122 E Commerce jobs in the United Arab Emirates

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

• Manage all social media channels for the brand and closely liaise with brand partners in establishing co-marketing campaigns and managing a tight marketing calendar.
• Drive business growth through performance advertising (user acquisition, boosting basket size, reorder rate, etc.) across multiple channels and provide suggestions for conversion improvement projects to maximize revenue and minimize costs.
• Develop and monitor campaign performance by channel (Direct, Free Search, Paid Search, Social Media, Associates, Other) and device (desktop, tablet, mobile).
• Create a tracking (tagging) and reporting system for campaigns/platform performance (attribution, measurement, analytics) and establish KPIs.
• Manage the marketing budget for a portfolio of brands (plan strategy for lead generation, retention, LTV, ROI/ROAS, etc.) to meet established performance uplift expectations.
• Develop, conduct, and evaluate A/B tests for creative marketing ideas. Test and optimize landing pages. Create traffic-driving (high relevancy) ads (managing both copywriting and visuals), and execute continuous improvement initiatives.
• Conduct deep-dive analytics on multiple datasets to identify opportunities and draft strategic proposals to improve performance (e.g., customer journey review), and swiftly execute approved suggestions.
• Work with 3rd parties and harness the power of these relationships to facilitate both traffic and conversion growth.
• Manage the e-marketing budget and optimize it on a daily basis to meet online business targets.
• Manage relationships with external digital marketing agencies.
• Adapt and optimize creatives and conversion points.
• Analyze and report on results using Google Analytics and other internal platforms.

• Minimum of 3 years of experience in performance marketing, with at least 1 year in online retail/eCommerce.
• Hands‑on experience in managing campaigns across Google Ads, Meta Ads, and other major digital platforms , with a strong understanding of their ecosystems.
• Proven experience in app promotion campaigns (user acquisition, retention, and engagement).
• Strong analytical and problem‑solving skills , with experience in turning data into actionable insights to drive performance.
• Solid knowledge of HTML and Web Analytics; expertise working with Google Ads, Facebook Ads, Bing Ads, Twitter, etc., and a deep understanding of digital/media platforms and leveraging relevant tools to drive growth.
• Proven track record of developing strategy for SEM/SEO, implementing and managing projects, tracking, and analyzing customer behavior/performance across channels and devices.
• A strong team player with excellent organization and planning skills.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Overview

We are currently seeking for passionate and dynamic E-Commerce Executive professionals who pride themselves in online content management and provide creative solutions to manage web traffic.

• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in developing and increasing traffic through direct and semi-direct online channels that will improve the overall revenue for the property and other key financial and customer matrix
• Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in evaluating the performance of our branded website and give suggestions for how to promote and improve the presence of the hotel on the web, with the intention of increasing number of bookings and keeping the website up to date
• Monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property
• Monitor and develop e-newsletters pertaining to the property and maintain all online channels to be accurate and brand compliant according to company standards
• Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website
• Identify and evaluate new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as rate position of immediate competitors

Overview

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an E-Commerce Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales & Marketing department, The E-Commerce Manager is responsible for developing and implementing the digital marketing strategies to increase online presence and improve marketing and sales efforts of the hotel and other revenue streams. He/ she is also responsible for online content management, seeking online marketing opportunities and managing the company´s website and web traffic. This person works closely with the commercial team, revenue, food & beverage, spa, rooms to develop and execute the digital and commercial activities. The E-Commerce Manager reports to the Director of Marketing and communications / Director of Commercial Strategy.

Responsibilities

• Enhance the hotel’s marketing and sales efforts via all e-commerce opportunities
• Increase the digital marketing engagement of the hotel and to meet the key performance indicators (KPIs) set by the corporate team and owners
• Ensure compliance with the corporate identity guidelines on the MO.com website
• Be the guardian of the hotel's digital media platforms
• Propose and develop digital media campaign (for brand building and for tactical offers) to help achieve digital media exposure and to drive the revenue
• Strategies and execute the 360 digital marketing campaigns to promote the various revenue streams of the hotel
• Manage the lead the digital marketing execution with the appointed agencies
• Coordinate direct marketing with business partners
• Promote marketing channels, including GDS and MO reservations
• Market research & evaluate the online presence, including search engine optimization, partners, links, online promotions and premium partners’ website updates
• Monitor the hotel’s online presence on travel portals such as Expedia, Booking.com, and TripAdvisor and ensure regular updates are done.
• Explore the digital marketing opportunities through the online partners including Expedia, Booking.com and Tripadvisor.
• Strategize and produce the digital assets for the performance marketing campaigns in line with the brand and creative guidelines
• Introduce the various digital marketing ecommerce related tools and platforms for improving the productivity and efficiency.
• Regular reporting and assistance with the marketing plans and strategies to drive the results
• Working closely with the MOHG branding and digital team to execute the various projects in line with the brand guidelines.
• Assist in developing, maintaining and managing annual marketing budget and expenses, related to the digital marketing and ecommerce.

Qualifications

• Degree holder in Marketing or eCommerce Management or related discipline
• At least 10 years solid experience in similar capacity, preferably in luxury hospitality field
• Excellent communications skills, articulate and compelling communication style
• Ability to write clearly in a variety of communication settings and styles, appropriate to relevant audiences
• Creative and strategic skills to plan and executive the digital content creation and execution
• Proven track record with project management skills
• Capable of creative thinking, working with flair and imagination
• Excellent analytical and strategic leadership skills to lead the digital marketing opportunities for the hotel
• Ability to work in a multicultural environment and adapt to the needs of the commercial team.
• Better understanding of the hospitality industry and the commercial opportunities to drive total revenue management
• Excellent verbal and written communication in English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

A dynamic organisation with a portfolio of leading consumer brands. Committed to innovation and delivering exceptional products to their customers.

• Develop and execute a comprehensive DTC growth strategy across all online platforms, including websites and marketplaces.
• Drive digital customer engagement through the strategic application of AI, personalisation, and data-driven insights.
• Design and implement integrated, performance-focused digital marketing campaigns in collaboration with relevant teams.
• Lead cross-functional collaborations to ensure seamless and scalable e-commerce operations across the organisation.
• Identify and implement emerging digital technologies and strategic partnerships to enhance online capabilities.
• Own and optimise the end-to-end digital sales funnel, focusing on acquisition, conversion, and fostering customer loyalty.

• Significant experience (8-10 years) in e-commerce, digital sales, or direct-to-consumer roles, ideally within the FMCG, retail, or technology sectors.
• Proficiency in CRM systems, performance marketing, and data analytics tools (e.g., HubSpot, Salesforce, Google Analytics).
• Deep understanding of the digital landscape and the broader e-commerce ecosystem.
• Proven experience in leveraging AI-driven tools and automation within digital marketing and e-commerce environments.
• A demonstrable history of successfully driving DTC growth and achieving significant digital sales results.
• Strong ability to design and execute impactful digital strategies across various online channels.

Overview

The Head of E-commerce will lead the digital transformation of our online sales channels, focusing on building and scaling B2C eCommerce while integrating B2B functions for HORECA, retail, wholesale, and catering clients. Managing a portfolio of over 4,000 Italian food SKUs, you'll drive the end-to-end digital commerce journey—platform, marketing, operations, and customer experience—while working cross-functionally to ensure a high-performing, tech-enabled eCommerce ecosystem.

Strategy & Leadership

• Develop and implement comprehensive eCommerce growth strategy with primary focus on scaling B2C revenues
• Drive innovation across digital touchpoints to enhance customer acquisition, retention, and lifetime value
• Work with Procurement on sourcing innovative and unique products for B2C channel growth

Platform & Technology

• Lead selection, customization, and management of eCommerce platform (Shopify, Magento, WooCommerce)
• Integrate ERP, WMS, CRM, and POS systems for seamless data flow and inventory management
• Implement product information management (PIM) tools across 4,000+ SKUs
• Leverage analytics and dashboarding tools to support decision-making

Digital Marketing & Growth

• Execute customer acquisition strategies through SEO, PPC, paid social, email marketing, and influencer campaigns
• Lead performance marketing and drive ROI across channels (Google, Meta, TikTok)
• Optimize UX/UI to improve conversion rates and enhance user experience

Commercial & Operations

• Align online pricing, promotions, assortment, and margin targets with Commercial team
• Partner with Operations and Supply Chain for inventory sync, logistics coordination, and SLA adherence
• Develop partnerships with marketplaces (Amazon, Noon, Deliveroo)
• Build and lead multidisciplinary eCommerce team and own P&L performance

• Strategic and data-driven decision maker
• Digitally fluent with a customer-centric mindset
• Strong collaborator and influencer across functions
• Entrepreneurial and commercially sharp
• Excellent leadership, project management, and execution skills
• Fluent in English; knowledge of Italian or Arabic is an advantage.

• 8+ years’ experience in E-commerce leadership, ideally in food distribution, FMCG, or high-SKU environments.
• Experience scaling B2C and B2B eCommerce platforms across the UAE/GCC à must have Middle East experience and FMCG/ Food Service industry experience in a leadership role in eCommerce for 7-10 years at least.
• Strong technical understanding of eCommerce platforms and supporting tech stack (ERP, PIM, CRM, WMS)
• Proven ability to work cross-functionally with Commercial, Marketing, IT, and Supply Chain teams.
• Experience working with 3PL logistics, warehousing platforms, and last-mile delivery systems.
• Bachelor’s degree in Business, Digital Commerce, Marketing, or related field (MBA preferred).
• Diploma/Certification in eCommerce highly advantageous