23 Community Management jobs in the United Arab Emirates

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Receptionist . The ideal candidate will be the first point of contact for visitors and community members, responsible for providing a warm welcome, handling inquiries, and ensuring smooth operations within the community setting. Preference will be given to candidates with prior experience in community management or related sectors, as they will be better equipped to interact with residents and community members.

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English .

• Answer phone calls and direct inquiries, providing information on community services, policies, and events.

• Manage appointment scheduling and coordinate meetings, events, or community activities.

• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.

• Maintain accurate records of visitors, residents, and any incidents or requests.

• Assist with community event or activity coordination, working closely with other departments.

• Ensure the reception area is tidy, organized, and welcoming at all times.

• Monitor access control for residents and visitors, ensuring security and compliance with protocols.

• Perform general administrative duties, including filing, data entry, and preparing reports.

• Address resident or visitor concerns, escalating to appropriate team members when necessary.

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.

• Experience in community management or property management is highly preferred.

• Proficiency in both Arabic and English (written and spoken) is a must.

• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.

• Excellent organizational skills and attention to detail.

• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.

• Ability to handle multiple tasks efficiently and work under pressure.

• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

About the Role:

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English.

• Answer phone calls and direct inquiries, providing information on community services, policies, and events.

• Manage appointment scheduling and coordinate meetings, events, or community activities.

• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.

• Maintain accurate records of visitors, residents, and any incidents or requests.

• Assist with community event or activity coordination, working closely with other departments.

• Ensure the reception area is tidy, organized, and welcoming at all times.

• Monitor access control for residents and visitors, ensuring security and compliance with protocols.

• Perform general administrative duties, including filing, data entry, and preparing reports.

• Address resident or visitor concerns, escalating to appropriate team members when necessary.

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.

• Experience in community management or property management is highly preferred.

• Proficiency in both Arabic and English (written and spoken) is a must.

• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.

• Excellent organizational skills and attention to detail.

• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.

• Ability to handle multiple tasks efficiently and work under pressure.

• Professional, friendly, and approachable demeanor with a strong customer-service orientation.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Requirements:

• Bachelor's degree in Business / Marketing /Communications.
• 2 - 4 years experience in community management.
  
• Strong leadership skills.
  
• Excellent written and verbal communication skills.
  
• In-depth knowledge of social media platforms and best practices.
  
• Proficient in social media management tools and analytics.
  
• Proficient in developing and implementing successful community engagement strategies.
  
• Exceptional organizational and time management skills.

• Develop comprehensive plans to drive engagement and growth.
  
• Monitor social media channels with high responsiveness and professionalism.
  
• Collaborate with teams to ensure consistent messaging and branding across all platforms.
  
• Provide mentorship to community managers, fostering their growth and development.
  
• Analyze engagement data and trends to deliver actionable insights and recommendations.
  
• Identify opportunities for partnerships with key stakeholders.
  
• Handle complex and sensitive customer issues, ensuring resolution and customer satisfaction.
  
• Act as a brand ambassador, representing our company values and mission to the community.

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About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

Job Purpose:

The Senior Manager - Community Management (Infra) is responsible for leading and overseeing the comprehensive management of assigned communities, with a specific focus on the strategic planning, operation, and maintenance of all infrastructure assets within these communities. This role ensures high levels of resident satisfaction, adherence to community standards, and the optimal functioning, safety, and longevity of critical infrastructure, contributing significantly to the overall value and liveability of DHCM's properties.

The main duties and responsibilities of this role:

Key Responsibilities:

1. Strategic Community & Infrastructure Management:

• Lead the development and implementation of integrated strategies for community management and infrastructure operations within assigned areas, aligning with DHCM's overarching goals.
• Ensure a harmonious living environment for residents by balancing community engagement with robust infrastructure support.

2. Infrastructure Operations & Maintenance Oversight:

• Oversee the end-to-end management of all community infrastructure assets, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
• Develop, implement, and monitor comprehensive preventative and corrective maintenance programs to ensure high availability, optimal performance, and longevity of infrastructure.
• Manage and evaluate the performance of third-party service providers and contractors responsible for infrastructure maintenance and upgrades, ensuring adherence to SLAs and quality standards.

3. Community Operations & Resident Relations:

• Provide senior-level oversight for community operations, ensuring efficient service delivery, compliance with community rules and regulations, and proactive management of resident expectations.
• Handle escalated resident issues and complaints, particularly those related to infrastructure, ensuring timely and effective resolution and maintaining high satisfaction levels.
• Foster strong relationships with residents, community associations, and other stakeholders.

4. Budget & Financial Oversight:

• Develop, manage, and monitor operational and capital expenditure budgets specifically related to community infrastructure, ensuring fiscal responsibility and optimal resource allocation.
• Oversee financial reporting for infrastructure assets and community services, providing transparent insights to senior management.

5. Compliance, Quality & Risk Management:

• Ensure strict compliance with all relevant local and international regulations, codes, and standards pertaining to community infrastructure, health, safety, and environmental protection.
• Implement robust quality assurance measures and conduct regular audits of infrastructure systems and community services.
• Identify and mitigate potential risks related to infrastructure failures or community non-compliance.

6. Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of professionals covering both community relations and infrastructure oversight functions.
• Foster a collaborative environment that encourages continuous learning, technical expertise, and customer-centricity.

7. Stakeholder Collaboration & Reporting:

• Collaborate effectively with internal departments (e.g., Technical Excellence, IT, Finance, Customer Experience) and external authorities (e.g., DEWA, RTA, Dubai Municipality) on integrated community and infrastructure matters.
• Prepare and present comprehensive reports on community health, infrastructure performance, project status, and key metrics to senior management and executive leadership.

8. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills:

• Bachelor’s degree in civil engineering, Mechanical Engineering, Electrical Engineering, or a related engineering discipline, combined with a strong background in property or community management. A master's degree in a related field is a plus.
• Minimum of 10-12 years of progressive experience in infrastructure management, facilities management, or large-scale community management, with at least 5 years in a senior managerial role overseeing critical infrastructure.
• Proven experience in leading diverse teams, managing complex projects, and overseeing large budgets.
• In-depth knowledge of engineering principles, asset lifecycle management, and relevant local/international codes and regulations for infrastructure.
• Strong understanding of community living dynamics, owner association management, and customer service principles.
• Exceptional leadership, strategic thinking, and team development capabilities.
• Superior analytical and problem-solving skills, with a proactive and methodical approach to infrastructure challenges.
• Excellent communication, negotiation, and interpersonal skills, capable of engaging effectively with residents, authorities, and senior executives.
• Strong project management and organizational abilities.
• Proficiency in relevant engineering software, asset management systems, and Microsoft Office Suite.
• Ability to interpret complex technical documentation, legal contracts, and financial reports.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa .

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management , real estate, or residential services is strongly preferred .

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa .

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management , real estate, or residential services is strongly preferred .

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management . The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Fluency in Arabic and English is required.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.