360 Customer Service jobs in the United Arab Emirates

This job posting is for a position with our reputed Client in Abu Dhabi for Food Service of their employees.

Education:

Basic Education: Any. Previous Experience: Worked in Fastfood chain, QSR (Quick Service Restaurant). Minimum 1 year working experience in UAE. Candidates currently in UAE.

Job Description:

1. Assembling and packing food orders in carry-out containers and bags
2. Assisting cooks with food preparation
3. Taking payments for food orders and providing correct change
4. Cleaning tables in dining areas
5. Stocking condiment and beverage stations
6. Taking customer orders via telephone and mobile apps

Desired Profile:

Similar to job description, candidates should have relevant experience in food service roles.

Al Reem Island, City of Lights,
Addax Tower, 5107,
Abu Dhabi, UAE,
PO Box 47019

• +971 2 671 0858
  +971 54 441 6574

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities
Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers, and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Education
High school certificate (equivalent) or Bachelor's degree

Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus

Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Max Piccinini, a leader in training and coaching for business owners, is continuing its growth with the goal of delivering an exceptional customer experience while maximizing the performance of its sales teams. To support this mission, we are recruiting a Customer Service Manager, who will play a key role in bridging the gap between the Sales and Customer Service teams. > Your Role: As Customer Service Manager, you will be a cornerstone in managing Customer Service processes and providing operational support to the Sales teams. You will ensure smooth communication of key information and help optimize the client experience to fuel our growth. Your responsibilities: - Customer Service Supervision: Oversee the Customer Service team to ensure proactive follow-up and maximum client satisfaction. Identify areas for improvement in the customer journey and foster smooth collaboration between internal teams. - Process Optimization: Improve customer service processes—particularly through HubSpot—by reviewing tracking dashboards and revamping tools for more efficient and streamlined operations. - Seminar Presence: Attend selected seminars to connect directly with clients, understand their needs, and strengthen relationships. - Client Interaction Management: Collaborate with the Client Support team to strengthen client trust, prioritize phone interactions, and maintain a proactive, empathetic approach. - Payment Follow-Up: Monitor client payments, identify late payments, follow up when necessary, and ensure smooth, professional communication to maintain strong commercial relationships. - Sales Team Support: Assist the sales teams with product-related questions and technical issues, ensuring they receive timely and clear information. - KPI Monitoring: Help track performance by managing key metrics for both the Sales and Customer Service teams, maintaining high standards and ensuring client satisfaction.

- Experience: 3 to 5 years in customer service management, ideally in a digital environment, with prior experience leading a customer support team. Experience in process optimization is a strong plus. - Tech-savvy: Comfortable with tracking tools such as Asana, Google Drive, and dashboard tools. Proficiency in HubSpot and CRMs is essential. - Analytical Skills: Strong attention to detail and ability to streamline processes to make customer service more efficient and pleasant for both clients and internal teams. - Clear Communication: Able to convey ideas with clarity and adapt your message to be understood by the team, clients, and other departments. - Autonomy & Proactivity: Proactive and self-reliant, you can anticipate team needs and take initiatives to improve both processes and client satisfaction. You bring a managerial presence that supports and motivates the team. - Emotional Intelligence & Flexibility: Calm under pressure and emotionally composed. You adapt your organization and priorities based on the evolving needs of the client service team. - Languages: Fluent in French, both spoken and written.

As a Customer Service Executive, you will be the essential link between the company and its clients, ensuring that all interactions reflect the company's commitment to excellence. You will handle customer queries, resolve complaints, and ensure the delivery of outstanding services that meet or exceed client expectations. Your goal is to provide a seamless service experience that builds long-term customer relationships and fosters customer loyalty. This position requires excellent communication skills, empathy, and the ability to work in a fast-paced environment. You'll be part of a dynamic team, and your insights will be valuable for identifying opportunities for improvement and enhancing the overall customer experience.

As a Customer Service Executive, you will be the essential link between the company and its clients, ensuring that all interactions reflect the company's commitment to excellence. You will handle customer queries, resolve complaints, and ensure the delivery of outstanding services that meet or exceed client expectations. Your goal is to provide a seamless service experience that builds long-term customer relationships and fosters customer loyalty. This position requires excellent communication skills, empathy, and the ability to work in a fast-paced environment. You'll be part of a dynamic team, and your insights will be valuable for identifying opportunities for improvement and enhancing the overall customer experience.

• Respond promptly to customer inquiries and provide accurate information or solutions.
• Handle and resolve customer complaints professionally and efficiently.
• Identify and escalate complex issues to appropriate departments as necessary.
• Maintain comprehensive records of customer interactions and transactions effectively.
• Communicate with customers through various channels such as emails and calls.
• Provide useful feedback and suggestions to improve customer service practices.
• Collaborate with colleagues to improve the overall customer service experience.
• Stay updated with product knowledge to respond to customer queries accurately.
• Process orders, applications, and requests as part of routine job functions.
• Follow up with customers to ensure their inquiries are fully resolved.
• Track and analyze customer trends to anticipate needs and deliver solutions.
• Contribute to the achievement of customer satisfaction goals and metrics.

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with acute attention to detail.
• Ability to handle difficult customers and manage stressful situations calmly.
• Proficient in using customer service software and Microsoft Office applications.
• Strong organizational skills with the ability to multitask effectively.
• High school diploma or equivalent; further education is a plus.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive

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