19 Customer Service jobs in Sharjah

This is a part-time role requiring 4 hours per day.

Office Days & UAE Timing: 5 days a week. One shift between 1 pm and 5 pm, and the second between 5 pm and 9 pm. (Flexible timing options available.)

Desired Candidate Profile: Any graduate can apply.

Employment Type: Full Time

Company Industry:

• Entertainment
• Recreation
• Theme Parks

Department / Functional Area:

• Ticketing
• Reservations

Keywords:

• Customer Service Representative
• Freshers
• Fresher Graduate

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Our client is seeking a proactive and personable Client Experience Executive to join their growing team. This role is pivotal in delivering exceptional service and ensuring customer satisfaction at every touchpoint. If you have a passion for people and a commitment to excellence, this opportunity is for you.

• Serve as the primary point of contact for clients, ensuring a seamless and professional experience throughout their journey.
• Resolve client issues and inquiries efficiently using CRM tools such as Zoho CRM, Zoho Desk, and ERP portals.
• Collaborate with internal teams to ensure timely execution of client requests and deliverables.
• Proactively identify opportunities to improve the client experience.
• Maintain accurate client records and service logs, contributing to data-driven decision-making.

• Bachelor’s degree or equivalent.
• Proven successful experience in a client-facing or relationship management role.
• Proficient in English; Arabic is an advantage.
• Strong interpersonal and communication skills.
• Familiarity with customer service tools such as Zoho CRM, Zoho Desk, and ERP systems.
• Team-oriented, dependable, and driven by a strong work ethic.

If you're passionate about delivering exceptional service and thrive in a people-first environment, we’d love to hear from you.

• Associate

• Full-time

• Customer Service, Administrative, and General Business

• Business Consulting and Services, Government Relations Services, and Legal Services

Building and nurturing relationships with customers through inbound calls and emails, understanding their travel and currency needs, and customizing their experience accordingly.

Assisting in resolving Travelex-related queries, including providing rates, store details, and additional information on products and services.

Receiving and addressing customer complaints, whether directly through phone/email or via branches.

Ensuring customer complaints are managed without bias, maintaining transparency and honesty in all communications.

Ensuring customer complaints are resolved within the agreed turnaround times.

Maintaining a register to record all complaints, regardless of their nature.

Assessing customer satisfaction based on post-complaint resolution surveys and providing feedback to management for service improvement.

Implementing Consumer Protection Regulations issued by the Central Bank of UAE across the UAE business.

Ensuring team compliance with company and location policies, including audit, risk, health & safety, security, CAR, and KYC checks, and completing training within the required timeframe.

Providing retail management with feedback based on customer complaints and suggestions for improvement.

Adhering to data protection and financial regulation standards in every call while achieving business objectives and metrics such as compliance, customer satisfaction, and call handling.

Regularly communicating best practices.

Completing all Workday activities promptly.

Ensuring team members are updated on the latest changes or updates in company policies and procedures.

Supporting compliance checks when required in any location requested by management, such as KYC checks or staff knowledge checks.

Supporting store visits, reviewing visual excellence, and conducting independent C.A.R.E observations in stores.

The above is not an exhaustive list of duties; you will be expected to perform different tasks as necessitated by your evolving role and the organization’s overall business objectives.

Required Experience:

Unclear Seniority

"IMMEDIATE JOINER IS REQUIRED"

Location: Ajman, UAE (ON-SITE)

Department: Customer Experience

Reporting To: Head of Digital

Salary: AED 4,000/month

Job Summary:

We are hiring a Customer Service Executive who is fluent in both English and Arabic to manage customer interactions for our luxury perfume brands. You will be the first point of contact for customers via chat, social media, email, and calls — providing polite, prompt, and solution-oriented responses with a luxury tone of service.

The ideal candidate has a calm, patient, and professional demeanor and understands the importance of exceptional customer service in the high-end beauty segment.

Key Responsibilities:

Handle customer queries via WhatsApp, Instagram DM, phone calls, and email

Assist with order tracking, delivery updates, and product inquiries

Resolve complaints or issues with professionalism and empathy

Maintain CRM records and escalate cases when needed

Coordinate with warehouse/logistics teams for timely order updates

Support in post-sale service, product feedback collection, and refunds/returns

Ensure communication is consistent with the tone of a luxury brand

Qualifications:

3+ years of customer service experience, preferably in luxury, retail, beauty, or hospitality

Fluency in both English and Arabic (spoken and written)

Comfortable using WhatsApp Business, Zendesk, or CRM tools

Familiarity with online shopping platforms and order management basics

Polished communication and interpersonal skills

We are seeking a skilled professional to fill the role of Cashier in our esteemed organization.

The ideal candidate should possess good communication skills and basic experience in handling cash or working in customer service. Strong organizational skills, attention to detail, and ability to multitask are essential for this role.

We offer a competitive salary, free visa, and accommodation. If you are a motivated individual looking to grow your career, please submit your application.

Our organization is dedicated to providing excellent services to our clients. We strive to create a positive work environment that fosters growth and development. Join us and take the first step towards a rewarding career.

• Assist customers with purchases and provide accurate information.
• Operate cash registers to manage transactions efficiently.
• Count money in cash drawers at the beginning and end of shifts to ensure accuracy.
• Handle customer complaints and guide them for further action if necessary.
• Maintain cleanliness and organization of your working station for a professional appearance.

• Previous experience as a cashier or in customer service is preferred.
• High school diploma or equivalent qualification is often required.
• Strong mathematical and problem-solving abilities are essential for transaction accuracy.
• Excellent communication and customer service skills for dealing with diverse customers.
• Attention to detail and capability to maintain accuracy under pressure.

Posted On 25 Jun, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose

Demonstrate proficiency in responding to incoming contacts and making outbound calls at the assigned workplace. Handle inquiries, complaints, fault reports, and service requests of routine nature with minimal supervisory support. Attend to complex/non-routine issues in consultation with the supervisor. Follow-up and seek feedback from customers/callers, interfacing with concerned sections/divisions/units as required. Comply with prescribed policies, operating procedures, and quality standards to ensure customer satisfaction. Attend to shift duties as assigned to ensure continuity in contact centre operations. Exhibit tact, diplomacy, and courtesy when dealing with customers' calls/inquiries.

Key Accountabilities

• Answer inbound calls and assist customers with inquiries, questions, and complaints, providing high-standard professional customer service.
• Handle routine incoming contacts/emails with minimal supervision; escalate recurrent or complex issues as needed.
• Demonstrate politeness, poise, dignity, and emotional maturity. Handle difficult callers with tact and sophistication. Manage calls effectively, with empathy and assertiveness where needed.
• Achieve pre-set targets related to service quality, productivity, and data capture.
• Conduct outbound calls, participate in telemarketing and surveys, interface with identified customers, capture responses, and assist in follow-up.
• Record call details accurately into bank applications.
• Report customer feedback for continual product and service improvement.
• Use scripting effectively and suggest changes for improvement.
• Participate actively in team development to foster an effective and positive work environment.
• Proactively suggest process improvements and service enhancements.
• Ensure compliance with consumer protection standards, including fair treatment, accurate information, prompt responses, data protection, and reporting suspicious activities.
• Understand and adhere to risk frameworks and associated procedures.
• Demonstrate thorough knowledge of Consumer Protection Regulations and bank standards for fair treatment, ethical conduct, and complaint resolution. Continuously improve knowledge and provide input on bank policies.

Qualifications, Experience & Skills

• Minimum 2 years of experience in a similar role and industry.
• Proficient in MS Office.
• Fluent in English and Arabic.

Interested candidates should email their applications.

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as National Bank of Sharjah, it transitioned to Islamic banking in 2002, offering a wide range of Sharia-compliant retail, corporate, and investment services across the UAE.

Join to apply for the Customer Service Executive (Remote) role at Qureos

Join to apply for the Customer Service Executive (Remote) role at Qureos

Job Opportunity: Customer Service Executive (Remote)
Location: Remote (India-based candidates preferred)
Salary: ₹20,000 – ₹25,000/month
Job Type: Full-time
Shifts: 12-hour rotational (Day & Night)
Training: 15 days (Paid)
Freshers can also apply!
Job Overview
We’re hiring a Customer Service Executive to join a fast-growing online gaming company. If you’re enthusiastic, reliable, and passionate about delivering top-tier support — and you're comfortable working remotely in a structured environment — we’d love to hear from you!
Key Responsibilities

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service
  

• Previous customer support experience (gaming experience is a bonus)
• Fluent in English and Hindi (regional languages are a plus)
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
  

• 100% Remote Role
• Immediate joiners preferred

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesTechnology, Information and Internet

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Sir Bani Yas, Abu Dhabi Emirate, United Arab Emirates 1 week ago

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Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.
Key Responsibilities
* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations
Governance & Standards
* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines
Job Requirements
* Bachelor s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive - Client Services Desk

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About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
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