1 312 Customer Service jobs in the United Arab Emirates

A Call Center Executive provides exceptional customer service by answering inbound calls, resolving issues promptly, and maintaining a polite and helpful demeanor. This role involves up-selling services to achieve monthly targets while promoting value-added services.

• Respond to applicant and customer inquiries in a timely and professional manner.
• Resolve call-related issues effectively and efficiently.
• Communicate with customers via phone in a courteous and empathetic tone.
• Stay updated on Embassy of India and Consulate General of India policies and procedures.
• Identify opportunities to promote additional services to clients.

• Excellent communication and interpersonal skills are essential for success in this role.
• At least one year of experience in customer-facing roles is required.
• A valid residence visa in Dubai is necessary for employment.
• Teamwork and collaboration are crucial for achieving team objectives.

• The salary for this position is AED 3000 per month.
• Annual leave includes 30 days with an air ticket allowance.

Monday to Friday, Saturday to Thursday, with Fridays off.

Shift timings vary between 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, and 10:00 AM - 7:00 PM.

Unit no, Mezzanine floor, Al Khaleej Center, Opposite Al Ain Center, Mankhool Road, Bur Dubai.

Customer Service Representative

We are seeking a skilled and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service.

In this role, you will:

• Respond to customer calls, emails, and chats in a timely and professional manner.
• Listen actively and respond empathetically to customer concerns and complaints.
• Provide accurate and helpful information to customers, addressing their questions and resolving their issues.
• Escalate complex issues to supervisors or managers as needed.
• Document all interactions with customers in a clear and concise manner.

This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply.

This is a full-time position that requires a high school diploma or equivalent and at least one year of experience in a customer-facing role. You must have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

The successful candidate will have a positive attitude, a strong sense of empathy, and the ability to remain calm under pressure. You will also have basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Your responsibilities will include:

1. Providing excellent customer service through various channels including phone, email, and chat.
2. Responding to customer inquiries and resolving issues in a timely and professional manner.
3. Collaborating with internal teams to resolve complex issues and improve customer satisfaction.
4. Maintaining accurate records of customer interactions and documenting any escalations or issues.
5. Participating in ongoing training and development to improve knowledge and skills.

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent required.
• At least one year of experience in a customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Basic computer skills and proficiency in using software applications such as CRM systems and Microsoft Office.

This position offers competitive pay, comprehensive benefits, and opportunities for advancement within the company. Some of the benefits include:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Tuition reimbursement program.
• Professional development opportunities.

This role will involve working in a fast-paced and dynamic environment where no two days are the same. You will be required to work effectively in a team environment and maintain confidentiality when dealing with sensitive customer information.

You will also have access to ongoing training and development opportunities to improve your knowledge and skills. This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

The Call Center Agent plays a pivotal role in assisting clients with their needs and concerns.

• To accomplish this, the agent must possess excellent communication skills to understand client needs and provide effective solutions.
• Maintain accurate records and databases for seamless interactions.
• Built on trust and reliability, strong relationships with clients and colleagues are essential.

• A high school diploma or equivalent is required.
• A minimum of one year of experience in a customer-facing role is necessary.
• Key skills include problem-solving, time management, and adaptability in multicultural environments under pressure.

This job requires professionalism, empathy, and a commitment to excellence. Successful candidates will have a passion for delivering outstanding results and building long-term relationships.

• This position offers opportunities for growth and development.
• Candidates should be proactive, organized, and self-motivated individuals who can thrive in a dynamic environment.
• We are seeking dedicated professionals who can contribute to our team's success.

Job Summary:

We are seeking a highly skilled and experienced professional to fill the role of Customer Service Representative . This individual will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

1. Customer Communication: Answer phones in a professional manner, respond to emails and messages, and interact with customers through various channels.
2. Ticket Management: Manage and resolve customer complaints, concerns, and issues in a timely and efficient manner.
3. Scheduling: Schedule appointments for patients, including confirmation of appointments and cancellations.

Requirements:

To be successful in this role, you must have at least 2-3 years of experience in a similar position, excellent communication skills, and the ability to work in a fast-paced environment.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About the Role:

We are seeking a skilled professional to fill the position of Customer Service Representative. In this role, you will be responsible for managing incoming calls and providing top-notch service to clients and their families.

Key Responsibilities:

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1. Respond to incoming calls from clients and provide medical guidance and support based on their health-related inquiries.
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2. Evaluate the client's symptoms and medical history and offer recommendations for appropriate medical care.
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3. Offer information on medical procedures, medications, and treatment options.
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4. Schedule appointments and maintain accurate and detailed records of all communication with clients.
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5. Collaborate with other healthcare professionals to ensure exceptional patient care.
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6. Perform various administrative tasks, including receiving, sorting, and distributing mail, sending out notifications, and organizing correspondence and reports.
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Desired Candidate Profile:

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• A minimum of 2 years of clinical experience in a medical setting is required.
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• A medical degree or exceptional knowledge of medical terminology is essential.
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• The ability to work in a fast-paced environment and manage multiple priorities simultaneously is crucial.
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• Proficiency with computer systems and software, including electronic health record systems, is necessary.
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• Excellent communication and interpersonal skills are required.
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• Strong critical thinking and problem-solving skills are essential.
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We Are Looking for:

A motivated and dedicated individual who possesses excellent communication and interpersonal skills, with a strong background in customer service and medical terminology.

Delivering exceptional customer experiences is crucial for success in our fast-paced operations. Our Customer Service Representatives are responsible for managing a high volume of inbound and outbound calls in a timely manner, ensuring every interaction meets our high standards.

1. Communication Mastery : Utilize established communication scripts when handling various topics, guaranteeing clarity and consistency in interactions with customers.
2. Customer Centricity : Identify customers' needs, clarify information, research issues, and provide solutions and alternatives to meet their expectations.
3. Revenue Growth : Seize opportunities to upsell products when they arise, driving revenue growth and customer satisfaction.
4. : Build sustainable relationships with customers by exceeding expectations, providing an exceptional experience that sets us apart from the competition.
5. : Regularly attend educational seminars to enhance knowledge and performance levels, staying up-to-date on industry trends and best practices.
6. : Meet personal and team qualitative and quantitative targets, demonstrating a commitment to excellence and continuous improvement.

1. : Fluency in English to effectively communicate with international clients.
2. : Based in Dubai, requiring flexibility and adaptability in a dynamic environment.
3. : Proven track record in a call/contact center environment, preferably within the healthcare industry.
4. : Ability to juggle multiple tasks, prioritize effectively, and manage time wisely to meet demanding deadlines.
5. : Demonstrate a customer-centric approach, adapting to diverse personality types and delivering a positive experience in every interaction.
6. : Possess a high level of emotional intelligence, independence, and a positive demeanor to thrive in our fast-paced environment.

• A competitive compensation package.
• Ongoing training and development opportunities.
• A collaborative and supportive work environment.

Submit your application through our website.

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and other communication channels.

About the Role:

• You will be the primary point of contact for customers, handling their inquiries, complaints, and feedback in a professional and courteous manner.
• Respond to customer calls, emails, and chats in a timely and efficient manner, resolving issues and answering questions to their satisfaction.
• Work collaboratively with internal teams to resolve complex customer issues and provide solutions that meet their needs.
• Maintain accurate records of customer interactions, including notes and follow-up actions.

Key Responsibilities:

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide excellent customer service, ensuring that customers feel valued and supported.
• Resolve customer complaints and issues in a fair and timely manner.
• Collaborate with internal teams to resolve complex customer issues.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A dynamic and supportive work environment.

The Call Center Agent is responsible for receiving and answering calls from patients requiring medical services or clarification regarding a medical entity. This includes appointments and scheduling of the patient to their desired doctors.

1. Handle all inbound & outbound calls to provide exceptional customer service.
2. Represent the hospital in a professional manner by maintaining high standards of telephone etiquette and interpersonal communication.
3. Answer caller questions and resolve inquiries during the initial call, ensuring timely and accurate responses.
4. Assist callers in identifying needs and then route calls appropriately to relevant departments or specialists.
5. Provide the hospital directory to staff members and doctors, promoting efficient navigation and communication within the facility.
6. Serve as a liaison between patients, doctors, and staff by connecting calls accordingly, fostering a seamless experience for all parties involved.
7. Announce notifications and Hospital Emergency Codes throughout the hospital, ensuring prompt attention and response to critical situations.
8. Update the information board with on-call doctors and code lists, guaranteeing up-to-date information for hospital staff.
9. Receive calls from patients requiring medical services and provide accurate information, addressing concerns and resolving issues promptly.
10. Schedule appointments for patients with their desired specialists, streamlining the process and ensuring convenient access to care.
11. Convert inquiries into actionable appointments, further enhancing the patient experience.
12. Handle follow-up calls for laboratory results and upcoming procedures, providing updates and reassurance to patients.
13. Collect feedback and send messages to staff members/doctor for necessary assistance, fostering open communication and collaboration.
14. Remind and confirm appointments 24 hours prior to the appointment date, minimizing no-shows and ensuring a smooth operation.

A minimum of two (2) recent years of experience in a similar field is required, showcasing a strong understanding of healthcare operations and customer service principles.

This role is based at the hospital premises, offering day-to-day Human Resource activities and opportunities for growth and development within a dynamic healthcare environment.

Role Overview

About the Role:

We are seeking a skilled Call Center Agent to handle multiple tasks with great efficiency.

Main Responsibilities:

• Communicate effectively with customers, informing them about our services and responding to their inquiries.
• Maintain accurate contact information for employees, customers, suppliers, and external partners.
• Manage incoming and outgoing calls in a timely manner.

Key Requirements:

To excel in this role, candidates should possess administrative skills, proficiency in MS Office, and excellent communication abilities.

Benefits and Opportunities:

This position offers a chance to develop valuable skills, work in a dynamic environment, and contribute to the team's success.

What We Offer:

We provide a supportive work environment, opportunities for growth and development, and a competitive compensation package.