488 Customer Relations jobs in Dubai

Customer Relations & Success Specialist - Michelin Guide

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KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Guarantee the respect of contractual commitments.
• Implement in your area the performance monitoring of service providers and provide action plans to improve their performance.
• Enforce the qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Contribute to settling litigation.
• Report on operations as needed.
• Follow operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Guarantee the implementation of tire ordering/reception processes within your perimeter.
• Guarantee the implementation of derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Utilize expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly and ensure compliance with work methods, making necessary adjustments for professional development.
• Analyze indicator reports to establish variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Ensure contractual commitments are respected.
• Implement performance monitoring for service providers in your area and develop action plans to address performance issues.
• Enforce qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations as needed.
• Monitor operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are followed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees following the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, making necessary adjustments for professional growth.
• Use indicator reports to establish variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Join to apply for the Customer Relations Executive | Real Estate | Asset Management role at Al-Futtaim

Join to apply for the Customer Relations Executive | Real Estate | Asset Management role at Al-Futtaim

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Job Requisition ID: 170410

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Customer Relations Executive within the CRM team at AFRE plays a pivotal role covering efficient lease processes and legal compliance. Responsible for all contractual documentation and processes related to property transactions. This includes the full use of Yardi workflow, drafting, reviewing, and maintaining agreements with clients, vendors, and partners, ensuring compliance with legal and regulatory requirements.

What you will do:

• Contract Management
• Financial & Reporting
• Documentation & Compliance
• Customer Experience
• Innovation & Process Improvement.
  
  

• Strategic Thinking
• Customer Relationship Focus
• Excellent Communication Skills
• Results-Driven Approach
• High Integrity and Ethical Standards
• Decision Making & Accountability
• Strong Organizational Skills.
  
  

• Minimum 4+ years of experience in a leasing / property management role.
• UAE real estate market experience is essential
  
  

• Deep understanding of UAE real estate leasing practices, local laws, and market trends.
• Exceptional communication skills.
• Financial understanding of budgeting, reporting, and data analysis.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Retail

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We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

We are seeking a skilled Customer Relations Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic relationships.

• Contract Management: Develop and execute contract strategies that meet business objectives, ensuring effective implementation and monitoring of contractual commitments.
• Operational Excellence: Optimize operational costs, contribute to settling litigation, report on operations as needed, and follow operational KPIs to improve team performance.
• Product and Service Expertise: Match products/services to clear customer needs, utilize expertise of others to enhance product/service knowledge, and understand how products/services compare with competitors.
• Team Leadership: Manage employees according to the leadership model, ensure ethical business practices, uphold core values, coach, train, and evaluate team performance regularly, and propose quantitative and qualitative objectives for the team.

• Contract Management: 3+ years of experience in contract management, with a proven track record of implementing successful contract strategies.
• Operational Excellence: Strong understanding of operational costs, litigation, and KPIs, with experience in optimizing operational performance.
• Product and Service Expertise: Proven ability to match products/services to customer needs, with expertise in utilizing internal resources to enhance product/service knowledge.
• Team Leadership: 3+ years of experience in team leadership, with a strong focus on developing and managing high-performing teams.

• Competitive Salary: A competitive salary package that reflects your skills and experience.
• Opportunities for Growth: Opportunities to develop your skills and advance your career within our organization.
• Collaborative Environment: A collaborative and dynamic work environment that fosters innovation and creativity.

We are a leading (industry/sector) organization dedicated to delivering exceptional customer experiences and driving business growth through strategic relationships.

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient's expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service's professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor's Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a "can do" and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients' preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

We are seeking a highly skilled and experienced Customer Relations Specialist to manage customer relationships, optimize operational costs, and ensure the effective execution of contracts.

Position: Marketing cum Customer Relations with Photography Skills

Location: Dubai, Marina Walk

Company: Rock Cuisine / Rock Pot Restaurant

About Us:

Rock Cuisine / Rock Pot Restaurant is a dynamic and innovative restaurant company committed to delivering high-quality services to our valued customers. We pride ourselves on our customer-centric approach and strive to build lasting relationships with our clients.

Job Description:

We are seeking a talented and enthusiastic individual to join our team as a Marketing cum Customer Relations professional with photography skills. In this role, you will be responsible for developing and implementing marketing strategies to promote our products/services and enhance brand awareness. Additionally, your photography skills will be utilized to create visually appealing content for marketing materials and social media platforms.

Responsibilities:

• Develop and execute marketing campaigns to promote Rock Cuisine / Rock Pot Restaurant products/services
• Conduct market research to identify new opportunities and trends
• Create compelling content for marketing materials, including website content, social media posts, and promotional materials, utilizing your photography skills
• Manage social media accounts and engage with followers to build brand awareness and drive engagement
• Coordinate with internal teams to ensure timely delivery of marketing materials and campaigns
• Build and maintain strong relationships with customers, addressing their inquiries and concerns in a timely and professional manner
• Gather customer feedback and insights to inform marketing strategies and improve customer experience
• Monitor and analyze marketing performance metrics to measure the effectiveness of campaigns

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field
• Proven experience in marketing and customer relations roles
• Proficiency in photography with a strong portfolio demonstrating your skills
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build rapport with customers and colleagues
• Creative thinking and problem-solving abilities
• Proficiency in social media platforms and digital marketing tools
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Competitive salary package
• Opportunities for career growth and development
• Friendly and supportive work environment