781 Call Center Agent jobs in united-arab-emirates

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you’re passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We’re Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

We are seeking a Female Arab National with secondary education (Academic/General, Technical) for the position of Medical Receptionist in an Aesthetics/Dermatology department. The ideal candidate should have relevant call center experience and strong communication skills in Arabic and English.

1. Greet and assist patients and visitors in person and via telephone, ensuring a welcoming environment.
2. Handle incoming calls, schedule appointments, and address general inquiries.
3. Use computer systems to manage patient information and scheduling, optimizing physician time slots.
4. Manage patient registration and flow, preparing patients for clinical staff.
5. Communicate delays, cancellations, and no-shows to the Clinical Coordinator.
6. Respond to patient questions, provide information, and support patients in distress or emergencies.
7. Input detailed patient data accurately into computer systems, verify records, and update notes as necessary.
8. Explain fees, patient financial responsibilities, and payment procedures.
9. Inform patients about practice policies and appointment preparations, including insurance and ID requirements.
10. Ensure efficient patient flow by scheduling appointments based on availability.
11. Maintain confidentiality and security of patient records, including diagnostic and procedure coding.
12. Follow up on no-shows and gather patient feedback on services received.
13. Manage filing systems and handle correspondence electronically or manually.
14. Manage telephone and fax communications efficiently.
15. Assist in report generation and departmental analysis to support goals.
16. Maintain inventory of supplies and report needs to the Team Leader.
17. Provide coverage at the Medical Reception/Call Center desk as needed.
18. Perform other administrative tasks as directed by the team lead.

• Relevant experience in a Call Center, preferably in Aesthetics or Dermatology departments.
• Strong and effective communication skills in Arabic and English.

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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

• Call Center (UAE or Home Country): 2 years (Required)

Role: Call Center Agent

Location: Abu Dhabi

ROLE PURPOSE:

• To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:

KEY PERFORMANCE INDICATORS:

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product & process knowledge
• Average handling time
• Sales leads generation target to reviewed

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:

• Communication skills bilingual language (Arabic/English)
• Sales skills
• Customer resolution skills

Required Experience:

Unclear Seniority

Call Center Agents use their knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions.

1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with their orders or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Building lasting relationships with clients and other call center team members based on trust and reliability.
5. Utilizing software, databases, scripts, and tools appropriately.
6. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
7. Making sales or recommendations for products or services that may better suit client needs.
8. Taking part in training and other learning opportunities to expand knowledge of company and position.
9. Adhering to all company policies and procedures.

1. Minimum high school academic qualification.
2. Minimum 1 year of experience in a similar position.
3. Exceptional customer service, active listening, and verbal and written communication skills, with a professional phone voice.
4. Understanding of company products, services, and policies.
5. Proficiency with computers, especially with CRM software, and strong typing skills.
6. Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult conditions, while possessing additional competencies.

English Speaking Call Center Experience Required

This role is ideal for dynamic and personable sales and customer service professionals to manage client inquiries in a fast-paced call center environment.

About the Role:

• Build relationships with clients through inbound and outbound calls, as well as electronic communications
• Provide exceptional customer service and resolve issues efficiently
• Meet sales targets and achieve performance goals
• Work effectively in a team environment and contribute to a positive and productive team culture

About You:

• Strong command of the English language
• Proficient in desktop applications and internet
• Excellent communication and interpersonal skills
• Strong problem-solving, multitasking, and organizational skills

Working Conditions:

• Shift Timing: Evening Shift
• Work Days: Monday to Friday (5 days a week)

Benefits Package:

• Competitive salary range in AED
• Commission and incentives
• Bonuses

The compensation package includes base salary and additional benefits. The actual compensation may vary based on individual performance and company policies.

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

Accepted Formats: pdf, doc Max: 2 MB

DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

Working Hours : 5 Days 9 Hours

Salary : 8K – 9K pm + Nafis

Lang : AR/En

UAE National with family book

Call Center Agent – Job Description

We are looking for a motivated Call Center Agent to handle inbound and outbound customer interactions in a professional and efficient manner. The role involves responding to customer inquiries, resolving complaints, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer queries promptly and accurately
• Make outbound calls to follow up or offer support when necessary
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain customer records and update account information as needed
• Meet performance targets for call handling time, quality, and customer satisfaction
  
  

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Basic computer literacy and familiarity with CRM systems
• Ability to work in a fast-paced environment and handle stressful situations

Responsibilities:

1. Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests.
2. Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
3. Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
4. Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
5. Educate patients on clinic services, appointment procedures, and any necessary preparations.
6. Input and update patient information accurately in the lead and call management systems.
7. Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
8. Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
9. Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
10. Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
11. Document and track patient interactions and feedback for reporting and analysis purposes.
12. Maintain and provide relevant documents/trackers as per the operational requirements.
13. Carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
14. Report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
15. Stay updated about the accepted insurance cards in the hospital/clinics.

Minimum Requirements:

Minimum 1-2 years in a similar organization.