55 Dubai Crm Professional jobs in the United Arab Emirates

Abu Dhabi, United Arab Emirates | Posted on 06/15/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

About Us

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients across Abu Dhabi, United Arab Emirates. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal—while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings:Certification, Culture Assessments, Advisory Services, Employer BrandingPackages, and Recognition Programs.
• Conduct discoverysessions, tailored product demonstrations, proposal walkthroughs, andsolution consultations to identify client needs and position GPTW as theideal partner.
• Prepare anddeliver compelling commercial proposals, pricing options, and strategicengagement plans in alignment with client goals.
• Identify, qualify,and manage sales opportunities across all customer lifecycle stages, fromlead generation to contract closure.

Client Relationship Management

• Build and maintainlong-term, consultative relationships with senior HR leaders, C-suiteexecutives, and key influencers.
• Serve as the mainliaison for clients post-contract, coordinating with internal teams toensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Manage a diverseportfolio of client accounts across sectors and geographies with a focuson retention, growth, and service renewal.
• Develop strategicaccount plans for high-value clients, identifying opportunities to expandengagement through cross-sell and upsell of GPTW services.
• Track and analyzeclient health scores, culture audit outcomes, and program effectiveness topresent value-driven results.

Operational Excellence

• Use Zoho CRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaborate withthe advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensure timelyfollow-up on Emprising setup, survey deployment, certification timelines,and recognition deliverables.

Client Success & Advocacy

• Conduct periodiccheck-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Support clients inleveraging their Certification or List placement for PR, employerbranding, internal engagement, and awards submissions.
• Foster clientadvocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• Represent GPTW MEat HR events, regional forums, expos, and thought leadership webinars toenhance brand visibility and industry reputation.
• Stay informed onevolving HR trends, national workforce programs, labor policies, andcompetitor strategies to strengthen client advisory and marketpositioning.

Performance Reporting & Forecasting

• Provide accurateand timely sales forecasts, pipeline activity reports, and client updatesfor internal planning and review.
• Monitor contractrenewals and initiate early engagement strategies to ensure a seamlessretention process and long-term value demonstration.
• Lead post-projectfeedback loops, client satisfaction surveys, and corrective actionplanning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor's degreein Business Administration, HR, Marketing, or a related field (MBA is aplus).
• Minimum 4–6 yearsof experience in B2B account management, client services, or consultativesales, ideally in HR, SaaS, or research-based organizations.
• Proven trackrecord of meeting revenue targets and managing key accounts across diversemarkets and industries.
• Experience withCRM tools (preferably Zoho CRM ) and data-driven sales tracking.
• Strongcommunication, negotiation, and presentation skills.
• High emotionalintelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategic mindsetwith client-first orientation.
• Fluency in Englishrequired; Arabic is highly preferred.
  

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades, class bookings, and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly, escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member’s satisfaction.
  

Membership Management:

• Assist with member onboarding, renewals, cancellations, and account management.
  
• Maintain accurate member records in the system, ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events, offers, and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
  
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness, hospitality, or service industry is a plus.

Role: Customer Relationship Officer

Location: Dubai Region

Role Purpose:
Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continually improve financial services and operational efficiency.

RESPONSIBILITIES:

• Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies, and complying with CB instructions.
• Finance account documentation: Manage inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion.
• Sales - Management of service delivery: Sell and cross-sell ADIB’s products and promote the bank’s image.
• Staff Management and coordination: Manage subordinates, plan their training and appraisals.
• Perform other tasks as specified by Management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB’s Retail Banking products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Role: Customer Relationship Officer

Location: Dubai - Nad al Hammar

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting a warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

• Deposit account documentation: Handle inquiries related to deposit accounts. Open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation: Handle inquiries related to finance and covered cards, properly maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.
• Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
• Staff Management and coordination: Manage subordinates, plan their training and appraisals.
• Perform other tasks as specified by Management.

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Unclear seniority

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships handling inquiries and complaints and promoting premium services. This position requires delivering personalized service resolving issues effectively and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members addressing questions concerns and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades class bookings and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member s satisfaction.
  

Membership Management:

• Assist with member onboarding renewals cancellations and account management.
  
• Maintain accurate member records in the system ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales wellness and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events offers and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members highlighting the club s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  

• Bachelor s degree in hospitality customer service business or a related field (preferred)
  
• At least 1 2 years of experience in customer service sales or a similar role preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness hospitality or service industry is a plus.
  

Abu Dhabi, United Arab Emirates | Posted on 06/15/2025

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

About Us

Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.

Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .

Role Summary:

The Customer Relationship Manager (CRM) at GreatPlace to Work Middle East is responsible for developing, managing, andexpanding strategic relationships with private and public sector clients across Abu Dhabi, United Arab Emirates. The role is pivotal in driving revenue growth,delivering a world-class client experience, and positioning GPTW as a long-termculture transformation partner. The CRM acts as a trusted advisor—guidingclients from initial engagement through to service delivery, certification,recognition, and ongoing renewal—while ensuring alignment between client goalsand GPTW’s solutions.

This is a client-facing role that requires a uniquecombination of consultative sales, relationship management, industry expertise,and project coordination skills.

Key Responsibilities:

Sales & Business Development

• Proactivelypromote and sell the full suite of Great Place to Work offerings:Certification, Culture Assessments, Advisory Services, Employer BrandingPackages, and Recognition Programs.
• Conduct discoverysessions, tailored product demonstrations, proposal walkthroughs, andsolution consultations to identify client needs and position GPTW as theideal partner.
• Prepare anddeliver compelling commercial proposals, pricing options, and strategicengagement plans in alignment with client goals.
• Identify, qualify,and manage sales opportunities across all customer lifecycle stages, fromlead generation to contract closure.

Client Relationship Management

• Build and maintainlong-term, consultative relationships with senior HR leaders, C-suiteexecutives, and key influencers.
• Serve as the mainliaison for clients post-contract, coordinating with internal teams toensure seamless onboarding, project setup, and execution.
• Maintainconsistent client communication via calls, emails, and in-person orvirtual meetings to monitor satisfaction and business impact.
• Manage a diverseportfolio of client accounts across sectors and geographies with a focuson retention, growth, and service renewal.
• Develop strategicaccount plans for high-value clients, identifying opportunities to expandengagement through cross-sell and upsell of GPTW services.
• Track and analyzeclient health scores, culture audit outcomes, and program effectiveness topresent value-driven results.

Operational Excellence

• Use Zoho CRM to maintain accurate and updated records on lead progress, clientinteractions, service milestones, contract renewals, and feedback.
• Collaborate withthe advisory, research, certification, and marketing teams to delivertailored solutions, insightful culture reports, and impactful brandingassets.
• Ensure timelyfollow-up on Emprising setup, survey deployment, certification timelines,and recognition deliverables.

Client Success & Advocacy

• Conduct periodiccheck-ins and Client Success Reviews (CSRs) to evaluate progress,review survey insights, and identify new value opportunities.
• Support clients inleveraging their Certification or List placement for PR, employerbranding, internal engagement, and awards submissions.
• Foster clientadvocacy by inviting top clients to participate in case studies,testimonials, webinars, and GPTW community events.

Market Engagement & Industry Insight

• Represent GPTW MEat HR events, regional forums, expos, and thought leadership webinars toenhance brand visibility and industry reputation.
• Stay informed onevolving HR trends, national workforce programs, labor policies, andcompetitor strategies to strengthen client advisory and marketpositioning.

Performance Reporting & Forecasting

• Provide accurateand timely sales forecasts, pipeline activity reports, and client updatesfor internal planning and review.
• Monitor contractrenewals and initiate early engagement strategies to ensure a seamlessretention process and long-term value demonstration.
• Lead post-projectfeedback loops, client satisfaction surveys, and corrective actionplanning where service gaps are identified.
  

Qualifications & Experience:

• Bachelor's degreein Business Administration, HR, Marketing, or a related field (MBA is aplus).
• Minimum 4–6 yearsof experience in B2B account management, client services, or consultativesales, ideally in HR, SaaS, or research-based organizations.
• Proven trackrecord of meeting revenue targets and managing key accounts across diversemarkets and industries.
• Experience withCRM tools (preferably Zoho CRM ) and data-driven sales tracking.
• Strongcommunication, negotiation, and presentation skills.
• High emotionalintelligence and relationship-building capabilities.
• Analyticalthinking and consultative approach to selling and client servicing.
• Multitasking,organization, and attention to detail in managing projects and deadlines.
• Strategic mindsetwith client-first orientation.
• Fluency in Englishrequired; Arabic is highly preferred.
  

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades, class bookings, and premium services.
  

Complaint Resolution:

• Handle member complaints and resolve issues promptly, escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member’s satisfaction.
  

Membership Management:

• Assist with member onboarding, renewals, cancellations, and account management.
  
• Maintain accurate member records in the system, ensuring data privacy and security.
  

Collaboration:

• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events, offers, and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
  
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness, hospitality, or service industry is a plus.
  

• Proactively to create memorable customer interactions, assist customers and deliver excellent customer service by providing directions, information, answering questions, and performing other center specific duties as assigned. Respond to visitors enquiries about the Dubai World Trade Centre facilities, events and about Dubai
• To be fully aware and maintain a thorough knowledge of DWTC services, facilities, stores/locations, events & exhibitions activities with response procedures and maintain a clear understanding of Customer Care role and areas of responsibilities
• Assigns personnel to the various operations and instructs them when necessary to perform assigned duties in accordance with established methods and procedures
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes and progression were made to resolve customers' problems
• Ensure information is updated on the activities of the department with other operating departments within DWTC to provide best possible service to visitors and callers
• Assist in the development and execution of existing and new Customer Care Programs. Regularly update DWTC departments, outlets directories for smooth operation
• Assist in improving customer experience by conducting daily check list of reception and surrounding areas. Report the findings to concern departments and ensure all the reported anomalies are closed on time
• Responds promptly to customer needs and solicits customer feedback to improve service. Maintain professionalism with callers / customers / visitors and ensure effective communication
• Confer with customers by telephone or in person to provide information about DWTC products or services and actively promote promotional activities to all customers

Office based job; required to work longer hours on computer and to be on the floor sometimes leading the teams and meeting the customers

Formal Education

Intermediate level or equivalent certificate

Work Experience

At least 2 years relevant experience in Customer Service.

Skills & Knowledge

• Working knowledge in using EBMS, Oracle applications. Knowledge in Microsoft Office (Word, Excel & Presentation)
• Trained in Telephone Etiquette, Customer Service, Team Management and People Management

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Responsibilities:

• Fully understand client’s requirements, provide the right service and product, and make the deal successful.
• Coordinate and organize relevant departments and agencies to provide customers with a full range of services.
• Develop new clients, achieve marketing and sales targets.
• Be fully familiar with the company’s products and business, and expand customer resources.
• Respond to customer questions in a timely manner online, and assist customers in related business offline promptly.
• Locate the key decision-makers in the client’s organization, establish and maintain good relationships, deeply understand client needs, obtain client feedback in a timely manner, and handle client complaints.
• Effectively communicate between the company and clients to ensure the business runs smoothly. Assist marketing in obtaining business opportunities.

Qualifications:

• Good business English/Chinese communication skills.
• Background in market economics or financial management.