8 Supporto Tecnico jobs in the United Arab Emirates

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's retail & institutional banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

This position is for UAE Nationals only.

Unclear seniority.

The ideal candidate has excellent interpersonal skills and enjoys proactively resolving issues.

Key Responsibilities:

• Provide exceptional customer service by accurately processing orders, shipments, and invoicing.
• Collaborate with the Credit Controller and Sales team to resolve customer orders on hold.
• Process stock transfers and furnish customers and sales teams with relevant information.
• Handle credit-related matters, including stock transfers and advising on credit procedures.

Requirements:

• 1-3 years of experience in a customer-facing role
• Outstanding communication skills and phone etiquette
• Ability to prioritize tasks, organize, and manage multiple responsibilities

Work Schedule: A standard 5-day week with flexible scheduling for an extra day off each week.

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:

• Handle customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate information about our products and services.
• Process travel bookings, modifications, and cancellations on reservations.
• Upsell and cross-sell our products and services to meet sales targets.

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and knowledge of Microsoft Office.

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

• Flexibility to work varying shifts, including evenings and weekends.
• Ability to work under pressure and meet deadlines.
• Demonstrated willingness to learn new initiatives and methodologies that add value to the overall performance.

This is a challenging leadership position where you will oversee our IT support operations in Dubai, ensuring timely resolution of technical issues and maintaining service levels across all internal support functions. You will be responsible for managing incident response processes, enforcing service level agreements (SLAs), and driving automation and enhancements in the ticketing system to streamline workflows and boost efficiency.

The ideal candidate will have 5+ years of experience in IT support, with 2–3 years in a team leadership role, and a proven track record of people management, performance tracking, and team mentoring. They should have strong hands-on experience with Microsoft Windows, Microsoft Defender, Azure, and incident management tools such as Jira or Atlassian suite.

The selected candidate will contribute to process, procedure & support documentation, ensuring alignment to any change or new development. They will also drive service improvement initiatives for operational excellence and process improvement.

Additional responsibilities include overseeing team performance, managing vendor relationships, and collaborating with the Security team to implement effective SOC controls and reinforce incident detection and response capabilities.

The successful candidate will be comfortable working in fast-paced, global support environments and will have excellent communication and problem-solving skills. They will be expected to meet SLA and SLO targets across all Helpdesk case submissions and critical systems, ensuring compliance with service-level commitments.

A competitive compensation package, training, development resources, and certification opportunities are available for the right candidate. 18 annual leave days + 12 sick days, local public holidays, and health insurance benefits are also offered.

To apply, please submit your resume/CV and LinkedIn profile. Please indicate if you are currently in Dubai and provide details of your years of experience in Service desk and leading a team.

We look forward to hearing from you!

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

SALARY: AED 8000

A well-known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.

TITLE: IT Help Desk

SUMMARY OF FUNCTIONS:

Responsible for the monitoring, troubleshooting, repair, installation, and upgrade of Servers, Computer desktops, Notebooks, workstations, printers, peripherals as well as associated operating systems and application software.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Works closely and receives direct instructions from the IT Manager.
2. Installs, configures, monitors and maintains computer systems, software applications, operating systems and network devices.
3. Troubleshoots and repairs software, computer systems and network problems.
4. Manages user access to the network.
5. Provides direct technical support to users including procedural documentation.
6. Tests and evaluates new technology and demonstrates it to supervisors.
7. Uses the helpdesk ticketing system to keep track of assigned tasks, asset management, and HW/SW licenses.
8. Participates in team meetings, sharing knowledge, information and ideas with team members.

QUALIFICATIONS:

1. Graduate of a Bachelor's Degree in Information Technology, Computer Science or equivalent.
2. IT Standard Industry Certification is an advantage.
3. Minimum 2 years of experience in the same position.
4. Valid driver's license for travel to client sites.

REQUIRED SKILLS:

1. Technical ability to support primarily Windows based server and workstation platforms.
2. Previous customer service related experience.
3. Excellent interpersonal and communication skills.
4. Excellent technical and organizational skills.
5. Ability to work cooperatively and independently.
6. Willingness to work the required hours to complete the responsibilities assigned.

ORGANIZATIONAL RELATIONSHIPS:

Directly reports to IT Manager.

About The Company:

Parker Consult is the fastest growing Management Consultancy in the Middle East. We provide world-class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region, combined with quality consultants and excellent infrastructure, has enabled us to build a strong portfolio of clients which include MNC's and local firms.