370 IT Production Support jobs in the United Arab Emirates
IT Production Support
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Join to apply for the IT Production Support role at Zurich Insurance
Join to apply for the IT Production Support role at Zurich Insurance
Job Summary
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.
Job Summary
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.
To support our expansion, we’re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Senior Manager – Business Transformation, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customer portfolios.
Job Accountabilities
As IT Production Support, your role will:
- Monitor & Maintain Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.
- Troubleshoot & Resolve Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.
- Incident & Problem Management Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.
- Continuous Improvement Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.
- Stakeholder Communication Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.
- Compliance & Security Ensure all support activities follow Zurich’s security, compliance, and risk management standards, especially when working with third-party vendors.
- Opportunity to work with modern cloud technologies and leading SaaS platforms.
- Be part of a global, collaborative team focused on continuous improvement.
- Grow your technical, communication, and problem-solving skills.
- Make a real impact by supporting solutions used by Zurich and our customers every day.
To be successful in your role, you will need:
- Bachelor’s degree (or equivalent) in Information Technology and 5 or more years of experience in related field
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.
- Strong troubleshooting and analytical skills.
- Clear, customer-focused communication.
- Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.
- Understanding of security, compliance, and data privacy in cloud environments.
- Willingness to participate in on-call rotations and support coverage as needed.
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): AE - Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Taniya Baby
- Closing date: 29 August 2025
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Insurance and Financial Services
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Develop and maintain business applications using Oracle PL/SQL procedures, Unix shell scripts, and Windows batch scripts. Design and implement automated workflow codes to address recurring issues. Manage jobs triggered via ControlM software for both Linux and Windows script. Provide technical documentation and support for Telecom Banking and Retail production scripts using GIT repository, Jenkins, and JIRA. Utilize Fircosoft tools like Filter Engine, Fircosoft User Manager, Multilist Manager, and Multilaws Manager for global name and transaction screening. Collaborate with cross-functional teams to ensure timely delivery against aggressive deadlines. Perform impact assessments and provide recommendations using Fircosoft tools.
#J-18808-LjbffrCoordinator, Production Support
Posted 1 day ago
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Job Purpose: Coordinates, follow-up and monitor operation & production plans for the Team. Monitor and report the monthly operation & production activities to ensure the Company meets its monthly targets. Prepare and disseminate production related reports.
Job Specific Accountabilities- Provide daily support to Engineers. Develop and maintain a technical record system holding production related standards, procedures & guidelines.
- Act as a focal point for disseminating operation & production related documents to all concerned parties.
- Provide coordinated fields input to concerned Divisions during all development plant / project phases (including conceptual studies, project identification, basic and detailed engineering construction and commissioning).
- Prepares the daily, weekly, monthly, and annual reports related to operation & production.
- Coordinate with all concerned disciplines within the assigned fields on matters related to operation & production plans, projects, plant modifications and asset replacement programmes in order to prepare necessary documents.
- Maintain a schedule of activities related to operations & production plans, projects, plant modifications and asset replacement.
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Diploma – Technical Discipline.
Minimum Experience, Knowledge & Skills5 years of relevant experience preferably in the oil and gas industry
Seniority level- Associate
- Full-time
- Marketing, Public Relations, and Writing/Editing
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Production Support Engineer
Posted today
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Operational Support • Production/Non-Prod Intellect application operational support on a shift basis (24/7) for multiple international regions. • Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes. • Installation of Intellect products for new environment setups (SIT, UAT, DEV). • Intellect EOD environment setup on Unix platform and execution. • Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python) • Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB. • Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (e.g., CPU, Memory, response time). • Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations. • Creating and managing change requests on core application, infra, security, compliances associated, including assessing risk, planning, and implementing changes. • Importing scan results into a vulnerability management tool (e.g., RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
Requirements
• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX). • Handling IRR-related tasks. • Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting. • Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management. • Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management. • Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management. • Strong understanding of SQL, with the ability to write efficient queries and manage databases. • Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan. • Performing monthly OS and DB, Java patching including: • Patch research and analysis, Testing and validation. • Deployment and implementation with infra team support, Verification and reporting. • Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically. • Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services. • Following bank policies and processes based on standard procedures and SOP documents. • Audit support responsibilities.
About the company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.
Application Production Support Expert
Posted 1 day ago
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Our organization seeks an experienced professional to fill the role of Application Support Specialist. The successful candidate will be responsible for delivering technical support services for various hardware and software systems, including ATM/CDM/ITM machines and Aptra activate applications.
- Strong knowledge and hands-on experience in troubleshooting and resolving complex issues related to ATM/CDM/ITM aptra activate applications.
- Excellent problem-solving skills, with the ability to identify and resolve problems efficiently.
- Experience in managing multiple applications and ensuring their smooth operation.
- Ability to communicate effectively with internal stakeholders and external vendors.
- Minimum 3-6 years of experience in application production support in a banking or financial domain.
- Hands-on experience in proactive monitoring, incident analysis & resolution, root cause analysis (RCA) related to applications.
- Ensure accurate and timely resolution of production issues within Service Level Agreements (SLAs).
- Strong understanding of ATM/CDM software/hardware and transaction flows.
- Ability to read logs and troubleshoot ATM/CDM production issues.
Requirements:
- Strong knowledge of taxonomies (IaaS, PaaS & SaaS) and data exchange languages (JSON , XML).
- Knowledge of ISO8583 and switching standards.
- Knowledge of APIs ecosystem and agile delivery principles.
- Knowledge of microservices with basic knowledge of MongoDB.
- Knowledge of SQL server.
- Interest in working on production support and root cause investigations.
Highly Experienced Application Production Support Engineer
Posted 1 day ago
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Serve as a highly skilled engineer to provide timely application production support services.
About the Role- Monitor application performance using tools such as Dynatrace, Datadog and Prometheus for real-time insights.
- Deliver proactive support for production applications ensuring continuous uptime and reliability through troubleshooting and incident management.
- Collaborate with cross-functional teams to resolve complex incidents efficiently.
- Implement automated monitoring, alerting and log analysis for proactive issue resolution to minimize downtime.
- Work closely with stakeholders to ensure service level agreements (SLAs) are met and key performance indicators (KPIs) are achieved.
- Participate in root cause analysis (RCA) and propose long-term solutions for recurring issues.
- Support deployments, patching and upgrades in production environments to maintain system integrity.
- Minimum 35 years of experience in application production support or related roles.
- Hands-on expertise with Dynatrace, Datadog and Prometheus for monitoring and alerting.
- Experience in incident management, troubleshooting and log analysis for efficient problem-solving.
- Familiarity with banking and financial domain applications and regulatory requirements for compliance.
- Knowledge of cloud platforms like AWS, Azure or GCP is an added advantage.
All mandatory benefits as per UAE labor laws will be provided.
Key SkillsSplunk, IIS, SQL, .NET, Perl, Shell Scripting, WebLogic, Java, Sybase, Oracle, Application Support
Employment Type : Full Time
Experience: years
Vacancy: 1
Production Support and Incident Manager
Posted 1 day ago
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Dubai, United Arab Emirates | Posted on 07/29/2025
myZoiis changing lives for the better for those who deserve it the most. We are an exciting fintechstart-up aiming to promote financial inclusion globally. Our vision is toprovide a level playing field to the unbanked and the underbanked in accessingessential financial services in an affordable, convenient, and transparentfashion. We are looking for smart, ambitious, and purpose-driven individuals tojoin us in this journey.Please apply via the link below if you areinterested.
Lead criticalincident response and production support operations for our regulated fintechplatform, ensuring maximum system availability and rapid resolution of servicedisruptions. Drive operational excellence through proactive monitoring,incident management, and continuous improvement initiatives.
- Leadmajor incident response, coordinating cross-functional teams during criticaloutages
- · Establishand maintain incident severity classifications and escalation procedures
- Conductpost-incident reviews and drive implementation of preventive measures
- Maintainincident communication protocols with internal stakeholders and customers
- Ensurecompliance with regulatory reporting requirements for system incidents
- Manage24/7 production support operations and on-call rotations
- Monitorsystem health, performance metrics, and service level agreements
- Coordinatewith development teams for emergency fixes and deployments
- Overseeproduction change management processes and release coordination
- Maintaindetailed runbooks and operational documentation
- Leadand mentor production support engineers and incident response team
- Developteam capabilities through training and knowledge sharing initiatives
- Establishperformance metrics and conduct regular team assessments
- Fostera culture of operational excellence and continuous learning
- Ensureincident management processes meet DIFC/UAE financial regulatory requirements
- Maintainaudit trails and documentation for regulatory examinations
- Coordinatewith compliance teams on operational risk assessments
- Implementcontrols to meet business continuity and disaster recovery standards
- Designand implement monitoring solutions and automated alerting systems
- Driveadoption of DevOps practices and infrastructure as code
- Leadroot cause analysis initiatives and implement long-term fixes
- Collaboratewith engineering teams to improve system reliability and observability
- TechnicalDegree
- ITILFoundation or higher
- AWScloud certifications
- 5+years experience in production support or incident management roles
- Strongbackground in cloud platforms (AWS) and containerization (EKS)
- Experiencewith monitoring tools (Datadog, CloudWatch), Alarms
- F amiliaritywith CI/CD pipelines and automated deployment processes
- StrongJira Skills esp, JSM, Alerts, On-Call Scheduling, Escalation and automaton
- Appreciationof SRE best practices to foster continuous improvements
- Understandingof Incident and Problem Management, PIR process
- Stronginvestigation and remediation skills
- · Knowledgeof SLOs, SLIs, MTTD, MTTR and SRE practices
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- Youhave strong communication skills, curiosity and are a quick learner
- Youenjoy a creative fast paced agile world
- Youenjoy mentoring and teaching other developers to create a world class cohesiveteam
- Youare happy to jump in to lead incidents and problems
- Youare happy to consider the strategic needs to ensure continuous improvement
- Youenjoy making friends, having fun
AtmyZoi we strive to create a both a product and a team that embraces equality,inclusion, diversity and freedom. We want people who can be themselves andbring their own brand of value to the team. Come and join us
L2 - Support Engineer (Production Support)
Posted 1 day ago
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Join to apply for the L2 - Support Engineer (Production Support) role at Dicetek LLC .
Requirements3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.
Prior experience in a retail banking or financial services environment is highly preferred.
Technical Skills- Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
- Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
- Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
- Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
- ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
- Ability to work under pressure and manage multiple priorities in a time-sensitive environment.
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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L2 - Support Engineer (Production Support)
Posted 4 days ago
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Join to apply for the L2 - Support Engineer (Production Support) role at Dicetek LLC.
Requirements3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.
Prior experience in a retail banking or financial services environment is highly preferred.
Technical Skills- Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
- Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
- Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
- Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
Certifications (Preferred)
- ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
- Ability to work under pressure and manage multiple priorities in a time-sensitive environment.
Employment Details
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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#J-18808-LjbffrCoordinator, Production Support (Production Planning Team - P&T)
Posted 5 days ago
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Job Description
Coordinates, follow-up and monitor operation & production plans for the Team. Monitor and report the monthly operation & production activities to ensure the Company meets its monthly targets. Prepare and disseminate production related reports.
Job Specific Accountabilities
• Provide daily support to Engineers. Develop and maintain a technical record system holding production related standards, procedures & guidelines.
• Act as a focal point for disseminating operation & production related documents to all concerned parties.
• Provide coordinated fields input to concerned Divisions during all development plant / project phases (including conceptual studies, project identification, basic and detailed engineering construction and commissioning).
• Prepares the daily, weekly, monthly, and annual reports related to operation & production.
• Coordinate with all concerned disciplines within the assigned fields on matters related to operation & production plans, projects, plant modifications and asset replacement programmes in order to prepare necessary documents.
• Maintain a schedule of activities related to operations & production plans, projects, plant modifications and asset replacement.
• Coordinate and participate in the field review of all designs, procedures and plans related to projects with particular emphasis to incorporate fields operating philosophy, work practices and gained experience.
• Develop plans, in coordination with all field concerned departments for field contribution to plant commissioning and operation. Such plans would take into account manpower availability and required training.
Minimum Qualification
Diploma - Technical Discipline.
Minimum Experience, Knowledge & Skills
5 years of relevant experience preferably in the oil and gas industry
Production support for wealth management systems
Posted 1 day ago
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Job Description
Join to apply for the Production support for wealth management systems role at Dicetek LLC
Production support for wealth management systemsJoin to apply for the Production support for wealth management systems role at Dicetek LLC
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Core domain and techno-functional competencies
- Strong experience with implementation and Production support of Wealth & investment systems. Focused experience with wealth asset classes (equities, bonds, funds.etc), retirement planning, corporate actions, and Robo Advisory.
- Strong experience in Brokerage and Trading domain. Deep Knowledge of at least one system for trading in UAE (ADX & DFM), and international markets.
- Knowledge to Virtual assets model and implementations.
- Knowledge in Bancassurance systems, and Initial Public offering (IPO) systems.
- Take up on-call rotation role and provide 24/7 technical support.
- Ability to troubleshoot and resolve complex production issues efficiently, provide Root cause analysis, and provider permanent resolution.
- Graphical reporting for the health of supported systems.
- Coordination with respective product owner(s) for strategic enhancements to improve the systems' resilience.
- Strong hands-on experience of relational databases (Oracle, SQL Server) and moderate knowledge NoSQL databases (like MongoDB).
- Proficiency in cloud platforms and cloud architecture (AWS, Azure).
- Experience in designing and using APIs, microservices, and integration solutions.
- Experience in software development, including proficiency in programming languages (Java, .net Core and frameworks.
- Understanding of cybersecurity principles, data privacy regulations and security architecture.
- Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools.
- Awareness of emerging technologies in Fintech, such as blockchain, AI/ML, and digital wallets.
- Proficiency in architectural design tools (Visio, Draw.io).
- Familiarity with project management software (JIRA, Confluence)
- Understanding of Consumer banking products and services such as savings accounts, loans, mortgages, credit cards, and online banking.
- Knowledge of UAE banking regulations, Central Bank guidelines, Open Banking and international banking standards.
- Insight into risk assessment, fraud detection, and mitigation strategies specific to consumer banking.
- Understanding in payment systems, transaction processing, and settlement mechanisms.
- Strong analytical and problem-solving abilities to address complex banking challenges.
- Flexibility to adapt to the rapidly changing banking landscape and new technologies.
- Knowledge of best practices for change management and code releases.
- Seniority level Not Applicable
- Employment type Contract
- Job function Finance and Sales
- Industries IT Services and IT Consulting
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