27 Relation Client jobs in the United Arab Emirates

Job Role Overview:

We are seeking a proactive and customer-focused individual to support our key account clients in the Kingdom of Saudi Arabia (KSA).

Key Responsibilities:

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• Proactively contacting customers to gather required information and documentation for shipment clearance.
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• Providing immediate support to clients, ensuring timely resolution of queries and issues.
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• Collaborating with internal teams to ensure seamless client experience.
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Requirements:

To be successful in this role, you will require:

Essential Skills:

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• Excellent communication and interpersonal skills.
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• Strong problem-solving and analytical skills.
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• Ability to work independently and as part of a team.
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• Familiarity with logistics and shipping processes.
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Benefits:

We offer a range of benefits to support your personal and professional growth, including:

Ongoing Training and Development:

Regular training sessions and workshops to enhance your skills and knowledge.

Career Progression Opportunities:

Opportunities to take on new challenges and advance your career within the company.

Diverse and Inclusive Work Environment:

A supportive and inclusive work environment that values diversity and promotes equality.

About Us:

Our organization is committed to delivering exceptional results and making a positive impact in the lives of our customers.

We believe in fostering a culture of collaboration, innovation, and continuous improvement.

We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best.

Our goal is to provide outstanding service to our clients while building long-lasting relationships with them.

We value honesty, integrity, and transparency in all our interactions and transactions.

We aim to make a positive difference in the community through our business practices and social responsibility initiatives.

We are passionate about developing and growing our people, providing opportunities for growth and advancement.

We are committed to creating a workplace that is safe, healthy, and respectful.

We believe in recognizing and rewarding excellence and achievements in all aspects of our business.

We value and respect the unique perspectives and experiences of our employees, customers, and partners.

We strive to deliver high-quality products and services that meet the needs and expectations of our clients.

We are committed to complying with all applicable laws, regulations, and industry standards.

We believe in being transparent and accountable in all our business dealings and operations.

We value and promote open communication, feedback, and collaboration throughout our organization.

We believe in embracing change and adapting to new ideas, technologies, and market trends.

We strive to build strong relationships with our stakeholders based on trust, respect, and mutual benefit.

We are committed to protecting the environment and promoting sustainable practices in our operations and supply chain.

We believe in investing in the development of our communities through corporate social responsibility initiatives.

We value and respect the privacy and security of our employees, customers, and partners.

We strive to provide equal employment opportunities to all individuals without regard to their race, color, national origin, sex, age, disability, or any other protected characteristic.

We believe in maintaining accurate and reliable records and information systems to support our business operations.

We value and promote a culture of continuous learning, innovation, and improvement.

KAIZEN Asset Management Services is committed to excellence in service and client satisfaction. We are seeking a highly skilled Customer Service Liaison to enhance our team's capability in providing outstanding customer support.

This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.

• Respond promptly and professionally to customer inquiries through various communication channels.
• Provide detailed information about our property management services, leasing options, and amenities.
• Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM system as needed.
• Collaborate with other departments to ensure customer requests are met in a timely manner.
• Provide feedback on customer interactions to improve service delivery and customer experience.
• Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.
• Assist in developing and implementing customer service initiatives to enhance overall customer engagement.
• Stay informed about industry trends and developments to better assist customers.

Education & Nationality : Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.

Skills:

• Proficient in Arabic and English (written and spoken).
• Good with Microsoft Office (especially Excel) and CRM software.
• Strong organizational, problem-solving, and interpersonal skills.

Qualities:

• Self-motivated team player interested in new technology.
• Able to work well in a fast-paced environment, anticipate issues, and offer solutions.
• Detail-oriented and professional.

As a Client Support Specialist, you will be the first point of contact between our organization and valued customers.

Your primary role is to provide exceptional customer service by effectively managing inquiries, resolving issues promptly, and offering tailored solutions aligned with organizational policies.

You will need to be an excellent communicator, well-versed in interpersonal skills, and capable of turning challenging situations into positive experiences for customers.

The ability to multitask and handle a fast-paced environment is crucial.

Your involvement is essential in ensuring customer satisfaction and loyalty, thus playing a pivotal role in the organization's success.

We are looking for someone who is customer-oriented, self-motivated, and constantly eager to learn and grow within the company.

• Answer customer calls promptly with a friendly and helpful demeanor.
• Listen attentively to customer inquiries and provide accurate information.
• Resolve product or service issues efficiently, offering effective solutions.
• Maintain detailed records of customer interactions in the CRM system.
• Provide customers with updates, promotions, and new offerings.
• Handle customer complaints professionally, ensuring customer satisfaction.
• Collaborate with internal teams to improve customer service processes.
• Meet or exceed performance metrics and customer satisfaction goals.
• Participate in training sessions to enhance customer service skills.
• Implement feedback to continuously improve customer service techniques.

Requirements:

• Previous experience in a customer support or service environment preferred.
• Excellent communication skills, both verbal and written, are essential.
• Ability to work under pressure and handle challenging customer situations.
• Strong problem-solving skills and the ability to multitask effectively.
• Proficient in using CRM software and Microsoft Office Suite applications.
• Flexible and adaptable to accommodate varying shifts and responsibilities.
• High school diploma or equivalent; relevant certifications are a plus.

As a Field Services Engineer, you will be a key contributor to our team, responsible for providing exceptional support to end-users in a client environment. Your primary objective will be to ensure seamless IT operations and resolve any technical issues that may arise.

• Provide timely and effective support to end-users, addressing their queries and resolving technical issues in a prompt and professional manner.

• Work closely with the EUC Team to develop and implement operational strategies, ensuring alignment with business objectives and service level agreements.

• Collaborate with cross-functional teams to identify and address technical challenges, leveraging your expertise to drive process improvements and optimize IT services.

Some of the key responsibilities of this role include:

• Incident management: Identify, document, and resolve technical issues related to desktops, laptops, VDI, and other IT equipment.

• Request fulfillment: Process and complete requests for IT-related tasks, such as software installations, hardware upgrades, and device repairs.

• Asset management: Oversee the installation, movement, addition, and change (IMAC) of IT equipment and peripherals within the client environment.

• Training and development: Stay up-to-date with emerging technologies and participate in training programs to enhance your skills and knowledge.

To succeed in this role, you will need to possess the following skills and qualifications:

• End-user computing experience: A strong background in IT support, with a focus on end-user computing and technical troubleshooting.

• Technical knowledge: In-depth understanding of desktop/laptop hardware, operating systems, and imaging processes.

• Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

• ITIL framework: Familiarity with the ITIL framework and its application in IT service management.

• ServiceNow/Remedy: Experience with ServiceNow or Remedy tools for incident management and request fulfillment.

We offer a competitive compensation package, including benefits and opportunities for career growth and development. Our work environment is inclusive and diverse, with a strong focus on employee well-being and satisfaction.

Our company is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Join us and accelerate your career with a forward-thinking organization that values diversity, inclusion, and innovation.

We are looking for a Client & Admin Support to work for our facility, FertiClinic Fertilization Centre, Sharjah.

Requirements to candidate:

1. Female, fluent in English and Arabic.

2. Previous experience in customer service and admin support role, preferably in a healthcare facility, particularly in an IVF/ObGyne Department.

3. Excellent communication and interpersonal skills.

4. Strong problem-solving ability and attention to detail.

5. Empathy and patience in dealing with customer inquiries and concerns.

6. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

7. Strong organizational and multitasking abilities.

We provide:

Salary will depend on qualifications, to be discussed during interview.

Dubai

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You possess a client-first mindset.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts : you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our Associates means:

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for potential advancement to Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program , which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience
• Fluent English or C2 level is required
• Expect total first-year compensation ranging from AED 255,000 (average performance) to AED 293,000 (very strong performance) consisting of (i) annual base salary of AED 200,000 and (ii) uncapped variable compensation linked to individual performance.
• 25 vacation days, in addition to all UAE national holidays.
• Comprehensive private health and dental insurance.
• State-of-the-art office with amenities in the heart of Dubai; option to WFH each Friday.

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Dubai

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You possess a client-first mindset.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts : you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our Associates means:

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for potential advancement to Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program , which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience
• Fluent English or C2 level is required
• Expect total first-year compensation ranging from AED 255,000 (average performance) to AED 293,000 (very strong performance) consisting of (i) annual base salary of AED 200,000 and (ii) uncapped variable compensation linked to individual performance.
• 25 vacation days, in addition to all UAE national holidays.
• Comprehensive private health and dental insurance.
• State-of-the-art office with amenities in the heart of Dubai; option to WFH each Friday.

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• Position Title: Client Service Representative
• Job Location: Dubai
• Training Location: Dubai
• Training Duration: 4-8 weeks
• Competitive Salary Package, Incentives, and Rewards.

Job Description:

• Client Interfacing Role (not a back-office work)
• Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.
• Collaborate with diverse departments and business units to optimize operational efficiency.
• Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.
• Active participation in the client retention program.

Job Specification:

• +2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).
• Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.
• Advanced proficiency in English verbal and written communication with a refined accent.
• Capability to deal with high-profile clients with poise and professionalism.
• Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.
• Smart and professional looking with a confident personality.
• Demonstrate positive attitude with high energy level.
• Capable and adaptable with technology.
• In good physical and health condition.

• Seniority levelEntry level

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesConsumer Services and Hospitality

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• Respond to client inquiries promptly and accurately, ensuring all communications are clear and concise.
• Assist clients with any issues regarding their accounts or services, striving for first-contact resolution.
• Document all client interactions and update records to maintain accurate information history.
• Coordinate with internal teams for complex inquiries to provide comprehensive solutions.
• Identify and escalate urgent client issues to senior staff when necessary for quick resolution.
• Provide clients with product and service information relevant to their needs and preferences.
• Gather feedback from clients to identify service improvement opportunities and ensure satisfaction.
• Maintain an in-depth knowledge of company products and services to effectively address client questions.
• Analyze client interactions to identify recurring issues and suggest preventive measures.
• Participate actively in training sessions to continually improve service delivery and knowledge.
• Assist in the development and implementation of client service processes and procedures for efficiency.
• Build and maintain positive relationships with clients to facilitate repeat business and customer loyalty.
  

• High school diploma or equivalent; some college education preferred.
• Previous experience in client service or customer support roles is beneficial.
• Excellent verbal and written communication skills are crucial for success.
• Strong problem-solving skills and a proactive approach to challenges are required.
• Ability to handle multiple tasks simultaneously while maintaining quality service.
• Proficiency with basic computer applications and customer service software.
• Demonstrated ability to adapt to new technologies and work environments.
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves