19 Quality Management jobs in the United Arab Emirates

Posted On 30 Oct, 2024

Type: Permanent

Job Category: EOE - Enterprise Process Quality Management

Job Purpose:

• Develop, maintain, and update Standard Operating Procedures (SOPs) to ensure operational consistency, regulatory compliance, and adherence to industry best practices.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Document processes, guidelines, and instructions to guide SIB staff in performing their tasks accurately and efficiently.
• Support the Staff by providing clarity, consistency, and adherence to established procedures through the documented SOPs, fostering a culture of compliance and efficiency.
• Maintain an organized and up-to-date repository of SOPs, process maps, and related quality documentation, including version control.

Key Accountabilities:

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, regulations, and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Ensure SOPs are aligned with organizational goals and objectives.
• Write clear, detailed SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational processes.
• Maintain an organized and up-to-date repository of SOPs and related quality documentation.
• Ensure proper version control, document-naming conventions, and access controls are in place.
• Ensure ease of access and availability of SOPs for relevant Users.
• Ensure consistency, clarity, and accuracy in all SOPs.
• Conduct thorough research to understand local regulatory frameworks, banking operations, effective risk controls and mitigation, compliance requirements, and industry best practices; for inclusion in the SOPs wherever relevant and required.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness, standardization, and clarity. Required signoff must be obtained from all stakeholders prior to release of SOPs.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) is preferred.

Years of experience: 6-10 Years, with experience in banking operations, process improvement, SOP / Document writing.

Language Skills: Strong on both oral and written Arabic & English.

Computer/ System / Software Skills: MS Office Applications (Excel/ Word/ PowerPoint/ Project/ Visio).

Who we are:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The BPI Assistant Manager for Process, Policies, and Internal Controls will be instrumental in supporting the design, implementation, and monitoring of efficient processes, policies, and internal controls throughout the organization. The ideal candidate will possess strong expertise in process optimization, compliance, and risk management, with a proven ability to collaborate effectively across business units within GMG. This role requires a highly motivated individual and a change leader who is passionate about driving digital transformation and enhancing operational efficiency while ensuring policy compliance and mitigating risks.

Core Responsibilities:

1. Process Improvement and Optimization:
   • Assist in identifying, evaluating, and implementing process improvements to increase efficiency, reduce costs, and enhance service quality.
   • Collaborate with cross-functional teams to map and streamline workflows, ensuring optimal use of resources and compliance with internal standards.
   • Conduct process assessments and audits to identify areas for improvement and recommend solutions to enhance productivity and mitigate risks.
2. Policy Development and Implementation:
   • Assist in drafting, reviewing, and updating company policies and procedures to ensure compliance with regulatory requirements, industry standards, and organizational goals.
   • Ensure that policies are consistently applied across departments, and support teams in understanding and adhering to company policies.
   • Provide guidance to departments regarding policy interpretation and implementation.
3. Internal Controls:
   • Support the design, implementation, and maintenance of internal control frameworks to safeguard company assets, ensure financial integrity, and prevent fraud or errors.
   • Conduct regular assessments of internal controls, identifying weaknesses or gaps, and work with relevant teams to develop corrective action plans.
   • Monitor compliance with established internal controls and provide recommendations for improvements as needed.
4. Audit and Risk Support:
   • Assist in coordinating internal audits to ensure compliance with financial, operational, and regulatory standards.
   • Help prepare audit documentation and respond to audit inquiries in a timely manner.
   • Monitor and report on audit findings and assist with the implementation of corrective actions.
5. Training and Awareness:
   • Conduct training sessions for staff on process improvements, policies, and internal controls to promote a culture of compliance and efficiency.
   • Provide ongoing support and clarification to departments regarding process and policy changes.
6. Reporting and Documentation:
   • Prepare and present regular reports on process performance, policy compliance, and internal control assessments to senior management.
   • Maintain accurate records of policies, procedures, and control documentation to ensure traceability and accountability.

Functional/Technical Competencies:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with process mapping tools or ERP systems (e.g., SAP) is a plus.
• Understanding of regulatory requirements, industry standards, and best practices related to internal controls and process management.
• Must have Business Process Re-engineering experience in Retail, Pharma Manufacturing, and/or FMCG sectors.
• Prefer hands-on process optimization experience in relevant Business Units / functions.
• Implementation of Automation / RPA techniques.

Educational Qualification:

• Bachelor’s degree in business administration, Finance, Accounting, or a related field.
• Relevant certifications (e.g., CPA, CIA, CISA, Six Sigma Green/Black belt) are a plus.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer:

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

Quality Assurance Analyst At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization. Key Responsibilities Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines #J-18808-Ljbffr

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We are an Emirati company focused on creating a balanced, expert workforce, specialising in aviation services, for the UAE. Come join us today!

The Quality Assurance Officer (QAO) will support and execute the Quality Assurance strategy within the aviation maintenance site as directed by the GAL QA Manager and/or Aviation Directorate in accordance with AFAD Technical Affairs Directorate regulations to ensure contractual requirements are being maintained. The QAO will also capture the defined aviation QA Key Performance Indicator(s) (KPI’s) data and report this information to the relevant maintenance program management team and the QA Manager to monitor the overall health of the aviation maintenance program.

1. Responsible for supporting the aviation maintenance site auditing scheduled as defined in the GAL maintenance contract.
2. Assist the QA Manager in meeting and ensuring compliance to the documented quality management system auditing requirements and its processes.
3. Assist in the development of the relevant quality assurance KPI(s) to measure and monitor the aviation maintenance programs performance.
4. Carry out compliance audits for both GAL as required at both headquarters and/or the maintenance sites and performs root cause analysis as required for corrective actions and support maintenance in continual improvement of the overall quality management system.
5. Performs statistical analysis, data analysis and monthly reporting to the management team.
6. Oversees and monitors the development and implementation of the continual improvement program in collaboration with the management team.
7. Recommends changes to the documented quality management system based on experience and data analysis through monthly information.
8. Maintains a professional standard and practices in all aspects of the quality program and its services and be familiar with military organizations, regulations, procedures and their chain of command.
9. Maintains familiarization and ability to comprehend and understand various engineering specifications, original equipment manufacturer (OEM) drawings and/or repair specifications of aircraft related components and/or parts.
10. Must be able to travel between maintenance sites and headquarters.

Reporting Relationship : Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.Read more .

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards. The goal is to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of its faculty and graduate students, and to make sure they meet the standards and expectations according to the best practices in global peer institutions. This will be achieved by developing risk-based institutional and subject-for-review processes.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develops accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies.
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably, within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: . Please mention the position you are applying for in the subject line.

*Salary and further compensation commensurate with degree and experience. Benefits package includes health insurance, housing, and transportation, children’s school fees allowances subject to coordination of benefits.

*The Africa Institute (GSU) is committed to fair employment practices and encourages women and men of all national, ethnic, and religious backgrounds to apply and join our expanding team. UAE nationals are encouraged to apply.

*We anticipate a high number of applications and will do our best to respond to any queries. Please note that only shortlisted applicants will be contacted in the first instance.

Located in Sharjah, United Arab Emirates, and following the successful launch of The Africa Institute in 2018, Global Studies University was established in 2023 as a non-profit institution for higher education by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, Member of the Supreme Council and Ruler of Sharjah.

This position reports to the Director of the Office of Institutional Effectiveness (OIE). The objective of the Academic Quality Assurance Officer is to support OIE’s efforts in all related business and operational functions to ensure quality assurance and monitor performance at GSU. The Quality Assurance Officer will assist in monitoring progress in matters related to quality assurance and enhancement of GSU’s progress in areas of teaching, research, and knowledge production, with the objective to facilitate the best learning environment for faculty and graduate students, and most importantly to ensure that the institute achieves the highest ranking possible within the global educational ranking systems. The overall charge is to provide support through the development of a mechanism for collecting data on the institute’s progress. One of the main objectives of the office is to enhance the institute’s ranking according to the international standards of research and teaching institutions. Through OIE and GSU processes, the QA and enhancement officer works to establish and conduct ongoing evaluations through feedback from faculty, students, and staff, leading to constant improvement and maintenance of academic standards.

The prospective candidate for the position should have background and long-term experience and understanding of the Academic Quality framework, including enhancement and assurance (QE&A) mechanisms; and a commitment to promoting and developing the consistency of the institute’s engagement with quality processes to enhance the student learning experience and faculty research output.

• To work on issues related to national regulation and assessment of teaching quality, student progress, and graduates’ future employment
• To coordinate external reviews of academic quality and standards as assigned
• To assist in the design and implementation of a model of continuous academic review to promptly identify and address challenges to the student experience, student progress, and graduate outcomes
• To ensure that the institute meets the expectations for the UAE-CAA Higher Education
• To manage the periodic review of the academic quality and standards
• To manage the approval processes for new academic developments as assigned
• Provide academic data analysis: report grades, exam results, and attendance
• Develop accurate information and reports for OIE to provide the Office of the Chancellor and assist in maintaining standards of performance of the institute including underachieving students
• Assist with strategic planning and monitoring of performance management in sync with CAA requirements as assigned
• To work on accreditation compliance reporting and timelines
• To work on a periodical benchmarking exercise to compare GSU to similar local, regional and international peer institutions by collecting relevant external data for purposes of benchmarking different academic and administrative functions and processes
• To prepare, review and work on submission of accreditation reports and requirements to the CAA and other accreditation bodies
• To collaborate effectively with the Student Administration team, Academic Registration Office, and with Departments and their administrators
• Perform all other functions as assigned by the Director of OIE

• Master’s degree in a relevant field

• Requires a minimum of 5 years of relevant experience in academic affairs, preferably within a higher education institution
• Previous experience in data management capacity within higher education
• Experience in managing and developing data systems
• Experience in producing accurate data for reporting and assessment
• Experience in university ranking systems
• Creating and maintaining data capture and data entry templates
• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English, with a preference for proficiency in Arabic
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

If you are interested, kindly send an email with your CV and a Cover Letter to the following email: Please mention the position you are applying for in the subject line.

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is accountable to help establish quality control mechanisms, identify risks and define relevant risk mitigation strategies. They are also responsible for developing and implementing project standards and frameworks to ensure that its objectives are met.

ACCOUNTABILITIES:

Quality Assurance:

• Monitor all Cold Products from point of receiving until delivery of products to customers along with Data Logger results within the set temperature limits.
• Examine the packing of goods from the cold storage and monitor the Data Logger Report to ensure consistency.
• Check the quality of the vehicles, warehouse cleanliness, temperature control mechanism, storage conditions and validity of goods on shelves on a regular basis.
• Ensure all Zahrawi Cold Vans/Delivery Vehicles, Data Loggers are calibrated regularly and update the temperature mapping of the Warehouse.
• Ensure all required licenses and registrations as well as calibration renewals are updated before their expiry dates.
• Review all technical and quality agreements with suppliers and customers on a regular basis.

ISO Implementation:

• Create and coordinate a Quality Manual and SOPs with the Warehouse Operation, QA & RA Manager and process owners.
• Review regularly Zahrawi’s ISO Quality Manual in coordination with the Warehouse Operation, QA & RA Manager.
• File the proper forms related to each SOP on a regular basis.
• Ensure compliance and strict adherence to the ISO Quality Manual.

Warehouse Operations:

• Conduct Semi-annual Internal Audit to the Warehouse.
• Lead the Supplier Audit/Dubai Municipality Health and Safety Audit.
• Ensure all the SOPs are strictly adhered to in the Warehouse.
• Report all observed mistakes in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least two agency stock checks/month and report the results vis-à-vis expiries, lot details vs. quantity on NetSuite.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Conduct daily audit reports to help reduce the returned orders with relevant errors to a minimum compared to the previous years reported figures.

Product Quality Check:

• Ensure that a sample of each batch of products is secured from the WH Assistants and provide the samples along with a progress report and supplier invoice to the Warehouse Operation, QA & RA Manager for MOH release approval.
• Compile all Quality Inspection Forms prepared by the Sr. Driver & Fleet Coordinator and prepare a monthly report.
• Generate a discrepancy report to the Warehouse Operation, QA & RA Manager for MOH release approval for any late findings (excess, damaged or expired goods) in the shipment.

Warehouse Quality Check:

• Ensure that the Warehouse & Service Room are kept clean and organized.
• Ensure that the temperature control mechanism and hygiene standards are maintained in the Warehouse.
• Ensure a quick and accurate release of shipments from MOH to avoid any delays in transporting the products to the customer.
• Ensure that all stock areas are segregated properly into: Dispatching, Receiving, Returns, Hold and Expired and that no mix-up could happen at any time.

Inventory Check:

• Prepare a report of expired/near expiry goods (within 3 months) and submit it to the Warehouse Operation, QA & RA Manager.
• Coordinate with the WH Assistants to transfer all expired/near expiry products to the designated area.
• Update on Netsuite the new location of each product once it has been moved.
• Coordinate with the Principal companies along with the Sales team and Sales Coordinators for further action on the expired/near expiry products.
• Supervise the goods disposal process and secure MOH and Municipality approvals for destruction.

• Education: Bachelor’s degree - Preferably in Pharmacy.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2 - 6 years of experience within a similar field.
• Job Specific Skills: Quality Assurance, ISO implementation/audits.

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