12 Academic Support jobs in the United Arab Emirates

Support Academic Excellence

• About Us: We are a reputable international school established in 2017.
• Awards and Recognition: Our school consistently ranks highly in league tables, particularly in Oxbridge success rates.

School Overview: We offer an ambitious academic program with a broad range of extracurricular activities, emphasizing academic excellence, intellectual challenge, and holistic development.

The Curriculum: Our IB Continuum includes the PYP, MYP, and Diploma Programme, all duly authorized.

Job Responsibilities: The successful candidate will be responsible for assisting teachers in delivering high-quality education to our students.

Child Protection: The school is committed to safeguarding and expects all staff and volunteers to share this commitment. The role is subject to background checks and police clearance, in line with school policies.

We are seeking a highly skilled and dedicated Student Support Specialist to join our team at Al Danah Charter School in Abu Dhabi.

The ideal candidate will be part of a diverse and progressive learning community committed to fulfilling the National Agenda for Emirati students.

This is an exciting opportunity to shape the future of Abu Dhabi's leading school group.

The successful candidate will be closely aligned with our core values and possess a genuine understanding and appreciation of the region's values.

Key Responsibilities:

• Helping students enhance personal, social, and academic growth
• Maintaining student progress records
• Counseling parents on student behavior
• Preventing bullying and supporting victims
• Developing job search skills in students
• Counseling students on social, behavioral, and personal issues
• Providing special services such as conflict resolution classes

Requirements:

• Bachelor of Science/Education in Social Work
• Minimum 1 year experience in school counseling or other counseling experience
• Appropriate license to carry out student counseling
• Strong interpersonal and organizational skills
• Ability to inspire respect, trust, and confidence
• High emotional and physical energy

Aldar Education is committed to safeguarding and promoting the welfare of children and young people. Offers of appointment are subject to satisfactory references and police clearance.

We're Nord Anglia Education, the world's largest premium international schools organisation.

Every day, our teachers help 74,000 students at 81 schools across Asia, the Middle East, the Americas and Europe achieve more than they ever imagined possible.

Our family of more than 13,000 passionate staff are experts in their academic and commercial fields and play a vital role in the world-class experience our schools provide.

When you join Nord Anglia International School Abu Dhabi, you'll become part of a global family of talented and creative experts working for a fast-growing premium international brand.

About The School

Nord Anglia International School Abu Dhabi will be a UK curriculum day school enrolling students from Early Years to Year 13 in the city's prestigious residential district Al Reem Island, next to the Sorbonne University campus.

Our new school will have the capacity for 2,600 students upon completion.

Its first phase of development, opening in September 2023, will include the Early Years building and sports facilities, while the second phase opening in Summer 2024 will include the main Primary and Secondary classrooms.

About The Role

Student Support Assistants play a crucial role in supporting the inclusion of pupils with additional educational needs in the school community.

Student Support Assistants will normally work with an individual student, supporting them to overcome barriers to learning (for example, those with English language difficulties, social, emotional and behavioural difficulties or other academic educational needs).

The aim of the role is to help the pupil to learn as effectively as possible both in group and individual situations, inside and outside of the classroom.

In conjunction with Class Teachers, Student Support Assistants assist in the development and delivery of a suitable programme of support both within the classroom and on a one-to-one basis.

This position has a start date of August 2025.

Ideally, candidates will already be based in the UAE.

If you would like to take this exciting role and you have the right blend of experience and ambition, then we look forward to hearing from you.

The ideal candidate will have

A minimum of a high school diploma level education

A minimum of 2-years experience working in a similar position

A sound understanding of teaching best practice

High level of fluency in written and spoken English

Ability to work collaboratively with colleagues, students and parents

Highly organized, with the ability to manage multiple tasks

High level of international and inter-cultural understanding

An understanding of the British curriculum would be advantageous

Selection Process

Applicants should apply online and submit a CV, letter of application and the details of two professional referees, one of which should be your current Line Manager.

Safeguarding

At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people are able to thrive and learn.

We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

All post holders having regular unsupervised contact with children are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence / birth and any Country of residence within the last 10 years.

The Customer Service Representative (Part Time) is responsible for acting as the first interaction phase with prospect students and to connect Abu Dhabi University with external entities to achieve student recruitment target.

Key Responsibilities:

• Acts as the first interaction phase with prospect students and to connect Abu Dhabi University with external entities to achieve student recruitment target.
• Extracts contacts from Call Center database, performs phone calls to attract students to join Abu Dhabi University.
• Receives calls/queries through phone and emails from prospect students/their parents and informs them on available specializations, advises them on admission requirements, and guides them through completing the required documents until they submit their applications to the admission department.
• Handles international students' queries through phone and emails, provides information on admission requirements and visa procedures, and guides them through completing the required documents until they submit their applications to the admission department.
• Updates database, obtains reports and statistics from the ERP on applied students to measure the performance of the Call Center.
• Caters to all queries received from existing students through the toll-free number and imparts excellent customer service as per Abu Dhabi University standards.
• Receives calls and emails from current students and parents on letters requests, grades queries, refunds, payment instalments etc., follows up with concerned departments and responds back to callers.
• Receives complaints and suggestions through phone calls/emails to forward them to the concerned departments.
• Handles Operator calls overflow in absence of the Operator; attends phone calls, answers generic queries, screens and directs/transfer calls to the relevant college/department/employee.
• Takes messages for unavailable employees and sends emails to the unavailable employee to inform them about the caller.
• Conducts call surveys and outbound calls on behalf of the different departments to students as per the project requirements.
• Assists other Abu Dhabi University departments with call campaigns such as Survey on Internship, Survey on Employer Feedback, Donor's Relations, and Institutional Research Surveys.
• Performs the necessary phone communications for major Abu Dhabi University events such as Graduation Ceremony, Educational Exhibitions, Student Recruitment Campaigns, VIP visits, and Alumni Homecoming Event.

Bachelor's degree.

0-2 years of experience in Customer Service or Call Centre.

English is a must; Arabic is required.

Referrals increase your chances of interviewing at Abu Dhabi University by 2x.

Seniority level: Entry level.

Employment type: Part-time.

Job function: Customer Service, Education, and Marketing.

Industry: Higher Education.

Job Title : Student Support Services Coordinator

Reporting Relationship: Director of Academic Affairs

Expected Starting Date: Monday, July 14, 2025

Job Status :Full time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration:

• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English
• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Students Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

Required Education

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

Professional Experience

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

Competencies and Skills

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

If you are interested, please submit your CV and Cover Letter via email to Kindly include the position you are applying for in the subject line.

Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children school fees allowances subject to coordination of benefits.

GSU is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply. UAE residents are preferred.

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah. Read more .

The Student Support Services Coordinator will be responsible for ensuring that students at the (GSU) receive the necessary support and guidance throughout their academic journey. This role involves managing day-to-day student services, including orientation, advising, and aiding academic, emotional, and logistical challenges. The coordinator will work closely with students, faculty, and administrative staff to develop and deliver a variety of programs and initiatives that contribute to student success and well-being.

Administrative Duties:

• Carries out all duties with a high degree of accuracy, attention, and confidentiality
• Maintain accurate records of student interactions, support services, and outcomes
• Ensure all student service processes are followed in compliance with university policies
• Establishes, maintains, and updates filing system and records
• Handles logistics of planned events, such as travel, accommodation, catering, bookings
• Assists in the preparation of lectures, seminars, and events

Student Orientation and Integration

• Act as a first point of contact for students, when requested, and should provide adequate support
• Interact effectively and professionally with all students and faculty inquiries and requests.
• Assist in providing the necessary information about the institute’s programs and services,
• Coordinate and facilitate orientation programs for new students, ensuring they are equipped with the necessary information and resources for a successful academic and social transition.
• Provide guidance on campus resources, academic expectations, and cultural integration for both local and international students.
• Should be able to handle correspondence, such as letters, reports, memos, in both Arabic and English

Advising and Academic Support:

• Offer academic advising to students regarding academic policies, and academic resources
• Work closely with faculty and other academic departments to identify students in need of academic support and connect them with tutoring, workshops, and other resources

Well-Being and Mental Health Support:

• Develop and implement student well-being programs focused on mental health, stress management, and emotional resilience
• Refer students to counseling or psychological services as needed and follow up on their well-being

Student Engagement and Development:

• Organize and manage extracurricular and co-curricular activities that foster personal growth, leadership, and community building
• Coordinate peer support programs, mentorship initiatives, and networking events to encourage students engagement and collaboration

Cultural and Social Support:

• Provide culturally sensitive support to students from diverse backgrounds, ensuring their needs and challenges are addressed in a manner that respects and celebrates their uniqueness
• Facilitate workshops and events that raise awareness of cultural diversity and inclusion on campus

Collaboration and Communication:

• Collaborate with faculty, staff, and external partners to ensure a holistic support system for students
• Act as the liaison between students and the university administration on matters related to student services and well-being

Crisis Management:

• Provide immediate support and guidance to students in crisis situations, including health emergencies, personal challenges, or academic difficulties
• Work with relevant campus resources to coordinate appropriate responses to student crises
• Be available to respond to student emergencies and critical events outside of regular working hours, ensuring timely and effective support when needed

• A minimum of bachelor’s degree in a relevant field is required e.g. Business Administration or Education

• 5-8 years of experience in student support services, academic advising, or student affairs, preferably in a higher education environment.
• Experience in events coordination
• Experience in working in a diverse environment
• The ability to communicate in English and Arabic is essential; knowledge of national culture and traditions is highly desired

• Knowledge of university programs and operations, including Administrative and Academic Affairs, is preferred
• Strong interpersonal and communication skills with the ability to connect with students from diverse cultural and academic backgrounds
• Ability to work under pressure and manage multiple tasks simultaneously
• A compassionate, empathetic approach to student issues with a strong commitment to student success
• Proficient in using student management software and office productivity tools.
• Proficiency in Arabic and English is required
• Strong organizational and administrative skills
• Knowledge of well-being services and mental health support strategies in a university setting.

To apply, please submit the following documents:

• A cover letter outlining your suitability for the role

Send your application via email to and include the position title in the subject line.

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