624 Customer Service Team Lead jobs in the United Arab Emirates

Lead the Front Office Team

A dynamic and forward-thinking individual is required to lead the front office team, fostering a collaborative and goal-oriented environment.

• Manage daily front office operations, ensuring efficient check-in and check-out processes.
• Deliver outstanding customer service by addressing guest inquiries and resolving issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences throughout their stay.
• Train and mentor front office staff to promote their professional development and enhance team performance.
• Maintain high standards of cleanliness and presentation in the lobby and reception areas.
• Manage shift schedules and allocate tasks effectively to maximize team productivity.
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions.
• Implement and maintain standard operating procedures for front office operations.
• Assist in managing the department's KPIs and achieving financial targets.

Key Qualifications:

• Proven experience in a front office or reception role within the hospitality industry.
• Demonstrated leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills with fluency in English.
• Strong customer service orientation with a friendly and professional demeanor.
• Detail-oriented approach with the ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems and computer applications.
• Problem-solving skills with the ability to make quick sound decisions.

Benefits:

Fully qualified applicants will be considered for a full-time position with opportunities for career advancement.

Additional Requirements:

Proficiency in Opera hotel management system.

Good physical health.

Fluent in English language.

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.

Key Accountabilities of the role

• Maintain accurate log for the walk-in customers
• Ensure TAT is adhered to and where possible exceed customer expectations
• Sales support
• MIS maintenance for requests
• Updating cases in the system timely manner
• Ensure compliance with bank policies

Results Required

• Accurate MIS system
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:

• Pro active and very energetic
• Customer service skills in order communicate and to handle walk in customers
• Display flexibility in dealing with clients and other team members
• Fluency in Arabic and English
• Excellent communication skills
• Highly organized

Previous experience required (if any)

• Previous banking experience in similar role

We are seeking a skilled Technical Support Specialist to join our team.

• Must have 3-5 years of experience in a similar role.
• Excellent technical support and query resolution skills.
• In-depth knowledge of computer hardware, software, and networks.
• Able to assess IT needs and train end-users effectively.
• Proficient in IT helpdesk software such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to stay current with the latest technical innovations and trends in IT support.
• Strong interpersonal and communication skills.

Provide timely and effective technical support.

Determine IT requirements and deliver training accordingly.

Ensure accurate documentation of processes and performance metrics.

Maintain robust database security and integrity.

Stay up-to-date with emerging technologies in IT support.

• Bachelor's degree in computer science or information technology.
• Minimum 3 years of experience as a Technical Support Specialist.
• Strong technical skills, including proficiency in IT helpdesk software.
• Excellent communication and interpersonal skills.

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

The primary role of this position is to oversee the customer service team, ensuring timely and accurate order processing and responses.

• Manage and track approved customer requests for quotes, orders, and billing.
• Work closely with support teams to address and resolve order issues.

This position reports directly to a manager in France and functionally to one in Germany.

• Ensure team processes internal and external customer purchase orders and requests in a timely manner.
• Review customer orders (EDI, web portal based, email) for accuracy.
• Identify and resolve any order issues.
• Understand all aspects of the Order Management process.
• Provide training and guidance to team members; assist coworkers with order issue resolutions.
• Develop, document, and maintain existing and new processes/procedures.
• Partner with sales, operations, quality, and finance to streamline interconnected processes impacting Order Management.
• Maintain the company's order processing manual.
• Review daily order deck to ensure order accuracy.
• Monitor productivity and SOM activity through Order Management.
• Ensure team can effectively resolve customer issues/concerns.
• Respond to customer escalated inquiries and requests.
• Develop and maintain excellent relationships with customers, both internal and external.
• Manage customer backlogs and billing processes.
• Maintain working knowledge of M3 and SAP products and order processes.
• Perform other ad hoc duties as assigned.
• Manage department schedules to meet shipping/production needs.
• Track and ensure successful delivery of billing and invoices.
• Assist with billing disputes if needed.
• Work with operations and program management teams to reduce errors, duplicate activities, and inefficiencies.
• Direct the work of two or more employees.
• Responsible for hiring, termination, and advancement/promotion of employees.
• Exercise discretion and independent judgment regularly.

This role is a leadership position that oversees the daily operations of a contact center team. As a Team Leader, you will be responsible for managing and guiding a group of Call Center Agents to deliver exceptional customer service while achieving key performance indicators set by senior management.

1. Operational Effectiveness:
   Manage the team's workflow, drive performance based on KPIs, and ensure efficiency and effectiveness in all aspects of contact center operations. Collaborate with the Call Center Operations team to coordinate daily activities and maintain operational readiness.
2. Talent Development:
   Coach and mentor individuals within the team to enhance their skills and knowledge. Engage with team members to reduce turnover rates and foster a positive work environment. Develop people skills and provide support and guidance to team members as needed.
3. Quality Assurance:
   Ensure timely delivery of results, consistently meet goals set by senior management, and maintain a focus on delivering world-class service. Reduce complaints through regular coaching and training, and effectively handle escalated customer complaints.
4. Continuous Improvement:
   Promote process improvements for efficiency, reduced rework, and enhanced customer experience. Focus on transitioning the team into a profit center through 'migration' initiatives and comply with policies and procedures related to contact center operations.
5. Other Projects/Assignments:
   Complete any other projects or tasks assigned by Service Manager.

Expected Outcomes:

A well-managed team that meets all KPIs set by senior management. Reduced turnover rates. Lowered complaints and unnecessary queries. Improved quality of interactions. Enhanced Mystery Shopper results.

Required Skills and Qualifications:

Excellent leadership qualities. Ability to develop individuals. Drive team performance. Excellent communication skills. Knowledge of agent KPIs. Forward thinking.

Previous Experience:

Minimum 3 years in a junior leadership role. Previous experience in a similar role is advantageous. Leading a small team (up to 20 individuals). Exposure to Contact Center technologies. Understanding of basic agent KPIs.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

Responsibilities:

• Respond to technical inquiries via email, online chat, phone, or in person.
• Provide hardware and software support.
• Troubleshoot basic network connectivity issues.
• Ensure proper recording, documentation, and closure of support tickets.
• Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Benefits:

• Competitive salary and benefits.
• Dynamic and professional work environment.
• Opportunities for training and professional development.

Position: IT Support

Location: Dubai, United Arab Emirates

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting: Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration: Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance: Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management: Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation: Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support: Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration: Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.