130 Support Representative jobs in the United Arab Emirates

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief:

The incumbent is accountable for all Bank Guarantees and cash/cheque deposits within the framework of company policies & procedures to ensure timely delivery of products.

Responsibilities:

• On a daily basis, collect cash/cheque from the office and deposit in banks before cut-off time.
• Coordinate with the warehouse team for collection/deposits.
• Submit and collect bank guarantees to/from customers.
• Regularly visit customers to submit original bank guarantees as per the given schedule and before cut-off time.
• Follow up with customers to collect closed/expired bank guarantees and return them to the bank for cancellation purposes.
• Build good relationships with customers such as MOH, DHA, Dubai Municipality, Dubai Police, etc.
• Coordinate internally with the tender team, sales team, and service team to ensure timely collection of bank guarantees.
• Schedule customer visits in Abu Dhabi and Northern Emirates.

Reports:

• Maintain proper records and reports for outstanding bank guarantees in the market.
• Update ERP system records.
• Write correspondence letters and follow-up emails regarding guarantees.
• Update the line manager on the progress of non-collection of guarantees and ensure that supporting documents are available.
• Prepare necessary reports for management regarding guarantee status.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is accountable for all Bank Guarantees and cash/cheque deposits within the framework of company policies & procedures to ensure timely delivery of products.

Responsibilities:

• On a daily basis, collecting Cash / Cheque from the office and depositing in banks before cut-off time.
• Coordinating with the warehouse team for collection / deposits.
• Submitting & collecting bank guarantees to/from customers.
• On a regular basis, visiting customers for submitting original bank guarantees as per the given schedule & before cut-off time.
• Follow up with customers for collecting closed / expired bank guarantees and return to the bank for cancellation purposes.
• Build a good relationship with customers such as MOH, DHA, Dubai Municipality, Dubai Police, etc.
• Coordinate internally with the tender team, Sales team & service team to ensure timely collection of bank guarantees.
• Scheduling customer visits in Abu Dhabi & Northern Emirates.

Reports:

• Maintain proper records & reports for outstanding bank guarantees in the market.
• Updating ERP system records.
• Writing correspondence letters, follow-up emails for guarantees.
• Updating the Line manager on the progress of non-collection of guarantees and ensuring that supporting documents are available.
• Preparing necessary reports for management regarding guaranteed status.

Customer Service Advisor

• Deliver exceptional customer experiences through phone interactions, meeting and exceeding customer expectations.
• Respond to customer inquiries efficiently and effectively, providing accurate information in a timely manner.
• Identify and capitalize on sales opportunities by promoting products and services that meet customer needs.
• Analyze customer concerns and offer suitable solutions to ensure customer satisfaction.
• Maintain knowledge of products, services, and procedures to provide expert support.
• Participate in outbound calling programs and other projects as required.

• Bilingual fluency in English (B2 Level+) and Russian with excellent communication and interpersonal skills.
• At least 1 year of call center or customer service experience preferably in the real estate sector.
• Presentation skills with a positive and professional approach.
• Able to work in rotational shifts up to 8 hours a day 5 days a week.

Equal Opportunity Employer

We are committed to diversity and inclusion.

Job Opportunity

We are seeking a highly skilled and passionate individual to join our team as a Customer Support Specialist.

In this role, you will be responsible for providing top-notch customer support via chats and emails, fostering long-lasting relationships with customers, and meeting key performance indicators (KPIs).

You will have the opportunity to work with cutting-edge technology, collaborate with developers and other departments of various IT companies, and maintain working knowledge of our client's products and services.

To succeed in this position, you must possess native-level communication skills in Japanese and English, at least 6 months of experience in a customer support role, analytical and research skills, a positive and responsible attitude, and a personal laptop or computer with a stable internet connection.

Preferred qualifications include experience with CRM systems and a background in crypto/finance.

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

About Us:

We are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe. We welcome people with various backgrounds and experiences, so don't hesitate to apply!

We are seeking a skilled Client Services Manager to join our team. As a Client Services Manager, you will be responsible for providing high-level customer service to new and existing clients.

• Provide exceptional customer service to clients via phone, email, or in-person.
• Process client transactions, including transfers, remittances, FD/FX deals, etc., within agreed timelines.
• Coordinate with internal stakeholders to ensure seamless service delivery.
• Liaise with international branches as needed.
• Update clients on bank and portfolio statements.
• Promptly follow up on security items, such as debit/credit cards and cheque books.

• Bachelor's degree in business/economics/marketing or minimum 3 years of work experience in a similar field.
• Excellent interpersonal skills, creative, and self-starter.
• Strong technology skills.
• Good English language skills, both written and spoken, coupled with Arabic would be an advantage.

• A fast-paced office environment with opportunities for growth and development.
• A collaborative team culture that values diversity and inclusivity.
• Competitive compensation and benefits package.

This is a full-time position requiring a motivated individual with excellent communication and interpersonal skills. The ideal candidate will have a strong understanding of banking products and services, as well as the ability to work independently and as part of a team.

Client Service Coordinator

We are seeking a skilled and proactive individual to manage customer relationships and provide exceptional service.

The successful candidate will maintain accurate client and lead data, coordinate communication, and analyze reports to drive business growth.

• Maintain and update CRM system with accurate client and lead data.
• Coordinate client communication and follow-up processes for local and international leads.
• Generate and analyze CRM reports for internal stakeholders.
• Collaborate with Sales, Marketing, and Customer Care teams to ensure seamless client journey.
• Support in post-sales activities, document handling, and issue resolution.

• Welcome and direct all visitors and clients professionally.
• Handle phone calls, emails, and general inquiries promptly and courteously.
• Organize meeting rooms and maintain visitor logs and front desk operations.
• Assist in administrative tasks such as scheduling, documentation, courier handling, and database entry.
• Ensure reception area is maintained to professional standard at all times.

The primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.

Responsibilities include managing and documenting customer interactions, coordinating with internal teams, monitoring service requests, and providing detailed information about company offerings.

Additionally, gathering and relaying client feedback, assisting in preparing regular reports on customer service metrics, and supporting the onboarding process for new clients.

• A minimum of 2 years and up to 5 years of experience in a customer service or client-facing role, preferably within facilities management or a related industry.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Strong interpersonal skills with the ability to build rapport and maintain positive relationships with clients.
• Proven problem-solving abilities and a proactive approach to resolving client issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, office-based environment.
• Demonstrated attention to detail and accuracy in handling client information and service requests.

Fluency in English is required.

Dubai

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You possess a client-first mindset.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. Throughout your workday, you’ll work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Recruiting experts : you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
• Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Ensuring success for our Associates means:

• Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
• Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
• A clear career path for potential advancement to Manager after 24-30 months, and to Vice President after ~5 years.
• Successful completion of the Associate Program may qualify you for our MBA Tuition Program , which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience
• Fluent English or C2 level is required
• Expect total first-year compensation ranging from AED 255,000 (average performance) to AED 293,000 (very strong performance) consisting of (i) annual base salary of AED 200,000 and (ii) uncapped variable compensation linked to individual performance.
• 25 vacation days, in addition to all UAE national holidays.
• Comprehensive private health and dental insurance.
• State-of-the-art office with amenities in the heart of Dubai; option to WFH each Friday.

#LI-DNI

First name *

Last name *

Email *

Phone

Resume/CV * Upload File

Recommended max. size: 5 MB, Accepted file types: PDF, DOC, DOCX, TXT, RTF

What year did/will you graduate from your latest degree?

What was your grade/GPA/result from your latest degree? *

Total duration of full-time work experience.

Do you have at least one degree taught in 100% English? *

Please note, certifications will be requested.

What is your language fluency (written and spoken) for the role you are applying for?

Other languages you speak at a native speaker fluency level * None Arabic Bahasa Indonesia Cantonese Chinese (Mandarin) Danish Dutch English Farsi Finnish French German Hindi Italian Japanese Korean Norwegian Portuguese Spanish Swedish Tagalog Thai Turkish Vietnamese Other

Preferred start month in 2026 (NB you should have graduated ahead of the start date applied for) * CO26 January Preference CO26 July Preference CO26 September Preference

How did you hear about this role? *

Have you previously applied to AlphaSights? *

AlphaSights offices you have applied to previously * Dubai Hamburg Hong Kong London New York San Francisco Seoul Shanghai Tokyo N/A

AlphaSights values your trust and is committed to the responsible management, use, and protection of personal information. By submitting an AlphaSights job application, I hereby provide AlphaSights (including AlphaSights' affiliates and relevant third-parties suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice. *

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.

Responsibilities :

• Resolve issues that include uncommon and complex situations with significant organizational impact
• Evaluate team's performance and make recommendations for pay increases, promotions, terminations, hiring etc.
• Develop leaders by providing guidance and mentorship in conjunction with succession planning
• Develop employees and their skill sets to expand each team's capabilities and provide growth opportunities
• Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Achieve team performance excellence to ensure high quality and high volume productivity
• Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications :

• 5-8 years of relevant experience
• Intermediate to senior level experience in a related role with commensurate people management experience
• Call Center management experience, preferred
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred
• Effective written and verbal communication and presentation skills
• Influencing and relationship management skills

Education :

• Bachelor's / University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Customer Service

Job Family : Service

Time Type : Full time

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.

Client Relationship Manager
• Dubai United Arab Emirates