589 E Learning jobs in the United Arab Emirates

We are looking for a heartfelt Learning Development & Quality Manager who will be responsible for strategically enhancing the hotels performance by identifying training needs developing effective learning initiatives and meticulously overseeing quality standards to ensure exceptional Heartist and guest experiences.

• Identify training needs through various sources (guest feedback appraisals departmental requests) develop comprehensive annual training plans and create quarterly and annual training calendars to meet hotel goals and ambassador development.
• Design source and deliver a variety of training courses including new hire orientation programs ensuring they generate a positive first impression and emphasize guest service.
• Supervise and monitor on-the-job training initiatives ensuring HODs utilize available tools and provide guidance to managers and ambassadors on training opportunities and career development.
• Maintain accurate training records and monitor the effectiveness of pre- and post-course briefings to maximize training benefits and identify future needs.
• Create quality awareness communicate quality requirements and policies and promote continuous improvement throughout the Hotel.
• Schedule and monitor audits of various areas based on hotel and LQA standards and analyze LQA data to formulate action plans with departments.
• Regularly analyze guest feedback from various sources (TrustYou LQA social media Tripadvisor) generate daily guest satisfaction reports and participate in briefings to present results and discuss incidents.
• Be a brand and quality Heartist by nature enforcing the Language of Luxury in every step of the day

Qualifications :

• Bachelors degree in Human Resources management or Hospitality Management
• Previous experience of leadership in the area of Quality L&D or similar area
• Knowledge of luxury hotel standards
• Ability to train and develop team members
• Excellent organizational skills
• Analytical skills

Remote Work :

No

Employment Type :

Full-time

Hotel Brand: Holiday Inn
Location: United Arab Emirates, Abu Dhabi

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.

Holiday Inn Abu Dhabi is looking for a dynamic and creative Assistant Learning & Quality Manager to join our winning team Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets.

What's the job?

As an Assistant Learning & Quality Manager, you will be responsible for managing the hotel's training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. This role also provides support to the leadership team and their departments on all quality improvement activities, operational training requirements, and career development programs to all colleagues, to improve and maintain job performance.

A little taste of your day-to-day:

Learning & Development

• Manage the day-to-day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.
• Conduct the IHG technical training and development workshops to all job bands.
• Train departmental trainers and supervisors in techniques and skills for training.
• Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
• Evaluate departmental trainers' performance and effectiveness of training programs.
• Plan monthly Department trainer meetings to review the operational department training needs analysis, the training plan for the upcoming month, and targets to achieve.
• Liaise with schools and universities regarding placements of internship students.
• Monitor cross-training progress and suggest for internal application for suitable internal vacancies.
• Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
• Create a Talent pool of High Potentials from the Annual Performance Appraisals.

Quality Assurance

• Support Leadership team in reviewing and analyzing hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Participate in the daily operations meeting and share relevant data & hotel performance trends.
• Support operation team in facilitating monthly and quarterly, Quality/Guest Experience/Tactical Solve meetings and action planning sessions.
• Assist the leadership team in building the Quarterly Tactical Solve action planning.
• Develop and conduct service quality and brand standards audits with department heads stakeholders.
• Support department heads in the annual quality evaluation audit and take necessary actions post quality evaluation audit and guest experience evaluation.
• Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas.
• Lead the implementation of IHG new quality tools and initiatives.

Brand

• Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
• Own ongoing sustainment activities to foster branded service culture and delivery.
• Collaborate with brand team and corporate L&D teams to enhance the brand program for effective delivery on-property.
• Ensure compliance with new or updated brand standards on a bi-annual basis.

What we need from you

The ideal candidate must meet the legal requirements to work in the UAE. The candidate should also possess a minimum of 2 years of relevant Learning & Quality experience as a specialist or within a mid-management capacity in an international hotel establishment. You should be enthusiastic, spontaneous, and empathetic. You will bring with you strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage.

The ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact, and influence others. You are a strong team player, enthusiastic, and flexible.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, health insurance, accommodation, uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join to apply for the Assistant Learning & Quality Manager - Holiday Inn Abu Dhabi role at IHG Hotels & Resorts

Join to apply for the Assistant Learning & Quality Manager - Holiday Inn Abu Dhabi role at IHG Hotels & Resorts

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About Us

At

About Us

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.

Holiday Inn Abu Dhabi, is looking for a dynamic and creative Assistant Learning & Quality Manager to join our winning team Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of International flavors at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha café, for a traditional Arabic experience under the stars. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.

What's the job?

As an Assistant Learning & Quality Manager, you will be responsible for managing the hotel's training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Learning & Quality position impacts the skills, knowledge and attitude of every colleague and ensures the availability and use of effective resources.

This role also provides support to the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance.

A little taste of your day-to-day:

Learning & Development

• Manage the day-to-day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments.
• Conduct the IHG technical training and development workshops to all job bands.
• Train departmental trainers and supervisors in techniques and skills for training.
• Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
• Evaluate departmental trainers' performance and effectiveness of training programs.
• Plan monthly Department trainer meetings to review the operational department training needs analysis, the training plan for the upcoming month and targets to achieve.
• Liaise with schools and universities regarding placements of internship students.
• Monitor cross training progress and suggest for internal application for suitable internal vacancies.
• Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
• Create a Talent pool of High Potentials from the Annual Performance Appraisals.
  
  

• Support Leadership team in reviewing and analyze hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Participate in the daily operations meeting and share relevant data & hotel performance trends.
• Support operation team in facilitating monthly and quarterly, Quality/Guest Experience/Tactical Solve meetings and action planning sessions.
• Assist the leadership team in building the Quarterly Tactical Solve action planning.
• Develop and conduct service quality and brand standards audits with department head stakeholders.
• Support department heads in the annual quality evaluation audit and takes necessary actions post quality evaluation audit and guest experience evaluation.
• Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.
• Assist operations team on initiatives that drive guest satisfaction and business performance in key areas.
• Lead the implementation of IHG new quality tools and initiatives.
  
  

• Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.
• Own on-going sustainment activities to foster branded service culture and delivery.
• Collaborate with brand team and corporate L&D teams to enhance the brand program for effective delivery on-property.
• Ensure compliance with new or updated brand standards on a bi-annual basis.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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Join to apply for the Senior Learning & Talent Advisor role at Clyde & Co

Join to apply for the Senior Learning & Talent Advisor role at Clyde & Co

Title: Senior Learning and Talent Advisor

Department: Learning and Talent (HR)

Location: Dubai (minimum 3 days in the office) with frequent travel requirements (circa 20%) to offices across MEA region, in particular to Jeddah and Riyadh.

Scope: Middle East and Africa Region

Reports to: Head of Learning and Development

The Team

The Global Learning & Talent team serves over 5,000 people from over 60 offices across both fee earner and business services teams and provides specialist advice and learning solutions across a broad remit including: professional core skills training, continuing legal education, talent development programs, talent planning, coaching, career development initiatives and practice area or business specific L&D.

This role supporting the MEA region and being part of a global team, requires deep expertise across learning and talent development, including managing curriculum-based programmes, driving operational excellence and influencing stakeholders at all levels.

The Role

This role serves as a business partner to the MEA region, and reports into the Head of Learning and Development in the UK as part of the firm's global centre of excellence for learning and talent.

Working alongside another Senior Learning Advisor, this role will partner with regional HR business partners and senior stakeholders in the business to drive higher performance and growth in the MEA region, whilst also supporting the team's global strategy and priorities, equipping key stakeholder groups with essential professional development and behavioural skills, enabling successful career progression across the employee lifecycle.

Key Responsibilities

• Develop and implement engaging marketing strategies to promote the global learning and development portfolio to colleagues across the region.
• Review existing talent mapping initiatives, analysing data to identify gaps and opportunities for development, proposing talent development strategies in collaboration with HR Business Partners in the region whilst promoting future global talent initiatives to embed standardised global processes.
• Design and deliver engaging and impactful learning solutions for diverse audiences, partnering with external suppliers where required and ensuring content is leveraged globally first.
• Ensure that learning administration support delivered from the central service centre (UK based) is of a high quality and in compliance with regional and regulatory requirements.
• Support the delivery of the second phase of the hybrid KSA Trainee Programme in collaboration with key stakeholders, ensuring that mandatory requirements are tracked and reported. Collaborate with Early Careers Programme Lead to align with future global curriculums
• Collaborate with the global learning and talent team to implement a Global Legal Director learning curriculum that is aligned to the refreshed global competency framework with a particular focus on enhancing business development expertise and leadership capability.
• Provide project management and support to the Global Learning and Talent strategic priority projects, particularly in relation to blended learning delivery with digital learning resources and on-line engagement.
• Maintain the firm's external coaching offering and internal mentoring capability.
• Monitor regional L&D costs in accordance with budget as required. Bring forward to the Learning & Talent Management Team any cost saving opportunities and/or options for learning delivery that are scalable and will benefit other regions
• Provide regular dashboard reports to regional and global leadership to demonstrate the breadth of the learning and development portfolio in the region providing transparency on engagement and impact.
  
  

• Experienced learning and development professional with experience of working in professional services environments (preferably global).
• Demonstrated skills in facilitating and designing learning curriculums using the most up to date methodologies and technologies, tailoring to specific audiences.
• Proven track record in partnering with external suppliers to source high quality learning solutions and managing these relationships.
• Prior experience of working with regional and global cross-functional teams in complex environments undergoing significant transformation and modernisation.
• Confident in problem solving and knowing when to escalate issues to leadership.
• Able to communicate with brevity and in a timely manner, whilst managing expectations.
• Excellent interpersonal skills with the ability to partner, advise and influence at all levels of the business.
• Strategically minded with strong attention to detail.
• A self-starter and able to perform with minimal supervision.
• Comfortable working at pace in sometimes ambiguous situations with strong project management skills and a solution focused, pragmatic approach.
• Accreditation with psychometric tools is desirable, e.g. Discovery Insights, Hogan.
  
  

• Work as one. We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients. We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference. We help each other to be at our best and believe our differences result in greater achievement
• Act boldly. We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth
  
  

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Law Practice

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1. Support the coordination and delivery of a smooth and engaging onboarding experience for new team members, helping them feel welcomed and well-prepared for their roles.
2. Work closely with department heads to design and deliver a yearly training plan that supports both individual development goals and overall hotel objectives.
3. Identify training needs across departments and ensure that team members attend relevant sessions and maximize learning opportunities.
4. Assist in managing the hotel's training budget in collaboration with the Director of Talent & Culture, ensuring activities stay within budget and adapt to changing business needs.
5. Utilize guest feedback, internal surveys, and performance data to identify areas for improvement and shape future training initiatives.
6. Maintain communication by creating and sharing annual and quarterly training calendars, and promote attendance through clear communication.
7. Deliver and support training sessions directly, and guide team members on career development, qualifications, and learning pathways.
8. Monitor the effectiveness of training programs by tracking attendance and feedback, ensuring consistency and effectiveness of all department-level and on-the-job training.

Qualifications

• Minimum of 2 years of Learning & Development experience, preferably in a luxury setting.
• Ability to work effectively in a team environment and demonstrate initiative.
• Excellent presentation, communication, and interpersonal skills.

We are seeking a highly skilled Training and Development Manager to join our team. This role is responsible for delivering organized and impactful training programs that enhance the skills of our employees.

The ideal candidate will have significant experience in a pure training role, with a proven track record of advanced organizational skills. They will also possess excellent interpersonal skills, fashion sensibility, and emotional intelligence.

In this role, you will manage a team of trainers and develop training strategies that align with our business objectives. You will also be responsible for coaching employees on the boutique floor and ensuring that they have the necessary skills to deliver exceptional customer service.

This is an exciting opportunity for someone who is passionate about developing others and driving business results through training and development.

• Develop and implement training programs that meet the needs of our employees
• Coach employees on the boutique floor to improve their sales and customer service skills
• Manage a team of trainers and provide guidance and support as needed
• Develop training materials and resources to support employee development

• Significant experience in a pure training role
• Proven track record of advanced organizational skills
• Excellent interpersonal skills
• Fashion sensibility
• Emotional intelligence

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• A competitive salary and benefits package

We are a leading retailer in the fashion industry, dedicated to providing our customers with an exceptional shopping experience. Our company values include a passion for fashion, a commitment to excellence, and a desire to make a positive impact on our community.