114 Al Futtaim Automotive Group jobs in the United Arab Emirates

We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales.

• Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.


• Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.


• Keep customers updated through regular follow-ups and provide service advice on vehicle needs.


• Review service history to validate current repair requests and warranty eligibility.


• Obtain repair approvals and maintain proper evidence.


• Resolve customer concerns in coordination with the Customer Relations team.


• Monitor and update WIP reports regularly.


• Ensure compliance with health and safety procedures and maintain a professional image.


• Perform additional duties as assigned by the Service Manager.


• KPIs: Achieve labor and parts sales targets.


• Customer Satisfaction Index (CSI) scores.


• Completion of required online training.


• Management of WIP and reduction of unjustified job cards.

• 2–5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).


• Strong knowledge of vehicle servicing and warranty procedures.


• Excellent communication and customer service skills.


• Fluency in English (Arabic is an advantage).


• Proficiency in MS Office and dealership management systems (DMS).

• Entry level

• Full-time

• Other

Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.

• Build long-term relationships with customers to ensure customer retention & loyalty.
• Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
• Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.
• Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
• At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
• Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

• Diploma or Bachelor of Automobile /Mechanical Engineering.
• 3 to 5 years overall experience with the automotive industry, preferably in a similar service role.
• Working knowledge of MS office, SAP knowledge preferred.
• Conversant English & basic Arabic speaking.
• Technically proficient.
• Product and process knowledge

Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us.

• Customer oriented.
• Honest and responsible.
• Culturally sensitive.
• Good teamwork.
• Excellent interpersonal skills

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Are you ready to be the face of Toyota in Fujairah ? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus

You'll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you'll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you ready to be the face of Toyota in Ajman ? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus

You'll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you'll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customer-facing role is ideal for someone who is passionate about the automotive industry and has a flair for communication, coordination, and customer service. As the bridge between our clients and the technical team, you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and cross-selling services.

Key Responsibilities and Duties:

• Greet customers professionally and understand their vehicle service needs.

• Prepare accurate service estimates, explain job details, and manage customer expectations.

• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

• Upsell additional services, maintenance packages, and accessories to maximize revenue.

• Handle customer inquiries, feedback, and complaints in a timely and solution-oriented manner.

• Maintain detailed records of service transactions, warranty issues, and follow-ups.

• Assist in showroom coordination and support the sales team when required.

Salary Range and Benefits:

• Salary Range: 5000 AED - 12000 AED

• We provide medical insurance as per UAE law, visa sponsorship, training support, and performance-based incentives.

Qualifications and Skills:

• Proven experience as a Service Advisor, Sales Coordinator, or in a customer-facing role in the automotive industry.

• Excellent communication and interpersonal skills in both English and Arabic (preferred).

• Strong organizational and multitasking abilities.

• Proficiency with automotive management systems and CRM tools is a plus.

• Knowledge of automotive brands, basic technical terminology, and aftersales processes.

• Customer-centric attitude, sales-oriented mindset, and problem-solving approach.

Work Experience:

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.

Application Procedure:

Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination, we'd love to hear from you.

Thank you and good luck

Join Our Team as a Service Advisor

Are you a driven sales professional with a passion for vehicles and a knack for relationship-building? Do you have a track record of thriving in a fast-paced environment and closing deals? If so, we want you on our team

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

Customer Focus

1. Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
2. Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
3. Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.

Business Development

1. Understand customer's ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
2. Up-sell additional services and products to customers to increase profitability of the service centre

Operational

1. Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when the workshop not working to capacity.
2. Open job cards, (standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
3. Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
4. Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.

Personal Development

1. Engage in continuous professional development; keep fully up-to-date with new products launched by principal.
2. Arrange a meeting with your line manager in accordance with the annual appraisal.

Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and more.
• Opportunities for professional development and career advancement.
• A vibrant company culture that values teamwork and innovation.

• Bachelors degree or equivalent
• UAE/Middle East Automobile experience
• Proven experience of achieving sales targets.
• Experience in managing a team.
• Business Development

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

Main objectives of the role

• Ensure premium service consulting tailored to the individual needs of each customer.

• Boost sales through selling Aftersales products and services.

• Loyalise customers and ensure customer satisfaction at any time.

Tasks

• Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Interfaces

• Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

To succeed in this role, you should have the following skills and experience:

• A bachelor's degree in mechanical engineering or automotive related field

• Professional service advisor experience of an automotive dealership

• Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)

• Proficiency with industry-specific software.

• Excellent customer service, interpersonal, and communication skills.

• Strong organizational, decision making, and problem-solving skills.

• The ability to communicate with mechanics, customers, and management.

• UAE driving license

Greet customers professionally and capture service requirements.

Conduct pre-acceptance inspections and document findings.

Prepare job cards, repair estimates, and track vehicle history.

Coordinate with technicians to ensure prompt issue resolution.

Communicate regularly with customers regarding service status.

Ensure payment collection and proper documentation before vehicle release.

Manage warranty claims and raise approvals as required.

Update WIP, ensure timely delivery, and maintain customer satisfaction.

State: Dubai

Postal Code:

Created Date:

End Date:

Experience: 3 - 5 year

Openings: 1

Job Title: Service Advisor

Department: Services
Reports To: Service Manager

To ensure exceptional customer service by understanding client needs, coordinating with the service team, and delivering vehicles on time and in excellent condition.

Key Responsibilities:

• Greet customers professionally and capture service requirements.

• Conduct pre-acceptance inspections and document findings.

• Prepare job cards, repair estimates, and track vehicle history.

• Coordinate with technicians to ensure prompt issue resolution.

• Communicate regularly with customers regarding service status.

• Ensure payment collection and proper documentation before vehicle release.

• Manage warranty claims and raise approvals as required.

• Update WIP, ensure timely delivery, and maintain customer satisfaction.

Join to apply for the Service Advisor - Construction Equipment | Al-Futtaim Automotive | FAMCO role at Al-Futtaim Automotive

Join to apply for the Service Advisor - Construction Equipment | Al-Futtaim Automotive | FAMCO role at Al-Futtaim Automotive

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Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are looking for a Service Advisor to join our FAMCO Construction Equipment team in DIP 2. This role is the first point of contact for customers requiring service support and plays a key role in ensuring smooth daily service operations. You will be responsible for coordinating service jobs between customers, technicians, and internal teams, ensuring accurate documentation, timely updates, and adherence to company service and safety standards.

What you will do:

• Receive and log customer service requests via phone, email, or in person.
• Open and manage service job cards, assigning them to technicians under the Service Supervisor's guidance.
• Coordinate job scheduling, technician dispatch, and parts availability.
• Follow up with technicians to monitor job progress and ensure timely completion.
• Communicate with customers about job status, findings, and estimated completion times.
• Prepare warranty claims and technical reports, ensuring all documentation is complete.
• Maintain accurate records and filing of service-related documents.
• Support the Service Supervisor in achieving KPIs like job turnaround time, job closure rate, and customer satisfaction.
  
  

• Strong communication and interpersonal skills for customer interaction.
• Good organizational skills with the ability to multitask and manage service workflows.
• Proficiency in Microsoft Excel, Word, and preferably service systems such as SAP.
• Attention to detail and accuracy in documentation.
• Ability to work under pressure in a fast-paced service environment.
  
  

• Diploma in Mechanical or Automotive Engineering (or equivalent qualification).
• 1–3 years of experience in service coordination, workshop administration, or a similar Service Advisor role.
• Knowledge of mechanical systems, preferably Volvo machinery (engine and hydraulics).
• Previous experience preparing and processing warranty claims.
• Punctuality, professionalism, and a customer-first mindset
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Retail

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