154 Call Center Agent jobs in united-arab-emirates

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates booking of appointments to optimize clinic function. Supports the successful achievements of Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Supports the team members by answering daily inquiries.
• Provides coaching, guidelines and education to the team members.
• Monitors the skillsets assignment and the workflow and the volumes.
• Provides the approved quality training and ensures the efficiency of the team members.
• Assesses daily call quality using the call recording system.
• Assists call centre agents with handling the complaints and patients’ challenges.
• Monitors the real-time display screen and applies the necessary changes in order to maintain the target of the abandoned call.
• Assigns daily breaks and monitor the agent’s attendance.
• Monitors the agent’s productivity and provides a daily agent performance report.
• Assists the team leader with the daily duty of Rota.
• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence in a timely manner.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with the Hospital Policies and Procedures regarding safety, infection and security.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Answers phone calls in a polite and cordial manner.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Provides patients with a brief history of physicians’ accreditations and areas of speciality and other data which is relevant to the appointment type.
• Enters, modifies, or updates patient information, upon calling, in the iConnect system according to established criteria.
• Transfers call to the Call Center Nurses when appropriate. Does not answer any medical/nursing-related questions or give medical/nursing advice.
• Schedules and books appointments as requested appropriately into iConnect and follows the clinic’s guidelines in the booking process.
• Confirms appointments through SMS and/or phone calls as per policy.
• Transfers to a different physician, cancels or reschedules patients’ appointments as per policy.
• Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
• Informs walk-in patients telephonically regarding waiting time. Places remark on “Scheduler Note”. For example, patients are informed regarding waiting time.
• Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card according to clinic guidelines.
• Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
• Sends SMS messages out before 10:00 a.m. for the next day’s appointments.
• Follows-up calls are placed to those patients who have not confirmed their appointment times via SMS.
• Maintains current insurance expertise to answer basic questions from patients regarding insurance-related issues such as General Exclusions.
• Overbooks physicians according to clinic-defined standards.
• Ensures that all departmental reports and audit tools are compiled and completed timely and accurately.
• Assists in the orientation of new staff members to the Call Center.
• Facilitates efficient Call Center function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features/services/prices/packages and hours of operations.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.

• High school graduate

PROFESSIONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Medical Terminology/or exposure to a medical environment
• Knowledge of adequate Medical Terminology
• Demonstrate computer literacy and efficiency
• Previous operator or call centre experience is preferable

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate / deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and / or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : No related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

Accepted Formats: pdf, doc Max: 2 MB

DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa .

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management , real estate, or residential services is strongly preferred .

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.
This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. The ideal candidate will be comfortable speaking to leads, promoting automotive services or vehicles, and booking appointments with potential buyers or service customers. If you enjoy connecting with people and thrive in a fast-paced environment, we’d love to hear from you
.

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from our database and lead sources.

• Clearly and confidently present automotive services, offers, and vehicle options over the phone.

• Identify client needs and offer suitable vehicle or service solutions.

• Schedule test drives, service bookings, or showroom visits for potential clients.

• Maintain accurate records of conversations, outcomes, and client preferences.

Performance & Reporting

• Meet daily and monthly performance targets for calls, leads, and conversions.

• Log all communication details using the company’s CRM platform.

• Share regular feedback to enhance script effectiveness and customer engagement.

Collaboration & Development

• Coordinate with the sales and service teams to ensure quality lead follow-up.

• Participate in product training and call coaching to boost effectiveness.

• Stay up to date with new vehicle arrivals, promotions, and service packages.
  

• Proven experience in outbound calling, telesales, or a similar role — preferably in automotive or related industries.

• Excellent verbal communication and interpersonal skills.

• Ability to handle objections while remaining confident and professional.

• Fluency in English (Arabic is a plus).

• Familiarity with CRM systems and call documentation processes is preferred.

• A positive attitude, strong work ethic, and motivation to meet performance goals.
  

• Salary : 3,000 AED per month + attractive performance-based incentives.

• Benefits : Medical insurance as per UAE law, visa sponsorship, and continuous training and development support.

• Type : Full-time, on-site position.

• Note : Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
  

Be part of a high-energy team in one of the UAE’s most active industries – Automotive.
Unlock unlimited earning potential through commission-based incentives.
Receive continuous training and career advancement opportunities.
Contribute to a growing company that values performance, communication, and teamwork.

Ready to drive results and accelerate your career? Apply now!

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries , and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa .

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management , real estate, or residential services is strongly preferred .

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.

We are looking for a Call Center Agent – Automotive Division (Arabic Speaker) to handle customer inquiries, service bookings, and sales support within our fast-paced automotive operations.

This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.

If you're energetic, empathetic, and thrive in a service-driven environment, read on to discover more.

Key Responsibilities

Core Functions

• Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.
• Make outbound calls for follow-ups, service reminders, or promotional campaigns.
• Accurately log all customer interactions in the CRM system.
• Support the sales and service teams by pre-qualifying leads and escalating complex cases.

Collaboration & Communication

• Coordinate with service advisors, technicians, and sales consultants to provide accurate information.
• Ensure smooth communication between departments to meet customer expectations.
• Maintain professional and courteous communication in both Arabic and English.
• Participate in regular team briefings and training sessions.

Performance, Reporting, or Strategy

• Meet daily and monthly call volume and service KPIs.
• Provide feedback on recurring customer issues to improve processes.
• Contribute to customer satisfaction surveys and post-service follow-ups.
• Track and report lead conversion and service booking metrics.

Requirements:

• 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
• Fluent in Arabic and proficient in English (spoken and written).
• Familiarity with CRM systems or call center software.
• Strong listening, communication, and interpersonal skills.
• Ability to work under pressure and handle high call volumes.
• High school diploma or above.
• Positive attitude with a commitment to customer satisfaction.

Salary & Benefits: Competitive Salary: 3,000 AED per month + attractive performance-based incentives

• Target-based incentive structure with commission potential
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Ongoing training and supportive team environment

Work Arrangement: Type: Full-time, on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?
Be part of a respected automotive brand known for quality and reliability.
Join a multicultural team that values collaboration and service excellence.
Receive performance-based incentives with clear growth opportunities.
Access professional development programs in the automotive field.

If you're dependable, punctual, and take pride in your customer service—apply today and get started!

Join to apply for the Call Center Agent – Automotive Division role at ALBA CORP

Join to apply for the Call Center Agent – Automotive Division role at ALBA CORP

Get AI-powered advice on this job and more exclusive features.

We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division.

This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. The ideal candidate will be comfortable speaking to leads, promoting automotive services or vehicles, and booking appointments with potential buyers or service customers. If you enjoy connecting with people and thrive in a fast-paced environment, we'd love to hear from you

Key Responsibilities

Outbound Calling & Lead Engagement

• Make outbound calls to potential customers from our database and lead sources.
• Clearly and confidently present automotive services, offers, and vehicle options over the phone.
• Identify client needs and offer suitable vehicle or service solutions.
• Schedule test drives, service bookings, or showroom visits for potential clients.
• Maintain accurate records of conversations, outcomes, and client preferences.
  
  

• Meet daily and monthly performance targets for calls, leads, and conversions.
• Log all communication details using the company's CRM platform.
• Share regular feedback to enhance script effectiveness and customer engagement.
  
  

• Coordinate with the sales and service teams to ensure quality lead follow-up.
• Participate in product training and call coaching to boost effectiveness.
• Stay up to date with new vehicle arrivals, promotions, and service packages.
  
  

• Proven experience in outbound calling, telesales, or a similar role — preferably in automotive or related industries.
• Excellent verbal communication and interpersonal skills.
• Ability to handle objections while remaining confident and professional.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM systems and call documentation processes is preferred.
• A positive attitude, strong work ethic, and motivation to meet performance goals.
  
  

• Salary: 3,000 AED per month + attractive performance-based incentives.
• Benefits: Medical insurance as per UAE law, visa sponsorship, and continuous training and development support.
  
  

• Type: Full-time, on-site position.
• Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at ALBA CORP by 2x

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Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - (Saudi Nat) to be based in Riyadh or Jeddah, Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As a Support Associate, you will be crucial in providing answers to customers' queries through the website and live chat related to the company's services.

• Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.

• University graduates.
• Previous customer service experience is a plus.
• Very good communication skills in English; an Arabic speaker will be highly desirable.
• Fluency in English language, B1 level.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal and written communication skills.
• Ability to handle customers' issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.
• Only applicants willing to work in shifts - morning or evening shifts - need apply.