6 Toyota jobs in the United Arab Emirates

Service Advisor | Al-Futtaim Automotive | Toyota

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you ready to be the face of Toyota in Dubai? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Overview of the role

Join our high-performing Toyota Sales Team in Fujairah and be part of one of the most recognized automotive brands in the world. If you're passionate about cars, driven by targets, and thrive in a fast-paced, customer-focused environment, this is your chance to shine!

You'll be responsible for maximizing every sales opportunity, delivering outstanding customer experience, and building long-term relationships. Your mission? Drive sales, boost finance and insurance product uptake, increase trade-ins and accessories sales—all while smashing customer satisfaction goals throughout the entire sales journey.

• Sales Volume: Achieve and maintain the Company prescribed sales standards for his/her area of operation, which improves and maintains company and brand image and prestige
• Customer Satisfaction: Achieve or exceed CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on number of prospects logged which ensures achievement of Company's business objectives and a larger customer/prospect base
• Cash and Credit Control: Ensure that Company procedures are adhered to while handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
• Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably

• Minimum 2 years of sales experience (automotive sales is a big plus!)
• Proven ability to upsell and create value through new products
• Excellent communication skills—both written and spoken
• Confident negotiator with a knack for influencing customer decisions

You’ll be joining a dynamic and target-driven team where energy, commitment, and collaboration are key. Working closely with the Branch Manager, Sales Executives, and Support Staff, you’ll help drive results and elevate customer experience. Be prepared for a fast-paced schedule—including evenings and weekends—as you chase success and celebrate wins.

• Diploma or Degree preferred—but passion, drive, and experience matter more)
• Minimum 2 years’ experience in a retail sales role
• Strong relationship builder with sharp negotiation and conflict resolution skills
• Calm under pressure, quick decision-maker, and a natural leader
• Must hold a valid UAE driver’s license
• Solid technical understanding of automobiles and customer-centric selling

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Note:-

• Reports to: Sales Manager
• Band: F

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.

You must inform your HRBP in confidence of your application.

Please note that this vacancy may be advertised externally in the next week so apply without delay.

Service Advisor | Al-Futtaim Automotive | Toyota Ajman

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you ready to be the face of Toyota in Ajman? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you ready to be the face of Toyota in Fujairah ? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

National Aftersales Performance Manager | | Al-Futtaim Automotive | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Are you passionate about driving business excellence and customer satisfaction in the automotive industry? We are seeking an experienced National Aftersales Performance Manager to lead our UAE aftersales operations. In this pivotal role, you will shape the aftersales business plan, optimize service locations, and champion innovation to ensure our brand remains ahead of the competition.

• Develop and execute aftersales business plans aligned with company strategy.
• Achieve and exceed targets for net sales, gross margin, and net profit across service locations.
• Analyze and improve productivity, efficiency, and utilization at every location.
• Collaborate with the Parts Distribution Centre to optimize inventory and ensure customer satisfaction.
• Design and implement marketing campaigns and incentive programs to drive demand and revenue.
• Lead business excellence initiatives, enhance the omnichannel customer experience, and implement best practices.
• Build strong relationships with dealer principals and brand stakeholders.
• Support HR strategies, including talent management, employee engagement, and Emiratisation objectives.

• 8–12 years’ experience in automotive aftersales, with at least 2–3 years in a managerial role.
• Proven ability to optimize automotive services and manage multiple priorities in a fast-paced environment.
• Strong experience in omnichannel customer experience mapping and CRM.
• Expertise in business transformation, data analytics, and business intelligence tools (e.g., SAP, Power BI, Tableau).
• Familiarity with innovation methodologies (Six Sigma, Agile, Design Thinking).
• Excellent stakeholder management, negotiation, and leadership skills.
• High attention to detail, strong analytical skills, and the ability to present complex data clearly.
• Fluency in English; GCC and premium automotive brand experience are advantageous.

You will join a dynamic, cross-functional team dedicated to delivering best-in-class aftersales service and customer experience. Our collaborative environment values innovation, continuous improvement, and a customer-centric mindset. You’ll work closely with dealer principals, the Center of Excellence, and various internal and external stakeholders to drive business success.

• Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering (postgraduate in Business Management or IT is a plus).
• Demonstrated business maturity, sound judgment, and a passion for the automotive industry.
• Experience leading business excellence and transformation projects.
• Strong communication, presentation, and team-building abilities.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer‑centric approach, constantly pushing the boundaries on innovation, quality standards, and value‑added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9,000‑member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.