496 Community Management jobs in the United Arab Emirates

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Receptionist . The ideal candidate will be the first point of contact for visitors and community members, responsible for providing a warm welcome, handling inquiries, and ensuring smooth operations within the community setting. Preference will be given to candidates with prior experience in community management or related sectors, as they will be better equipped to interact with residents and community members.

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English .

• Answer phone calls and direct inquiries, providing information on community services, policies, and events.

• Manage appointment scheduling and coordinate meetings, events, or community activities.

• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.

• Maintain accurate records of visitors, residents, and any incidents or requests.

• Assist with community event or activity coordination, working closely with other departments.

• Ensure the reception area is tidy, organized, and welcoming at all times.

• Monitor access control for residents and visitors, ensuring security and compliance with protocols.

• Perform general administrative duties, including filing, data entry, and preparing reports.

• Address resident or visitor concerns, escalating to appropriate team members when necessary.

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.

• Experience in community management or property management is highly preferred.

• Proficiency in both Arabic and English (written and spoken) is a must.

• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.

• Excellent organizational skills and attention to detail.

• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.

• Ability to handle multiple tasks efficiently and work under pressure.

• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

Direct message the job poster from Miral Destinations

Job overview

Working alongside a team of Concierge Specialists, and reporting to the Social Media Manager, the Community Management Expert plays a pivotal role in fostering deepened community engagement and delivering exceptional customer service through the various social media platforms associated with Miral Experiences, Miral Destinations, and Miral Destinations Clients. Acting as a role model within the team, you set the example for exemplary responses that embody the tone of the brands we represent and own the management of customer service issues in a concierge setting, going above and beyond to deliver memorable experiences. The Community Management Expert is a key player in shaping positive brand perceptions, driving community engagement, and ensuring exceptional customer experiences across all digital touchpoints. This role requires a dynamic individual with a strategic mindset, strong analytical abilities, and a passion for staying ahead of social media trends.

Job Scope

Community Engagement:

• Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, Youtube, TikTok, and LinkedIn.
• Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
• Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
• Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.

Customer Service:

• Serve as a front-line representative for the brands, addressing customer inquiries, concerns, and feedback on social media and digital service channels.
• Collaborate with internal departments to proactively resolve customer issues, ensuring a positive and seamless customer experience.
• Set and strive to exceed personal volume and quality goals, demonstrating a commitment to continuous improvement.

Social Media Monitoring:

• Monitor social media channels for brand mentions and trends, staying vigilant to both positive and negative sentiment
• Utilize tools and techniques to analyze social media metrics, providing insights and actionable recommendations for continuous improvement.
• Assist the Social Media Manager in the development of strategies to enhance the Online Community and Engagement of the brands
• Establish and maintain a robust reporting system for community engagement and customer service metrics
• Provide regular reports on key performance indicators, social media analytics, and community sentiment analysis
• Collaborate with cross-functional teams to leverage data insights for strategic decision-making and the enhancement of community management strategies.
• High School Diploma or equivalent
• 2+ years in a customer-centric industry, preferably with experience providing customer support via social media.
• Excellent written English and/or Khaleej Arabic language skills.
• Strong computer and typing skills, with a high level of comfort in web-based applications and navigation between tools.
• Exceptional written communication skills with meticulous attention to detail. • Entrepreneurial spirit with the ability to efficiently manage workloads and adapt to evolving priorities.
• Bachelor’s degree or equivalent experience, especially in Marketing, PR or Communications
• 2 years of Social Media Community Management experience
• Experience with Sprinklr or other social media engagement platforms is a plus.
• In-depth knowledge of Social Media platforms, current trends, and channel-specific nuances

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesTravel Arrangements

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• Greet and assist visitors, residents, and community members in both Arabic and English.
• Answer phone calls and direct inquiries, providing information on community services, policies, and events.
• Manage appointment scheduling and coordinate meetings, events, or community activities.
• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.
• Maintain accurate records of visitors, residents, and any incidents or requests.
• Assist with community event or activity coordination, working closely with other departments.
• Ensure the reception area is tidy, organized, and welcoming at all times.
• Monitor access control for residents and visitors, ensuring security and compliance with protocols.
• Perform general administrative duties, including filing, data entry, and preparing reports.
• Address resident or visitor concerns, escalating to appropriate team members when necessary.
  

• Prior experience as a receptionist or in a customer-facing role is essential.
• Experience in community management or property management is highly preferred.
• Proficiency in both Arabic and English (written and spoken) is a must.
• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.
• Excellent organizational skills and attention to detail.
• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.
• Ability to handle multiple tasks efficiently and work under pressure.
• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

About the Role:

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English.

• Answer phone calls and direct inquiries, providing information on community services, policies, and events.

• Manage appointment scheduling and coordinate meetings, events, or community activities.

• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.

• Maintain accurate records of visitors, residents, and any incidents or requests.

• Assist with community event or activity coordination, working closely with other departments.

• Ensure the reception area is tidy, organized, and welcoming at all times.

• Monitor access control for residents and visitors, ensuring security and compliance with protocols.

• Perform general administrative duties, including filing, data entry, and preparing reports.

• Address resident or visitor concerns, escalating to appropriate team members when necessary.

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.

• Experience in community management or property management is highly preferred.

• Proficiency in both Arabic and English (written and spoken) is a must.

• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.

• Excellent organizational skills and attention to detail.

• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.

• Ability to handle multiple tasks efficiently and work under pressure.

• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

About the Role:

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English.

• Answer phone calls and direct inquiries, providing information on community services, policies, and events.

• Manage appointment scheduling and coordinate meetings, events, or community activities.

• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.

• Maintain accurate records of visitors, residents, and any incidents or requests.

• Assist with community event or activity coordination, working closely with other departments.

• Ensure the reception area is tidy, organized, and welcoming at all times.

• Monitor access control for residents and visitors, ensuring security and compliance with protocols.

• Perform general administrative duties, including filing, data entry, and preparing reports.

• Address resident or visitor concerns, escalating to appropriate team members when necessary.

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.

• Experience in community management or property management is highly preferred.

• Proficiency in both Arabic and English (written and spoken) is a must.

• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.

• Excellent organizational skills and attention to detail.

• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.

• Ability to handle multiple tasks efficiently and work under pressure.

• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

The Senior Community Manager is responsible for leading and overseeing the comprehensive management of assigned communities, with a specific focus on the strategic planning, operation, and maintenance of all infrastructure assets within these communities. This role ensures high levels of resident satisfaction, adherence to community standards, and the optimal functioning, safety, and longevity of critical infrastructure, contributing significantly to the overall value and liveability of DHCM's properties.

This senior-level position oversees various aspects of community operations, including:

• Strategic Community & Infrastructure Management: Lead the development and implementation of integrated strategies for community management and infrastructure operations within assigned areas, aligning with overarching goals.
• Infrastructure Operations & Maintenance Oversight: Oversee the end-to-end management of all community infrastructure assets, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
• Community Operations & Resident Relations: Provide senior-level oversight for community operations, ensuring efficient service delivery, compliance with community rules and regulations, and proactive management of resident expectations.
• Budget & Financial Oversight: Develop, manage, and monitor operational and capital expenditure budgets specifically related to community infrastructure, ensuring fiscal responsibility and optimal resource allocation.
• Compliance, Quality & Risk Management: Ensure strict compliance with all relevant local and international regulations, codes, and standards pertaining to community infrastructure, health, safety, and environmental protection.

This role also involves fostering strong relationships with residents, community associations, and other stakeholders, as well as preparing and presenting comprehensive reports on community health, infrastructure performance, project status, and key metrics to senior management and executive leadership.

Key qualifications for this position include:

• A Bachelor's degree in civil engineering, Mechanical Engineering, Electrical Engineering, or a related engineering discipline, combined with a strong background in property or community management.
• Minimum of 10-12 years of progressive experience in infrastructure management, facilities management, or large-scale community management, with at least 5 years in a senior managerial role overseeing critical infrastructure.
• Proven experience in leading diverse teams, managing complex projects, and overseeing large budgets.
• In-depth knowledge of engineering principles, asset lifecycle management, and relevant local/international codes and regulations for infrastructure.
• Strong understanding of community living dynamics, owner association management, and customer service principles.
• Exceptional leadership, strategic thinking, and team development capabilities.
• Superior analytical and problem-solving skills, with a proactive and methodical approach to infrastructure challenges.
• Excellent communication, negotiation, and interpersonal skills, capable of engaging effectively with residents, authorities, and senior executives.

Benefits include competitive compensation, career development opportunities, and a collaborative work environment. The organization strongly believes in creating an empowered workforce that will help build a connected city for tomorrow.

United Arab Emirates

Trending

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

As a Community Liaison at DHCM, you will be the primary point of contact between DHCM and the owners/tenants within your assigned communities. Your role is crucial in ensuring seamless communication, timely collection of service charges, proactive community monitoring, and efficient resolution of issues. You will contribute directly to maintaining high living standards, fostering customer satisfaction, and upholding the integrity of DHCM communities.

Main Duties and Responsibilities:

• Serve as the first point of contact for all inquiries and complaints from owners/tenants, providing timely and high-quality customer service.
• Thoroughly investigate customer complaints to identify the root cause and ensure appropriate follow-up actions are taken to achieve complete resolution and customer satisfaction.
• Escalate unresolved issues according to established procedures to ensure efficient and effective handling of all customer concerns.
• Educate community members on DHCM's rules and regulations to promote and ensure consistent compliance.
• Execute the timely collection of service charges for assigned communities to guarantee the availability of funds for essential community services.
• Communicate any changes or issues related to service charges to owners/tenants to prevent disruptions to community services.
• Conduct regular site inspections of assigned communities to assess the condition of assets and the quality of soft services (pest control, cleaning, waste management, landscaping, security), ensuring decent living standards.
• Monitor the performance of third-party service providers against Service Level Agreements (SLAs) to ensure the required community maintenance services are delivered effectively.
• Provide feedback and coordinate with relevant internal departments and/or external service providers to address identified issues with community infrastructure and/or soft services promptly and satisfactorily.
• Issue No Objection Certificates (NOCs) for assigned communities, ensuring all community activities are conducted safely, securely, and in compliance with community regulations.
• Maintain and update the owner database to ensure accurate contact information for service charge collection and ongoing communication.
• Log all customer complaints in the system to accurately record and track the progress of issue resolution in a timely and quality manner.
• Participate in the budgeting process for assigned communities in collaboration with the Community Manager, providing relevant information for accurate budget preparation to maintain communities according to DHCM standards.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering international best practices, business process optimization, cost reduction, and productivity enhancement.
• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistent and controlled work execution.
• Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM and departmental requirements, policies, and standards.

Qualifications & Experience:

• Bachelor's degree in Business Management or a related field.
• Minimum of four (4) years of experience in a similar role within community management or property management.
• Excellent interpersonal and communication skills.
• Strong time management, prioritization, and organizational skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in MS Office Suite.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

• Job Identification 9268
• Posting Date 06/13/2025, 12:25 PM
• Apply Before 07/18/2025, 12:25 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Dubai Studio City - Building 1, Dubai, AE

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.

The main duties and responsibilities of this role:

1- Community Relations & Customer Service:

• Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
• Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
• Escalate unresolved issues efficiently through appropriate processes.
• Educate owners and tenants about DHCM’s community rules and regulations to ensure full compliance.
• Assist the Community Manager in liaising with local authorities and communities to address day-to-day community issues.

2- Financial Management & Service Charge Collection:

• Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
• Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
• Participate in budgeting for assigned communities with the Community Manager, providing relevant information for accurate budget preparation in line with DHCM’s standards.

3- Community Operations & Quality Monitoring:

• Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
• Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
• Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.

4- Documentation & Compliance:

• Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
• Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
• Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
• Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.

5- Reporting & Continuous Improvement:

• Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM’s requirements, policies, and standards.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
• Maintain regular and up-to-date incident and progress reports.
• Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
• Decision-making authority rests with the line manager, department head, and business unit head as per DHCM’s Delegation of Authority (DOA).

6- Health & Safety Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, wearing PPEs, if required and actively reporting any hazards, near misses, or incidents.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s degree in business administration or a similar field.
• Master's degree preferred.
• Minimum of 5 years of experience in a similar field (community management, property management, customer service).
• Project Management skills.
• Proficiency in MS Office.
• Effective interpersonal and communication skills.
• Problem-Solving and Decision-Making
• Time management, priority setting, and organizational skills.
• Flexibility and adaptability skills.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

United Arab Emirates

Trending

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

As a Community Liaison at DHCM, you will be the primary point of contact between DHCM and the owners/tenants within your assigned communities. Your role is crucial in ensuring seamless communication, timely collection of service charges, proactive community monitoring, and efficient resolution of issues. You will contribute directly to maintaining high living standards, fostering customer satisfaction, and upholding the integrity of DHCM communities.

Main Duties and Responsibilities:

• Serve as the first point of contact for all inquiries and complaints from owners/tenants, providing timely and high-quality customer service.
• Thoroughly investigate customer complaints to identify the root cause and ensure appropriate follow-up actions are taken to achieve complete resolution and customer satisfaction.
• Escalate unresolved issues according to established procedures to ensure efficient and effective handling of all customer concerns.
• Educate community members on DHCM's rules and regulations to promote and ensure consistent compliance.
• Execute the timely collection of service charges for assigned communities to guarantee the availability of funds for essential community services.
• Communicate any changes or issues related to service charges to owners/tenants to prevent disruptions to community services.
• Conduct regular site inspections of assigned communities to assess the condition of assets and the quality of soft services (pest control, cleaning, waste management, landscaping, security), ensuring decent living standards.
• Monitor the performance of third-party service providers against Service Level Agreements (SLAs) to ensure the required community maintenance services are delivered effectively.
• Provide feedback and coordinate with relevant internal departments and/or external service providers to address identified issues with community infrastructure and/or soft services promptly and satisfactorily.
• Issue No Objection Certificates (NOCs) for assigned communities, ensuring all community activities are conducted safely, securely, and in compliance with community regulations.
• Maintain and update the owner database to ensure accurate contact information for service charge collection and ongoing communication.
• Log all customer complaints in the system to accurately record and track the progress of issue resolution in a timely and quality manner.
• Participate in the budgeting process for assigned communities in collaboration with the Community Manager, providing relevant information for accurate budget preparation to maintain communities according to DHCM standards.
• Identify opportunities for continuous improvement in systems, processes, and practices, considering international best practices, business process optimization, cost reduction, and productivity enhancement.
• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistent and controlled work execution.
• Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM and departmental requirements, policies, and standards.

Qualifications & Experience:

• Bachelor's degree in Business Management or a related field.
• Minimum of four (4) years of experience in a similar role within community management or property management.
• Excellent interpersonal and communication skills.
• Strong time management, prioritization, and organizational skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in MS Office Suite.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

• Job Identification 9268
• Posting Date 06/13/2025, 12:25 PM
• Apply Before 07/18/2025, 12:25 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Locations Dubai Studio City - Building 1, Dubai, AE