6 Process Improvement jobs in the United Arab Emirates

This is a key role that requires the ability to analyze and optimize business processes. The Process Optimization Specialist will work closely with clients to understand their current process challenges and develop strategies for improvement.

The ideal candidate will have strong analytical skills, experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes, and excellent communication skills.

We are looking for someone who can:

• Analyze as-is processes within client organizations and identify areas for improvement
• Develop process improvement strategies and roadmaps
• Conduct requirement-gathering workshops

Duties and Responsibilities:

• Design and implement end-state processes and procedures
• Develop user guides and facilitate training programs
• Ensure chargeability and customer satisfaction ratings

Required Skills and Qualifications:

• Strong analytical skills
• Experience working with ITIL4 Best Practices or ServiceNow Out of the Box processes
• Excellent communication skills

Benefits:

• Certifications: Complete at least two CIS certifications per year
• Support pre-sales/sales engagements

Others:

• Collaborate with the Practice team to develop standard best practice documentation
• Contribute to project quality success metrics

Job Title: Operations Process Improvement Manager

We are seeking a skilled and experienced professional to lead the development, implementation, and measurement of standard work processes that drive customer experience and performance improvement within our delivery station network.

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

Join to apply for the Business Process Improvement & Reengineering Specialist role at Greenfix Property Care

As a Business Process Improvement & Reengineering Specialist, you will play a crucial role in analyzing and improving our organization's business processes to drive efficiency and enhance overall performance. You will be part of the management team and report to the General Manager. In this role, you will collaborate with various teams across the company, to identify areas for improvement and implement solutions.
Your role as a Business Process Improvement and Reengineering Specialist at will contribute to the company's growth and development by streamlining processes, improving operational efficiency, and driving continuous improvement.
Key Responsibilities

• Interact with all levels of management and conduct and document in-depth analysis of existing business processes to identify inefficiencies and bottlenecks.
• Develop and implement strategies for process improvement, considering both operational and technological solutions.
• Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
• Utilize data analysis tools and techniques to identify trends, patterns, and areas of improvement.
• Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
• Provide training and guidance to employees on new processes and best practices.
• Stay up-to-date with industry trends and advancements in business process reengineering methodologies.
  

• Bachelor's or Master’s degree in Business Administration, Management Information System, or any related field.
• 8-10 years of progressive experience in business analysis, business process reengineering or process improvement roles.
• Demonstrated track record of reengineering business processes and driving adoption across organization/department.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions.
• Experience of implementing continuous improvement processes.
• Clear understanding of business process streamlining methodologies.
• Proficiency in process mapping and modeling tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of Lean Six Sigma methodologies and other process improvement frameworks is preferred.
  

• Increased efficiency and productivity in business processes.
• Reduction in process cycle time and lead time.
• Improved quality and accuracy of deliverables.
• Enhanced customer satisfaction and experience.
• Cost savings and resource optimization.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionOther
• IndustriesHousehold Services

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Ajman, Ajman Emirate, United Arab Emirates 5 months ago

Ajman, Ajman Emirate, United Arab Emirates 8 months ago

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Job Overview and Purpose:

• Facilitate client meetings to gather business and functional requirements.
• Develop and design end-state Service Management processes, procedures, and work instructions based on gap analysis and requirements.
• Create user stories in Requirement Traceability Matrices and/or Functional/Business Requirement Specifications.
• Present and seek approval for functional and process designs from client leadership/stakeholders.
• Conduct data analysis and generate reports to evaluate the effectiveness of process improvements.
• Communicate new processes and changes to stakeholders to ensure successful adoption.
• Develop process maps, workflows, and procedures for current and future state processes.
• Help develop test strategies and plans for various testing phases.
• Collaborate with team members to enhance process improvement methodologies.
• Support ongoing process improvement initiatives and build strong relationships with clients based on quality and accuracy.

Key Performance Indicators (KPIs):

• Achieve 100% chargeability annually.
• Ensure zero escalations from projects.
• Complete at least one Certification in IT Service Management (CIS) per year.
• Earn five micro-certifications annually.
• Obtain five sales/pre-sales certifications per month.
• Maintain customer satisfaction ratings of 4.2/5 across projects.

Required Skills and Qualifications:

• Fluency in Arabic.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• ITIL Foundation certification.
• Experience with ITSM tools like ServiceNow, BMC Remedy, HP Service Manager.
• Knowledge of business process consulting within application, business, or IT service management.
• Strong communication, problem-solving, strategic, and analytical skills.

Personal Attributes and Behavioral Competencies:

• Ability to build effective relationships with stakeholders and work independently or collaboratively.
• Experience working with client executives at operational levels.
• Ability to work under pressure, prioritize, and delegate effectively.
• Strong negotiation skills to achieve mutually beneficial outcomes.

We are seeking a Process/Quality Improvement Manager for a leading energy/utilities company to play a key role in a continuous improvement program. The successful candidate will be responsible for identifying, establishing, and implementing Business Excellence and Process Improvement initiatives as directed by the Managers of Quality, Process Improvement, and Business Excellence.

The role involves leading the implementation and maintenance of Quality, Environment, and Occupational Health and Safety systems across various departments and business units within the company.

Your key duties and responsibilities will include:

• Leading all Business Excellence Initiatives
• Promoting and driving process improvement initiatives within business units and departments
• Implementing and maintaining Quality, Environment, and Occupational Health and Safety Management Systems
• Planning, initiating, and conducting internal audits; reporting on compliance and recommending improvements
• Developing, implementing, monitoring, and maintaining employee rewards schemes and corporate social responsibility programs

Qualifications and experience required:

• A graduate degree, preferably in Industrial Engineering, with at least 9 years of experience in a senior supervisory role, including a minimum of 5 years in Quality or Business Excellence
• Qualified in Six Sigma, Lean, QFD, and Kaizen methodologies, with a Black Belt certification
• At least 3 years of experience implementing Six Sigma, Process Improvement, or Business Process Reengineering projects in the Process or Service Industry
• Experience in Business Excellence, Quality Management, and Customer Relationship Management is desirable
• Internal auditor qualifications in Quality, Environment, or Occupational Health & Safety management systems are desirable
• Excellent communication and presentation skills

About the Company

HR Source Consulting is a premier Human Resources Consultancy providing HR planning and solutions across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for roles in various sectors including IT, Media & Communications, FMCG, and more.

We serve a wide range of clients from multinationals to SMEs and boutique businesses, offering tailored HR services including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation advice.

Our mission is to deliver comprehensive HR solutions at all levels, ensuring client satisfaction through a dedicated, tailored approach.