13 Quality Assurance jobs in Ras Al Khaimah

Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Title
Quality Assurance Specialist - Customer Call Monitoring
Job Description
Quality Assurance Specialist - Customer Call Monitoring
Job Overview
First Abu Dhabi Bank (FAB) is hiring a Quality Assurance Specialist in Abu Dhabi to support performance monitoring and call quality improvement for the Business Development Unit. The role is ideal for professionals with experience in call evaluation, quality control, coaching, and process improvement within banking or customer service functions. Candidates should be detail-oriented and committed to enhancing service standards through structured analysis and training.
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Quality Assurance / Control
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
The Quality Assurance Specialist will be responsible for evaluating inbound and outbound customer calls, ensuring adherence to service standards, detecting performance gaps, and supporting feedback and coaching initiatives. This role plays a key part in maintaining FAB s commitment to high-quality customer service and regulatory compliance.
Key Responsibilities
* Evaluate call center recordings (inbound/outbound) for FAB and Dubai First agents to assess service quality, compliance, and customer satisfaction
* Use standard call evaluation checklists to record technical accuracy, sales pitch, tone, and policy compliance
* Identify and report unprofessional behavior or fraudulent activities to relevant managers and governance bodies
* Maintain inbox communication related to team feedback, complaints, escalations, and quality-related inquiries within set turnaround times
* Provide performance coaching, one-on-one feedback sessions, and track improvements for agents with critical or unsatisfactory call performance
* Participate in monthly training sessions, knowledge sharing, and delivery of updates on process, product, and policy changes
* Develop and manage call scripts, update documentation, and support consistency in service delivery
* Collaborate with Team Managers and QA team on call calibrations to ensure aligned understanding of performance standards
* Create and maintain monthly MIS dashboards, quality performance reports, and internal audit support documentation
* Contribute to operational risk management (ORM) tools awareness and implementation
* Support ongoing improvement initiatives and assist in projects and investigations as assigned
Job Requirements
* Bachelor s degree in Management, Banking, or a related field
* 2 to 5 years of quality assurance experience in banking, call centers, or customer support teams
* Strong listening, data collection, analytical thinking, and documentation skills
* Familiarity with call monitoring software, QA evaluation matrices, and reporting tools
* Ability to coach and mentor team members for performance improvement
* Knowledge of customer care processes, compliance, and banking products is a plus
* Excellent communication, multi-tasking, and organizational abilities

Company Industry

• Banking
• Broking

Department / Functional Area

• Quality
• Testing
• QA
• QC
• Inspector

Keywords

• Quality Assurance Specialist

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Quality Assurance Analyst
At Faham Group, we're seeking an experiencedQuality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization.
Key Responsibilities
Needs Assessment & Strategic Planning
Conduct comprehensive assessments to identify training gaps across departments
Partner with managers to pinpoint critical skill deficiencies and competency development needs
Align training initiatives with organizational objectives and growth strategies
Program Development & Content Creation
Design and develop engaging training materials specifically for White Collar staff
Tailor content to address the unique requirements of various roles and organizational levels
Maintain up-to-date training resources that reflect company standards and best practices
Training Delivery & Facilitation
Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities
Lead both in-person and virtual training effectively to accommodate different learning environments
Create positive learning experiences that maximize participation and knowledge retention
Product Knowledge Training
Design and implement comprehensive product knowledge training for newly hired white collar employees
Ensure staff understand product features, benefits, and applications
Evaluation & Continuous Improvement
Implement measurement systems to assess training effectiveness through various metrics
Collect and analyze participant feedback to refine content and delivery approaches
Maintain detailed documentation of all training activities and outcomes
Auditing & Quality Assurance
Field Audits & Compliance Verification
Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures
Identify and document deviations from established processes and standards
Perform customer verification calls to gather comprehensive feedback on all service touchpoints
Review customer service call recordings to identify service enhancement opportunities
Discrepancy Management
Thoroughly investigate reported issues and meticulously document findings in the violation/discrepancy tracking system
Apply root cause analysis techniques to identify underlying issues
Process Improvement
Provide leadership with actionable recommendations based on audit findings
Collaborate across departments to implement improvement initiatives
Utilize audit insights to enhance training materials and methodologies
Reporting & Analytics
Performance Reporting
Generate comprehensive training effectiveness reports and ROI analyses
Prepare detailed monthly audit reports highlighting key findings and improvement areas
Compile and present violation/discrepancy tracker data with actionable insights
Develop visual dashboards to track key performance indicators

Qualifications & Experience
Minimum 3 years of experience in training, development, and auditing roles
Strong knowledge of coaching models, facilitation techniques, and leadership development
Understanding of process improvement methodologies (Six Sigma, Lean, etc.)
Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)
Familiarity with operational environments similar to ours
Proficiency in creating engaging training programs and materials
Advanced skills in MS Office suite and training technology platforms
Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences
Expertise in documenting workflows, SOPs, and identifying inefficiencies
Experience conducting internal audits, compliance checks, and risk assessments
Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)
Strong analytical abilities and technical report-writing skills
Excellent communication skills with the ability to engage cross-functional teams
Meticulous attention to detail and high standards for documentation accuracy
Proactive approach to identifying process and performance improvement opportunities
Demonstrated ability to manage multiple priorities and meet deadlines

Quality Assurance Specialist

The primary function of this role is to ensure the quality of products meets specified standards. This involves inspecting materials, components, and finished goods throughout the production process.

This includes conducting tests and reporting on quality metrics. Identifying defects and implementing corrective actions are critical aspects of this position.

The Quality Assurance Specialist plays a crucial role in maintaining the overall quality management system within the organization.

• Perform visual and dimensional inspections of incoming materials, in-process components, and finished products.
• Conduct functional and performance tests to ensure compliance with specifications and standards.
• Utilize various measurement tools and equipment (e.g., calipers, gauges, and microscopes) to assess product quality.
• Maintain accurate records of inspections, tests, and non-conformities.
• Prepare detailed inspection reports and communicate findings to the production team and management.
• Document and report quality issues and assist in investigating root causes.
• Collaborate with production and engineering teams to establish quality standards and control procedures.
• Participate in the development and implementation of quality improvement initiatives.
• Assist in training production staff on quality control processes and best practices.

To be successful in this role, you will require:

• A high school diploma or equivalent; an associate's or bachelor's degree in Quality Assurance, Engineering, or a related field is preferred.
• A minimum of 2-4 years of experience in quality control or inspection in a manufacturing environment.
• Familiarity with quality inspection tools, testing methods, and quality management systems (e.g., ISO).
• Strong analytical skills and attention to detail to identify defects and ensure compliance with standards.

This position offers:

• A challenging and rewarding work environment.
• A competitive salary and benefits package.

Please note that this role requires:

• Full-time employment.
• Availability to work in the automotive industry.
• Willingness to adhere to company policies and regulations.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Summary:
We are seeking an experienced and detail-oriented Quality Assurance Lead Customer Communications to oversee the quality and consistency of customer interactions across all communication channels. The ideal candidate will have a strong background in the aviation industry with experience working at a reputable airline or aviation services company. This role is critical to ensuring our customer communications meet industry standards, regulatory requirements, and align with our brand voice and service values.
Key Responsibilities:

• Lead quality assurance initiatives for customer-facing communication, including email, chat, social media, and call center interactions.
• Develop and implement QA frameworks and scoring models to assess the quality of customer communications.
• Work closely with customer service, operations, training, and compliance teams to identify areas of improvement and implement corrective actions.
• Monitor customer communications to ensure compliance with aviation regulatory standards (IATA, EASA, FAA, etc.) and internal policies.
• Identify trends and root causes of communication issues and provide actionable insights to leadership.
• Coordinate regular audits of customer communication channels, ensuring clarity, empathy, and professionalism.
• Mentor and guide QA analysts and customer service staff to promote a culture of excellence and continuous improvement.
• Assist in crisis communication planning and execution, ensuring timely and accurate information is delivered to customers.
• Collaborate with legal and compliance teams to ensure all written communication aligns with contractual obligations and service level agreements.

• Bachelor's degree in Communications, Aviation Management, Business, or related field.
• Minimum 5+ years of experience in quality assurance, with at least 3 years in the aviation industry, preferably with a reputable airline or ground services provider.
• Proven experience in customer service and/or communications roles in highly regulated environments.
• Strong understanding of airline operations, customer service metrics, and regulatory standards in aviation.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in QA tools, CRM systems (e.g., Salesforce, Zendesk), and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Experience with ISO 9001 or other quality management systems.
• Familiarity with customer feedback tools (e.g., Medallia, Qualtrics).
• Six Sigma, Lean, or other quality certification is an advantage.
• Previous work with customer communication during irregular operations or flight disruptions.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

This is a challenging and rewarding role for an experienced QAQC Engineer. As a member of our team, you will be responsible for ensuring that all construction activities are carried out in accordance with established quality standards.

• Conduct inspections to ensure that all construction activities meet the required quality standards;
• Prepare and control documents , such as work inspections, inspection and test plans, and checklists;
• Closely monitor site activities and coordinate with project engineers to identify and address any non-conformities;
• Coordinate with other staff to resolve issued non-conformities;
• Inspect materials and equipment to ensure compliance with approved specifications;
• Conduct off-site inspections of supply items, if required;
• Coordinate with the storekeeper for proper storage and receipt of materials;
• Maintain records of all QA/QC activities on site;
• Monitor calibration of measuring and testing equipment used on site;
• Receive inspection and testing of fresh concrete and coordinate with test laboratories for sampling and testing;
• Monitor the quality of concrete received;
• Discuss audit results with auditees and assist them in implementing corrective actions;
• Supervise QA/QC inspectors on site.

• Bachelor's degree in a relevant field (e.g., civil engineering, quality assurance);
• Minimum 5 years of experience in QA/QC;)
• Strong knowledge of quality management systems and construction processes;
• Excellent communication and interpersonal skills;
• Ability to work effectively in a team environment.

• Competitive salary and benefits package;
• Opportunities for professional growth and development;
• A dynamic and supportive work environment .

• Supplier Quality Strategies: Define and implement the Supplier Quality vision, ensuring compliance with customer, regulatory, and safety standards.
• Leadership Team Development: Lead and inspire Supplier Quality and Receipt Inspection teams to achieve organizational goals.
• Safety Culture: Champion a safety-first mindset and empower team members to proactively address quality concerns.
• Continuous Improvement: Drive initiatives like Zero Defect (ZD), Continuous Improvement (CI), Six Sigma, and APQP within the supply chain.
• Risk Management: Use data-driven risk management to ensure conformity with management systems and meet program commitments.
• Team Development: Identify skills gaps and ensure team readiness through strategic training, budgeting, and performance management.
• Supplier Quality Audits: Manage the Supplier Quality audit program to align with certifications and enhance business processes.
• Resource Planning: Optimize resource deployment throughout the program lifecycle to ensure right-first-time outcomes.
• Stakeholder Collaboration: Work with internal and external partners to meet program objectives and maintain high-quality standards.
• Escalation Management: Represent senior management in addressing Supplier Quality Assurance concerns and provide expert guidance.

• Strategic Thinking
• Decision Making
• Managing Performance
• Commercial Awareness
• Relationship Management

• Minimum 12 years in quality assurance, supply chain management, or related roles in industrial environments, with 7 years leading quality teams in complex supply chains.
• Chartered Quality Institute (CQI) Member grade or above.
• Bachelor's degree in engineering or relevant vocational qualification.
• Preferred: 6 years in defense industry with regional exposure.
• Certifications: AS ISO Lead Auditor, APQP, AS training.

Note: You will be redirected to the company website to apply for this position.

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

We are on the hunt for a Full Stack QA specialist who’'ll be the guardian of our software kingdom, ensuring that each line of code bows down to the standards of excellence. Picture yourself as the Sherlock Holmes of software testing, scrutinizing requirements and design documents to crack the case of quality assurance. Your mission will be to craft ingenious test plans and test cases, leaving no stone unturned to reveal the hidden bugs and ensure our products shine like sparkling gems.

Responsibilities

• Review and assess requirements, specifications, and technical design documents, providing timely feedback.
  
• Develop detailed, comprehensive, and well-structured test plans and test cases.
  
• Collaborate in refining Acceptance Criteria during Sprint Planning activities.
  
• Partner with Product and Engineering teams to enhance the development process and the final product.
  
• Deliver test plans for each project component, ensuring alignment with functional and non-functional requirements, and addressing strategic business needs.
  
• Prioritize and plan testing activities effectively.
  
• Take on the role of a test engineer, designing, developing, and executing automated tests.
  
• Identify and report issues, subsequently verifying the resolution of identified problems.
  

The ideal candidate for this role should have:

• Possess a strong grasp of Agile methodology, software QA methodologies, tools, and processes.
  
• Proficient in conducting UI testing for both Web and Mobile Apps.
  
• Capable of crafting test scenarios and test cases for manual testing.
  
• Skilled in creating unit and integration tests.
  
• Familiarity with various testing frameworks.
  
• Experience in crafting automation test cases using tools like Playwright or similar options.
  
• Familiarity with API automation tools such as Postman.
  
• Exposure to Continuous Integration and Continuous Delivery tools.
  
• Competence in bug tracking and reporting.
  
• Proficiency in project management practices.
  

Join to apply for the Full Stack Quality Assurance Engineer role at Stella Stays

Join to apply for the Full Stack Quality Assurance Engineer role at Stella Stays

Get AI-powered advice on this job and more exclusive features.

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

We are on the hunt for a Full Stack QA specialist who’'ll be the guardian of our software kingdom, ensuring that each line of code bows down to the standards of excellence. Picture yourself as the Sherlock Holmes of software testing, scrutinizing requirements and design documents to crack the case of quality assurance. Your mission will be to craft ingenious test plans and test cases, leaving no stone unturned to reveal the hidden bugs and ensure our products shine like sparkling gems.

This is a remote position.

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are on the hunt for a Full Stack QA specialist who’'ll be the guardian of our software kingdom, ensuring that each line of code bows down to the standards of excellence. Picture yourself as the Sherlock Holmes of software testing, scrutinizing requirements and design documents to crack the case of quality assurance. Your mission will be to craft ingenious test plans and test cases, leaving no stone unturned to reveal the hidden bugs and ensure our products shine like sparkling gems.

• Review and assess requirements, specifications, and technical design documents, providing timely feedback.
  
• Develop detailed, comprehensive, and well-structured test plans and test cases.
  
• Collaborate in refining Acceptance Criteria during Sprint Planning activities.
  
• Partner with Product and Engineering teams to enhance the development process and the final product.
  
• Deliver test plans for each project component, ensuring alignment with functional and non-functional requirements, and addressing strategic business needs.
  
• Prioritize and plan testing activities effectively.
  
• Take on the role of a test engineer, designing, developing, and executing automated tests.
  
• Identify and report issues, subsequently verifying the resolution of identified problems.
  

• Possess a strong grasp of Agile methodology, software QA methodologies, tools, and processes.
  
• Proficient in conducting UI testing for both Web and Mobile Apps.
  
• Capable of crafting test scenarios and test cases for manual testing.
  
• Skilled in creating unit and integration tests.
  
• Familiarity with various testing frameworks.
  
• Experience in crafting automation test cases using tools like Playwright or similar options.
  
• Familiarity with API automation tools such as Postman.
  
• Exposure to Continuous Integration and Continuous Delivery tools.
  
• Competence in bug tracking and reporting.
  
• Proficiency in project management practices.
  

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Essential Functions Statement(s)

Comply with and ensure compliance with safety and environmental guidelines, policies, and regulations.

Maintain ongoing contact with staff members, third-party personnel, quality consultants, and customers.

Continuously improve the product and process throughout the organization.

Develop, publish, and implement policies related to Quality.

Process complaints and claims from customers.

Manage and structure the Quality Department.

Dispostion off-site Quality Issues that may concern the company.

Conduct Internal and External Audits of Outsourced Processors.

Provide Monthly Status Reports.

Manage and maintain the Non-Conformance Log.

Assess the performance of welders, NDE Technicians, and Inspectors to determine if their certification needs to be revoked.

Review and approve Work Orders.

Provide Management Review Reports as required.

Have direct authority over Quality Departments and personnel.

Have direct authority over the quality process.

Perform other activities as assigned.

Implement the Quality Manual, Procedures, and applicable project requirements (e.g., ITP, JI).

POSITION QUALIFICATIONS

Competency Statement(s):

• Problem Solving - Identify and resolve problems promptly; analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics.
• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continually build knowledge and skills; share expertise with others.
• Interpersonal Skills - Focus on solving conflicts without blaming; maintain confidentiality; listen without interrupting; control emotions; remain open to others' ideas and try new approaches.
• Planning/Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule tasks and personnel; develop realistic action plans.
• Quality - Demonstrate accuracy and thoroughness; seek ways to improve and promote quality; apply feedback to improve performance; monitor own work for quality.
• Quantity - Meet productivity standards; complete work timely; strive to increase productivity; work efficiently.
• Safety and Security - Follow safety procedures; determine appropriate actions beyond guidelines; report unsafe conditions; use equipment and materials properly.
• Adaptability - Adjust to changing work environments; manage competing demands; modify approach or methods to suit situations; handle frequent changes, delays, or unexpected events.
• Initiative - Volunteer readily; pursue self-development; seek additional responsibilities; take independent actions and calculated risks; seek and seize opportunities; ask for and offer help when needed.

Skills & Abilities

• Education: Bachelor’s Degree from a four-year college or university; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.
• Experience: 10+ years of related experience.
• Computer Skills: Proficiency in Microsoft Office Suite.
• Certifications & Licenses: AWS, CWI, ASNT NDT Level III.