35 Servicenow Architect jobs in the United Arab Emirates

Job Description

We are seeking an experienced ServiceNow Technical Architect with fluency in Arabic to join a leading technology consulting organisation in Dubai. This is a fantastic opportunity to work on large-scale high-impact ServiceNow projects partnering with enterprise clients across the region.

Role Overview:
As a Technical Architect you will lead the design development and implementation of scalable ServiceNow solutions. Acting as a trusted advisor you will work closely with clients to translate business requirements into robust best-practice technical designs while mentoring delivery teams and ensuring high-quality outcomes.

Key Responsibilities:

• Lead the architecture design and deployment of ServiceNow solutions across multiple modules.

• Translate client requirements into technical specifications and solution designs.

• Develop configure and integrate ServiceNow applications and workflows.

• Ensure adherence to ServiceNow best practices coding standards and platform governance.

• Drive integrations using REST SOAP and other APIs.

• Provide technical leadership and mentorship to consultants and developers.

• Oversee platform upgrades releases and performance optimisation.

• Collaborate with stakeholders to ensure successful adoption of solutions.

Required Skills & Experience:

• Fluent in Arabic and proficient in English.

• 6 years of hands-on ServiceNow experience across ITSM ITOM CSM HRSD or ITBM.

• Proven experience as a ServiceNow Technical Architect ideally with CTA certification.

• Strong background in Service Portal development mobile apps and integrations.

• ITIL v4 Foundation certification.

• Excellent stakeholder engagement problem-solving and leadership skills.

Desirable:

• Experience working in the Middle East or on multilingual projects.

• Additional ServiceNow certifications (CIS CAD CSA).

Why Join:

• Work with a forward-thinking consultancy delivering cutting-edge ServiceNow solutions.

• Collaborate with an expert multicultural team.

• Attractive salary package relocation support to Dubai.

• Opportunities for career progression and continuous learning.

• Type: Permanent

We are seeking an experienced ServiceNow Technical Architect with fluency in Arabic to join a leading technology consulting organisation in Dubai.
This is a fantastic opportunity to work on large-scale, high-impact ServiceNow projects, partnering with enterprise clients across the region.
Role Overview:
As a Technical Architect, you will lead the design, development, and implementation of scalable ServiceNow solutions.
Acting as a trusted advisor, you will work closely with clients to translate business requirements into robust, best-practice technical designs, while mentoring delivery teams and ensuring high-quality outcomes.
Key Responsibilities:
- Lead the architecture, design, and deployment of ServiceNow solutions across multiple modules.
- Translate client requirements into technical specifications and solution designs.
- Develop, configure, and integrate ServiceNow applications and workflows.
- Ensure adherence to ServiceNow best practices, coding standards, and platform governance.
- Drive integrations using REST, SOAP, and other APIs.
- Provide technical leadership and mentorship to consultants and developers.
- Oversee platform upgrades, releases, and performance optimisation.
- Collaborate with stakeholders to ensure successful adoption of solutions.
Required Skills & Experience:
- Fluent in Arabic and proficient in English.
- 6+ years of hands-on ServiceNow experience across ITSM, ITOM, CSM, HRSD, or ITBM.
- Proven experience as a ServiceNow Technical Architect,CTA/ CMAcertification would beadvantageous.
- Strong background in Service Portal development, mobile apps, and integrations.
- ITIL v4 Foundation certification.
- Excellent stakeholder engagement, problem-solving, and leadership skills.
Desirable:
- Experience working in the Middle East or on multilingual projects.
- Additional ServiceNow certifications (CIS, CAD, CSA).
Why Join:
- Work with a forward-thinking consultancy delivering cutting-edge ServiceNow solutions.
- Collaborate with an expert, multicultural team.
- Attractive salary package + relocation support to Dubai.
- Opportunities for career progression and continuous learning.

• Start: 05/08/2025

Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities

Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs.

Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.

Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).

Design and document Service Management process designs based on business and functional requirements.

Communicate functional and process designs to both project and client leadership.

Work with technical specialists who will configure/customize solutions in alignment with the design.

Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of contact for process/functional queries raised during the testing phase.

Provide input to other teams (data, change management teams) in the creation of their deliverables.

Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design.

Assist and support continuous process improvement practices.

Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery.

Solve problems quickly and calmly while contributing to deliverables.

Organize and execute test cycles, developing test scripts and automated testing processes using ATF.

Assist the project team that manages and communicates the business process and business requirements, ensuring that the proposed solutions meet customer expectations.

Document user stories with acute attention to detail, review them with stakeholders, gain acceptance criteria, and manage user stories throughout the development lifecycle with local and remote teams. Be a technically savvy architect who can navigate complex environments and form client relationships that allow for engagement as a trusted advisor to solve business problems.

Desired Candidate Profile

Possess strong commercial acumen and the ability to create, sell, and deliver large-scale engagements. Education, Certifications, and Qualifications MUST HAVE

Bachelor s degree in computer science, Information Technology, or a related field.

ITIL 4 Foundation Certified.

ServiceNow CSA Required.

ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required). NICE TO HAVE

Any certifications in business process consulting are highly advantageous, as are any relevant technical associations/certifications.

ITIL Master Certification.

ITIL 4 Strategic Leader (ITIL SL):

ITIL 4 Strategist Direct, Plan, and Improve

ITIL 4 Leader Digital and IT Strategy

ITIL 4 Managing Professional - any 2 Certifications:

ITIL 4 Specialist: Create, Deliver, and Support

ITIL 4 Specialist: High-velocity IT Industry and Technical Skills and Experience MUST HAVE

Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.

Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 2000.

Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).

Strong background in business process consulting and a proven track record of successfully improving client business outcomes.

Exhibit a combination of management, consultancy, project delivery, and technical skills.

Demonstrated ability and experience advising and influencing key stakeholders, both internal and external, providing insights that lead to key decision-making.

Able to think strategically and laterally, be innovative, and find creative solutions to client problems.

Ability to influence and inspire change, both across the organization and with external stakeholders. NICE TO HAVE

At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct). Knowledge

In-depth knowledge of business process consulting within the Application/Business Management/IT Service Management space. Knowledge of GRC processes.

Advanced knowledge of Microsoft Office Suite Excel, PowerPoint, etc. Personal Attributes and Behavioral Competencies PERSONAL ATTRIBUTES

Think of solutions and provide resolution when escalating to project/client leadership for final decisions.

Ability to collaborate with client executives at the operational level.

Ability to work under pressure, plan personal workload effectively, and delegate.

Can negotiate to achieve a "win-win" outcome.

Ability to understand new issues quickly and make wise decisions.

Ability to interface and maintain effective working relationships across multiple stakeholders.

Creative and strategic thinker who demonstrates calmness and composure under pressure and uncertainty.

Ability to inspire confidence and create trust. BEHAVIORAL COMPETENCIES

Self-motivated and proactive, with excellent time management and prioritization skills.

Ability to manage anger.

Ability to adjust to changing situations and new challenges.

Be meticulous and thorough in work, ensuring that no details are overlooked.

Be emotionally supportive.

Work effectively with others and contribute to the team's success

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities

• Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs.
• Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.
• Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).
• Design and document Service Management process designs based on business and functional requirements.
• Communicate functional and process designs to both project and client leadership.
• Work with technical specialists who will configure / customize solutions in alignment with the design.
• Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of contact for process / functional queries raised during the testing phase.
• Provide input to other teams (data, change management teams) in the creation of their deliverables.
• Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design.
• Assist and support continuous process improvement practices.
• Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery.
• Solve problems quickly and calmly while contributing to deliverables.
• Organize and execute test cycles, developing test scripts and automated testing processes using ATF.
• Assist the project team that manages and communicates the business process and business requirements, ensuring that the proposed solutions meet customer expectations.
• Document user stories with acute attention to detail, review them with stakeholders, gain acceptance criteria, and manage user stories throughout the development lifecycle with local and remote teams.
• Be a technically savvy architect who can navigate complex environments and form client relationships that allow for engagement as a trusted advisor to solve business problems.

Requirements

• Possess strong commercial acumen and the ability to create, sell, and deliver large-scale engagements. Education, Certifications, and Qualifications MUST HAVE
• Bachelor’s degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required). NICE TO HAVE
• Any certifications in business process consulting are highly advantageous, as are any relevant technical associations / certifications.
• ITIL 4 Strategic Leader (ITIL SL) :
• ITIL 4 Strategist Direct, Plan, and Improve
• ITIL 4 Leader Digital and IT Strategy
• ITIL 4 Managing Professional - any 2 Certifications :
• ITIL 4 Specialist : Create, Deliver, and Support
• ITIL 4 Specialist : Drive Stakeholder Value
• ITIL 4 Specialist : High-velocity IT Industry and Technical Skills and Experience MUST HAVE
• Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
• Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 2000.
• Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
• Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
• Exhibit a combination of management, consultancy, project delivery, and technical skills.
• Demonstrated ability and experience advising and influencing key stakeholders, both internal and external, providing insights that lead to key decision-making.
• Able to think strategically and laterally, be innovative, and find creative solutions to client problems.
• Ability to influence and inspire change, both across the organization and with external stakeholders. NICE TO HAVE
• At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct). Knowledge
• In-depth knowledge of business process consulting within the Application / Business Management / IT Service Management space.
• Knowledge of GRC processes.
• Advanced knowledge of Microsoft Office Suite – Excel, PowerPoint, etc. Personal Attributes and Behavioral Competencies PERSONAL ATTRIBUTES
• Think of solutions and provide resolution when escalating to project / client leadership for final decisions.
• Ability to collaborate with client executives at the operational level.
• Ability to work under pressure, plan personal workload effectively, and delegate.
• Can negotiate to achieve a "win-win" outcome.
• Ability to understand new issues quickly and make wise decisions.
• Ability to interface and maintain effective working relationships across multiple stakeholders.
• Creative and strategic thinker who demonstrates calmness and composure under pressure and uncertainty.
• Ability to inspire confidence and create trust. BEHAVIORAL COMPETENCIES
• Self-motivated and proactive, with excellent time management and prioritization skills.
• Ability to manage anger.
• Ability to adjust to changing situations and new challenges.
• Be meticulous and thorough in work, ensuring that no details are overlooked.
• Be emotionally supportive.
• Work effectively with others and contribute to the team's success

Job Overview and Purpose Contribute to the overall success of the organization by designing and optimizing business processes that drive efficiency, effectiveness, and customer satisfaction. Duties and Responsibilities

• Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs.
• Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.
• Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).
• Design and document Service Management process designs based on business and functional requirements.
• Communicate functional and process designs to both project and client leadership.
• Work with technical specialists who will configure / customize solutions in alignment with the design.
• Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of contact for process / functional queries raised during the testing phase.
• Provide input to other teams (data, change management teams) in the creation of their deliverables.
• Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design.
• Assist and support continuous process improvement practices.
• Build excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy and quality of delivery.
• Solve problems quickly and calmly while contributing to deliverables.
• Organize and execute test cycles, developing test scripts and automated testing processes using ATF.
• Assist the project team that manages and communicates the business process and business requirements, ensuring that the proposed solutions meet customer expectations.
• Document user stories with acute attention to detail, review them with stakeholders, gain acceptance criteria, and manage user stories throughout the development lifecycle with local and remote teams.
• Be a technically savvy architect who can navigate complex environments and form client relationships that allow for engagement as a trusted advisor to solve business problems.

Requirements

• Possess strong commercial acumen and the ability to create, sell, and deliver large-scale engagements. Education, Certifications, and Qualifications MUST HAVE
• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL 4 Foundation Certified.
• ServiceNow CSA Required.
• ServiceNow Certified Implementation Specialist in GRC, FSM, CSM, ITSM, ITAM, CSM, ITBM, HRSD (any 3 certifications required). NICE TO HAVE
• Any certifications in business process consulting are highly advantageous, as are any relevant technical associations / certifications.
• ITIL 4 Strategic Leader (ITIL SL) :
• ITIL 4 Strategist Direct, Plan, and Improve
• ITIL 4 Leader Digital and IT Strategy
• ITIL 4 Managing Professional - any 2 Certifications :
• ITIL 4 Specialist : Create, Deliver, and Support
• ITIL 4 Specialist : Drive Stakeholder Value
• ITIL 4 Specialist : High-velocity IT Industry and Technical Skills and Experience MUST HAVE
• Prior experience with ITSM tools such as ServiceNow, BMC Remedy, and HP Service Manager.
• Previous track record of working with ITSM frameworks such as ITIL, COBIT, and ISO 2000.
• Demonstrable experience working with leading Service Management tools and industries (Telecom, Resources, BFSI, etc.).
• Strong background in business process consulting and a proven track record of successfully improving client business outcomes.
• Exhibit a combination of management, consultancy, project delivery, and technical skills.
• Demonstrated ability and experience advising and influencing key stakeholders, both internal and external, providing insights that lead to key decision-making.
• Able to think strategically and laterally, be innovative, and find creative solutions to client problems.
• Ability to influence and inspire change, both across the organization and with external stakeholders. NICE TO HAVE
• At least 5 years of professional experience working in IT Service Management with tangible expertise in working in a services-based construct (not just a process-based construct). Knowledge
• In-depth knowledge of business process consulting within the Application / Business Management / IT Service Management space.
• Knowledge of GRC processes.
• Advanced knowledge of Microsoft Office Suite – Excel, PowerPoint, etc. Personal Attributes and Behavioral Competencies PERSONAL ATTRIBUTES
• Think of solutions and provide resolution when escalating to project / client leadership for final decisions.
• Ability to collaborate with client executives at the operational level.
• Ability to work under pressure, plan personal workload effectively, and delegate.
• Can negotiate to achieve a "win-win" outcome.
• Ability to understand new issues quickly and make wise decisions.
• Ability to interface and maintain effective working relationships across multiple stakeholders.
• Creative and strategic thinker who demonstrates calmness and composure under pressure and uncertainty.
• Ability to inspire confidence and create trust. BEHAVIORAL COMPETENCIES
• Self-motivated and proactive, with excellent time management and prioritization skills.
• Ability to manage anger.
• Ability to adjust to changing situations and new challenges.
• Be meticulous and thorough in work, ensuring that no details are overlooked.
• Be emotionally supportive.
• Work effectively with others and contribute to the team's success

• Location: Abu Dhabi,United Arab Emirates
• Type: Permanent

A leading digital consultancy and ServiceNow Partner is seeking an Arabic-speaking Technical Consultant to join their on-site delivery team in Abu Dhabi.
This role is focused on driving high-value ServiceNow implementations for enterprise clients across the region.
You'll be a key player in shaping and deploying ServiceNow solutions, working directly with stakeholders and technical teams to design and configure robust workflows, integrations, and custom applications.
The Role Will Involve:
- Deploying ServiceNow modules end-to-end, with a focus on quality, scalability, and client satisfaction.
- Capturing business requirements from Arabic-speaking clients and translating them into technical solutions.
- Developing scripts, automation, and integrations within the ServiceNow platform.
- Collaborating with internal teams and client-side resources to ensure smooth delivery and post-go-live support.
- Maintaining best practices, documentation, and technical standards throughout the project lifecycle.
You Will Need:
- Professional fluency in Arabic and English (spoken and written).
- A degree or diploma in Computer Science or a related technical discipline.
- Current certification in both:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - Practical experience with technical ServiceNow delivery including scripting (JavaScript), configuration, and third-party integrations.
- Strong communication and stakeholder engagement skills, ideally with experience in government or enterprise environments.
Whats in it for You:
- Work on-site in Abu Dhabi for a recognised organisation in the UAE.
- Join a high-performing, collaborative team delivering mission-critical projects in the UAE.
- Full visa sponsorship and relocation assistance available.
- Long-term opportunity with continuous ServiceNow training and certifications.
Interested in relocating to the UAE or already based in Abu Dhabi?
Wed love to speak with you.
Submit your CV or contact us directly to learn more.

• Start: 05/07/2025
• Location: Abu Dhabi,United Arab Emirates

We are seeking an experienced Cloud Architect with deep expertise in ServiceNow to lead the architecture, design, and implementation of a secure and scalable on-premises ServiceNow deployment. The ideal candidate will have a robust understanding of hybrid cloud strategies, infrastructure design, and governance practices in enterprise environments.

Key Responsibilities:

• Experience of working as an infrastructure/DevOps engineer and architect with 8+ years in an on-prem or cloud environment is a must
• Strong knowledge of building complex enterprise solutions including data center sizing, security, and infrastructure architecture
• Design and document and implement the end-to-end architecture of ServiceNow in an on-prem environment, ensuring alignment with business and security requirements.
• Collaborate with infrastructure and security teams to define network, storage, and compute configurations.
• Working knowledge of implementing solutions with in-built security, high availability (HA), and disaster recovery (DR)
• Experience of working with on-prem virtualization technologies like VMware
• Working with additional virtualization technologies will be an added advantage
• Define integration strategies with external systems, including LDAP, monitoring tools, CMDBs, and ITSM platforms.
• Strong knowledge of Linux administration
• Strong knowledge of Linux OS security
• Strong working knowledge of at least one of the relational databases, including deployment, security, configuration, and optimization. Experience with Maria DB will be an added advantage.
• Working knowledge of creating and implementing solutions using IaaS, PaaS, SaaS, and other models

Desired Candidate Profile

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• 8+ years of IT experience, with at least 3 years in a cloud/enterprise architecture role.
• Hands-on experience architecting ServiceNow on-premises, including configuration, deployment, and maintenance.
• Proficiency in infrastructure components such as Linux, VMware, storage arrays, load balancers, and firewalls.
• Strong analytical and documentation skills.
• Good to have - working knowledge of ServiceNow modules like ITSM, CMDB, Discovery, and Orchestration.
• Good to have - Arabic Language speaking (not a must)

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from RP International

We are hiring on behalf of our client for a Senior Architect to lead the design, architecture, and strategic direction of the ServiceNow platform across the organization. The ideal candidate brings deep technical expertise across multiple ServiceNow modules and integration patterns, with a strong focus on scalability, performance, and enterprise alignment.

Key Responsibilities

• Define and lead the architectural blueprint for ServiceNow solutions.
• Establish standards for scalability, performance, maintainability, and security.
• Oversee configuration/customization of modules (e.g., ITSM, ITOM, ITAM, HRSD, SecOps).
• Develop reusable patterns for workflows, data models, and integrations.

Strategic Platform Leadership

• Own and evolve the ServiceNow platform roadmap in alignment with business needs.
• Evaluate new releases, plan upgrades, and assess platform impact.
• Guide governance, data integrity, and overall platform health.

Integration & Ecosystem

• Design integrations between ServiceNow and enterprise systems (e.g., SAP, AD, Azure).
• Ensure secure and consistent data flow and API use.
• Lead orchestration design, MID server strategies, and automation integrations.

Stakeholder Collaboration

• Work with architects, business leaders, and delivery teams to align technical solutions with strategic goals.
• Translate complex business needs into scalable ServiceNow architectures.
• Mentor and guide ServiceNow developers and technical teams.

Governance & Compliance

• Ensure alignment with internal IT policies and external compliance standards.
• Lead architectural reviews, risk assessments, and impact analysis.

Qualifications

Required

• Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
• 8+ years of IT experience, including 5+ years in ServiceNow architecture and design.
• Proven track record in large-scale ServiceNow implementations and multi-module expertise.

Preferred

• ServiceNow Certified Technical Architect (CTA) or Master Architect.
• Additional certifications: System Administrator, ITSM/ITOM Specialist.
• Familiarity with ITIL v4, TOGAF, and enterprise architecture standards.
• Experience with Azure/AWS, CI/CD pipelines, and DevOps practices.
• Strong understanding of platform security, RBAC, and encryption.
• Strategic mindset with excellent problem-solving skills.
• Strong communicator with effective stakeholder management.
• Ability to lead technical teams and mentor across disciplines.
• Skilled in translating architecture into actionable implementation.

• Seniority levelMid-Senior level

• Employment typeContract

• Job functionInformation Technology
• IndustriesEnergy Technology and IT Services and IT Consulting

Referrals increase your chances of interviewing at RP International by 2x

Get notified about new Architect jobs in Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED25,000.00-AED25,000.00 3 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Rate: AED23000 - AED3000 per annum, Benefits: plus visa, relocation package and more
• Type: Permanent

A leading ServiceNow Partner is hiring an experienced ServiceNow Process Architect to join their team on-site in either Dubai or Abu Dhabi.
This is a key strategic role, focused on designing, optimising, and governing ServiceNow processes for enterprise clients across the region.
Youll work closely with stakeholders and delivery teams to ensure ServiceNow solutions are aligned with business goals and industry best practices.
This role requires fluency in Arabic and a strong understanding of both business process design and platform capability.
Role Responsibilities:
- Lead process design and optimisation activities across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage Arabic-speaking clients to understand current processes and define future-state workflows.
- Translate business requirements into scalable, platform-aligned solutions.
- Define governance frameworks, standards, and documentation to support long-term platform strategy.
- Facilitate workshops and stakeholder sessions in both Arabic and English.
- Partner with technical consultants, developers, and architects to deliver high-quality implementations.
What Youll Bring:
- Fluency in Arabic and English (written and verbal).
- Proven experience as a Process Architect, Business Process Consultant, or similar role within ServiceNow projects.
- Strong background in ITSM/ITOM or related domains.
- Hands-on knowledge of ServiceNow capabilities, platform logic, and workflows.
- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITIL or additional ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
- Excellent communication, facilitation, and documentation skills.
Whats On Offer:
- On-site role based in either Dubai or Abu Dhabi.
- Work with a leading ServiceNow Partner on major transformation programmes.
- Competitive salary, visa sponsorship, and relocation support if required.
- Career development through funded certifications and internal mentoring.
- Join a high-performing, multicultural team in one of the regions most exciting tech environments.
Interested in advancing your ServiceNow career in the UAE?
Apply now or get in touch for a confidential discussion.

• Start: 05/07/2025
• Rate: AED23000 - AED3000 per annum, Benefits: plus visa, relocation package and more