488 Call Center jobs in Dubai

Join to apply for the Call Center Agent role at Dubai Careers - A Smart Dubai Initiative

Job Description

أهداف الوظيفة
الرد على اتصالات المتعاملين الواردة لمركز اتصال هيئة تنمية المجتمع وتوضيح الخدمات والمعلومات وفقاً للاستفسارات أو تحويل المكالمات للموظفين المعنيين في الهيئة بما يتوافق مع أعلى مستويات التميز لتحقيق أعلى مستوى رضا.

المسؤوليات والواجبات التشغيلية

• تلقي وتسجيل بلاغات طلب الحماية للفئات الأكثر عرضة للضرر (سواء عن الأطفال أو كبار السن أو أصحاب الهمم وغيرهم المعرضين للإساءة أو الإهمال أو الاستغلال)على مدار الساعة وتحويلها للمعنيين بالحماية وفقاً للتخصص والفئة المستهدفة والتواصل مع المناوب للحالات شديدة الخطورة.
• تلقي مكالمات طلب الاستشارات في حالات تعاطي المواد المخدرة والمتعافين من الإدمان وتحويلها للمعنيين من الأخصائيين النفسيين وأخصائيي التأهيل وفقاً للاجراءات.
• الرد على استفسارات واتصالات المتعاملين بكفاءة وفعالية عبر وسائل الاتصال المختلفة (مثل الهاتف، البريد الالكتروني، المحادثة الالكترونية ، الموقع الالكتروني، مواقع التواصل الاجتماعي) والتأكد من التعامل مع المتعاملين وفقاً للمؤشرات الزمنية ومعايير مركز نموذج دبي لمراكز الاتصال.
• تحويل المكالمات الهاتفية والبريد الالكتروني للمعنيين فى الهيئة وفقاً لاستفساراتهم واحتياجاتهم ومتابعتها ان لزم الأمر.
• العمل على تخليص الخدمات الواردة من المتعاملين مع الجهات الخارجية (فيما يخص مؤسسة الأوقاف وإدارة شؤون القصر والجهات الأخرى) ومتابعتها والتحقق من توفير الخدمات في الوقت المحدد وفقاً للمتطلبات.
• تسجيل الخدمات البنكية ورسائل لمن يهمه الأمر الخاصة بالخدمات المقدمة في الهيئة للمتعاملين وتحويلها للإدارات المعنية.
• استلام وتسجيل شكاوي وملاحظات المتعاملين الواردة حول الخدمات أو حول تحديات الاستخدامات التطبيقات الالكترونية وتسجيلها في النظام لرفعها للمعنيين لاتخاذ الاجراءات.
• مراجعة كشوف أرقام الهواتف الخاصة بالمتعاملين بهدف إرسال الرسائل النصية المتضمنة المحتوى التوعوي أو استبيانات الرأي أو الفعاليات الخاصة بخدمات الهيئة.
• توعية المتعاملين بقنوات تقديم الخدمة المتاحة لدى الهيئة وتشجيعهم على استخدام التطبيقات والأنظمة الالكترونية لتسهيل الاجراءات.
• الإلتزام بسياسات وإجراءات أمن المعلومات المعتمدة بالهيئة والعمل على الامتثال بالضوابط لضمان سرية المعلومات.

أية مهام واختصاصات أخرى في نطاق مسئوليات الوظيفة

Qualifications

المتطلبات التعليمية

• ثانوية عامة
• اجادة اللغتين العربية والانجليزية (محادثة وكتابة).
• استخدام الحاسب الآلي

متطلبات الخبرة

• 0 – 2 سنوات خبرة

Job Category: Higher Education

Advertiser: Community Development Authority

Educational-level: Secondary School

Required Nationality: UAE Only

Monthly Salary: Unspecified

Schedule-Time: Full time

Job Posting: 05/03/2025

Unposting Date: Ongoing

• Entry level

• Full-time

• Other
• Industries: Government Administration

Job Title: Call Center Agent (Bilingual – Arabic & English)
Location: Dubai, UAE
Industry: Hotel / Travel
Experience: 1–2 years in call center, CRO experience preferred
Employment: Full-time

Job Description:
We are seeking a motivated bilingual Call Center Agent to handle inbound/outbound calls, assist with bookings and reservations, and provide excellent customer service. Prior hotel/travel and CRO experience is a plus.

Desired Candidate Profile

Requirements:

• Fluent in Arabic & English (spoken and written)
• 1–2 years call center/customer service experience
• Based in Dubai, UAE

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

EFS Facilities Services

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website

Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)

Job Title
Call Center Agent (UAE National)

Job Scope
A Call Center Agent is responsible for handling and answering inbound and outbound calls. They respond to customer orders, attend to inquiries, troubleshoot problems, and provide centralized information.

Main Duties and Responsibilities

1. Provide information and support services addressing IT-related queries.
2. Strictly follow the SLA for technical issues and update the ticket status in internal and partner portals.
3. Monitor and track call status to ensure technical support teams respond to tickets within SLA.
4. Attend to customer complaints as a high priority in coordination with the Senior Agent or manager.
5. Route inbound calls to appropriate resources.
6. Guide and inform customers about new products, services, and policies.
7. Process orders, forms, and applications requested by customers.
8. Review customer accounts and provide updates on billing, shipping, warranties, and other account items.
9. Document all call information and generate reports to analyze call status and issues in coordination with the Senior Agent or manager.
10. Stay updated with the latest technology and secure tools.

Position Requirements

Education
Bachelor's or technical degree in Business Administration or related field.

Experience
At least 1-2 years of relevant experience.

Disclaimer : Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money payments or sharing personal/bank information. For security advice, visit our website. If you suspect fraud, email us at

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

• Dubai, UAE

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

Accepted Formats: pdf, doc Max: 2 MB

DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx

Call Center Supervisor
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.
Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).
Provide training, coaching, and feedback to call center representatives to enhance their skills and performance.
Handle escalated calls and resolve customer complaints or issues in a timely and professional manner.
Develop and implement call center policies, procedures, and workflows to streamline operations and improve efficiency.
Conduct regular performance evaluations and performance reviews for call center staff, recognizing top performers and addressing areas for improvement.
Collaborate with other departments, such as scheduling, billing, and patient services, to ensure seamless coordination and communication across the organization.
Stay updated on medical center services, policies, and procedures to provide accurate information to callers and assist with inquiries.
Generate reports and analyze call center data to identify trends, opportunities for improvement, and areas of concern.
Ensure compliance with relevant regulations, such as HIPAA, and maintain confidentiality of patient information at all times.
Qualifications:
Bachelor's degree in healthcare administration, business management, or related field preferred.
Previous experience in a call center environment, preferably in a medical or healthcare setting.
Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.
Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external stakeholders.
Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
Proficiency in using call center software and CRM systems, with the ability to generate reports and analyze data.
Knowledge of medical terminology and healthcare procedures preferred.
Ability to work flexible hours, including evenings and weekends, as needed.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Are you passionate about helping people and ensuring they have the best dental care experience? Do you excel in a fast-paced environment where every call is a chance to make a difference? If so, we want you to join our friendly team as a Dental Clinic Call Center Representative!

• Modern Environment : Work in a state-of-the-art dental clinic equipped with the latest technology.
• Supportive Team : Join a supportive and friendly team that values collaboration and patient care.

• Appointment Scheduling : Schedule and confirm patient appointments efficiently and accurately.
• Patient Inquiries : Answer patient questions regarding treatments, procedures, and services.
• Insurance Coordination : Assist patients with insurance verification and claims processing.
• Follow-Up Calls : Conduct follow-up calls to ensure patient satisfaction and address any concerns.
• Record Management : Maintain accurate patient records and update the clinic’s database.

• Experience : Previous experience in a dental clinic or call center environment is a plus.
• Skills : Excellent communication skills, both verbal and written.
• Empathy : A genuine desire to help and understand patient needs.
• Tech Savvy : Proficiency with dental management software and CRM tools.
• Detail-Oriented : Strong attention to detail and the ability to multitask effectively.

If you’re ready to make an impact, apply now! Send your resume and work portfolio links to (email protected)

We want to hear from you as soon as possible, hit the apply button and send over your application.

• Answers clients’ questions, resolves problems, and maintains client satisfaction by providing problem-solving resources.
• Maximizes client operational performance by providing help desk resources and technical advice.
• Maintains accurate records and documents all customer service activities and discussions.

Qualifications & Skills:

• Graduate in Business Administration, Operations Management, or a relevant field.
• Strong background in customer service support.
• Excellent knowledge of management methods and techniques.