1 817 Customersupport jobs in the United Arab Emirates

Looking for a client support officer / business development officer with 3-5 years of experience in an Audit firm or an Accounting firm

Job Type: Full-time

Join a vibrant team in the consulting industry as a Remote Client Support Associate, providing essential support to clients in sectors like finance, technology, and logistics. This fully remote opportunity allows you to work from anywhere in the UAE, assisting clients through digital channels (phone, email, live chat, video calls) to address inquiries, coordinate services, and ensure a seamless experience. This role is perfect for enthusiastic, multilingual individuals with strong communication skills who want to kickstart or grow their career in a flexible, remote environment within the consulting and management field.Key Responsibilities:

• Respond to client inquiries in English (and Arabic or other languages, if applicable) via phone, email, live chat, or video calls, addressing questions about consulting services, project updates, or process improvements.
• Update and maintain client information and service requests in CRM systems (e.g., Salesforce, Zendesk).
• Coordinate with internal teams to ensure client needs are met, such as scheduling meetings or relaying project updates.
• Assist in preparing basic reports or presentations to support consulting projects, using tools like Microsoft Office or Google Workspace.
• Document client interactions to ensure high-quality service and compliance with industry standards.
• Participate in virtual training to learn about consulting processes, client management, and digital tools.
• Share feedback to improve client support processes and enhance the client experience.

What We Offer:

• Competitive Salary: Attractive compensation package aligned with the UAE's standard of living and remote job market.
• Signing Bonus: AED 2,000 upon completion of the initial 3-day training period.
• Performance Bonuses: Annual incentives based on client feedback and individual performance.
• Remote Opportunity: Work from anywhere in the UAE with full flexibility, supported by provided equipment (laptop, headset) and software access.
• Flexible Hours: Monday to Friday with adaptable schedules (e.g., 9:00–17:00 GST), no weekend shifts.
• Professional Growth: Paid initial training and access to ongoing development programs to advance in client support or consulting roles.
• Work-Life Balance: Support for the UAE's dynamic lifestyle, prioritizing balance between work and personal life.
• Inclusive Culture: A collaborative, diverse work environment focused on client satisfaction and team success.

Requirements:

• High school diploma or equivalent; degree in business, communications, or related field is a plus but not required.
• 0–2 years of experience in customer service, administrative, or client-facing roles (entry-level candidates encouraged to apply).
• Fluency in English; proficiency in Arabic or another language is a significant advantage.
• Strong verbal and written communication skills, with a focus on empathy and client care.
• Familiarity with CRM tools (e.g., Salesforce, Zendesk) or willingness to learn (training provided).
• Stable internet connection (minimum 20 Mbps) and a quiet, professional workspace for remote work.
• Ability to work independently and in a team, with good organizational skills and attention to detail.

Why Join Us?:

This is your opportunity to launch or grow your career in the consulting industry, working remotely from anywhere in the UAE. With a flexible work environment, competitive benefits, and a supportive team, you'll help clients succeed while building valuable skills in a high-demand field.

About Us

Vault is a pioneering wealth management firm dedicated to transforming the financial well-being of our clients in the GCC region. Our mission is to empower individuals and families to achieve their long-term financial aspirations through personalized financial planning and innovative wealth management solutions. We leverage cutting-edge technology to deliver goal-based advisory services through a seamless and intuitive digital platform.

Established to address the gap in high-quality, consistent financial advice for GCC residents, Vault is redefining the standards of high-net-worth wealth management in the UAE and beyond. Our approach combines human expertise with best-in-class digital tools to create a client-centric experience that fosters trust and long-lasting relationships.

About the Role

Vault is seeking a
Client Support Officer
, a detail-oriented and highly organized individual who will play a key role in supporting our wealth advisors and ensuring a smooth client experience. This position is focused on handling essential administrative tasks, assisting with client onboarding, and providing ongoing operational support across the advisory process.

The role requires a proactive individual who thrives in a fast-paced environment and is committed to ensuring that client-related processes run efficiently and effectively.

Your Key Responsibilities Will Include:

• Assisting wealth advisors with
  client onboarding
  , including collection and verification of KYC/CDD documents.
• Preparing and processing
  investment applications
  , account opening forms, and related documentation.
• Coordinating with custodians, fund administrators, and other counterparties for
  funding, withdrawals, and transaction support
  .
• Ensuring timely and accurate completion of all
  client documentation and compliance requirements
  .
• Maintaining up-to-date and accurate
  client records in the CRM
  and other internal systems.
• Supporting advisors with
  report preparation, client statements, and follow-ups
  as required.
• Acting as a
  liaison between clients and advisors
  for administrative queries, ensuring smooth communication and resolution.
• Assisting in the refinement of internal processes to improve efficiency and client satisfaction.
• Collaborating with compliance, operations, and advisory teams to ensure seamless delivery of client services.

This Role Might Be a Perfect Fit If You:

• Excel in organization, attention to detail, and time management.
• Possess strong verbal and written communication skills in English; Arabic proficiency is a major plus.
• Have a minimum of
  3 years' experience in an administrative or client support role
  , ideally within financial services, banking, or wealth management.
• Are comfortable working with financial documentation and compliance processes (KYC/CDD, investment forms, account opening).
• Demonstrate proficiency in working with diverse software applications and CRMs.
• Have a proactive, can-do attitude and the ability to work both autonomously and within a team.
• Thrive in a
  fast-paced startup environment
  , adapting quickly to evolving business needs.

Salary Range

6,000 AED to 9,000 AED per month
, depending on experience, in addition to a variable bonus dependent on KPI deliverables.

PLEASE READ THE JOB DETAILS CAREFULLY

Company:
The Energy Training Centre – Leading Provider of Professional Development Training

Location:
On-Site in Dubai, UAE

Job Type:
Full-Time

Position:
Client Support Executive

About Us

The Energy Training Centre is a global leader in delivering short, high-impact training programmes that support continuous professional development across diverse industries. We offer both online and in-person courses to professionals around the world, helping them grow their skills and advance their careers.

As we expand our regional operations, we are seeking a proactive and detail-oriented Client Support Executive to join our team in Dubai. This role is ideal for someone passionate about delivering top-tier customer service to serve our diverse client base.

Key Responsibilities

• Respond to client inquiries promptly and professionally via email, phone, and online chat
• Provide accurate and detailed information regarding our training services and programs
• Coordinate with internal teams to ensure client needs and expectations are met
• Maintain a high standard of customer care and professionalism across all interactions
• Accurately update and manage digital filing systems and communication logs
• Stay up to date with company offerings, systems, and relevant industry developments

Qualifications

• Minimum of 3 years of experience in the GCC region in a similar client-facing or customer support role
• Fluency in English (both spoken and written) is essential
• Strong communication and interpersonal skills
• Professional etiquette in phone and online communication
• Ability to work independently, prioritize tasks, and resolve issues proactively
• A positive, collaborative team player with a customer-first mindset
• Previous experience in the training or professional development sector is a strong advantage but not mandatory

**MANDATORY REQUIREMENTS**

• You must be in the UAE to attend an in-person interview, an online interview will not be arranged.
• Must be willing to complete an online assessment through TestGorilla.

We kindly request that only applicants who meet the above requirements submit their applications.

Client Support Liaison - High-Profile Adviser Team

About Us

Skybound Wealth Management is a global advisory firm with offices across the UK, USA, Switzerland, Europe, UAE, and Asia. We advise internationally mobile clients on how to build, protect, and transfer wealth.

Dubai is the heartbeat of our business, a hub for expat wealth, global opportunity, and innovation. Skybound has recently been recognised with multiple awards, including Company of the Year and Excellence in Client Service, reflecting our commitment to raising the standard of advice worldwide.

The Opportunity

We are seeking an experienced Administration professional to join the personal advice team of one of our highest-profile advisers, based in our Dubai office.

This is a role that blends administrative excellence with light paraplanning support, ensuring clients receive a seamless experience from first meeting through to ongoing service. You'll be the backbone of the adviser's team, keeping everything running smoothly while being part of some of the most interesting client relationships in the region.

What makes this different?

• You'll be part of a high-profile adviser team, not hidden in the back office.
• You'll gain direct exposure to international, high-profile clients and cases.
• Our world-class tech stack — Salesforce, Plume, MoneyMap, and AI-powered tools, makes the admin smarter and the client experience sharper.
• You'll have clear career pathways within a global, award-winning advisory business.

Key Responsibilities

• Support the adviser with client administration: preparing meeting packs, handling documentation, and managing workflows.
• Provide light paraplanning support where needed: helping research, drafting letters, and assisting with reports.
• Use our technology platforms to streamline admin processes, track client progress, and support adviser delivery.
• Liaise with providers, internal teams, and clients to keep the advice process moving seamlessly.
• Maintain compliance with Skybound's high internal standards.

Desired Skills and Experience

• At least 2 years' experience in financial services, ideally in adviser support, administration, or client support.
• Highly organised, detail-oriented, and of course be proactive.
• Strong written and verbal communication skills, with professionalism in high-profile settings.
• Comfortable with technology and open to learning new platforms.

Why Join Skybound Wealth in Dubai?

• Work directly with a high-profile adviser and be part of their personal client team.
• Competitive salary and benefits, with career progression opportunities.
• Be at the centre of an award winning team in Dubai.
• Join a company that's redefining the standards of international wealth advice.

Skybound Wealth Management is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background.

The key to success in this role lies in maintaining strong relationships with customers, ensuring timely payment collection, and upholding high standards of record-keeping.

• Collect payments from customers while fostering positive and productive relationships.
• Oversee registration processes, guaranteeing accuracy and efficiency.
• Stay updated on regulatory requirements and ensure the organization's activities comply.
• Prepare and maintain detailed financial and administrative records.
• Collaborate with finance and operations teams to streamline procedures and enhance productivity.
• Escalate issues as necessary.

• Clear and concise communication
• Active listening
• Effective team collaboration
• Problem-solving skills
• Attention to detail
• Data management and record-keeping
• Compliance and adherence to policy
• Relationship building

• Nationality: UAE Citizen
• Degree in Finance or related field
• Fluency in Arabic language is mandatory
• At least 2 years of relevant experience required
• Proficiency in Microsoft 365 essential
• Proven experience in collections, compliance, or administrative coordination

QuantumGate is at the forefront of post-quantum cryptography (PQC) solutions, protecting critical infrastructure and sensitive data against current and next-generation cyber threats. We are seeking a Support Lead, Client Operations to ensure our customers receive world-class, high-assurance support for our mission-critical products and services.

In this role, you will lead a team of highly skilled support engineers who serve as the frontline for technical troubleshooting, security incident handling, and operational guidance. You will be accountable for the performance, reliability, and continuous improvement of QuantumGate's client support function, ensuring we meet the stringent service expectations of clients in government, defence, telecommunications, and critical enterprise sectors.

This is both a strategic role—designing support frameworks, KPIs, and escalation paths—and a hands-on one, managing complex, security-sensitive cases directly when required. You will also serve as a vital link between our customers and internal Sales, Product management and Engineering teams, ensuring real-world operational feedback shapes our roadmap.

Key Responsibilities

1. Leadership & Team Development

• Lead, mentor, and develop a team of support engineers, ensuring technical competence in PQC-based protocols, encryption standards, and QuantumGate's product suite.
• Build a high-performance culture focused on precision, security, and customer trust.
• Conduct regular training to maintain cutting-edge knowledge in post-quantum algorithms, secure networking, and operational best practices.

2. Performance & Service Quality

• Define and track key support KPIs, including mean time to resolution (MTTR), incident containment time, and security response metrics.
• Maintain compliance with service-level agreements (SLAs) for high-security customers, ensuring no degradation in service under operational pressure.

3. Security-Sensitive Escalation Management

• Act as the primary escalation point for critical incidents
• Coordinate rapid, coordinated responses between Support, Security Operations, and Engineering during urgent client scenarios.

4. Process & Workflow Optimization

• Design and refine workflows for incident triage, threat escalation, and secure communication troubleshooting.

5. Cross-Functional Collaboration

• Work closely with Engineering team to ensure the support team understands evolving PQC algorithms and their implementation in QuantumGate's products.
• Collaborate with Product Management to translate recurring client challenges into product improvements.
• Partner with Engineering to develop and test patches or configuration changes in response to operational feedback.

6. Customer Advocacy & Relationship Management

• Serve as the trusted technical contact for high-profile accounts, ensuring they feel supported, informed, and confident in the resilience of their secure communications.
• Represent customer perspectives in internal decision-making, particularly around usability, resilience, and PQC deployment readiness.

7. Data-Driven Insights & Reporting

• Use operational data to identify trends in PQC-related issues, anticipate emerging support needs, and proactively address them.
• Produce executive-level reports on customer health, support load, and key operational risks.

Skills & Qualifications

• Experience: Minimum 10 years of relevant professional experience, with at least 5 years working with critical customers in the UAE (e.g., government, defense, telecom, critical infrastructure)
• Leadership: Proven experience managing technical support teams in security-critical, enterprise, or government environments. Preferably in UAE.
• Domain Expertise: Understanding of cryptographic principles, PKI, TLS, VPN technologies, and post-quantum algorithms such as Kyber, Dilithium, and Falcon.
• Technical Tools: Proficiency with secure support platforms, incident management tools, and monitoring systems.
• Analytical Ability: Skilled in interpreting operational data and translating it into process or product changes.
• Security Mindset: Ability to work under strict confidentiality and operational security protocols.
• Collaboration: Effective at building relationships across engineering, cryptography, product, and client success teams.
• Communication Skills: Capable of conveying complex cryptographic or networking concepts in plain language for executives and clients.

Job Overview

We are seeking a skilled professional to support our Relationship Management Teams by providing operational services and assistance, allowing them to focus on business growth and relationship development.

Key Responsibilities:

• Providing exceptional client service and arranging appropriate solutions either directly or through collaboration with other Internal Departments or branches.
• Maintaining accurate records of all correspondences and handled/resolved queries and service requests.
• Ensuring timely and effective communication with internal stakeholders in compliance with agreed-upon Service Level Agreements (SLAs).
• Managing security items held under their custody and verifying proof of delivery as per bank policy and procedures.

Requirements:

• A degree in Commerce or related field.
• At least 2 years of experience in banking operations.
• Proficiency in general banking principles and back-office operating procedures.
• Excellent written and verbal communication skills at all levels.
• Analytical, self-motivated, energetic, flexible, dynamic, and problem-solving abilities.

Job Overview

We are seeking a dedicated and customer-focused professional to join our team as a Client Support Specialist. This role involves providing exceptional service to clients via multiple channels, managing their accounts, and collaborating with internal departments to resolve issues efficiently.

About the Role

• Deliver outstanding client experience through live support, email assistance, and phone interactions.
• Manage client records, maintain accurate information, and communicate effectively with relevant teams.
• Provide technical support, troubleshoot problems, and resolve complaints in a timely manner.

Requirements

• Proficiency in English and Mandarin is essential; knowledge of additional languages is an advantage.
• Excellent communication skills, ability to work under pressure, and proficiency in MS Office applications are required.

What We Offer

• A competitive salary and performance-related bonus.
• Paid sick leave days and interest-free loans.
• A hybrid working policy, focus on wellbeing, and access to self-development tools.
• Flexi benefits and quarterly allowance.
• A Global Employee Assistance Programme.