7 Toyota jobs in the United Arab Emirates

Overview of the Role

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Abu Dhabi Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

• Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
• Experienced in managing daily operations and leading a team.
• MS Office proficiency and SAP knowledge is a plus.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We aim to deliver world-class omni-channel experiences and mobility solutions, from passenger cars to SUVs and beyond, across a broad portfolio of mobility products.

We employ a large, diverse team and are committed to customer-centric service and continuous learning. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim Automotive

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Reception Supervisor | Al-Futtaim Automotive | Toyota

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

We are looking for a skilled and dynamic Reception Supervisor to join our Toyota Abu Dhabi Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

What You Will Do:

• Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

Required Skills to Be Successful:

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

About the Team:

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

What Equips You for the Role:

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• Minimum 2 years of experience as a Reception Supervisor/Manager in the automotive industry.
• Experienced in managing daily operations and leading a team
• MS Office proficiency and SAP knowledge is a plus.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies, and a regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, delivering mobility solutions with a focus on innovation, quality standards, and value-added service across our vast network. Our mission is to become a leader in custom-made mobility solutions by delivering world-class omni-channel experiences. This is Al-Futtaim Automotive and we empower talent to move forward.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you ready to be the face of Toyota in Fujairah ? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Aftersales Planning Manager | Al-Futtaim Automotive | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you passionate about driving business growth through data-driven planning and stakeholder collaboration? Join our dynamic Aftersales Distributor Business Planning Department as an Aftersales Planning Manager , where you’ll play a pivotal role in shaping the future of Toyota & Lexus aftersales operations. You’ll be responsible for developing strategic and annual business plans, analyzing performance data, and leading cross-functional initiatives to achieve ambitious organizational goals.

• Analyze service data, customer feedback, market trends, and key KPIs (e.g., VIN visits, sold hours, parts sales) to identify risks and opportunities.
• Develop and monitor annual and mid-term business plans, ensuring alignment with aftersales strategies.
• Collaborate closely with Sales, Marketing, PDC, and Dealership networks to synchronize aftersales initiatives.
• Lead campaign management for aftersales marketing, including new product launches and process improvements.
• Monitor and drive the effectiveness of retention products (e.g., extended warranty), and provide actionable feedback to stakeholders.
• Manage and motivate a small team, fostering a culture of excellence and continuous improvement.

• Strong business analytical and data management skills.
• Proficiency with digital tools and platforms for aftersales operations (e.g., SAP, Power BI, Tableau, Alteryx).
• Excellent stakeholder management and communication abilities.
• Proven ability to lead cross-functional teams and deliver results against KPIs.
• Demonstrated values of Respect, Integrity, Collaboration, and Excellence

You’ll be part of a high-performing team within the Toyota & Lexus Aftersales Distributor Business Planning Department, reporting to the Senior Planning Manager and supervising two direct reports. Our team is committed to innovation, collaboration, and delivering outstanding results in a fast-paced environment.

• Diploma or Degree in Business Management, IT, or Finance.
• Minimum 5 years’ experience in a similar role, preferably within the automotive industry.
• Track record of successful business planning, campaign management, and stakeholder engagement.

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies, and is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are the regional representative of brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We offer a comprehensive portfolio of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. We have a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

UAE National Part-Time Opportunity | Customer Service Roles | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

UAE National Part-Time Opportunity

Receptionist & Guest Relation Officer – Al Futtaim Automotive (Toyota & Lexus, Dubai)

Are you a UAE National looking for a part-time role in a dynamic and professional environment?

Al Futtaim Automotive is offering an exciting opportunity to join our Toyota & Lexus team as a Receptionist or Guest Relation Officer – where you’ll be the face of our brand and the first to deliver our World’s Warmest Welcome to every customer.

What’s in it for you?

• A part-time role with 2 days off
• Gain hands-on experience in a prestigious automotive brand
• Work in a customer-focused, professional environment
• Be part of one of the UAE’s leading automotive groups

What you will do:

• Be the first point of contact for all customers visiting our service center/ showroom
• Welcome, guide, and ensure customers are connected to the right executive seamlessly
• Deliver an exceptional customer journey from start to finish
• Give every guest a warm send-off, ensuring they leave feeling valued and cared for

What we’re looking for:

• UAE National with Family Book (mandatory)
• Fluent in English with strong communication skills
• Customer service experience is an added advantage
• Basic knowledge of MS Office (Excel preferred)
• High school diploma or higher

About the role:

You’ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are motivated, customer-focused, and passionate about cars , this is your chance to shine!

Apply today and take the first step into building your career with Toyota & Lexus – Al Futtaim Automotive .

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Job Opportunities for General Repair Technician | Al-Futtaim Automotive | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking to recruit an experienced General Repair Technician to join our Toyota and Lexus Team across the UAE .

As a Diagnostic Technician, you will identify problems with vehicles using the diagnostic equipment & Special Service Tools. You will perform maintenance and repair on customer vehicles which involve diagnosis. Ensure the Fix it Right process is adhered, to eliminate Repeat Repair

• Perform routine maintenance and general mechanic repair work on vehicles
• Manual skill & ability for performing technical and mechanical jobs
• Assist Technical Advisor in capturing data while creating the Repair Support Request and Branch Field Technical Reports submitted to the Aftersales Distributor Team for any escalations
• Willingness to learn with hands-on training

• 2 to 3 years’ experience as a Diagnostic Technician coming from a big automotive dealership doing diagnosis and general mechanic repairs
• Ability to use the diagnostic equipments & Special Service Tools to inspect Engine, Transmission, Brake, suspension A/C electrical and hybrid system of the vehicles
• Ability to do basic diagnosis, unit repair, AC parts replacement and mechanical repairs
• Conversant in English

The role will report to the Workshop Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Service Advisor, Controller, Foreman & co-Technicians on a daily basis.

• Diploma Technical certification, ITI (Industrial Training Institute NCVT Certificate) or ITC
• 2 to 3 years’ experience as Diagnostic Technician
• Added value in having valid UAE driving license
• Must read, interpret and transcribe data in order to maintain accurate records in job orders
• Understands and works within protocol where necessary, and understands and performs to the requirements of AFM Toyota After sales

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.