1 572 Retail jobs in the United Arab Emirates

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

The cluster Manager is responsible for end-to-end operations of dark stores, focusing on safety, quality, productivity, and building health while driving process improvements and cross-functional collaboration to adopt best practices.

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportees supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders; take up cross-functional adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
• Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
• Ensure best practices in people management and accountable for compliance, Connections and scorecards
• Manage people and team development
• Create leaders and talent pipeline. Good stakeholder management and project management skills
• Engage in cross-functional and cross-mile interfacing to promote best practices and initiatives

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Customer Service Specialist is responsible for providing exceptional customer service and support to ensure a seamless shopping experience for our customers. This role involves handling customer complaints, supervising daily department operations, coaching the team, and maintaining high standards in both customer service and visual merchandising. Additionally, the Customer Service Specialist will manage specialized services such as Bra Fit, Suit Fit, and Barista services, and will oversee cash handling processes.

What you will do

Customer Service and Complaint Resolution

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer’s satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

Supervise Daily Operations

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.
• Ensure displays meet the company’s visual merchandising guidelines.
• Regularly check the store’s appearance to maintain high standards.
• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

Specialized Services Management

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

Required Skills to be successful

• Issue resolution techniques problems efficiently.
• Response accuracy and clarity
• Compliance awareness
• Process improvement awareness enhancements.
• Basic troubleshooting.
• Professional communication tools us

What equips you for the role

Minimum Qualification and Knowledge

Education : High School or Diploma equivalent

• Minimum of three years in experience in a similar role preferably from a Retail industry.
• Customer Service Experience: Proven experience in customer service and problem-solving.
• Team Leadership: Ability to supervise and motivate a team effectively.
• Attention to Detail: Maintain high standards in visual merchandising and operations.
• Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
• Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.
• Strong Communication: Excellent verbal and written communication skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Graphic Communication Specialist | Retail | IKEA Jebel Ali

Overview of the role:

The Graphic Designer is responsible for ensuring that graphic standards within IKEA stores are consistent with IKEA manuals, enhancing customer engagement through effective graphic solutions. The role demands collaboration with internal teams to support sales initiatives and adherence to IKEA's visual identity across customer and non-customer areas in stores.

Operational

• Ensure the IKEA Trade Name & Word mark are accurately projected and strictly observed as per the IKEA Trademark Manual and Company Policy.
• Plan and execute high-level graphic solutions by effectively communicating IKEA product features and solutions throughout all in-store areas.
• Conduct daily and weekly checks on the implementation and application of graphic displays to ensure consistency with standards and correct translations in line with IKEA visual identity and pricing.
• Collaborate with Sales and in-store logistics to plan and implement graphic solutions supporting set sales targets and the activity calendar.

Commercial

• Plan and execute changes to graphic solutions as directed to align with the store's current commercial calendar and activities.
• Implement graphic communication across sales support areas and non-customer areas to maintain a strong perception for visitors, consistent with IKEA standards.

Brand Capital

• Develop a comprehensive understanding of Graphic Com-In materials and guidelines based on IKEA manuals, continually updating skills through IKEA's toolbox and using the improvement plan set by the Com-In Manager.
• Gain knowledge of competitor activities, local market, and customer communication trends to enhance awareness and strategies aimed at IKEA customers.

Required skills to be successful:

• Proficiency in sign-making equipment and MacIntosh graphic software.
• Ability to maintain and enhance store standards through visual communication.
• Strong collaboration skills with sales and logistics teams.
• Continuous improvement mindset to keep skills up-to-date with IKEA standards.

What qualifies you for the role:

• Educational qualification in Arts/Graphic.
• Experience working in Graphic design
• Proficiency in using sign-making equipment and MacIntosh graphic software.
• Strong understanding of customer focus, accountability, continuous improvement, leadership, and teamwork.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Title: Officer - Customer Services Retail

Posting Start Date: 17/09/2025

• To effectively manage the Teller area ensuring compliance with the Bank’s rules and the UAE regulatory standards whilst ensuring the delivery of quality customer service and achieving accurate and timely completion of work.
• Ensure adherence by counter staff to policies and processes whilst striving to minimize operational losses.
• Responsible to monitor & control of the AML awareness & update the branch manager with the latest AML guidelines.

• To manage the daily cash handling processes and verifies the cash held in the vault, individual tellers. Any discrepancies identified must be investigated and resolved the same day and highlight to the Branch Manager.
• Motivate, develop, appraise and maintain regular communication with, team members with a view to ensuring that their individual and collective performance is of the required standard.
• To manage the overall cash position on the premises to ensure that the level is neither excessive nor deficient, in relation to the limits set by the Bank.
• Ensure that at any point in time, the cash position is within the branch’s insurance limit and in case any increase in the cash limit to be referred to the concerned (Finance via the Head of Operations and IT).
• To ensure the timely replenishment of stationery and cash so that customers are not adversely affected.
• Monitor the proper functioning of any ATMs attached to the branch, ensuring that any breakdowns are rectified as soon as is practically possible.

• Regularly carry out capacity planning reviews to ensure that the number of tellers in the branch is commensurate with the level of business so that there is no deterioration in the turnaround time for customers.
• Respond to internal and external customers’ queries promptly and courteously always providing adequate clarification on the information being given.
• Set Objectives for direct reports, monitor their individual service turnaround times and error rates, do their regular appraisals, maintaining appropriate data for this purpose.
• Act as a source of expertise to team members particularly new staff who might require technical assistance in addition to providing on-the-job training, coaching and counselling to direct reports as well as ensuring that proper infrastructure is available to all tellers to perform their duties.
• Undertake other duties at similar, lower or at a higher level, as required, when requested by line/senior management, as well as assist other branches in case of need (Team work);
• Immediate escalation to the Branch Manager of any breach, risk or loss event suspected.
• To keep abreast with Central Bank Regulations with regard to counter transactions.
• Custodian of keys that kept in other banks, monitoring & controlling by following the bank security policy.
• Providing the branch Manager the daily changes report including all maintenance activities done in the branch (customer information updates, Opened & closed Account, loans disbursals, etc.)
• Print out the daily reports as requested by the branch manager for monitor & control purpose.
• Cross sell the customers by offering our products & services, especially & liability products and refer to the OCR / MCR for further processing.
• To make sure that all operations activities in the branch level have been completed / monitored with ZERO error like (Out clearing, In-house clearing, passing the vouchers, Charges for retail taken, etc)
• Receives / accepts all remittance applications (retail / wholesale) and forward them to the relevant department and making sure that these applications have been processed by End Of the Day.

Degree / Diploma (2 years)/Intermediate level (or equivalent) Advance level credit course with an International Bank or Recognised External Rating Agency

Work Experience

• 3 years’ experience in another financial institution & minimum of 2 years as a Teller’s role dealing in counter transactions with supervisory skills.

Skills

• The job holder should have thorough knowledge of :

1. Counter related functions
2. Cash management
3. Clearing & Collection
4. Drafts & Remittances
5. System & Process of the area
6. Fair knowledge of RBG products
7. Leadership & supervisory Skills

Compliance- Retail Banking- Proficient Customer Service - Retail Banking- Proficient Sales- Retail Banking- Basic Product Knowledge- Retail Banking- Basic Core and Regulatory Banking Systems-Retail Banking- Proficient Process improvement- Retail Banking- Basic

Change and Innovation - Basic Communication - Basic Evaluating and Solving Challenges - Basic Results Orientation - Basic Working and collaborating with others - Basic

Food Technologist/ Safety | Retail | Marks & Spencer | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Purpose: The Food Technologist is responsible for ensuring that all food products, facilities, and processes comply with Marks & Spencer (M&S) standards as well as quality checks and review for the food products. The role focuses on food safety governance, compliance, and continuous improvement

What you will do:

Description of Accountability:

• Take ownership of driving KPI improvements as reported in quarterly governance reviews (KPIs include but are not limited to complaints, store and depot audit results, and product testing results).
• Drive labelling compliance across the market in line with M&S and local regulations.
• Conduct horizon scanning to monitor and evaluate changes in food safety regulations impacting local manufacturing and ensure timely adaptation.
• Own and maintain food safety compliance across hospitality operations, including Product Process Guidelines (PPGs), cleaning procedures, and allergen management.
• Ensure local facilities meet both M&S and local food safety requirements in consultation with Technical Services Leads (TSL) and Food Technologists.
• Oversee operational processes to guarantee compliance with all in-country food safety regulations

Required Skills to be successful:

• Strong attention to detail and analytical thinking.
• Proactive in identifying risks and implementing corrective actions.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with strong cross-functional working skills.

What equips you for the role:

• Degree/Diploma in Food Technology, Food Science, Microbiology, or related field.
• Minimum 4-5 years of experience in food safety, quality assurance, or compliance within retail, hospitality, or FMCG.
• Strong knowledge of local food safety regulations and international best practices.
• Experience in audits, compliance management, and regulatory liaison.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to influence and build relationships across multiple stakeholders.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

One of the region's most respected family groups, known for shaping retail and lifestyle experiences across diverse global brands. It offers the scale, stability, and influence to drive meaningful change while staying agile and forward-looking.

• Define and deliver the customer experience strategy across retail and lifestyle brands
• Manage end-to-end customer journeys across digital and physical touchpoints
• Drive customer insights, analytics and feedback programs to inform decisions
• Create cross-functional initiatives with commercial, digital and operations teams
• Operate customer intelligence and service functions to ensure excellence
• Run CX governance frameworks and track KPIs for continuous improvement
• Lead, inspire, and develop a high-performing customer experience team
• Deliver innovation and best practices that enhance satisfaction and business impact

• 20+ years of experience in customer experience strategy, design and continuous improvement
• Proven success in leading cross-functional CX initiatives, managing change and delivering measurable results
• Deep expertise in customer experience across both digital and physical touchpoints
• Exceptional leadership, communication and change management capabilities
• Demonstrated success in building, scaling and inspiring customer-centric teams
• Skilled in presenting to senior stakeholders and influencing decisions at the highest levels
• Strong commercial acumen with ability to align CX strategy to business growth and ROI
• Experience managing customer service operations, including contact centres and third-party partners
• Adept at embedding customer-first culture across complex multi-brand organisations
• Resilient, agile and adaptable; able to thrive in fast-paced and evolving environments

Location: Onsite(Dubai)

Duration: 6 months+ extendable

Start Date: ASAP

The role of a Retail COE Lead in the Retail industry is pivotal in ensuring the smooth operation and optimal performance of implemented systems like SAP S4 ERP during the critical post-implementation phase.

• Ensuring System Stability: The primary purpose of the Retail COE Lead is to ensure system stability after the implementation of the ERP system. They monitor system performance, troubleshoot issues, and ensure that the system is functioning as per the business requirements.

• Coordinating Support: The Retail COE Lead coordinates with various teams to provide the necessary support to end-users. They work closely with technical and functional teams to resolve any system issues promptly and minimize downtime.

• Training and Guidance: The Retail COE Lead plays a key role in training end-users on the new system. They provide guidance on how to use the system effectively, addressing any queries or concerns that users may have.

• Stakeholder Communication: The Retail COE Lead is responsible for communicating with various stakeholders, including management, end-users, and vendors. They provide regular updates on system performance, issues, and resolutions, ensuring all parties are kept informed.

• Continuous Improvement: The Retail COE Lead is also tasked with identifying opportunities for system improvement. They gather feedback from end-users and analyse system performance to suggest improvements and enhancements.

• Change Management: The Retail COE Lead plays a crucial role in managing changes to the system during the Retail COE phase. They assess the impact of changes, plan their implementation, and ensure they are carried out smoothly.

• In the Retail industry, these responsibilities are particularly important due to the high volume of transactions, the need for real-time data, and the critical role of customer satisfaction in these sectors. The Retail COE Lead, therefore, plays a key role in ensuring the successful operation of the ERP system post-implementation.

• Stakeholder Engagement: Collaborate with senior executives and key stakeholders to understand their needs, challenges, and priorities. Build strong relationships and serve as a trusted advisor. Present findings, recommendations, and insights to stakeholders and gain buy-in for CoE initiatives.

• Knowledge Sharing: Promote knowledge sharing and collaboration within the organization. Facilitate workshops, training sessions, and communities of practice to share expertise, best practices, and lessons learned across teams and departments.

• Continuous Improvement: Identify opportunities for process improvement, efficiency gains, and innovation within the CoE and the wider organization. Foster a culture of continuous improvement and drive initiatives to enhance the effectiveness and impact of the CoE.

Definition of Success

• Expertise and Knowledge

• Collaboration and Relationship building

• Cost Optimization (Resource, Project, Licenses, and others)

• Integration of business processes and Lower attrition

• Standardization of business operations

• Real-time operations support and availability of management reports

• Proactive Contingency plans preparation

• No disruption to business operations

Other Context:

• Implementer with demonstrated abilities in the management of project implementation for streamlining business user operations and business transformation programs.

• Rich experience of working as both User community and Implementer, thereby understanding pain areas quickly and formulating team setups and ramp-ups accordingly with a blend of expertise in business functional knowledge and large program governance

• Mentoring & developing individuals towards building productive and exceptional teams and as well as forming cohesive team environments

• Perform functional and technical assessments, design, development, testing, troubleshooting activities, and change management in support of complex software and hardware systems comprised of many technical components.

• Apply broad technical knowledge and operate interdependently in ambiguous situations across functional business areas.

• Achieves value creation objectives by contributing information and recommendations to strategic plans and reviews; determining program improvements/new projects; helping in selling new opportunities.

Functional Competencies:

• Domain Expertise: The Retail COE Lead should have a thorough understanding of the P2P and R2R processes in SAP S/4 HANA. This involves knowledge of procurement, accounting, and sales processes, and how they are integrated within the SAP S4 ERP system.

• SAP S4 ERP Functional Knowledge: The Retail COE Lead should be well-versed with the functional aspects of SAP S4 ERP related to P2P and R2R. They should understand how these processes are configured in the system and be able to troubleshoot any functional issues that may arise.

• Process Improvement: The Retail COE Lead should be able to identify opportunities for process improvement within the P2P, R2R, and O2C processes. They should be able to recommend changes to enhance efficiency and effectiveness.

• Stakeholder Management: The Retail COE Lead should have the ability to effectively manage relationships with various stakeholders, including end-users, management, and external vendors. They should be able to communicate effectively with these stakeholders to address any concerns and ensure smooth operation of the P2P, R2R, and O2C processes.

• Training and Support: The Retail COE Lead should be able to provide training and support to end-users. They should be able to explain the functionality of the SAP S4 ERP system and assist users with any issues they may encounter.

• Change Management: The Retail COE Lead should be able to manage changes to the P2P, R2R, and O2C processes within the SAP S4 ERP system. This involves understanding the impact of changes on the business and ensuring they are implemented smoothly.

Technical Competencies:

• SAP S4 ERP Knowledge: The Retail COE Lead should have a deep understanding of SAP S4 ERP and its modules across P2P, R2R and O2C. This includes knowledge of how different modules interact with each other and the ability to troubleshoot any issues that may arise.

• Technical Skills: The Retail COE Lead should have strong technical skills and be proficient in various SAP technologies. This includes ABAP (Advanced Business Application Programming), HANA (High-Performance Analytic Appliance), and Fiori.

• Data Analysis: The ability to analyse data is crucial. The Retail COE Lead should be able to identify trends and patterns in data that may indicate potential issues.

• Problem-Solving: The Retail COE Lead should have strong problem-solving skills to address and resolve any issues that may arise during the Retail COE phase.

• Project Management: Project management skills are important for a Retail COE Lead. They should be able to manage resources, timelines, and risks effectively.

• Communication Skills: As the Retail COE Lead will be interacting with various stakeholders, strong communication skills are essential. They should be able to effectively communicate technical information to non-technical stakeholders.

• Change Management: The Retail COE Lead should be familiar with change management processes, as they will be responsible for managing changes to the SAP system during the Retail COE phase.

Personal characteristics:

• Good team leader/player who shares knowledge to support and provide direction to the team.

• Dependable, result-oriented individual and a good team player who is very easy to work with.

• Possesses a great deal of business process knowledge coupled with good acumen and business user orientation to deliver optimum IT solutions.

Required Background:

• Master’s degree preferred (especially in Finance / Business Management)

• Minimum 14+ years of experience in SAP S/4 HANA technology

• SAP S/4 HANA Implementation and Application Support/Operations Experience

• Strong communication skills and capable of interacting both orally and in writing with executive management, team members, business, and technology professionals.

• Have a background in business and technical requirements analysis, documentation, testing and integration methodologies & development.

• Strong attention to deadlines and budgetary guidelines

• Analytical, critical thinking, and problem-solving skills

• Decision-making and leadership skills

• Strong presentation skills

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a trusted partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has built a curated portfolio of over 10 owned brands and has expanded its distribution and marketing expertise to support more than 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre .

At Chalhoub Group, every step is taken with purpose—to turn luxury dreams into reality, bridge cultures, and craft unforgettable experiences for our consumers. Through continuous reinvention, a commitment to innovation, and the adoption of emerging technologies, the Group is actively shaping the future of luxury retail. Today, we deliver seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Driving this journey is The Greenhouse —our innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Our people-at-heart culture is rooted in diversity, equity, and inclusion, and thrives on future-forward thinking. With over 16,000 talented professionals across eight countries in the Middle East and a growing presence in LATAM, Chalhoub Group has earned the Great Place to Work certification in several markets—testament to our commitment to creating a workplace where people flourish.

Sustainability sits at the heart of our strategy. We’re proud to be a member of the United Nations Global Compact , a signatory of the Women’s Empowerment Principles , and to have pledged to achieve Net Zero by 2040 —reinforcing our dedication to people, partners, and the planet.

Location: D3
Duration: 1 Week
Dates: 7–11 July

Are you a high school student curious about the world of luxury fashion and retail? This 1-week internship is designed to offer you a behind-the-scenes look into the dynamic and ever-evolving luxury retail industry.

Through guided experiences, job shadowing, and interactive sessions, you’ll explore the departments that power our business—from front-of-house retail operations to core functions such as Marketing, Merchandising, Customer Experience, Supply Chain, and Human Resources.

• An introduction to the luxury retail industry
• Store visits and shadowing on the retail floor
• Insights into various corporate departments
• Interactive Q&A sessions with industry professionals
• Career path guidance and skills-building workshops

• High school students (ages 15–18)
• Curious, enthusiastic, and eager to learn
• Interested in exploring careers in fashion, retail, or business

• Real-world exposure to a leading luxury retail group
• A deeper understanding of how cross-functional teams work together
• A certificate of participation upon completion

Role : Oversee the operations of Aztech retail stores, manage staff, and ensure sales targets are met.

Requirements : Retail management experience, leadership skills, and a customer-focused mindset.

Location : Dubai

Open Positions : 1

Job Category : Manager

Job Type : Full Time

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