a good Tracking system on applications for better management of business. • Effective in setting priorities and scheduling activities. • Excellent communication, problem solving and analytical skills.
What equips you for the role:
Bachelor’s degree/University degree or equivalent experience
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Automotive Market Research Analyst PLUM JOBS
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Mandatory Application Process – Apply Here
Only shortlisted candidates will be contacted within 2 days of their online application on the Plum Jobs website.
Read the mandatory requirements before applying for the vacancy:
Candidate location: must be living in the United Arab Emirates.
UAE automotive market research experience: 5+ years’ automotive market research experience with competency in gathering and analyzing market intelligence.
Fluency in English: mandatory.
Education: Bachelor’s degree
Candidates must have research and analysis experience in the automotive spare parts industry as this is a hands-on market research role.
Our client is a well-established automotive spare parts distributor with over 20,000 SKUs.
We are recruiting an experienced research analyst from the automotive spare parts sector to join their Dubai operations.
The successful candidate will perform qualitative & quantitative research related to market, consumer, and competitor trends together with OEM vehicle spare parts volume predictions, product positioning, and business development opportunities.
Role Summary- Conduct spare parts industry data research, collection, analysis, and reporting on industry and inventory classifications and trends.
- Conduct market and competitor research to identify new products, customer, and market trends to advise on new product ranges to stock.
- Analyze monthly sales reports to identify market trends, gaps, and opportunities.
- Conduct customer feedback to obtain valuable insights on customer requirements to enhance the product portfolio.
- Build a strong ecosystem with various user groups, OEMs, partnerships, and research institutes to identify technology and regulatory developments and enhance company competitiveness & profitability.
- 5+ years’ automotive market research experience with competency in gathering and analyzing market intelligence and dynamics, consumer behavior, new product research, and advanced data collection of Model Master information.
- Deep expertise in market intelligence analysis using multiple data sources, statistical tools, and models to calculate market size, sales, and penetration potential and opportunities.
- Strong data analytics experience with the ability to interpret complex data sets, convey data-driven insights effectively, and convert data insights into clear, easily digestible presentations, graphs, and reports and actions.
- Advanced Excel (macros), Power BI, MSSQL Server, PostgreSQL skills.
- Familiarity with statistical technologies (e.g., MATLAB, Python) and databases.
- Bachelor’s degree in Statistics, Economics, Automotive Engineering, Mechanical Engineering, or related subject.
- Currently living in the United Arab Emirates – must be able to work in Ras Al Khaimah.
- Fluent in English.
- Professional appearance; excellent communication and interpersonal skills.
Regional Manager - Parts Sales | Al-Futtaim Automotive | Global Aftersales
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Regional Manager - Parts Sales | Al-Futtaim Automotive | Global AftersalesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role:
We are seeking a highly driven and experienced Regional Manager – Parts Sales to lead the strategic growth and operational execution across our designated region. This pivotal role requires a dynamic leader who can accelerate sales performance, expand market share, and uphold superior customer service standards while managing a diverse and results-oriented team
What You Will Do:
• Drive the achievement of regional sales targets and business growth objectives.
• Lead, mentor, and develop a high-performing team of Sales Supervisors and sales professionals, fostering a collaborative and performance-driven culture.
• Monitor sales team performance against KPIs and ensure consistent goal achievement.
• Track monthly sales performance, analyze revenue trends, and evaluate market share progression.
• Prepare and manage budgets and sales forecasts; implement corrective measures where necessary to ensure targets are met.
• Build and maintain strong, strategic relationships with key customers, distributors, and partners to ensure a high level of customer satisfaction and loyalty.
• Oversee customer credit limits, monitor accounts receivable, and ensure compliance with internal financial policies.
• Conduct joint field visits with Field Sales Executives to assess performance and ensure adherence to company standards.
• Collaborate with the product development team to align product offerings with market demands and maintain competitive pricing strategies.
• Supervise training programs aimed at enhancing product knowledge, sales effectiveness, and customer service excellence within the team.
Required Skills to Be Successful:
• Proven ability to lead, coach, and develop a high-performing sales team.
• Strong strategic and operational understanding of the parts sales function.
• Expertise in budgeting, forecasting, and performance management.
• Solid understanding of market trends, customer expectations, and competitive dynamics.
About the Team:
You will report directly to the Head of Business and be responsible for managing a regional sales team.
What Equips You for the Role:
• Bachelor’s degree or equivalent qualification.
• 8–10 years of experience within the automotive dealership sector, specifically in the parts business, with at least 3–5 years in a managerial role.
• Fluency in English is required; proficiency in Arabic is an added advantage.
• Strong organizational, leadership, and customer-oriented mindset.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Workshop Supervisor | Al-Futtaim Automotive | CJDR
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The primary focus of this role is to manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires coordinating with different departments and the distributor team to ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.
What you will do:
- Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting.
- Adhere to the Fix It Right program as per the distributor guidelines and create a culture that follows the process.
- Identify and manage Fix It Right concerns, and set actions to close the gap on set Key Performance Indicators.
- Plan, Review, Manage and Implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure.
- Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
- On-time delivery of vehicles as per promised delivery time.
- On the Job coaching and identify training needs.
- Conduct performance management review, Individual Development plan and disciplinary action where required.
- Promote associate engagement and conduct impact planning session.
- Manage recruitment as per capacity model.
- Adherence to warranty process, rules and regulations as stipulated to the Principal.
- Ensure all technicians tools and equipment comply as per distributor tool list.
- Review current assets and recommend replacement and additional equipment and maintenance, calibration.
- Manage consumables and wash bay product management.
- Manage, monitor and promote small group activity and kaizen effort in line with ASM support.
- Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check.
- Compliance and reporting to HSE.
- Manage environmental compliance and ensure proper scrap and waste management.
- Implementation and adherence to all Standard Operating Procedures, memorandums and communication as issued by Head Office or Principal.
Required skills to be successful:
- Leadership skills.
- Ability to work under pressure.
- Microsoft Office proficiency.
- Customer focused.
What equips you for the role:
- Minimum of 3-5 years of experience in the same or a similar role.
- Diploma or Bachelor's degree in Automotive or Mechanical Engineering.
- Leadership and management abilities.
- Proficient in Microsoft Office.
About Al-Futtaim Automotive:
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
#J-18808-LjbffrMaintenance Technician | Al-Futtaim Automotive | Logistics | Storage
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Maintenance Technician | Al-Futtaim Automotive | Logistics | StorageEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.
Overview of the role
To perform routine storage maintenance, inspections, and yard operations ensuring vehicle readiness and condition.
What you will do
- Perform regular storage maintenance by starting the engine and running the AC
- Update vehicle status by marking the date on the mirror tag
- Conduct visual inspections for any signs of damage or rust
- Check and adjust tire pressure as needed
- Apply identification stickers on tire sidewalls to indicate ground contact points
- Inspect battery charge levels and attach the analyzer printout for record-keeping
- Carry out tire rotation, brake testing, fueling, and assist with yard operations
- Maintain accurate records of tools and equipment using the YL-VAS system
- Provide weekly updates on spare parts and consumable inventory
- Submit detailed daily inspection reports to ensure maintenance standards are met
Required skills to be successful
- Understanding of vehicle systems for performing maintenance tasks like tire rotation, brake tests, and battery checks
- Ability to accurately inspect for damage, rust, and wear indicators
- Familiarity with diagnostic tools such as battery analyzers and pressure gauges
- Physically capable of lifting, standing, and working outdoors
About the team
You will report to the Maintenance Supervisor and be based at the Vehicle Storage Facility in Kizad, Abu Dhabi.
What equips you for the role
- Matriculation, ITI, or Diploma in a relevant field
- Minimum 3 years of experience in an automobile workshop or related field
- Valid UAE Driving License
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive is an industry leader present in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We represent iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Driven by a customer-centric approach, we focus on innovation, quality, and value-added services, serving a diverse customer base from enthusiasts to fleet operators. Our mission is to lead in custom-made mobility solutions with world-class omni-channel experiences. We leverage local expertise and global trust to offer a broad portfolio, from passenger cars to electric vehicles and industrial equipment. Our team of 9,000 members is committed to growth and career development. This is Al-Futtaim Automotive, where we empower talent to move forward.
#J-18808-LjbffrTransformation Manager | Al-Futtaim Automotive | Strategy & Transformation
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Transformation Manager | Al-Futtaim Automotive | Strategy & TransformationEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
As a Transformation Manager at Al Futtaim Automotive, you will play a pivotal role in our exciting journey from good to great. You will be responsible for identifying, designing, driving, and overseeing comprehensive transformation initiatives across the organization. This role involves setting the strategic direction for projects, ensuring alignment with the company's long-term goals, and fostering a culture of continuous improvement and innovation.
What you will do
• Lead the project design phase for Automotive strategy & transformation projects, aligned to our 3-year strategy
• Identify transformation needs and opportunities across the organization
• Support the development of transformation business cases by analyzing information, formulating and testing hypotheses, and developing and communicating recommendations
• Provide leadership and guidance in the creation of business cases
• Ensure alignment of all projects to the Automotive strategic pillars and objectives
• Deliver projects to time, cost, scope, and quality
• Proactively identify project risks and issues and develop effective mitigation plans
• Engage with key stakeholders and workstream leads to ensure transparency and momentum
• Establish effective relationships with Automotive Executive Board members and other critical stakeholders
• Ensure robust project and portfolio reporting and adherence to governance
Required skills to be successful
• 3+ years of professional consulting experience, typically in management consulting or financial advisory
• Deep understanding of transformation and initiative management
• Full proficiency with Microsoft Office, including the ability to create high-quality PowerPoint presentations and Excel analysis
• Prior experience with project management (both Agile & Waterfall) and governance adherence to frameworks
About the team
You will be part of the Strategy & Transformation department, working closely with the core business units, centers of excellence, and enabling functions. Our primary focus is delivering transformational projects on time, budget, and quality. We also support scrum masters, project managers, and product owners across Automotive in understanding and adapting to effective ways of managing successful projects.
What equips you for the role
• Proven experience in leading and managing transformation initiatives.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and stakeholder management skills.
• A proactive and results-driven approach.
• Ability to thrive in a fast-paced and dynamic environment.
• Bachelor's degree (post-graduate education preferred)
• Understanding of the automotive industry is an advantage
• Self-starter, accountable, and results-oriented
• Fast learner, agile, and capable of handling new and changing assignments
• Strong organizational skills
• Analytical and curious, with the ability to understand and interpret business contexts and complex scenarios
• Excellent verbal and written communication skills and strong interpersonal skills
• Commitment to excellence and attention to detai
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
UAE National Sales Executive | Al-Futtaim Automotive | Abu Dhabi
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UAE National Sales Executive | Al-Futtaim Automotive | Abu DhabiEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to maximize every sales opportunity and build long term business relationships with all our customers in our showrooms. You will be responsible to achieve sales targets with retained gross margins on units and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standardsthroughout the customer journey. What you will do:
- Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
- Customer Satisfaction: Achieve or exceed CSI/ NSP objectives, thereby ensuring maximum customer satisfaction and repeat sales
- Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
- Cash and Credit Control: Ensure that Company procedures are adhered to while handling cash and credit customers
- Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably Required skills to be successful:
-Minimum of 1 year sales experience, Automotive sales background desirable
- Upselling skills and ability to create value from new products
- Exceptional written and spoken communication skills
- Strong negotiation skills, with evident ability to influence customer choices About the team:
The role acts to meet Branch Sales and F&I targets while simultaneously ensuring that each customer is provided a one-stop offer in the sales process. The role holder Interacts directly with Branch Manager, Branch Sales Executives, Branch Support Staff. People working within the automotive Retail industry often have to work extended hours most evenings and weekends to achieve their targets. What equips you for the role:
- Degree or Diploma education preferred, but not essential
- Essential to have at least 1 yearexperience in sales
- Good english communication (oral and written)
- UAE Driving license is required
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle brands .
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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Service Executive - Contracts | Al-Futtaim Automotive | FAMCO
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Service Executive - Contracts | Al-Futtaim Automotive | FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are seeking a dedicated and experienced Service Contract Controller to join our team in Dubai. In this role, you will be responsible for collating information, generating reports, and monitoring service contracts profitability. You will interact with customers, the workshop team, and the sales team, and present reports related to service contracts to senior management.
What you will do
- Collate information from the ERP system or other sources related to service contracts and generate reports within the specified timeline
- Alert the workshop manager or higher management about exceptions that may affect the profitability of the service contracts
- Present reports related to service contracts to higher management within the specified timeline
- Prepare and share relevant reports with the principals related to service contracts within the specified timeline
- Maintain contact with service contract customers for technical and commercial matters, ensuring positive customer feedback
Required skills to be successful
- Diploma in Mechanical/Automotive or a bachelor's degree
- Minimum of 3 years of hands-on experience in service contracts management in a reputed automotive dealership
- Good communication skills in English; Arabic is an advantage
- Sound technical knowledge and proficiency in MS Office
- Valid UAE driver's license
- Ability to think analytically and plan and organize effectively
About the team
Our team is composed of passionate and driven professionals who are committed to ensuring the profitability and success of our service contracts. We work collaboratively and support each other to achieve our goals. You will be joining a dynamic team that values innovation, teamwork, and continuous improvement.
What equips you for the role
- Proven experience in service contracts management within the automotive industry
- Strong understanding of technical and commercial aspects of service contracts
- Excellent organizational and time management skills
- Ability to build and maintain strong relationships with customers and internal teams
- Commitment to continuous self-improvement and innovatio
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Aftersales Automotive Engineer - Chassis Department
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The Aftersales Automotive Engineer – Chassis Department is responsible for technical support, root cause analysis, and issue resolution of chassis-related concerns in the field. The role bridges engineering, service, and customer support, ensuring that chassis systems such as suspension, steering, brakes, and axles meet safety, performance, and durability expectations post-sale.
Key Responsibilities:- Serve as the technical expert for all chassis systems in the Aftersales function.
- Investigate and resolve customer-reported issues related to suspension, steering, braking, and wheel systems.
- Support dealers and service teams with diagnostic procedures, repair guidelines, and field fixes.
- Work closely with Design & Development (D&D), Quality, and Manufacturing to address and prevent recurring chassis-related issues.
- Analyze field data (warranty claims, diagnostic trouble codes, etc.) to identify root causes and trends.
- Develop and issue Technical Service Bulletins (TSBs), repair manuals, and maintenance guidelines.
- Participate in cross-functional reviews and field campaigns (e.g., recalls, product improvements).
- Coordinate with suppliers for component analysis and validation of countermeasures.
- Conduct benchmarking and serviceability assessments of new or revised chassis components.
- Provide training and technical support materials for dealership technicians and internal teams.
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
- 3+ years of experience in automotive chassis systems, preferably in Aftersales or Product Support.
- Strong understanding of suspension geometry, braking systems, steering dynamics, and NVH behavior.
- Familiarity with diagnostic tools, CAN systems, and service documentation platforms.
- Experience with root cause analysis methods (e.g., 5 Why, Ishikawa, FMEA).
- Excellent communication and problem-solving skills.
- Proficient in MS Office and CAD/PLM tools (e.g., CATIA, Teamcenter) is a plus.
- Experience in OEM or Tier 1 supplier environments.
- Hands-on mechanical or workshop background.
- Knowledge of global automotive standards and regulations .
- Multilingual capability, especially if supporting international markets.
UAE National_Learning & Development Consultant | Automotive
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
Automotive Training Consultant playing an active part in a team of dedicated Learning & Development Consultants in developing high performing associates by way of assessment, on the job development activities and coaching, supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of training programs utilizing a blended learning approach, including impact measurement. Activities will include Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.
What you will do
- Continuously refining curriculum and deliver engaging training, in various formats to include Video Presentations, Voice Over and Face to Face delivery most appropriate to the audience and business need at the time.
- Complete on-going self-assessment of training programmes content and delivery, to promote continuous associate and business improvement.
- Identify and monitor business KPIs that can be improved or supported with focused training.
- Ensure all training material is up to date and in line with modern develop methods and technology.
- Responsible for delivering and supporting all components of associate progress through to certification. Maintenance and development of training aids.
- Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data. Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination
- Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines.
- Assist with the orientation, training and coaching of staff, management, and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.
- Consolidate all the work been done all over the month and convert it into article which will be used in our Intranet, Internet, and Automotive Leaders.
- Create the launch comms for all level and via multiple channels. Create presentations to visualize the reports.
- Collaborate with other departments and managers to identify and address training needs. Stay up-to-date with the latest trends and best practices in training and development.
- Support the design, facilitation, and evaluation of the Line Manager Capability Program across business units.
- Coordinate and support all Emirati development initiatives. Act as the point person for UAE national associates, ensuring timely program execution, follow-ups with mentors and line managers, and progress tracking.
- Own and manage the execution of the new Induction program by maintaining updated materials, coordinating delivery with Subject Matter Experts (SMEs), tracking participant experience, and driving continuous improvement based on feedback.
Required Skills to be successful
- Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment.
- Ability to develop tailored training materials to suit the local market.
- Excellent communication, presentation, and interpersonal skills to effectively convey information and facilitate learning.
- Strong organizational and project management skills to plan, implement and evaluate training programs.
- Proficiency in learning management systems and e-learning platforms to deliver training in a variety of formats.
- Excellent Stakeholder Management skills and be able to deal with people with different backgrounds and culture.
What equips you for the role
- HR Background and minimum 2 years of experience in a Training or Coaching role.
- Proficient in both written and Spoken English and Arabic.
- Proficient in Microsoft Office programs and video authoring and editing software.
- Automotive Industry Experience is an Advantage.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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