1 Sondage Satisfaction jobs in the United Arab Emirates
Client Satisfaction Specialist
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Job Description
As a key member of our client relationship management team, you will play a vital role in enhancing client satisfaction and loyalty by providing exceptional support and analysis. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently.
- You will serve as the primary point of contact for the client relationship management team, addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
- Through data analysis and feedback, you will identify trends, insights, and opportunities for improvement in service delivery and client engagement.
- Regular reports on client satisfaction metrics, account performance, and relationship health will be prepared and presented to management and stakeholders.
- Cross-functional collaboration with sales, marketing, and operations teams will align client needs with company offerings and initiatives.
- Process enhancements will be identified and recommended to improve client relationship management practices and increase operational efficiency.
- Accurate records of client interactions, feedback, and action items will be maintained in the CRM system to ensure continuity and accountability.
- Staying informed about industry trends, competitor activities, and best practices in client relationship management will contribute to strategic planning.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field is required.
- 1-3 years of experience in client relationship management, customer service, or a similar analytical role is essential.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions, are necessary.
- Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders, are crucial.
- Proficiency in Business Intelligence software such as Power BI and Qlik Sense, as well as Microsoft Office Suite (Excel, PowerPoint, Word), is required.
- Ability to work independently and collaboratively in a fast-paced environment is essential.
- Strong organizational skills and attention to detail are necessary.
Benefits:
- A proactive approach to client relationship management and a commitment to delivering high-quality work are valued.
- Strong interpersonal skills to effectively collaborate with team members and stakeholders are essential.
- A passion for enhancing client experiences and supporting the overall success of the client relationship management team is desirable.
Other Opportunities:
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