210 Inbound Calls jobs in the United Arab Emirates

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Democratizing finance for all takes more than skills. It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future. Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs. We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms. Our employees work in a flexible way and in multicultural teams. By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment. We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success. Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply! Job Description

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients’ needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms. Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service. Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number 0005935. Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm. Please note that Northvale is an execution-only service provider. Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence. You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority. #J-18808-Ljbffr

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting our services through telephone interactions.

• Handle inbound calls from customers in a professional and courteous manner.
• Respond to customer inquiries accurately and efficiently.
• IDentify and capitalize on sales opportunities to meet or exceed revenue targets.
• Analyze and resolve customer complaints in a timely and effective manner.

• A minimum of one year of experience in a call center or customer-facing role.
• Bilingual proficiency in English and Arabic.
• Excellent communication and interpersonal skills.
• Possess strong PC skills, particularly in Microsoft Excel formulas.
• Hold a degree in any field; a combination of education and experience may be considered.

• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Excellent time management and organizational skills.
• Proactive approach to meeting goals and objectives.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. If you have a passion for delivering exceptional customer service and are looking for a challenging opportunity, please apply today.

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversionsolving problems fast training proactively and turning great service into measurable revenue wins.

Your Mission

• Own the Helpdesk Triage prioritize and resolve Everflow tickets (pixels not firing postbacks mis-mapped payout questions) with <2-hour initial response.
• Onboard Like a Pro Walk new partners through offer setup tracking links macros and compliance checklists until first conversions flow error-free.
• Proactive Monitoring Watch dashboards alert clients to anomalies (CVR drops invalid clicks reversed events) before they notice.
• Knowledge Builder Write crystal-clear guides Loom walkthroughs and internal SOPs so repeating issues disappear.
• Client Champion Escalate bugs feature requests and merchant pain points to product/dev then keep stakeholders in the loop.
• Performance Ally Suggest best practices (allowlist rules fraud caps payout structures) that lift partner revenue and satisfaction scores.

What You Bring

• Empathy Speed You listen first solve fast and follow up until the client says perfect.
• Ad-Ops Fluency Familiar with tracking links subID parameters cookies and postback URLs.
• Clear Communication English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
• Organized Multitasker Juggle global queues document everything in Zendesk/Jira and hit SLAs.
• Analytics Sense Comfortable reading reports spotting anomalies and translating numbers into next steps.

Nice-to-Have Tech Chops

• Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
• Experience with Tag Managers React/ or API calls to pull Everflow reports.
• Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

• 95 % CSAT from advertisers and affiliates
• <4 hours mean time to resolution for tracking issues
• 10 new knowledge-base articles that cut repeat tickets by 30 %
• Documented onboarding flow adopted across regional teams

Why GPC

• Client Impact Your guidance keeps millions in ad spend properly attributed.
• Global Reach Support partners in North America EMEA and APAC from Vietnams top tech hub.
• Career Path Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
• Dynamic Culture Diverse high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins

Email with subject Everflow Support Lead Vietnam.

Attach your rsum plus a short note on the trickiest tracking issue youve solvedand how you saved the day.

Required Experience:

Senior IC

We have a passion to reduce financial inequality and exclusion by building world-leading financial products and services aimed at giving access to all. We are a New York-headquartered Financial Technology (FinTech) company focused on serving values-based (Shariah-compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trailblazers in their fields who will elevate our customer delivery. We offer a digital-first and truly international culture, along with an immersive experience in FinTech and Islamic finance.

The Client Support Agent will ensure all clients receive the support they need while proactively improving our processes. This role involves responding to LiveChat support emails and calls, and also requires creativity to develop solutions that enable seamless client onboarding efficiently.

1. Be the first point of contact for clients via live chat, calls, and support emails.
2. Ensure all communications comply with financial regulations, which is a top priority.
3. Take full ownership of the client experience and support.
4. Receive training to provide support without breaching regulatory restrictions, following best practices.
5. Manage client complaints and inquiries by coordinating with relevant teams (operations, product, marketing, etc.).
6. Close open tickets within the approved SLAs.
7. Proactively seek ways to improve efficiency and processes.
8. Provide regular updates and performance reports to management.
9. Multitask effectively and meet tight deadlines.
10. Possess excellent Arabic reading and speaking skills.

1. Excellent English communication skills, both speaking and writing, and proficiency in reading and speaking Arabic.
2. Approximately 2-4 years of experience in customer service.
3. Availability to work evenings and weekends as per shift schedules.
4. Experience with CRM systems like Zendesk is a plus.

Required Experience: Unclear seniority level.

The role of a Customer Service Representative is multifaceted and challenging.

Key Responsibilities:

• Handle inbound and outbound calls to address customer inquiries and complaints.
• Provide effective solutions to ensure customers feel supported and valued.
• Engage in active listening, clarify details, and de-escalate complaints as needed.
• Track and resolve customer issues through to completion.
• Use relevant software, databases, and tools correctly.
• Maintain and surpass call center metrics without compromising service quality.
• Log all call details in line with established protocols.
• Identify recurring call patterns and alert management.

Requirements:

• Able to work well under pressure and adapt to changing demands.
• Strong teamwork, communication skills.

Qualifications:

• Bachelor's degree in Business, Communications, or Marketing preferred.
• Fluent Arabic and English (spoken, written, and reading).
• Familiarity with RTA rules and regulations is a plus.
• At least one year of call center or customer service experience.

About the Job:

This position involves interacting with customers, resolving their queries and concerns, and ensuring their satisfaction. The ideal candidate should have strong communication skills, be able to multitask, and work effectively in a team environment.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

**Job Title:** Customer Support Specialist

We are seeking an experienced professional to manage the worldwide aftersales process, ensuring that customers receive prompt and effective support.

The ideal candidate will have strong communication skills, empathy, and patience to help customers resolve technical issues efficiently.

This role requires collaboration with various teams, including R&D and customer service, to provide feedback and develop solutions to improve customer experience.

• Receive, assess, and categorize aftersales inquiries to ensure efficient resolution and escalation when necessary.
• Engage with customers across multiple communication channels to diagnose and resolve technical issues effectively.
• Create comprehensive support documentation, including instructional videos, step-by-step procedures, and troubleshooting guides, to enhance customer self-service capabilities.
• Develop partnerships with third-party service providers to expand after-sales support, maintaining an inventory of commonly used spare parts for rapid response to customer needs locally.
• Collaborate with the R&D team to provide feedback based on real-world customer experiences.
• Assist the R&D team in prototyping and testing new technologies, leveraging local 3D printing, shape scanning, and other advanced fabrication techniques to validate product innovations.

This role offers a unique opportunity to make a meaningful impact on customer satisfaction and loyalty, while working in a fast-paced and innovative environment.

Job description:

• Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical teams to address customer issues and complaints.
• Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed.
• Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings.
• Multi-channel Management: Manage customer conversations across social media and all support channels.
• Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment.
• Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers.
• Collaborative Improvement: Collaborate with customer success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction.
• Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues.

• BSc in Business Management, IT, or relevant diploma from a reputable university.
• 2-5 years' experience in customer-facing roles with a proven track record of delighting customers and exceeding expectations in a similar customer service role. Familiarity with digital native industry is a plus.
• Excellent writing and editing skills in Arabic and English.
• Experience using customer service software and remote support tools.
• Excellent communication and problem-solving skills.
• Strong multi-tasking abilities.
• Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
• Ability to collaborate efficiently with cross-functional teams, particularly the Marketing team.