133 Technical Support jobs in Dubai

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

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Technical Support Engineer - MENA Region

Location: Dubai, United Arab Emirates (or within the MENA region)
Job Category: Engineering | Full-Time

A leading global provider of advanced screening and water intake solutions is seeking a Technical Support Engineer to support projects across the Middle East and North Africa (MENA). This role focuses on traveling water screen systems for industrial, desalination, and power generation facilities.

As a Technical Support Engineer, you'll serve as the on-the-ground technical expert-supporting fabricators, contractors, and plant operators to ensure the smooth installation, commissioning, and operation of water screening systems.

• Collaborate with account and product managers on regional engineering projects.

• Provide hands-on technical support during fabrication, installation, commissioning, and testing of screening systems.

• Troubleshoot and resolve issues on-site during equipment setup and operation.

• Conduct site visits, inspections, and Factory Acceptance Tests (FAT), with comprehensive reporting.

• Act as the regional technical representative-ensuring high standards and professionalism.

• Travel regionally up to 70%, including some weekends and holidays as required.
  

• Bachelor's degree in Mechanical Engineering or related discipline (Master's a plus).

• Minimum 5 years of technical support, field service, or commissioning experience in the MENA region.

• Industry experience in power generation, desalination, or industrial plant operations is highly desirable.

• Fluent in Arabic and English; Hindi is a plus.

• Strong skills in technical communication, troubleshooting, and Microsoft Office.

• Ability to interpret CAD drawings and technical documentation.

• Self-directed, organized, and capable of working across multiple levels of an organization.
  

• Competitive salary and full benefits under a local employment contract.

• Remote/home office flexibility.

• Exposure to cutting-edge technologies in the industrial water sector.

• A collaborative, inclusive team environment with a global presence and stable growth.
  

If you're a proactive engineer ready to make an impact across critical infrastructure projects in the MENA region, we want to hear from you.

• Seniority levelEntry level

• Employment typeFull-time

• IndustriesOil and Gas

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,
Job Description
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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BlackStone eIT is looking for a proactive and skilled IT Technical Support professional to join our dedicated team. In this role, you will provide comprehensive technical assistance to our clients and internal teams, ensuring the smooth and effective operation of our IT systems and services.

Responsibilities

• Serve as the second level of support for end-user issues, escalating complex problems to Level 3 support when necessary.
• Troubleshoot functional and technical issues in the configured processes and coordinate with product support for Level 3 issues.
• Maintain a log of reported issues and resolutions to update the knowledge management and FAQ database.
• Provide monthly reports on the issues reported and resolved.
• Ensure compliance with the standard software policy and handle non-standard software requests after thorough analysis and security verification.
• Support users in day-to-day activities and liaise with users to understand and log identified business transactions in the system.
• Provide support for all end-user / customer systems including printers, PCs, mobile devices, IoT, phones, etc.
• Perform routine maintenance on assets and maintain related asset registry.
• Deliver services and support within SLA and customer satisfaction targets.

Requirements

• Bachelor's degree in Computer Science or related field with at least 6 years of related experience.
• Required Certifications: A+, M365 Certification, Network+.
• Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA.
• Proven experience as a Level 2 Support Technician or similar role.
• Strong knowledge of computer systems, hardware, and software.
• Excellent problem-solving and communication skills.
• Ability to document solutions and provide training to users.
• Familiarity with helpdesk software and remote troubleshooting.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

JOB PURPOSE : For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION : 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

CERTIFICATIONS : Any one of - CompTIA A+, ITIL V3 / V4, Microsoft 365 Certifications

EXPERIENCE : 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3 / V4

SOFT SKILLS :

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

Technical Engineer • Dubai, Dubai, United Arab Emirates

Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step guidance to customers via phone, email, chat, or in-person.
• Install, configure, and update software and operating systems.
• Assist with account setup, password resets, and access management.
• Deliver exceptional customer service while maintaining professionalism and patience.
• Document support requests, solutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Perform routine system checks and maintenance tasks.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Assist in testing and deploying new software/hardware solutions.
• Work closely with IT teams to improve support processes.
• Train end-users on new technologies and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

• Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows, macOS, and/or Linux OS.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
• Experience troubleshooting hardware (laptops, printers, peripherals).
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Patience and empathy when dealing with frustrated users.
• Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
• Experience with cloud services (Microsoft 365, Google Workspace, AWS).

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Company Description

Inbound LLC is a AI & IOT company serving the mobility, transport and logistics industries that delivers cutting-edge solutions to our clients, directly contributing to their bottom line. We partner with our clients to help them increase profits while benefiting from their continued engagement with our solutions. We focus on creating long-term value and maintaining strong collaborative relationships.

Are you an experienced Wialon & Nimbus professional ready to take your support engineering skills to the next level in Dubai’s dynamic tech landscape?

Join our growing team as a Technical Support Expert, where you’ll be at the heart of fleet management innovation, empowering logistics, transport, and smart mobility clients with mission-critical solutions.

Role Description

This is a full-time role for a Technical Support Expert. The Technical Support Expert will be responsible for providing comprehensive technical support, troubleshooting issues, and offering customer support. The role involves resolving technical problems, assisting clients with software and hardware issues, and ensuring customer satisfaction. This is an on-site role located in Dubai.

Qualifications

• Strong Technical Support and Troubleshooting skills
• Excellent Customer Support and Communication skills
• Analytical Skills to diagnose and resolve issues efficiently
• Ability to convey complex technical information clearly
• Prior experience in a technical support role is advantageous
• Proficiency in relevant software and hardware systems
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment

Key Responsibilities

• Provide advanced technical support and troubleshooting for Wialon GPS tracking and Nimbus route management systems.
• Serve as a subject matter expert on all platform functionalities, integrations, and best practices.
• Collaborate with field teams, developers, and system integrators to resolve complex technical issues.
• Deliver technical onboarding and product training for enterprise clients.
• Liaise with Gurtam support when escalations are required and manage resolution timelines.
• Generate technical documentation, SOPs, and support reports.

What We’re Looking For

• Minimum 5 years hands-on experience with Wialon and Nimbus platforms in a support or implementation role.
• Strong understanding of telematics devices, IoT protocols (RS232/485, CAN, BLE), and GPS data interpretation.
• Proficient in API/Webhook integration support and troubleshooting.
• Fluency in English (Arabic is a plus).
• Analytical, client-focused, and solution-oriented mindset.

Why Join Us?

• Work with an elite tech team on impactful projects in transport digitization.
• Be part of Dubai’s next-generation mobility and fleet-tech transformation.
• Competitive compensation, visa sponsorship, and career growth in a venture-backed company.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesTechnology, Information and Internet

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Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the IT Technical Support role at Dicetek LLC.

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• Help troubleshoot application issues, OS issues, networking problems, login issues
• Provide general help to other members of the Systems team
• Perform software installs
• Develop and conduct system test plans
• Evaluate the performance of existing systems, identify and implement adjustments to improve performance
• Provide technical support to operations staff and developers during the resolution of production problems
• Evaluate and test vendor-supplied packages
• Support customers in a technical help desk environment, focusing on first call problem resolution and maintaining high service standards

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

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Location: Dubai, United Arab Emirates

This job was posted 6 hours ago and 1 year ago, and also 18 hours ago.