4 Clinic Administrator jobs in the United Arab Emirates

We are seeking a dedicated and highly organized individual to oversee all front office operations within our healthcare facility. The ideal candidate will be responsible for supervising staff, managing patient interactions, handling complaints, and ensuring compliance with hospital policies and safety standards.

Key Responsibilities:

1. Supervise all front office activities to ensure smooth operations.
2. Handle patient complaints and manage the 24/7 complaints phone system.
3. Document complaints in the Sapphire system and follow up with HODs on corrective actions.
4. Manage complaint records and support cases referred to the emergency department.
5. Address billing, insurance, and registration errors, and record these issues.
6. Serve as the main contact for CRM-related reports, including DOH, OSHAAD, and Quality Department reports.
7. Maintain professional standards within the department and oversee ongoing staff education programs.
8. Facilitate communication between front office staff, patients, and healthcare team members.
9. Participate in staffing, recruitment, and resource planning.
10. Manage staffing coverage for absences and prepare duty rosters and leave schedules.
11. Ensure equipment maintenance and report deficiencies.
12. Oversee grooming standards, uniform ordering, and participation in hospital committees.
13. Comply with OSH and infection control policies, report hazards, and attend relevant training sessions.
14. Report OSH incidents, assist in risk assessments, and ensure corrective actions are implemented.
15. Conduct customer service observations and manage additional reports like Mystery Shopper feedback and KPI reports.

Requirements:

• College graduate in any discipline preferred.
• 5-10 years of experience in a patient-focused reception environment, with at least 3 years in a supervisory role.
• Proficient in MS Office, MS Outlook, and Internet Explorer.
• Excellent interpersonal, communication, and organizational skills.
• Patient-focused, empathetic, reliable, and punctual.
• Fluent in English; Arabic language skills are a plus.

Seeking a dedicated medical professional to provide exceptional patient care and administrative support. This is an excellent opportunity to work in a supportive environment that values your hard work and dedication.

• Manage front desk operations, providing a warm welcome to clients and ensuring their needs are met.
• Schedule appointments and maintain an accurate appointment calendar, minimizing delays and maximizing efficiency.
• Handle phone calls and respond to client inquiries in a professional and courteous manner.
• Assist with billing and insurance claims, ensuring seamless communication with clients and stakeholders.
• Maintain the confidentiality and integrity of patient records, upholding the highest standards of data protection.

• At least 2 years of experience working as a receptionist in a veterinary clinic within the UAE.
• Expertise in using veterinary medical billing software, streamlining administrative tasks and enhancing efficiency.
• Strong basic arithmetic skills and a proven ability to maintain confidentiality, handling sensitive information with discretion.
• The capacity to stay organized and multitask effectively, managing multiple priorities and deadlines.
• A flexible schedule allowing for weekend and holiday shifts, demonstrating adaptability and commitment to delivering high-quality service.

Benefits include a supportive work environment, opportunities for growth and development, and competitive compensation.

The key role of a patient services coordinator is to ensure seamless interactions between patients and healthcare professionals.

• Coordinate all facets of patient services to guarantee smooth operations.
• Provide excellent customer service by greeting patients warmly and creating a comfortable environment.
• Answer incoming calls professionally and promptly, addressing patients' queries and concerns.
• Schedule appointments efficiently, taking into account factors such as doctor time, assistant time, and anesthesia requirements.
• Communicate effectively with patients regarding scheduling options and coordinate patient flow to minimize wait times.
• Maintain accurate and up-to-date patient records, reviewing each day's schedule to identify outstanding treatment needs.
• Manage and control the daily, weekly, and monthly schedule to meet productivity goals.
• Compile data and operate office equipment to maintain business records and reports.

• Exceptional communication and interpersonal skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Proficiency in using office equipment and software applications.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively as part of a team.

This position requires working in a busy medical office setting, interacting with patients, doctors, and other healthcare professionals on a daily basis. The ideal candidate will possess excellent communication skills, empathy, and a passion for delivering exceptional patient care.