5 617 IT Operations jobs in the United Arab Emirates

Senior Operator

The Enterprise Command & Control Center requires a Senior Operator to manage its operations, ensuring the smooth and safe operation of the Road and Transportation network in Dubai.

• Preparing daily operational reports for the Roads and Transportation network in Dubai, including incident reports and performance reports.
• Responding to notifications for unplanned events on the EMMS C2 system and verifying them using EC3 tools such as GIS maps, CCTV cameras, and dashboards.
• Documenting actions and proceedings, and closing notifications according to approved work procedures.
• Working in shifts covering 24/7 operations, including nights, weekends, and public holidays.
• Operating the Mobile Command Vehicle (MCV) during emergencies, crises, and major events.
• Executing additional duties assigned by the direct line manager or the Department Director.

• UAE nationality.
• Full-time schedule.

We are seeking an experienced Network Operations Manager to drive innovation and execution in our busy transportation network.

About the Role

• The successful candidate will be responsible for maintaining high service standards, prioritizing and improving safety at delivery stations, supervising logistics teams, and monitoring team performance.
• This role involves communicating with delivery service providers, setting expectations, and raising quality of deliverables. Additionally, the candidate will assist with training and mentoring new associates and follow up on process-related issues as required.
• Key responsibilities include supervising shipment dispatch, timely monitoring of cost of supply runs, managing metrics, identifying opportunities for improvement, and leveraging maps to analyze store distribution and ADE scouting.
• The Network Operations Manager will also participate in continuous improvement projects and present program quality metrics in meetings with station stakeholders.
• Collaboration with Field Team members is essential to improve operational aspects impacting customer experience.

Key Skills and Qualifications

• Proven experience in a similar role or industry, with a focus on operations management and logistics.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
• Able to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Proficient in using technology to analyze data, track metrics, and optimize processes.

What We Offer

• A competitive salary and benefits package.
• Ongoing training and development opportunities to support your career growth.
• A collaborative and dynamic work environment.
• The opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.

About Us

We are a leading organization in the transportation and logistics industry, committed to providing exceptional service to our customers and clients. Our mission is to drive innovation and execution in our busy transportation network, ensuring that we meet the evolving needs of our customers and stakeholders.

• Perform 12X7 Monitoring, Incidents response, isolation, L1 troubleshooting, and SOP (Standard Operating Procedures) based troubleshooting
• Provide remote and on-site support where necessary to remediate virtual or physical failures or malfunctioning of the monitoring solution.
• Proactively monitor Client IT infrastructure and continuously maintain, automate, and tune monitoring and reporting platforms.
• Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting.
• Categorize issues and escalate to the appropriate team where necessary.
• Generate and analyze performance reports, for various systems and highlight trends and anomalies to assist higher-tier engineers to perform preventive measures.
• Follow-up and document all incidents resolutions and closure comments for future reference and audits.
• Coordinate externally or internally for planned and unplanned activities and confirm services restoration.
• Carry out routine basic maintenance work, upgrades, or other duties assigned.
• Work on varied shifts to perform above mentioned responsibilities.
• 12/7 onsite, 24X7 remote for High Severity Tickets.
• Thorough understanding and experience in key network monitoring and logging protocols, including but not limited to, SNMP, NetFlow, Syslog, WMI.
• Solid understanding in Enterprise infrastructure and services
• Experience in troubleshooting Network, LAN/WAN technologies, VM-Ware, Wintel, Azure and cloud technologies.
• Solid understating in Network and servers operating systems, including Windows, Linux, Cisco IOS NX-OS.
• Thorough understanding and experience in wireless platforms, preferably in Cisco and Meraki.
• Solid understanding in OSI and TCP/IP layers
• Experience in working within ITIL or similar ITSM frameworks
• Good understanding of virtualization and cloud technologies

Lead the Networking and Technical Support Functions to ensure stable operation in accordance with digital strategy.

• Plan, direct, and design network systems for smooth functioning.
• Supervise development, configuration, maintenance, and support of electronic network devices and software.
• Develop policy for controlling network access and establish procedure for activating or terminating communication links.
• Implement measures to control access to the network and verify identity verification procedures.
• Apply segregation controls across internal, external, wireless networks, and digital telephone communication according to protocols.
• Implement security and operational controls for communications with networks outside control.
• Design network projects according to departmental requirements and monitor their implementation.
• Review technical reports for electronic systems related to networks and submit them to the manager.

The NOC/ Traffic Engineer plays a pivotal role in coordinating between DM Project Team and supervision teams, Contractor NOC representative and local authorities in Dubai. They review design deliverables with local authorities and secure necessary approvals and permits in a timely manner. The jobholder is the key conduit of authorities' comments and requests for design changes to relevant project teams, ensuring the incorporation of requested modifications.

To succeed in this position, one must possess in-depth knowledge of engineering standards and codes. A sound understanding of local authorities' regulations, codes, and guidelines is also essential. Additionally, they should have solid knowledge of engineering design and demonstrate good communication, organization, and planning skills. Proficiency in spoken and written English and Arabic is required.

• Bachelor's degree in Civil Engineering
• 8+ years of experience in the Architecture, Engineering and Planning Industry in a top-tier regional/multinational engineering consultancy firm
• Demonstrated roles in design or authorities' coordination
• Experience with authorities coordination for large projects within the region

As a valued member of our team, you will have the opportunity to work on diverse and challenging projects that make a lasting impact. Our collaborative environment fosters growth and development, providing you with the support and resources needed to excel in your career.

This role is an excellent opportunity to leverage your expertise and contribute to the success of our organization. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Network Operations Center Coordinator

We are seeking a skilled professional to oversee Network Operations Center activities for our transportation project in the GCC region.

This role involves monitoring and managing D&B contractors' network operations during the design review and construction stages to ensure system availability and performance.

• Monitor network operations to guarantee system reliability and efficiency.
• Coordinate network activities of D&B contractors, ensuring seamless collaboration.
• Review and approve network-related designs and plans submitted by contractors, guaranteeing compliance with industry standards.

The ideal candidate will possess a Bachelor's degree in Information Technology or a related field and at least 5-7 years of experience in network operations.

We offer a competitive compensation package, including transportation allowance, medical and life insurance cover, annual leave, company gratuity scheme, discretionary bonus scheme, annual flight allowance, and employee well-being program.

This role is based in Dubai, and we are committed to providing quality and fairness for all job applicants and employees, regardless of gender, marital status, age, race, ethnic origin, religious conviction, or disability.

We strive to create a workplace that values diversity, inclusion, and employee satisfaction.

The Sr. NOC Engineer plays a pivotal role in ensuring the timely completion of projects.

The role of a Civil Supervisor is crucial in ensuring the smooth operation of infrastructure assets and maintenance works. This position requires strong leadership skills, technical knowledge, and attention to detail.

• Manage daily operations, including reactive maintenance and repairs of infrastructure assets.
• Oversee resource allocation, personnel, equipment, and materials for infrastructure maintenance and repairs.
• Ensure safety compliance and lead by example in safe working practices.
• Conduct regular quality checks and inspections to maintain high-quality service delivery.

• Civil Engineering Diploma/ITI with 8 years' experience in facilities management services.
• IOSH Supervising Safely or equivalent certification.
• At least 4 years' experience in a supervisory role.
• Good knowledge of all elements of facilities management services, both hard and soft.
• Fluency in English and additional languages is a plus.

This role is ideal for individuals with strong leadership skills, technical expertise, and a passion for maintaining high standards in infrastructure works.

• Mid-career professional with 2+ years of experience in a related field.

We are seeking an experienced and strategic
NOC Manager
to lead our
24/7 Network Operations Center (NOC)
based in Dubai. In this role, you will oversee network operations, ensure SLA compliance, and manage a skilled team of engineers to deliver world-class service to multiple customers.

Key Responsibilities

• Lead, mentor, and manage a high-performing NOC team.
• Drive
  incident, change, and problem management
  , ensuring timely resolution and customer satisfaction.
• Oversee monitoring tools and proactively prevent downtime or service impact.
• Manage multiple customer accounts, ensuring SLA compliance and avoiding breaches.
• Collaborate with internal and external stakeholders to align NOC operations with business objectives.
• Generate and analyze operational reports, ensuring compliance with
  ITIL frameworks
  and industry best practices.
• Continuously optimize NOC processes to improve efficiency and service delivery.

Qualifications & Experience

• 7+ years of experience
  in NOC operations, with at least
  3 years in a leadership role
  .
• Strong knowledge of
  network monitoring platforms and ticketing tools
  aligned with ITIL processes.
• ITIL Certification is mandatory
  ; additional certifications are an advantage.
• Proven track record in
  team leadership, SLA management, and operational excellence
  .
• Excellent communication, analytical, and decision-making skills.