222 Crisis Management jobs in the United Arab Emirates

About the Role

We are seeking a
skilled Business Continuity Specialist
to support a leading UAE organization in strengthening its
Risk Management
capabilities. The role is focused on building organizational resilience through the development, implementation, and continuous enhancement of the
Business Continuity Management (BCM) framework
, aligned with
ISO 22301
and
NCEMA 7000
standards.

Key Responsibilities

• Design, implement, and maintain
  BCM and Disaster Recovery Plans (BCPs & DRPs)
• Conduct
  Business Impact Analyses (BIA)
  and
  Risk Assessments
  to define recovery priorities
• Establish and validate
  RTOs and RPOs
  for critical business operations
• Lead
  drills, simulations, and resilience awareness programs
• Support
  Crisis Management
  activation and post-incident reviews
• Ensure compliance with BCM standards and regulatory requirements

Qualifications & Experience

• Bachelor's degree in
  Business Continuity, Risk Management, Emergency Management, or related field
• Recognized certifications:
  CBCI, ISO 22301 Lead Implementer/Auditor, NCEMA 7000
• 5–8 years of experience in
  Business Continuity, Emergency Planning, or Risk Management
• Strong knowledge of
  BCM frameworks, BIA methodologies, and ISO standards
• Excellent
  stakeholder engagement, problem-solving, and resilience under pressure

Job Purpose

To provide expert consultancy and training services in Business Continuity Management (BCM) based on international standards such as ISO 22301:2019, NCEMA 7000, and other best practices. The role focuses on helping organizations build, maintain, and improve their BCM systems while delivering capacity-building programs tailored to different organizational levels.

Key Responsibilities:

Consulting Services:

• Lead Business Continuity planning and implementation projects aligned with ISO 22301 and NCEMA 7000.
• Conduct Business Impact Analysis (BIA), Risk Assessments, and Vulnerability Assessments.
• Develop, review, and test Business Continuity Plans (BCPs), Disaster Recovery Plans (DRPs), and Emergency Response Plans.
• Support the development of BCM policy, procedures, governance structures, and roles/responsibilities.
• Conduct BCM maturity assessments and audits.

Training & Facilitation:

• Design and deliver training programs on:
• ISO 22301 Awareness, Internal Auditor, Lead Implementer
• NCEMA 7000 framework
• BIA, RA, Strategy Development, Plan Development, Testing & Exercising
• Customize content for various sectors (e.g., finance, healthcare, utilities, government).
• Use real-life case studies, table-top exercises, and simulations to reinforce learning.

Capacity Building & Stakeholder Engagement:

• Mentor BCM coordinators and teams in building in-house continuity capabilities.
• Conduct awareness sessions for top management and operational teams.
• Lead mock drills, walkthroughs, and scenario-based testing.

Documentation & Compliance:

• Prepare audit-ready documentation, procedures, and records aligned with ISO 22301 clauses.
• Ensure compliance with local BCM requirements (e.g., UAE's NCEMA 7000, Central Bank of UAE, ADGM, etc.).

Required Qualifications:

• Bachelor's or Master's in Business Continuity, Risk Management, Emergency Management, or a related field.
• Certified ISO 22301 Lead Implementer or Lead Auditor.
• Certification in NCEMA 7000 Framework is highly preferred.
• Train-the-Trainer qualification or instructional skills certification.

Experience:

• 5–7 years of experience in Business Continuity Management or Risk & Resilience Consulting.
• At least 2 years in training or tutoring professionals in ISO/NCEMA standards.
• Experience working with government agencies, critical infrastructure, or regulated sectors is an advantage.

Key Skills:

• Deep knowledge of ISO 22301:2019, NCEMA 7000:2021, and global BCM standards.
• Strong facilitation, coaching, and workshop delivery skills.
• Analytical and structured approach to BIA and RA methodologies.
• Excellent report writing, planning, and stakeholder communication skills.

Preferred Attributes:

• Bilingual (Arabic and English) is A Must
• Familiarity with UAE federal BCM guidelines and sector-specific regulatory compliance.
• Experience in integrating BCM with ERM, Crisis Management, and IT Disaster Recovery.

Job Type: Part-time

Key Accountabilities:

• Manage the crisis management team through the identification, damage assessment, crisis plan activation, and recovery phases of organizational crisis, and coordinating efforts on national ones with Competent Authorities (TDRA, NCEMA, etc.) standard
• Lead EITC to fulfil the Competent Authorities business requirements such as Rapid deployment plans based on Competent Authorities (TDRA, NCEMA, etc.) directives.
• Communicate with the competitor/other operator to ensure compliance with (NATIONAL TELECOM EMERGENCY MANAGEMENT PLAN) and other requirements.
• Support in conducting DR run book workshops for the respective team members and govern DR run activities.
• Conduct Technology Disaster Resilience assessment to identify the risk/impacts, document/report the recovery priorities, and inter-dependencies to achieve the recovery time objectives.
• Contribute to establish disaster recovery testing plans and coordinates the testing of recovery support
• Ensure the readiness of the command and control center and summoning plan.
• Ensure periodic audit (internal – external) on du data center to meet internal and external requirement.
• Fulfil any additional requirements and tasks provided by head of information security.
• Perform set of simulations to ensure the availability of Executive and facilitate the decisions
• Ensure the safety and resilience of critical national infrastructure as per national/ international standard
• Coordinate with stakeholders to effectively track all incidents (internal – external) and prepare incidents trend analysis report to Manger for review and communication to the top management.
• Lead communications, escalations and the activation of DR procedures with respective Technology stakeholders during any crisis/disaster situation.
• Review/Update Disaster recovery procedures for Critical technology systems

Qualifications:

• University graduate, Job related certificate, professional Qualification or equivalent preferred

Experience:

• Minimum 5 – 8 years of Experience in Crisis Management role and have knowledge and skills in Disaster Recovery

Skills:

• Excellent communication skills
• Ability to work under stressful situation in a quality manner
• Ability to manage multiple activities and prioritize assigned workload
• Logical, analytical way of thinking
• Research capabilities (such as articles, books)
• Knowledge of internal du policies and procedures is an asset
• IT background is an asset
• The ability to work cooperatively with different types of personalities

Job Purpose

To ensure that an auditable governance framework, consistent with general regulatory requirements for BCM across jurisdictions in which the Bank operates, is developed, maintained, and adhered to across all departments, so that the Bank is appropriately prepared for, and can respond to unexpected disruptions to normal activities.

Key Roles & Responsibilities

Operational Responsibilities

1. Identify, assess, monitor, mitigate and report on Operational risk in the Bank through appropriate tools to better manage EDB's exposure to Operational risk.
2. Contribute to the formulation of the department's strategy and strategic goals to ensure alignment to the overall corporate strategy.
3. Oversee the implementation and performance of the strategy and periodically report on its performance to the Operational and Market Risk Director to ensure that performance is aligned to the overall corporate strategy performance.
4. Develops and provides staff training on risk management and disaster recovery
5. Oversee the development of EDB's Market and Operational Risk framework which aims to set out the principles, methodology and techniques in order to establish effective market and operational risk management.
6. Develop and maintain Business Continuity policy and procedures which comply to leading practices and laws and regulations in order to ensure that policies and procedures are applied consistently throughout EDB
7. Oversee the development, implementation and management of Business Continuity and monitor the adequacy of disaster recovery plans to maintain business in the event an incident disrupts the day-to-day operations
8. Review and develop Business Continuity plans for all departments.
9. Develops and maintains a business recovery plan and procedure; reviews, revises, and expands existing plans and protocols.
10. To support Business Continuity Champions in implementation of BCP exercise to their respective Departments
11. To ensure yearly BCP exercise is implemented across the EDB

Key Performance Indicators (Department wise)

Financial Stability Perspective KPIs:

1. Financial loss due to operational failure or incorrect processing
2. Variance between expected and actual losses

Stakeholder Perspective KPIs:

1. Internal Customer Satisfaction

Organizational metrics Perspective KPIs:

1. Successful update of Policies and Procedures (P&P)
2. Cycle time taken to complete activities (SLA)
3. Number of training days
4. Staff attrition
5. Employee satisfaction
6. Processing errors
7. Regulatory requirement related to risk
8. Number of Risk Training Sessions conducted
9. Number of successful completions of risk management initiatives according to the approved plan

Skills, Knowledge and Behaviors

Behavioral Competencies

1. Analytical Problem Solving
2. Continuous Improvement
3. Interpersonal Communication
4. Planning & Organizing
5. Responsiveness & Customer Care
6. Team Work

Leadership Competencies

1. Change Management
2. Decision Making & Accountability
3. People Management & Leadership

Technical Competencies

1. Designing of Key Risk Indicator (KRI)
2. Business Continuity Management
3. Knowledge of IT and Operations Audit Methodology
4. Operational Risk Analysis
5. Market Risk Analysis
6. Laws and Regulations

Required Qualifications:

1. Bachelor's Degree in Relevant Field Required
2. Certifications will be a plus

Preferred Experience:

1. Minimum of 5 years of Experience in relevant field

• Develop, implement and continuously improve the BCM Program for ADNOC Distribution to ensure it is fit-for-purpose and complies with UAE law, regulations as well as national and international Standards for BCM including NCEMA 7000, ISO 22301, and other relevant frameworks.
• Oversee the BCM activities and related activities across ADNOC Distribution, including recovery from natural disasters, cybersecurity incidents, pandemics, and other potential disruptions.
• Ensure an effective BCM governance framework that is consistent with regulatory requirements, NCEMA, ISO 22301 and industry best practices/standards is developed, maintained, and adhered to across the organization.
• Expand BCM framework to cover international operations, ensuring that all global sites adhere to the same high standards of business continuity management.

• Ensure an auditable governance framework is consistent with applicable regulatory requirements for BCM is developed, maintained, and adhered to across the company. This includes regular reviews and updates to ensure compliance with evolving standards and regulations. Expand this framework to cover international operations, ensuring that all global sites adhere to the same high standards of business continuity management.
• Readiness and preparedness of ADNOC Distribution to respond of unexpected disruptions to normal business activities of the organization within UAE and abroad. Develop and implement comprehensive response strategies for various scenarios, including natural disasters, cyber incidents, and geopolitical events. Tailor these strategies to address the unique challenges and regulatory environments of international markets, ensuring that all global operations can maintain continuity in the face of disruptions.
• Work with business continuity coordinators within each business unit to ensure plans incorporate elements needed for successful business resumption. Facilitate regular training and simulation exercises to ensure readiness. Extend these efforts to international locations, providing specialized training and resources to ensure that all relevant teams are prepared to respond effectively to emergencies.
• Conduct in depth analysis of Business Impact Analysis (BIA) and Conduct Business Continuity Risk Assessment
• Develop and maintain the BCM Strategy, Policy, BCM Framework,
• Assist business areas in the development of Emergency and BC and DR plans. Conducts periodic BCM compliance inspections and recommend corrective actions.
• Advise management on BCM good practice and response actions for key continuity risks.
• Conduct unplanned studies for senior management on strategic BCM concerns and issues.
• Develop and maintain Business Continuity plans and procedures.
• Conduct annual review and evaluation of BCM plans.
• Perform test/exercise of Business Continuity Plans
• Inspect the effectiveness of BCM controls and initiate improvements.
• Monitor and follow-up BCM corrective actions.
• Develop BCM programs that provide the business process resilience for the company. This includes, but not limited to the following activities and training on Standard Operating Procedures for: 1. Senior Leadership Awareness & 2. Operation Management Training

• Bachelor of Business Administration, Engineering or similar discipline, MBA is advantage
• Industry certification and training in related areas of Business Continuity, Risk Management, Project Management, Crisis Management, e.g.
• 8 years' experience with 3-5 years of experience in BCM, preferably in Oil & Gas or a related industry with exposure to executing BCM plans, and experience of actual involvement in industrial disaster recover incidence.
• Proven track record of effectively assessing needs and leading cross-functionally to deliver and complete projects on time or ahead of schedule.
• Training and presentation skills.
• Fluency in English and Arabic, both verbal and written.
• Prior experience in the Technology, Financial, Oil & Gas sector in business continuity role.
• Knowledge of International BCM standards and best practices.
• Enhanced Knowledge of internal business processes, standards, policies and procedures.

• PMP
• MBCI
• ISO 22301 Lead Auditor

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective
Carry out the Business Continuity activities of Abu Dhabi Accountability Authority (ADAA) including but not limited to Business Continuity Management System development and implementation; Health and Safety management; and Emergency Response management in compliance with National Emergency Crisis and Disaster Management Authority (NCEMA) standards, ISO: 45001 Health and Safety requirements and Occupational Safety and Health Abu Dhabi (OSHAD) framework to provide capability to continue the day-to-day operations during disruptions and ensure a safe and healthy working environment for all employees.

Key Responsibilities/Duties

1. Strategy and Planning
   • Contribute to the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
   • Contribute to the development, implementation, and update of the sections’ strategic, budget and procurement, and operational plans ensuring alignment with the department and sector strategy and objectives, and ADAA’s mission and vision.
   • Assist in the development of the section Key Performance Indicators (KPIs) and ensure to meet individual KPIs to improve efficiency and effectiveness.
2. Operations
   • Develop and implement the Business Continuity Management System including governance framework, policy and procedures, strategy, and plans in accordance with NCEMA standards to ensure continuity of operations during disruption and emergencies.
   • Conduct business continuity awareness programs and trainings to create awareness and equip all employees on how to respond in case of disruptions.
   • Conduct business impact analysis and risk assessment and develop strategies and business continuity plan according to needs of the organizational units for continuous operation in case of disruption.
   • Conduct testing and exercise of business continuity plan to monitor ADAA level of preparedness in case of disruption.
   • Consolidate business continuity plan submitted by the organizational units and develop the overall ADAA business continuity plan and ensure individual needs of the organization units are captured.
   • Monitor the performance of business continuity management system and ensure objectives are met.
   • Prepare reports on the performance of the business continuity management system and ensure non-conformities are captured and submitted to management for review.
   • Develop and implement yearly business continuity audit program to ensure conformance of the organization to ISO 22301: 2019 and NCEMA.
3. Talent Management and Development
   • Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
   • Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
   • Keep current with updated information relevant to the role to ensure standard performance level is achieved.
   • Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
   • Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
4. Corporate
   • Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
   • Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
   • Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
   • Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
   • Utilize relevant technologies used within ADAA in order to optimize work efficiency.
   • Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value-driven culture within the Authority.
   • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
   • Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
   • Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
5. General
   • The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
   • The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
   • Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
   • Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

1. Bachelor’s degree in relevant field
2. ISO risk management
3. Certificate in Business Continuity
4. 5+ years of relevant experience in implementing and maintaining health and safety and procedures, processes and systems within an organization.
5. Knowledge of NCEMA Business Continuity standard.
6. Proficiency in Arabic and English.

Preferred

1. OSH Practitioner Certificate
2. Quadrate licenses from ADPHC
3. NEBOSH HSE Certificate in Safety Management
4. NEBOSH International Certificate in Fire Safety & Risk Management
5. Diploma in occupational health and safety
6. Advanced First Aid and CPR license and certificate
7. Emergency response and evacuation
8. IOSH Working Safely
9. Health and Safety Internal Auditor
10. Health and Safety inspection and investigation
11. ILM level 3

About Dubai Holding Community Management:

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai. At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management. Our community and district management services ensure that each community is well maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the role:

The Manager of Business Continuity & Response is responsible for developing, implementing, and maintaining the company's business continuity plans and disaster recovery strategies. This role is essential for ensuring the organization can continue critical operations during and after an unexpected disruption, such as a natural disaster, cyber-attack, or other major incidents.

Core Responsibilities

• Strategy & Planning:
  Develop and lead the creation of a robust Business Continuity Management System (BCMS), including business impact analysis, risk assessments, and continuity strategies.
• Plan Development:
  Create, update, and manage detailed business continuity and disaster recovery plans for all departments, ensuring they are comprehensive and align with organizational goals.
• Incident Response:
  Lead the company's response during a crisis, coordinating with different teams to execute the business continuity plan effectively and minimize operational downtime.
• Testing & Training:
  Organize and conduct regular training sessions, drills, and tabletop exercises to test the effectiveness of existing plans and ensure all employees are aware of their roles and responsibilities.
• Communication:
  Act as the central point of contact during a crisis, managing internal and external communication to keep stakeholders informed and address public inquiries.
• Continuous Improvement:
  Regularly review and analyze the effectiveness of plans and response activities, implementing lessons learned to continuously improve the company's resilience.

Required Skills & Qualifications

• Minimum Qualification:
  Bachelor's degree in business administration, IT Management, or a related field.
• Experience:
  A minimum of 7-9 years of relevant experience in a business continuity, disaster recovery, or risk management role.
• Certifications:
  Professional certification (e.g., CBCP, MBCI, or ISO 22301 Lead Implementer) is highly preferred.
• Leadership:
  Strong leadership skills with the ability to manage cross-functional teams and maintain composure under pressure.
• Analytical Skills:
  Excellent problem-solving and analytical abilities to identify risks and develop effective mitigation strategies.
• Communication:
  Exceptional written and verbal communication skills, capable of conveying complex information clearly and confidently to all levels of the organization.

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai