1 820 Technical jobs in the United Arab Emirates

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

Task And Responsibilities

• Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
• Technical Support – Be part of the Support team
• Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
• Technical Writing – Compiling technical drawings and instructions for our products and solutions.
• Provide technical assistance to colleagues within the company when required.
• Answer customer requests using the ERP ticketing system.
• Configuring IOT devices based on the customer's requirements
  
  

• Ability to understand and work with all types of clients.
• Highly customer-oriented.
• Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
• Advanced computer and software skills – MS Office included.
• Attention to detail, systematic approach to problem-solving.
• Professional attitude and behavior, customer-focused.
• Highly organized, assertive, decisive, and patient.
• Ability to build relationships with customers
• Ability to work well both with a group and independently
• Out of the box thinking mindset; is willing to learn and work in a dynamic environment
• Driving License is a plus.
• Graduate of BSECE or BSCpE is an advantage
  
  

Our client is wishing to recruit an experienced Technical Support Specialist to ensure support to customers throughout ME with a focus on the Abu Dhabi office. You will be assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners.

• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email
• Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Maintenance of user accounts on various systems, including AD and Exchange
• Maintenance of the Firm’s hardware, i.e. mobile devices, laptops, PCs, monitors etc.
• Process management such as new joiners, leavers, mobile distribution, laptop loans etc.
• Assist with Conference / Meeting Room assistance
• Software problem resolution – legal and bespoke
• Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas)
• Assistance with Project work and implementation
• Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.
• Alert management and service owners to emerging trends in incidents.
• Assist in software releases and rollouts according to Change Management best practices.
• Work closely with third line technical support to increase first time fix rate.
• Build rapport with customers and colleagues.
• Escalate incidents with accurate documentation to service owners, when required.
• Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Test fixes to ensure problem has been adequately resolved.
• Assist in providing assistance to colleagues, when request volumes are high.
• Perform post-resolution follow ups with colleagues, as required.
• Develop Help sheets and FAQ lists for customers and colleagues.
• Contribute to knowledge base and training, as needed
• Reinforce SLAs to manage customer expectations
• Provide suggestions for continual improvement
• Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work
• Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA
• Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role
• Support and maintain mobile devices, alongside the associated applications delivered through MobileIron
• Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops
• Manage the pool laptop process
• Maintain hardware stock levels and liaise where necessary, working with IT Procurement
• Supporting Citrix and home devices
• Build & re-build of IT equipment with an understanding of imaging software
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
• Work as part of a team, with a positive ‘can-do’ attitude, sharing advice and workload to provide the best possible service to users
• Be aware of the technologies, ITIL & ISO processes and procedures in use within the department
• Adhere to local and regional IT operational standards
• Other duties as assigned to fully meet the requirements of the position

Technical Skills

• Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment
• Experience of using call logging software would be desirable
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial
• Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.)
• Knowledge of Internet Explorer, Google Chrome and Edge
• Good knowledge of document management systems
• Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous
• A strong ability to document IT processes and procedures would be beneficial
• Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes.

Personal Skills and Attributes

• Excellent written and verbal communication skills
• Able to interact positively at all levels within the firm and a good team player
• Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs
• Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved
• Able to exercise tact and diplomacy in an organisational setting
• Able to make decisions and remain calm while under pressure – particularly when dealing with difficult situations
• Able to absorb and retain information quickly
• Able to work closely with third line teams
• Methodical approach to work, with a strong focus on accuracy and quality
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate
• The confidence and resilience to overcome obstacles to deliver what is required
• Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to colleagues
• Can carry out all responsibilities in a way which supports the practice’s values and promotes its equal opportunities and diversity principles
• Able to be an ambassador for the firms' IT, being professional in outlook, attitude and appearance
• Previous experience working in the Legal industry would be beneficial

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

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Unlock a challenging career as a Technical Support Specialist and deliver top-notch technical expertise to customers.

• Conduct thorough technical assessments of locks to identify issues and recommend repairs or replacements.
• Repair and reconfigure locks as needed to ensure optimal performance.
• Install locks at customer locations with precision and attention to detail.
• Manage warranty and maintenance programs to ensure seamless customer experiences.
• Provide exceptional technical support to customers through various communication channels.
• Effectively manage inventory levels to prevent stockouts and overstocking.
• Perform carpentry works when necessary to ensure secure installations.

• Hold a degree in Engineering or a related field from an accredited institution.
• Possess a minimum of 5 years of experience, with at least 1 year in access control.

IT Specialist: Technical Support and Network Management

• Deliver exceptional technical support to end-users, addressing hardware, software, network, and other IT-related issues.
• Diagnose and resolve complex technical problems in person, via phone, or through remote assistance.

Hardware and Software Maintenance

• Install, configure, and maintain computer hardware, operating systems, software applications, and peripherals, ensuring optimal performance and security.
• Perform routine maintenance, updates, and upgrades to guarantee system reliability and integrity.

Troubleshooting and Issue Resolution

• Thoroughly troubleshoot and resolve hardware and software issues promptly, minimizing downtime.
• Investigate and analyze problems, recommend solutions, and implement necessary fixes to ensure seamless operations.

Network Management and Security

• Assist in setting up and managing local area networks (LANs), ensuring connectivity, security, and performance.
• Develop strategies to maintain network integrity, troubleshoot issues, and implement solutions to prevent data breaches.

User Training and Documentation

• Provide training to end-users on IT systems, applications, and best practices, enhancing their understanding of IT processes.
• Develop and maintain comprehensive documentation, user guides, and FAQs to facilitate user understanding and adoption.

Inventory Management

• Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals, ensuring compliance with organizational policies.
• Coordinate procurement and disposal of IT equipment, adhering to established guidelines.

The ideal candidate will possess a solid foundation in IT concepts, excellent problem-solving skills, and the ability to work collaboratively as part of a team. They will be proactive, detail-oriented, and committed to delivering exceptional customer service. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but not required.

Experience with IT service management tools, such as ServiceNow, and knowledge of industry-standard protocols and technologies are highly desirable. The successful candidate will demonstrate enthusiasm for staying up-to-date with emerging technologies and trends in the IT field.

Fractal Systems FZ LLC offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.