266 IT Operations jobs in the United Arab Emirates

Operations Manager

Dubai, Dubai Concentrix

Posted 3 days ago

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Job Description

Job Title:
Operations Manager
Job Description
The Operations Manager - Customer Relations Centre will oversee the end-to-end management of client's multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand.
The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.
**Essential Functions/Core Responsibilities**
**Operational Leadership**
+ Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).
+ Monitor performance against SLAs, KPIs, and luxury service benchmarks.
+ Drive issue resolution, escalation management, and root-cause analysis.
+ Ensure workforce planning, scheduling, and staffing are optimized for service excellence.
**Transition & Change Management**
+ Lead transitions for new maisons, markets, or services into the call center ecosystem.
+ Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage
+ Ensure smooth implementation of new technologies (AI, automation, CRM platforms).
+ Establish governance mechanisms for change management and service continuity.
**Client Experience & Quality**
+ Partner with maisons to tailor support to brand-specific tone and expectations.
+ Develop a quality and training framework that ensures interactions reflect brand's luxury ethos.
+ Translate **Voice of the Customer** insights into tangible improvements.
+ Embed personalization and empathy into service design.
**People Leadership**
+ Recruit, coach, and develop a multilingual, multicultural team.
+ Create a **luxury service culture** with accountability, motivation, and engagement.
+ Establish career development pathways and ensure retention of top talent.
**Governance & Compliance**
+ Deliver all contractual and performance commitments.
+ Maintain robust reporting, documentation, and operational audits.
+ Partner with compliance and brand teams to safeguard client data and brand reputation.
**Continuous Improvement & Innovation**
+ Identify opportunities for **process optimization and cost efficiency** without compromising luxury standards.
+ Champion innovation in CX delivery (digital channels, AI, proactive service).
+ Benchmark against industry best practices to maintain client's leadership in service.
**Stakeholder Engagement**
+ Act as the **primary operational partner** for maisons and regional leadership.
+ Provide actionable business insights, reports, and recommendations.
+ Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an **integrated client journey** .
**Qualifications & Experience**
+ Bachelor's degree in Business, Operations, or related field (Master's preferred).
+ 10+ years of call center / CX operations experience, with at least 3+ years in leadership.
+ **Proven experience in luxury retail operations (either within BPO/call center outsourcing or directly in a luxury retail environment) is essential.**
+ Demonstrated success in **transitions, implementations, or large-scale operational setups** .
+ Strong background in **luxury, retail, hospitality, or premium service environments** .
+ Expertise in **CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.)** .
+ Commercial acumen: experience in budgeting, cost control, and efficiency management.
+ Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.
**Personal Attributes**
+ **Polished and professional presence** consistent with luxury service environments.
+ **Client-first mindset** with empathy and attention to detail.
+ Resilient under pressure, structured in problem-solving.
+ Hands-on, collaborative, and solutions-oriented leader.
+ Culturally agile and comfortable managing diverse, multilingual teams.
**Success Measures**
+ **Operational KPIs:** SLAs, AHT, FCR, CSAT consistently met or exceeded.
+ **Transition Success:** New Maison/market integrations delivered on time and seamlessly.
+ **Quality & Experience:** Client feedback reflects luxury service standards.
+ **Stakeholder Satisfaction:** Strong partnership feedback from Maisons and regional teams.
+ **Continuous Improvement:** Measurable efficiency gains and service enhancements delivered.
tal plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Language Requirements:
Time Type:
Full time
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Operations Manager

Abu Dhabi, Abu Dhabi Amazon

Posted today

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Job Description

Job ID: | Amazon.com Services LLC

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.

Our operation’s workflow has three major components: first mile – where the product is housed and ready for order; middle mile – where the order is hauled to your area; and last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

KEY RESPONSIBILITIES AND JOB ELEMENTS
  • Support, mentor, and motivate your team.
  • Lead large‑scope projects with site and regional impact.
  • Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Collaborate with all support teams—including Safety, Ops Integration, Loss Prevention, and Human Resources—to develop plans to meet business objectives.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
  • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).
  • Work a flexible schedule (weekends and/or overnight shifts).
BASIC QUALIFICATIONS
  • 3+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
PREFERRED QUALIFICATIONS
  • 1+ years of performance metrics, process improvement or lean techniques experience.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: October 23, 2025 (Updated about 2 hours ago)

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Operations Manager

Abu Dhabi, Abu Dhabi Amazon

Posted today

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Job Description

Job ID: | Amazon.com Services LLC

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

Key Responsibilities and Job Elements
  • Support, mentor, and motivate your team
  • Lead large‑scope projects with site and regional impact
  • Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
  • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
  • Work a flexible schedule (weekends and/or overnight shifts)
Basic Qualifications
  • 3+ years of employee and performance management experience
  • Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
  • 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: September 10, 2025 (Updated about 1 hour ago)

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Operations Manager

Abu Dhabi, Abu Dhabi Amazon

Posted today

Job Viewed

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Job Description

Job ID: | Amazon.com Services LLC

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data‑driven decisions and analytical problem‑solving.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

Key Responsibilities and Job Elements
  • Support, mentor, and motivate your team
  • Lead large‑scope projects with site and regional impact
  • Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
  • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
  • Work a flexible schedule (weekends and/or overnight shifts)
Basic Qualifications
  • 3+ years of employee and performance management experience
  • Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
  • 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: September 10, 2025 (Updated about 1 hour ago)

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Operations Analyst

Abu Dhabi, Abu Dhabi GAL Global Aerospace Logistics

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Job Description

We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today!

JOB DESCRIPTION & REQUIREMENTS

Operations Analyst

Published on 03/10/2025

Overview

The Operations Analyst is responsible for data analysis, project support for all assigned programs/projects, and implementing project management processes.

Key Responsibilities
  • Works closely with and under the direction of the assigned line manager in coordinating and supporting project planning and execution
  • Supports the development and management of metrics for reporting and decision making
  • Communicates status of activities, performance, risks and issues to internal and external customers
  • Supports the development of project charters, program management plans (PMP), and integrated master schedule
  • Supports the preparation of program/project budget and resource loading
  • Monitors team performance through Key Performance Indicators (KPIs)
  • Supports program and project managers in data gathering and analysis for the purpose of developing program plans, and reporting program performance and status
  • Provides input to program/project plan & project integrated plan
  • Prepares presentations for executives and managers
  • Supports risk management and mitigation planning
  • Supports issue management and resolution planning
  • Assists in the preparation of project team budget and monitors the financial performance versus budget so that the program is aware of anticipated costs, and areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
  • Assists and supports in developing processes to monitor progress and track results
  • Adheres to standard program or project management policies, systems, processes, and procedures based on best practices in accordance with GAL and Project Management Institute (PMI) standards
  • Communicates the requirements and implementation of procedures and instructions to team members and subordinates and monitors their adherence so that work is carried out in a controlled manner
  • Attends Training and Workshops for Program Management
  • Analyses data and converts into usable and valuable information
  • Develops framework and templates that would enable programs to effectively manage, control and report risks, issues and opportunities
  • Supports the program business rhythm framework in order to support program management activities in different program levels
  • Develops metrics and other tools to efficiently manage and control programs or projects and accurately monitor and report status
  • Prepares program MIS statements timely and accurately, to meet company and program requirements, policies, and standards
  • Ensures compliance to all relevant safety, quality, and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude
  • Handles any other reasonable requests or work task as allocated by the Line Manager or other Senior Management
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Operations Coordinator

Dubai, Dubai LINKVIVA Live Communications

Posted today

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Job Description

Keep the Wheels Turning Behind Every Seamless Event!

About Us

Founded in 2003, we’ve built a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events, our work blends logistical excellence with creative ambition to shape moments that matter.

We are LINKVIVA — creators of experiences that live beyond the day.

Our Energy (Values) – The 5Ps

People – We rise by lifting others.

Positivity – We see the light, even in chaos.

Perfection – Not flawless. But fearless in chasing better.

Passion – We lead with fire in the belly.

Why You Should Join Us

Operations Engine: Be the force behind systems, resources, and coordination that power events.

Logistics Champion: Support procurement, inventory, and vendor workflows.

Communication Hub: Manage operations-related updates between departments and vendors.

️ Detail Execution: Ensure daily operations run like a well-oiled machine.

About the Role

As an Operations Coordinator in Event Production, you will assist in organizing the logistical and administrative back-end of our event operations. You’ll coordinate resources, timelines, and deliverables, ensuring the engine behind every event runs smoothly and efficiently.

What You’ll Do

Vendor Management: Coordinate vendor bookings, orders, and service confirmations.

Procurement Support: Handle purchase requests, tracking, and delivery status.

Asset Coordination: Monitor equipment, stock, and materials required for events.

Scheduling & Admin: Maintain daily operations schedules, logs, and documentation.

Team Support: Assist production and operations teams with requests and coordination.

Compliance Tracking: Ensure policies, permits, and paperwork are submitted on time.

About You

️ Logistics-Lover – You thrive on structure, lists, and behind-the-scenes coordination.

️ Strong Communicator – Can follow up, chase, and clarify without missing a beat.

️ Detail-Driven – Spot gaps before they become problems.

️ Reliable – You’re the person teams count on to keep things moving.

️ Solution-Seeker – Always looking for better, faster, smarter ways to work.

What You Need to Apply

Experience supporting operations, logistics, or production teams.

Familiarity with procurement, scheduling, or inventory processes.

Strong organizational and problem-solving skills.

Ability to work under pressure and handle multiple priorities.

Valid UAE driver’s license is a plus.

Ready to Be the Backbone of Operations?

Join LINKVIVA and keep the machinery of event production running at full speed. Apply now and become a key player behind the scenes!

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Operations Analyst

Dubai, Dubai Algoquant LTD

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Job Description

Location: Remote / US timezone Team: Operations Reporting to: Operations Lead

About AlgoQuant

At AlgoQuant, we're building the future of digital asset management; grounded in rigorous research, world-class technology and a relentless focus on performance.

We began as a proprietary trading firm, developing sophisticated algorithmic strategies and operating in some of the most complex and fast-moving markets. That DNA remains at our core, but today we are evolving into a fully remote, globally distributed investment management business. This transformation reflects a broader ambition: to scale our edge, deliver institutional-grade results, and set new standards for the industry.

Our quantitative environment is built to empower innovation, combining vast data capabilities, disciplined model development, and highly automated execution. Risk is embedded in every layer of our thinking, with robust measurement, control, and scenario analysis integrated into our systems and decision-making. Technology is not just a tool for us, it’s a core competency and a competitive advantage.

Role Overview

We’re hiring an Operations Analyst based in Dubai to support and scale core operational workflows across fund administration, treasury operations, and investor onboarding. You’ll work directly with our Head of Operations to manage high-priority processes including fund transfers, exchange account management, investor data systems, and data room maintenance.

This is a hands-on role requiring precision, pace, and discretion. You'll be a key node across cross-functional projects, driving execution across internal teams and external service providers.

Responsibilities

Fund Operations

  • Facilitate and reconcile crypto and fiat movements, including Fireblocks transactions, bank approvals, on-exchange transfers and custody flows, and internal rebalancing and fund accounting adjustments.
  • Open and maintain accounts across exchanges, OMS/PMS and custodians
  • Coordinate fund flows with trading teams and external providers
  • Support entity structuring logistics for new strategies and fund vehicles
  • Assist with onboarding and offboarding exchanges, service providers, and other counterparties

Financial Operations

  • Assist with maintaining, updating, and revising registries of accounting categories (investors, accounts, instruments, etc.) and journals of internal activities (treasury transfers, corporate hedge, etc.)
  • Monitor the flow of financial operations through the company, flagging irregularities
  • Assist with related financial calculations and reports
  • Maintain and update HubSpot pipelines (contacts, companies, deals)
  • Input and update investor data accurately
  • Track and manage DocSend data room access and activity
  • Support the preparation of investor communications and onboarding materials

Documentation & Data Room Management

  • Maintain structured, standardised investor data rooms across fund entities
  • Ensure documents are up-to-date, well-categorised, and compliant
  • Coordinate with legal and compliance teams to ensure data completeness and accuracy

Project Management & Cross-Team Support

  • Support concurrent workflows with different timelines and stakeholders
  • Operate as an extension of the Head of Operations to ensure continuity and delivery
  • Track dependencies, preempt roadblocks, and help systematise repeatable processes
Requirements
  • 2–5 years of experience in operations roles within a hedge fund, crypto fund, or financial services firm
  • Strong project management, organisational, and documentation skills
  • Ability to manage competing priorities in a fast-paced environment
  • Strong written and verbal communication, especially in investor-facing contexts
  • Hands-on experience with Fireblocks
  • HubSpot
  • DocSend
  • NAV Consulting
  • Google Workspace
  • Exchange/custody platforms (e.g., Coinbase Prime, Anchorage)

Bonus Points

  • Experience in investor relations, fund formation, or fund administration
  • Knowledge of crypto market infrastructure and digital asset tooling
  • Familiarity with project management frameworks
What Success Looks Like
  • Operational workflows are executed flawlessly, with timely settlement and zero errors
  • Investor onboarding is smooth, professional, and well-documented
  • Data rooms and documentation are current, complete, and always audit-ready
  • You become a trusted operations partner across trading, investor relations, and compliance
  • You proactively improve existing processes and help design scalable systems
Why Join AlgoQuant
  • Join a high-performance, globally distributed team tackling some of the hardest problems in digital asset investing
  • Gain exposure to institutional-grade infrastructure in one of the fastest-growing asset classes
  • Work alongside experienced professionals in trading, engineering, operations, and fund management
  • Be part of a firm that values autonomy, continuous learning, and decisive execution
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About the latest It operations Jobs in United Arab Emirates !

Operations Coordinator

Dubai, Dubai Khansaheb Group

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Job Description

Dubai Career Level: Entry Level (Less than 2 years of Experience) Education: Diploma Full time 17 hours ago

Positions: 1 No. of Application: 0

Job Views: 0

Role Purpose:

An Operations Coordinator oversees and coordinates various aspects of daily business operations within an organization, ensuring smooth workflow and efficient processes. They manage schedules, handle logistics, facilitate communication, and contribute to process improvement initiatives.

Key Task and Responsibilities:
  • Coordinate with procurement, subcontractors, and customers for the timely execution and delivery of:Subcontracted VCDs
  • Duct fabrication orders
  • Any other outsourced production-related activities
  • Maintain and update production documents, including job cards, production schedules, and daily output reports.
  • Monitor the progress of subcontracted works and notify the Production Manager of any delays quality concerns.
  • Ability to manage multiple priorities and follow up with various stakeholders.
  • Support the operations with report generation, communication, and document control.
Experience, Knowledge and Skills:
  • Bachelors Degree with 1 year of working experience in any similar domain.
  • Strong organizational skills to manage multiple tasks and deadlines effectively.
  • Excellent verbal and written communication skills for interacting with various stakeholders.
  • Ability to analyse situations, identify problems, and develop effective solutions.
  • Meticulousness in maintaining records and ensuring accuracy.
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Operations Manager

Saka Group

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Job Description

We are seeking a highly skilled and experienced Operations Manager to join our team. The ideal candidate will have a strong background in operations management within MEP Sector, having a focus on automation and streamlining processes. The Operations Manager will work closely with the CEO to ensure efficient and effective business operations.

Responsibilities

Streamline Operations: Identify areas for improvement and implement strategies to optimize operational processes, enhance productivity and maximize efficiency.
Automation Implementation: Identify opportunities to automate manual tasks and processes within the organization to improve overall productivity and reduce costs.
Team Management: Lead, mentor, and manage a team of professionals, providing guidance, support, and training to ensure high performance and employee development.
Performance Monitoring: Develop and implement performance metrics and key performance indicators (KPIs) to monitor and evaluate the effectiveness of operations.
Budgeting and Cost Control: Collaborate with the finance department to develop and manage budgets, control costs, and ensure efficient resource allocation.
Vendor Management: Establish and maintain relationships with suppliers, contractors, and vendors, ensuring timely delivery of services and materials while maintaining quality standards.
Compliance and Quality Assurance: Ensure compliance with relevant regulations, industry standards, and quality control measures, promoting a culture of continuous improvement and adherence to best practices.
Reporting and Analysis: Prepare regular reports on operational performance, identifying trends, issues, and areas for improvement, and present findings to senior management.
Strategic Planning: Collaborate with the CEO and other stakeholders to develop and implement strategic plans that align with the company's goals and objectives.
Stakeholder Communication: Act as a liaison between different departments, fostering effective communication and collaboration to ensure smooth operations and optimal results

Qualifications and Requirements

Bachelor's degree in Engineering, Business Administration, or a related field. Master's degree is a plus.

  1. Minimum of five years of hands-on experience in operations management, preferably within the MEP Sector or Facilities Management in UAE.
  2. Strong understanding of business operations, process improvement, and automation techniques.
  3. Proven track record of successfully streamlining operations and implementing process improvements.
  4. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
  5. Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
  6. Exceptional communication and interpersonal skills, with the ability to collaborate effectively at all levels of the organization.
  7. Valid UAE driving license.
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Operations Manager

Dubai, Dubai Omanyp

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Job Description

Leading player in the Aviation, Aerospace industry

  • Develop and implement MRO operational strategy aligned with industry best practices and continuous improvement.
  • Lead and supervise floor line and shop floor management across all six gate operations (disassembly, repair, assembly, testing, final inspection), ensuring seamless transitions.
  • Ensure adherence to safety, regulatory, and airworthiness compliance standards (Part 145, FAA, EASA).
  • Develop and manage budgets for MRO operations, including CAPEX and OPEX, workforce planning, and financial efficiency.
  • Monitor and drive KPIs such as Turnaround Time (TAT), On-Time Delivery (OTD), efficiency, and utilization rates across all gates.
  • Implement Continuous Improvement (CI) initiatives, Lean Six Sigma methodologies, and process optimizations.
  • Ensure Day 1 operational readiness, including ERP testing, mock operations, and risk mitigation.
  • Identify and mitigate potential risks across MRO operations for regulatory compliance and business continuity.
  • Collaborate with senior management, cross-functional teams, and external stakeholders (OEMs, suppliers, regulators) to optimize workflows.
  • Proven MRO expertise: In-depth knowledge of engine maintenance, repair, and overhaul processes, covering Gate 0 to Gate 5 operations - atleast assembly and disassembly
  • Strong project and change management skills: Ability to lead large-scale operational transitions, CI initiatives, and ERP implementations.
  • Deep technical and commercial acumen: Understands aviation maintenance, supply chain, cost optimization, and regulatory requirements while balancing precision with commercial viability.
  • Mastery of Lean Six Sigma and CI methodologies: Expertise in optimizing workflows, eliminating waste, and improving TAT, OTD, efficiency, and utilization rates.
  • Operational Readiness & Industrialization proficiency: Skilled in setting up scalable processes, workflow integration, facility layout, and process automation for Day 1 readiness.
  • Expert in Quality Assurance & Compliance: Strong understanding of aviation industry standards, airworthiness regulations, and OEM/customer requirements
  • Proficient in Production Planning & Resource Optimization: Ability to manage production schedules, manpower allocation, and capacity planning.
  • Experience in Technology Integration & Digitalization: Strong ability to implement and optimize ERP systems and automation tools.
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