277 Quality Inspection jobs in the United Arab Emirates

Medical Insurance, Annual Air Ticket, Transportation, Commission

Vacancy

1 Vacancy

Job Description

Job Purpose:

To ensure optimal quality repair service of vehicles in accordance with the GEELY standard and successfully contribute to achieving the Service Department's target and the organisation's vision and mission.

• Ensuring that all required vehicles are checked for quality of the work carried out, roadworthiness, safety-related and general impression.
• Reporting all points not matching with check list and return vehicle to workshop if required.
• Assisting Dept. in pre-diagnosis.
• Maintaining Quality Standards.
• Abiding by traffic laws when testing a car & treating customer property with respect.
• Analyzing trends of quality and advising the Bodyshop Manager.
• Maintaining customer care values when interacting with customers.
• Not departing from duty when there are still vehicles which require testing.
• Arranging sufficient fuel (minimum range of 50 km) in all vehicles, prior to customer collection.
• Maintaining safety regulations.
• Informing Team Leader or Service Advisor of any additional faults found including those outside the scope of the specific customer requests and documenting it on the job card.
• Ensuring that all work is correctly completed and that all items listed are covered.
• Focus on quality of customer service & work carried out on the vehicle.
• Drive the department's business through superior customer service and providing updated product information.
• Support overall objectives of the department.
• Encourage & maintain a high level of team sprit within the department.
• Liaise with Sales/Parts/Finance/New car Sales department
• Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
• Communicates ideas and plans with clarity and purpose driven by company values and the Department's vision.
• Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Departmental ones.

Desired Candidate Profile

Candidate Specifications:

• Bachelor's degree in business administration or related filed
• 3 - 5 years' experience working in Bodyshop
• Good Communication Skills

Please note only shortlisted candidates will be contacted Thank you for your interest in joining us

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Are you passionate about driving quality across processes, materials, and production standards? We are currently working with a well-established client in the furniture and fit-out industry who is looking for an experienced Quality Assurance Specialist to join their team in Sharjah.

Key Responsibilities:

• Develop, implement, and maintain quality control systems to ensure production standards meet customer expectations and industry benchmarks.
• Oversee inspection of incoming raw materials, in-process checks, and final product quality control.
• Analyze quality performance and identify areas for improvement across factory operations.
• Collaborate with production and engineering teams to ensure adherence to quality standards.
• Create and update quality documentation, SOPs, and framework policies.
• Train staff on quality processes and ensure compliance with internal and external standards.

Requirements:

• 5–7 years of quality assurance/control experience in a factory, preferably within the furniture or fit-out sector.
• Proven experience in developing and implementing quality frameworks.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to lead quality audits and ensure continuous improvement.
• Strong communication skills and the ability to work collaboratively across departments.

This is a great opportunity to join a dynamic team and play a key role in elevating production standards and quality practices within a growing company.

Directional Technologies Drilling and General Contracting LLC (DTD) has been a trusted leader in the UAE construction and infrastructure sector since 2014. Renowned for executing landmark strategic projects, DTD delivers high-quality services to major corporations and government entities across the UAE. Our success is built on a foundation of deep technical expertise, local knowledge, and a strong commitment to contributing to the community, economy, and sustainable development. With a reputation for excellence and innovation, DTD continuously exceeds client expectations in quality, safety, and performance.

Company Description

Directional Technologies Drilling and General Contracting LLC (DTD) has been a trusted leader in the UAE construction and infrastructure sector since 2014. Renowned for executing landmark strategic projects, DTD delivers high-quality services to major corporations and government entities across the UAE. Our success is built on a foundation of deep technical expertise, local knowledge, and a strong commitment to contributing to the community, economy, and sustainable development. With a reputation for excellence and innovation, DTD continuously exceeds client expectations in quality, safety, and performance.

Location: Abu Dhabi, UAE

Type: Full-time | On-site

We are seeking a QA/QC Engineer with a minimum of 2–3 years of proven experience in the UAE construction industry. The successful candidate will play a critical role in ensuring that all project deliverables meet established quality standards, client specifications, and regulatory requirements.

• Develop, implement, and maintain quality assurance and quality control procedures in accordance with project requirements and industry standards.
• Review project specifications, drawings, and technical documentation to establish quality plans and inspection test plans (ITPs).
• Conduct site inspections, internal audits, and surveillance activities to ensure compliance with QA/QC requirements.
• Monitor construction processes to ensure that work is carried out as per approved method statements and quality documentation.
• Liaise with project managers, consultants, and subcontractors to resolve quality-related issues and non-conformities.
• Prepare and maintain all relevant QA/QC reports, records, checklists, and certificates.
• Coordinate third-party testing and ensure timely submission of test results.
• Participate in project review meetings and contribute to continuous improvement initiatives.

• Bachelor's degree in Civil Engineering, Mechanical Engineering, Quality Management, or a related field.
• Minimum 2–3 years of QA/QC experience within the UAE construction or infrastructure industry is required.
• In-depth knowledge of QA/QC principles, standards, and inspection techniques.
• Familiarity with international standards such as ISO 9001 and local UAE regulatory requirements.
• Experience with documentation, NCR handling, root cause analysis, and corrective/preventive action procedures.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in MS Office and quality management software.
• Excellent communication and reporting skills in English (Arabic is a plus).
• Ability to work independently under pressure and collaboratively within a team environment.

• Work on high-profile, strategic projects across the UAE.
• Be part of a forward-thinking, quality-driven organization with a solid reputation.
• Professional growth and career advancement opportunities.
• Dynamic and inclusive workplace culture.
• Interested candidates with relevant experience are encouraged to apply directly via LinkedIn or send their CV to

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Building Structure and Exterior Contractors

Referrals increase your chances of interviewing at DTD contracting llc by 2x

Get notified about new Quality Assurance Quality Control Engineer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi Emirate, United Arab Emirates 2 weeks ago

Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 hours ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago

Musaffah, Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED14,400.00-AED18,000.00 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago

Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 11 months ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Develop and implement QA/QC procedures, guidelines, and checklists for landscaping projects.

Ensure that all landscaping works comply with project specifications, industry standards, and environmental regulations.

Conduct risk assessments and quality audits to maintain high standards in project execution.

Project Inspection & Quality Control

Perform on-site inspections and testing to verify the quality of materials, workmanship, and installation processes.

Monitor softscape (plants, trees, turf) and hardscape (pavements, structures, water features, and furniture) to ensure proper execution.

Oversee the irrigation system installation and functionality, ensuring efficiency and compliance with design requirements.

Material Testing & Approval

Review and approve landscaping materials, soil quality, fertilizers, irrigation components, and plant selections.

Ensure that materials meet project standards, sustainability requirements, and environmental regulations.

Work with procurement teams to verify supplier compliance with project specifications.

Document Control & Reporting

Maintain detailed QA/QC documentation, including inspection reports, test results, and compliance records.

Prepare non-conformance reports (NCRs), corrective action plans, and root cause analyses for quality-related issues.

Provide regular progress reports to project managers and senior management on quality performance.

Work closely with contractors, subcontractors, and suppliers to ensure quality standards are met.

Conduct pre-installation meetings to review project specifications and quality expectations.

Evaluate contractor work and recommend improvements or corrective measures when needed.

Health, Safety & Environmental Compliance

Ensure all landscaping activities adhere to health, safety, and environmental (HSE) regulations.

Conduct safety inspections to identify potential hazards in landscaping construction and maintenance.

Support sustainability initiatives by promoting eco-friendly materials and water-efficient irrigation systems.

Provide training sessions for staff and contractors on quality control processes and best practices.

Identify areas for improvement and recommend innovative solutions to enhance landscaping quality.

Implement lessons learned from past projects to improve future quality standards.

Problem-Solving & Corrective Actions

Investigate quality defects, material failures, or installation issues and implement corrective actions.

Work with the project team to prevent recurring quality issues by refining procedures and standards.

Ensure that client feedback and project requirements are incorporated into continuous quality improvements.

Client & Stakeholder Communication

Liaise with clients, consultants, and project managers to address quality concerns and ensure expectations are met.

Conduct site visits and joint inspections with clients to verify project quality before handover.

Assist in resolving any quality-related disputes or concerns between stakeholders.

Support in Project Handover & Final Inspection

Conduct final inspections and snag list preparation before project handover.

Ensure all QA/QC documentation, compliance certificates, and test results are submitted for project closeout.

Verify that maintenance guidelines and warranties for landscaping elements are properly documented.

Occupational and workplace Health and Safety responsibilities:

In addition to all job-specific responsibilities, all employees are required to adhere to all Basatin health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures, and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.

Information Security responsibilities:

• Comply with Basatin Information Security Policies
• Be aware of and fulfil their information security responsibilities
• Ensure whoever handles sensitive company information have taken the Security Awareness Training
• Know how to report a security incident (to IT ServiceDesk or InfoSec).
• Not Disable his/her OS firewall and/or Antivirus
• Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
• Accept accountability of his/her individual user accounts, and maintain confidentiality

Qualifications:

• Bachelor's Degree in Civil Engineering, Landscape Architecture, Horticulture, Environmental Engineering, or a related field.
• A Diploma in Landscape Engineering, Construction Management, or Quality Assurance may be considered with relevant experience.
• 5+ years of experience in QA/QC engineering, landscaping construction, or quality control roles within the landscaping, civil, or construction industry.
• Hands-on experience in landscape project execution, quality inspections, and compliance monitoring.
• Understanding of soil types, plants, irrigation systems, fertilizers, and hardscape materials.
• Ability to assess material quality and ensure compliance with project specifications.
• Experience in landscape construction methods, including grading, drainage, and paving.
• Conducting site inspections to monitor workmanship and adherence to plans.
• Preparing QA/QC reports, checklists, and site audit documents.
• Maintaining records of non-conformance reports (NCRs) and corrective action plans.

• Seniority level Entry level

• Employment type Full-time

• Industries Landscaping Services

Referrals increase your chances of interviewing at Basatin Landscaping SPLLC by 2x

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 hours ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 17 hours ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago

Abu Dhabi Emirate, United Arab Emirates 3 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 23 hours ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Musaffah, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

Zayed City, Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for a dedicated and experienced QA/QC Engineer to join our team at a leading main contractor. The ideal candidate will ensure the highest standards of quality and compliance are maintained throughout all stages of our construction projects.

Key Responsibilities:

• Develop and implement QA/QC procedures and policies in accordance with project requirements and industry standards.
• Conduct regular inspections and audits on-site to ensure compliance with quality standards and specifications.
• Review and approve quality control documentation, including method statements and inspection and test plans (ITPs).
• Coordinate with project managers, engineers, and subcontractors to address quality-related issues and ensure corrective actions are taken.
• Maintain accurate records of quality control activities and prepare reports for management and stakeholders.
• Lead quality training sessions and workshops for project personnel to enhance awareness and adherence to quality standards.
• Stay updated with industry best practices and relevant regulations to ensure continuous improvement.

Qualifications:

• Bachelor's degree in Civil Engineering, Construction Management, or a related field.
• Minimum of 8- 12 years of experience in QA/QC engineering within the construction industry, with at least 5 years in a senior role.
• Strong knowledge of ISO standards, quality management systems, and relevant regulatory requirements.
• Proven experience in managing QA/QC for large-scale construction projects.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a team and manage multiple tasks simultaneously.

• Seniority level Associate

• Employment type Full-time

• Industries Construction and Building Construction

Referrals increase your chances of interviewing at Confidential by 2x

Dubai, Dubai, United Arab Emirates 16 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 month ago Be among the first 25 applicants

Direct message the job poster from CSCEC Middle East

We are looking for a highly experienced QA/QC Engineer to oversee quality assurance and control activities across critical infrastructure projects. The ideal candidate will have a strong background in secant piling, shoring, microtunneling, and NDRC & pumping station projects, especially those involving Dubai Municipality standards and specifications.

Requirements and Skills:

• Develop, implement, and monitor QA/QC plans to ensure compliance with contractual requirements and industry standards.
• Conduct regular site inspections and quality audits to verify materials and workmanship.
• Coordinate with consultants, contractors, and third-party inspectors for quality checks and approvals.
• Maintain and update quality documentation, including test reports, NCRs, and audit findings.
• Prepare and manage method statements, ITPs, and corrective/preventive action plans.
• Train and guide site personnel on QA/QC procedures and best practices.
• Ensure timely resolution of any non-conformities and follow up on corrective actions.
• Secant piling, Shoring works, Microtunneling
• NDRC and pumping station projects (preferably with Dubai Municipality)
• In-depth understanding of QA/QC procedures in civil and infrastructure construction projects.
• Knowledge of Dubai Municipality regulations, ISO standards, and specific project specifications.
• Proficient in material testing, inspection procedures, and quality documentation.
• Skilled in preparing Method Statements, Inspection and Test Plans (ITPs), and Non-Conformance Reports (NCRs).
• Experience in conducting internal and external audits.

Qualifications:

• Bachelor's degree in Civil Engineering or a related field from a recognized university.
• Minimum 10 years of relevant experience, including at least 5 years in a QA/QC Engineer role.

If you have the skills and experience to excel in this role, send an Email to

• Seniority level Associate

• Employment type Full-time

• Job function Engineering, Quality Assurance, and Other
• Industries Construction

Referrals increase your chances of interviewing at CSCEC Middle East by 2x

Dubai, Dubai, United Arab Emirates 11 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more .

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line.

*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children’s school fees allowances subject to coordination of benefits.

*The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.

*We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.

Quality Assurance Analyst At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization. Key Responsibilities Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines #J-18808-Ljbffr