723 Rooms Division Intern jobs in the United Arab Emirates

Join to apply for the Rooms Division Manager role at Rotana Hotel Management Corporation PJSC

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Rooms Division Manager, you will be responsible for planning, organizing, directing, controlling, and evaluating the operation, policies, and procedures of the division. Your role will include developing pricing and promotional strategies, with key responsibilities such as:

• Short and long-term planning and managing day-to-day operations of the rooms and related areas
• Recommending budgets and managing expenses within approved constraints
• Overseeing areas such as Front Office, Guest Relations, Business Center, Housekeeping, Security, and Health Club
• Training and developing team members within the rooms division
• Implementing and managing the division's annual budget, business, and marketing plans to meet or exceed management expectations
• Ensuring high-quality service and customer satisfaction through consistent operational management
• Resolving customer complaints to maintain service standards

Skills, Education, Qualifications & Experiences

You should be a college/university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and fluency in English are required.

Knowledge & Competencies

The ideal candidate is a hands-on professional with a strong front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in various situations. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality

This job posting appears active and relevant. Referrals can increase your chances of interviewing at Rotana Hotel Management Corporation PJSC.

Novotel Bur Dubai is looking for Rooms Division Manager

Primary Responsibilities

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Interview select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members appearance attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all food & beverage services outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.

Qualifications :

Profile

Knowledge and Experience

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time

Company Description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Business or leisure? It's up to you, with one of the best locations in Dubai. Avani Ibn Battuta Hotel Dubai is part of the Ibn Battuta complex on Sheikh Zayed Road, you're surrounded by boutiques, restaurants, and family fun galore. And with the metro station next to the hotel, the rest of the city is within easy reach.

The Rooms Division Manager oversees all aspects of the front-of-house and guest services operations, ensuring a seamless guest experience. This includes managing Front Office, Housekeeping, Concierge, Guest Services, and Security. The role is both strategic and operational, with a focus on service excellence, profitability, team leadership, and guest satisfaction.

A bachelor's degree in Hospitality Management or a related field is preferred.

Minimum of 5–7 years of experience in Rooms Division, with at least 3-4 years in a managerial role. Previous experience in a Front Office or Housekeeping management role is highly advantageous.

Preferred skills and competencies:

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in PMS systems (e.g., Cloud Opera)
• Sound knowledge of guest service standards and operational procedures
• Strong financial/commercial acumen and budgeting knowledge
• Passion for quality and results-driven
• Ability to work under pressure and in a multicultural environment
• Fluency in English; additional languages are a plus

Other information:

This position is a Single contract status

A candidate with UAE experience is advantage

Novotel Bur Dubai is looking for Rooms Division Manager

Primary Responsibilities

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Interview select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members appearance attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members obtain their feedback rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all food & beverage services outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.

Qualifications :

Profile

Knowledge and Experience

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time

Join to apply for the Rooms Division Manager role at Rotana Hotel Management Corporation PJSC

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Rooms Division Manager, you will be responsible for planning, organizing, directing, controlling, and evaluating the operation, policies, and procedures of the division. Your role will include developing pricing and promotional strategies, with key responsibilities such as:

• Short and long-term planning and managing day-to-day operations of the rooms and related areas
• Recommending budgets and managing expenses within approved constraints
• Overseeing areas such as Front Office, Guest Relations, Business Center, Housekeeping, Security, and Health Club
• Training and developing team members within the rooms division
• Implementing and managing the division’s annual budget, business, and marketing plans to meet or exceed management expectations
• Ensuring high-quality service and customer satisfaction through consistent operational management
• Resolving customer complaints to maintain service standards

Skills, Education, Qualifications & Experiences

You should be a college/university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and fluency in English are required.

Knowledge & Competencies

The ideal candidate is a hands-on professional with a strong front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in various situations. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality

This job posting appears active and relevant. Referrals can increase your chances of interviewing at Rotana Hotel Management Corporation PJSC.

Company Description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Business or leisure? It’s up to you, with one of the best locations in Dubai. Avani Ibn Battuta Hotel Dubai is part of the Ibn Battuta complex on Sheikh Zayed Road, you’re surrounded by boutiques, restaurants, and family fun galore. And with the metro station next to the hotel, the rest of the city is within easy reach.

The Rooms Division Manager oversees all aspects of the front-of-house and guest services operations, ensuring a seamless guest experience. This includes managing Front Office, Housekeeping, Concierge, Guest Services, and Security. The role is both strategic and operational, with a focus on service excellence, profitability, team leadership, and guest satisfaction.

A bachelor’s degree in Hospitality Management or a related field is preferred.

Minimum of 5–7 years of experience in Rooms Division, with at least 3-4 years in a managerial role. Previous experience in a Front Office or Housekeeping management role is highly advantageous.

Preferred skills and competencies:

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in PMS systems (e.g., Cloud Opera)
• Sound knowledge of guest service standards and operational procedures
• Strong financial/commercial acumen and budgeting knowledge
• Passion for quality and results-driven
• Ability to work under pressure and in a multicultural environment
• Fluency in English; additional languages are a plus

Other information:

This position is a Single contract status

A candidate with UAE experience is advantage

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn firsthand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!

To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!

Marriott International is the world's largest hotel company with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe

To ensure the smooth and efficient operation of a hotel's front office, we are seeking a skilled and experienced Operations Manager . This role will be responsible for overseeing the day-to-day activities of the front desk, concierge, and guest services.

• Managerial Accountabilities
• Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
• Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
• Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.
• Functional Accountabilities
• Supervising the front stage casts and ensuring excellent customer service.
• Managing room inventory.
• Responding to guest inquiries and resolving any complaints or problems.
• Monitoring and controlling the performance of the front office.
• Ensuring the maintenance and cleanliness of the front office and guest areas.
• Collaborating with other departments to ensure smooth hotel operations.
• Developing and implementing procedures to increase efficiency and guest satisfaction.
• Participating in budget planning and revenue management.
• Maintaining up-to-date knowledge of hotel products, services and promotions.
• Representing the hotel and maintaining high standards of customer service and hospitality.
• Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
• Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
• Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
• Ensuring that front office systems and equipment are maintained and in good working order.
• Overseeing the training and development of front office staff.
• Maintaining effective communication and coordination between front office and other departments.
• Participating in the development of the annual budget and operating plan.
• Preparing daily, weekly, and monthly reports as required.
• Ensuring the compliance with hotel policies and procedures.
• Assisting the front office manager in various tasks as required.
• Qualifications:
• Previous experience in similar role.
• Knowledge of hotel operation, including all front of house sub departments.
• Strong leadership skills.
• BA degree in hospitality management.
• Knowledge of hotel operating systems.
• Understanding the revenue management and inventory control systems.
• Proficiency in Microsoft office and strong computer skills.

• Competitive salary.
• Opportunities for career advancement.
• A dynamic and supportive work environment.
• A comprehensive benefits package.

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What you will be doing :

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests' complaints / requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Your experience and skills include :

• Experience working as a Receptionist in 5-star hotels.
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Additional language will be an advantage.

Your team and working environment :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding.