1 478 Customersupport jobs in the United Arab Emirates

We are seeking a skilled professional to provide exceptional support to clients in the UAE. As a key member of our team, you will be responsible for delivering top-notch service and resolving client queries in a timely and professional manner.

• Provide outstanding customer service through various communication channels
• Respond to client inquiries and resolve issues in a prompt and courteous manner
• Work closely with internal teams to ensure seamless delivery of services
• Maintain accurate records of client interactions and feedback

To succeed in this role, you will need:

• 1-2 years of experience in customer service or client support
• Strong English communication skills (spoken and written)
• Experience supporting US clients is a strong advantage
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent problem-solving and conflict resolution skills

• Strategic thinker with excellent interpersonal skills
• Proven track record of providing high-quality customer service
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

Why Join Our Team?

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity to grow your career.

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate's client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate's product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate's products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.

To provide superior client support to high-net-worth individuals, ensuring prompt and efficient execution of their requests. The primary goal is to increase customer satisfaction and offer accurate information about financial products.

• Offer a comprehensive banking service to clients, adhering to established timeframes.
• Maintain adherence to

Job Title: Client Support Expertise

Location: Ras Al Khaimah, UAE

To optimize call center productivity through proficient communication and sales skills in accordance with company protocols and procedures.

• Address inbound & outbound calls according to established guidelines and schedules set by the organization.
• Proactively offer customers to register for Interactive Voice Response (IVR) and SMS services as per company policies.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email after initial contact.
• Explain products, services, and prices; answer all customer questions in a polite and courteous manner.
• Maintain high levels of politeness and courtesy when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers accurately.
• Keep accurate records of all tasks performed as per defined format.
• Secure and file customer documents accordingly.
• Initiate outbound calls to new and existing customers to meet sales targets.
• Meet or exceed daily, weekly, and monthly sales targets set by management.
• Proactively cross-sell and up-sell various financial products to qualifying customers or callers.
• Escalate hazards or potential risks immediately via proper channels.
• Adhere to all company protocols and procedures.

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product knowledge
• Average handling time
• Sales leads generation targets

• Communication skills in Arabic and English
• Sales skills
• Customer resolution skills

We are seeking a professional with excellent customer service skills to join our team as a Client Support Representative.

The ideal candidate will be able to handle customer inquiries, resolve issues in a timely and efficient manner, and provide exceptional service experience.

We are seeking a client support professional to lead our technical issue resolution process. This role is responsible for managing day-to-day technical issues for our corporate clients with the support of a junior resource.

• This position involves acting as the first point of contact for client-reported bugs and platform issues, troubleshooting and documenting these issues, and escalating them to relevant internal teams as necessary.
• The ideal candidate will be proactive, extremely detail-oriented, and able to act as a bridge between clients, product teams, and developers.

Key Responsibilities:

• Troubleshoot and resolve technical issues efficiently
• Maintain accurate records and ensure timely follow-up and resolution
• Provide clear communication throughout the issue lifecycle
• Supervise and mentor a junior support team member, assigning and reviewing tasks
• Monitor performance metrics and escalate high-priority incidents as needed
• Collaborate with product and engineering teams to support root cause analysis
• Contribute to building a knowledge base and refining support processes

• 4+ years in technical support, helpdesk, or client success roles, preferably in fintech or SaaS
• Experience managing or mentoring junior staff
• Familiarity with support tools such as Jira, Zendesk, or Freshdesk
• Strong technical troubleshooting skills and the ability to explain complex issues simply
• Attention to detail and strong written communication skills
• Comfortable navigating dev tools (browser console, logs, etc.) to replicate errors
• Fluent in English; Russian is a plus
• Based in the UAE

• Basic knowledge of APIs, integrations, or platform architectures
• Startup or scale-up experience is an advantage

We offer a fast-paced and international working environment, a collaborative and supportive team culture, competitive compensation and benefits package, and career growth potential in a scaling organisation.

Join us and contribute to redefining the wealth management space by working with a forward-thinking team that values initiative, innovation, and collaboration.

We are seeking a highly skilled Client Support Professional to provide exceptional service to our clients in the US.

• Deliver timely and personalized support to clients via phone, email, or chat
• Ensure prompt resolution of client inquiries and issues
• Collaborate with internal teams to resolve complex client concerns
• Develop and maintain in-depth knowledge of our products and services

About You

• 1-2 years of experience in customer-facing roles or client support
• Excellent English communication skills (spoken and written)
• Previous experience supporting US clients is a significant advantage
• You must be based in the UAE
• Immediate joiners are preferred but we will consider candidates with suitable notice periods

A Plus: Proficiency in Tagalog Language

This position plays a critical role in delivering exceptional client experiences and building long-term relationships. If you have a passion for providing outstanding support and helping others, this could be an exciting opportunity for growth and development.

Our Ideal Candidate

• Is highly motivated and proactive
• Has excellent problem-solving skills and attention to detail
• Can work effectively in a team environment

We are currently seeking a highly skilled Client Support Representative to deliver exceptional client experiences. In this role, you will be responsible for fostering strong relationships with clients, managing their inquiries, and escalating complex issues to relevant teams.

Key Responsibilities:

1. Ensure seamless communication with clients via phone, email, or in-person interactions.
2. Manage client complaints and concerns in a timely and professional manner.
3. Collaborate with internal teams to resolve client issues and provide technical assistance.
4. Conduct regular check-ins with clients to gauge satisfaction and identify areas for improvement.
5. Maintain accurate records of client interactions and update relevant systems accordingly.

Requirements:

1. Bachelor's degree in Business Administration or related field.
2. 2-3 years of experience in customer-facing roles or similar industries.
3. Exceptional communication and interpersonal skills.
4. Proficiency in CRM software and Microsoft Office applications.
5. Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Client Support Representative. If you possess excellent communication skills, a passion for delivering exceptional client experiences, and a willingness to learn and grow, we encourage you to apply.

Job Title: Relationship Management Expert

This is a key role within our organization, responsible for providing operational services and support to Relationship Management Teams. This will enable them to focus on business growth and building new relationships.

• Foster a culture of compliance with all relevant departmental policies, processes, standard operating procedures, and instructions.
• Demonstrate adherence to the organization's values and ethics at all times to promote a value-driven culture.
• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
• Prepare timely and accurate statements and reports to meet department requirements.
• The primary objective is to act as a liaison between clients and internal departments.
• Enhance the client experience by providing operational and administrative support.
• Provide advisory services to educate clients on