421 Rove Experience Assistant jobs in the United Arab Emirates

Job Summary

We are seeking a seasoned Director of Customer Experience to lead our support operations in Dubai. This is a key role that requires strategic thinking and leadership skills.

Key Responsibilities

• Customer Service Strategy : Develop and implement effective customer service strategies to enhance customer satisfaction and loyalty.
• Team Leadership : Manage and mentor a team of customer support agents, fostering a culture of continuous improvement and excellence.
• Tech Collaboration : Work closely with the tech department to address technical challenges, perform product testing, and manage the technical backlog.
• Documentation & Compliance : Maintain comprehensive documentation of customer processes and ensure compliance with legal and operational standards.
• Communication : Serve as the primary liaison between internal teams and external stakeholders, handling escalations, and ensuring clear communication.

Qualifications & Skills

• Experience : Minimum of 12 years in a similar role within the payments industry.
• Analytical Skills : Strong ability to analyze data, identify trends, and implement optimization strategies.
• Technical Proficiency : Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
• API Knowledge : Experience with APIs and system integrations is beneficial.
• Communication : Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
• Problem-Solving : Proactive in identifying issues and implementing effective solutions.

We are seeking an experienced and skilled professional to serve as a liaison between our company and its current and potential customers.

The successful candidate will be responsible for effectively addressing customer calls, requirements, inquiries, and complaints while maintaining exceptional customer satisfaction levels.

• Manage inbound and outbound calls in a timely and efficient manner.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships with customers by taking the extra mile.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Inform customers about new products, services, and policies through regular communication.
• Making sales or recommendations for products or services that may better suit client needs.
• Keep accurate records of all conversations in our call center database.
• Meet personal/team qualitative and quantitative targets.

Requirements and Skills:

• Previous experience in a customer support role for a minimum of 3 years.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• In-depth knowledge of our products and/or services.
• Fluency in multiple languages is a plus.

Customer Service Manager Role

About the Role:

As a Customer Service Manager, you will play a key role in ensuring our customers receive exceptional service. This is an exciting opportunity to lead and develop a high-performing customer service team.

Key Responsibilities:

1. Supervise and lead the customer service team, including hiring, training, and performance evaluations to ensure team members provide excellent service to customers.

2. Build and maintain strong customer relationships through effective communication and problem resolution, addressing client inquiries, concerns, and feedback promptly and professionally.

3. Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4. Provide ongoing training to customer staff to ensure they are well-informed about industry knowledge and company policies.

5. Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6. Monitor the quality of customer interactions, including phone calls, emails, and in-person meetings, to ensure professionalism and consistency.

7. Gather and analyze customer feedback surveys and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8. Utilize data and metrics to assess the efficiency and effectiveness of the customer service department and make informed decisions to recommend improvements.

9. Implement and maintain customer relationship management systems and other technology tools to enhance the customer service process.

10. Ensure compliance with all relevant laws, regulations, and company policies and procedures.

11. Provide regular reports to senior management on customer service performance.

Requirements:

• Proven experience in customer service management, preferably in a leadership role.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to analyze complex problems and develop effective solutions.

• Strong organizational and time management skills.

• Proficiency in using CRM software and other technology tools.

• Knowledge of industry trends and best practices in customer service.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and supportive work environment.

The Assistant Manager role is a dynamic position that combines business acumen, operational expertise, and people management skills. As an Assistant Manager, you will be responsible for driving sales results by analyzing the business and delivering exceptional customer service. You will oversee daily store operations, including opening and closing routines, and drive efficiency in all store processes.

You will leverage your creative expertise through floorset updates, styling recommendations, and product knowledge. Additionally, you will serve as a talent leader, driving recruiting, training, engagement, and development efforts. You will foster an inclusive work environment and promote from within to grow future leaders within the organization.

• Bachelor's Degree or one year of supervisory experience in a customer-facing role
• Strong problem-solving skills
• Inclusion and diversity awareness
• Ability to thrive in a fast-paced and challenging environment
• Drive to achieve results
• Multitasking
• Fashion interest and knowledge

We offer a comprehensive benefits package designed to support our associates' well-being and career growth. Our benefits include:

• Quarterly Incentive Bonus Program
• Merit-based salary increases
• Paid Time Off
• 3 Paid Comp Days
• Medical, Dental, and Health Insurance
• Associate Assistance Program - confidential mental health counseling
• Carrot Fertility and Adoption Benefits
• Headspace Mental Health and Wellness Membership
• Paid Parental and Adoption Leave
• Training and Development Opportunities
• Career Advancement Opportunities

We are committed to creating an inclusive and supportive work environment where our associates can thrive. We celebrate individuality and foster a culture of respect, empathy, and open communication. Join our team and discover a work environment that values your contributions and supports your growth.

Job Summary:

We are seeking an experienced leader to oversee our customer experience initiatives, ensuring a seamless and personalized experience for our customers.

Key Responsibilities:

Requirements:

Must have 10+ years of experience in a customer-centricity or related field, with 2+ years of managerial experience.

This role is responsible for overseeing and directing the customer service operations of our organization. The successful candidate will have extensive experience in managing customer service teams, with a proven track record of improving customer satisfaction and loyalty.

Key Responsibilities:

1. Develop and implement strategies to enhance customer experience and drive business growth.
2. Manage and direct customer service teams to ensure efficient and effective delivery of services.
3. Collaborate with other departments to identify opportunities for process improvements and implement changes that benefit the organization and its customers.
4. Monitor and analyze key performance indicators (KPIs) to measure the success of customer service initiatives and make data-driven decisions.
5. Provide coaching and development opportunities to team members to enhance their skills and knowledge.
6. Stay up-to-date on industry trends and best practices in customer experience management.

Requirements:

• At least 5-10 years of experience in customer service or a related field.
• Proven track record of improving customer satisfaction and loyalty.
• Strong leadership and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Analytical and problem-solving skills.

Preferred Qualifications:

• Master's degree in Business Administration or a related field.
• Certification in customer experience management or a related field.

Language Skills:

Fluency in English required. Ability to read, analyze, and interpret reports, data, and studies. Ability to respond to common inquiries or complaints from customers and colleagues.

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.

We’re looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You’ll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth.

What You’ll Do:

· Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations.

· Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth.

· Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders.

· Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention.

· Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up.

· Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.

What You’ll Bring:

· CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows.

· Analytical Mindset:Strong ability to translate customer data into actionable strategies.

· Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind.

· Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes.

· Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.

What We're Looking For:

· Bachelor’s degree in marketing, Business Administration, or a related field.

· More than 5 years of experience in customer experience, CRM, or customer insights — ideally in retail, B2B, or consumer goods.

· Demonstrated experience implementing a CRM system from scratch.

· Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA’s strategic interests

· Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage.

· Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA’s industries, while applying sound commercial principles across all areas of responsibility.

· Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources.

· Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA’s evolving needs.

· Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation.

· Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA’s direction.

Why Join Us?

At SARA Group, you’ll be part of a genuine team where creativity meets collaboration. You’ll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.

Apply today and let’s create something extraordinary together!

As a Specialist CX you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills attention to detail and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics identifying unusual patterns in customer behavior and supporting initiatives that impact budgets customer retention and order frequency. If you are passionate about datadriven decisionmaking and enhancing customer experience this is an excellent opportunity to make an impact in a dynamic and fastpaced environment.

Metrics Monitoring & Reporting:

• Support in monitoring tracking and reporting key CX and COO metrics ensuring visibility across teams.

• Develop structured reports and dashboards to track performance trends across markets and business functions.

• Regularly update and present insights on metric performance fluctuations and variances to stakeholders.

• Support the development of new CX and operational KPIs working closely with senior analysts and leadership teams.

Budgeting & Cost Analysis:

• Assist in the budgeting process coordinating with regional markets and crossfunctional teams to collect and validate input data.

• Understand the granular drivers of budgets and help develop structured reporting to monitor them across different markets and business units.

• Identify variances in budget drivers providing insights into fluctuations and unexpected changes.

• Work with finance and market teams to ensure budget accuracy and optimize spending efficiency.

Project & Special Initiatives Support:

• Support the CX and COO teams in delivering adhoc special projects ensuring timely and alignment with strategic priorities.

• Assist in developing project plans tracking progress and coordinating with crossfunctional teams to drive initiatives forward.

• Gather data and insights from various teams to support decisionmaking on customer experience enhancements and operational improvements.

Fraud Prevention & Cost Management:

• Identify trends and patterns in fraud working closely with fraud prevention teams to develop countermeasures.

• Provide insights into fraudrelated budget impacts and support initiatives to minimize financial risk.

• Collaborate with internal teams to refine fraud detection processes and improve reporting mechanisms.

Qualifications & Experience:

• Bachelors degree in Business Finance Data Analytics Economics or a related field.

• 34 years of experience in analytics operations finance or business intelligence preferably in ecommerce food delivery or techdriven environments.

• Strong Excel skills with the ability to manage and analyze large datasets.

• Experience with data visualization tools (e.g. Looker Tableau) is a plus.

• Prior experience in budget tracking data reporting or financial analysis is beneficial.

Skills & Competencies:

• Strong analytical and problemsolving skills.

• Ability to work with large datasets and extract meaningful insights.

• Datadriven mindset with a keen eye for identifying trends and anomalies.

• Ability to present insights in a clear and actionable manner to stakeholders.

• Detailoriented and highly organized with excellent time management skills.

• Selfstarter with the ability to work independently and in a team environment

Remote Work :

No

Employment Type :

Fulltime

This is an exciting opportunity to make a real difference in our guests' experiences. As a Guest Services Officer, you will be the first point of contact for our guests and set the tone for an exceptional stay.

You will be responsible for managing all calls to the hotel as per company Brand Standards, providing exceptional service to our guests, and striving to obtain maximum occupancy by being constantly aware of the room situation.

Additionally, you will attend to the hotel guest in all communication from inside and outside the hotel, while being aware of the hotel's security, fire and safety procedures at all times.

It's a role that requires excellent customer contact skills, a service-oriented mindset with an eye for details, and the ability to work effectively and contribute in a team.

• Manage all calls to the hotel as per company Brand Standards
• Provide exceptional service to our guests
• Strive to obtain maximum occupancy by being constantly aware of the room situation
• Attend to the hotel guest in all communication from inside and outside the hotel
• Be aware of the hotel's security, fire and safety procedures at all times

To succeed in this role, you will need:

• Diploma in Tourism / Hospitality Management
• Fresher or minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages (advantage)
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

About Us

We are an inclusive organization that values diversity and promotes equality of opportunity. We believe that everyone deserves a chance to succeed and we offer a range of benefits and opportunities to support your career development.